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Isla Mujeres Palace

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1,048 Reviews from our TripAdvisor Community

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Showing 914: English reviews
Tucson, Arizona
Reviewed 5 November 2015

Ok, so I have to give this resort a 5 because the service is 5 star, but please don't promise transportation that was simply not available... My original review had 2 paragraphs about my experiences with a non existent yacht that they actually gave you reservations for. IM me if you want to hear what we experienced. Just don't count...

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4Thank traciedee
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Traciedee, Allow me to thank you for taking the time to write such a complete review regarding your recent stay at Isla Mujeres Palace. I truly appreciate your comments about the service offered by our staff, the property and cleanliness of our Resort. We strive to ensure that our guests leave with a smile and we are glad to...

New Jersey
Reviewed 4 November 2015 via mobile

Can't say enough good things about this resort I did not want to leave at all. I'm a well seasoned traveler and admittedly high maintenance and this was the most attentive staff I have ever seen I did a yoga retreat there with VIP Vacations for an amazing price and had the best time ever! Can't begin to say enough...

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4Thank Jilltheory
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Jilltheory, Allow me to thank you for your kind words about your recent stay at Isla Mujeres Palace. It is a pleasure for me, to read that you enjoyed your holiday with us. Let me share with you, that all the members of the staff have been congratulated for their excellent job and their daily passion for create great...

Reviewed 2 November 2015

This was our 2nd visit. The dining room was remodeled to enclose the space with glass to keep out wind and rain and is very nice. Our room was spotless and in perfect condition. The food. Definitely an improvement from 2013. Some things we thought were excellent and some things we didn't really care for. The menu doesn't change much...

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4Thank fleshbroiler
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Fleshbroiler, On behalf of Isla Mujeres Palace team, I would like to thank you for the time you took to write this review about your recent stay with us. Let me share with you that I feel honored reading your kind words; to achieve these results with our guests is our most important goal, and is great to know...

Sandia, Texas
Reviewed 30 October 2015

First and foremost let me say that I have never stayed anywhere that compared regarding customer service. Every person we encountered was focused on making our stay the best possible experience. While there were a few glitches that were out of their control due to torrential rains, they tried do do everything they could to make our stay wonderful. Food...

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1Thank dougedmo
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Dougedmo, First of all allow me to thank you for such kind words regarding your recent stay at Isla Mujeres Palace. It is so rewarding to know how our staff did everything in their hands to provide you an outstanding vacation. I am glad that you were able to fully enjoy your stay even with the rainy days we...

Corpus Christi, Texas, United States
Reviewed 29 October 2015

The hotel was nice very clean but it had been raining for several days before we arrived and 3 days after we arrived the hall ways were flooded the ceiling was falling in in some places the elevator went out but this was no fault of the hotel they can't control the weather. The staff was excellent they went above...

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Thank Karen S
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Karen S, I would like to thank you very much for sharing such valuable feedback regarding your recent visit to Isla Mujeres Palace, be sure that we will take very serious your comment. I am glad to know you were able to experience the quality food from room service and our snack bar, as well the attentiveness of our...

Lewisville, Texas
Reviewed 29 October 2015 via mobile

My wife and I celebrated our 7th Anniversary with a 7 day stay at the Palace. It had just reopened after remodeling 4 days before we arrived. We booked the Concierge level suite that came with all the bells and whistles. Our room was almost as wonderful as the view from our balcony. There were a few minor glitches but...

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1Thank SZ_Hurt
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, It is very rewarding to read such complementary review regarding your recent experience at Isla Mujeres Palace; on behalf of all the staff I would like to thank you for your kind words. I feel so glad to know you enjoyed all our facilities, while being pampered by our staff. It is always a pleasure to know we...

Reviewed 28 October 2015

We stayed during mid October- so the off season. We were in an Ocean View Suite. The staff is amazingly wonderful. So kind and aim to please. The room came with a hot tub, shower, king sized bed, tv, radio/alarm, marble floors, balcony, seating area both in and out. The hotel has a spa, a gym, access to the beach,...

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Thank minishelly79
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Minishelly79, On behalf of the Isla Mujeres Palace staff, I would to thank you for taking the time to write a review of your recent stay. Every time I read this kind of comments, I feel so glad to know that our staff are making a great job and keep working to be better every day, as I can...

King Salmon, Alaska
Reviewed 28 October 2015

My husband and I stayed at the Isla Mujeres Palace thanksgiving 2014. We had transferred over from the Sun Palace which was nice but we were awaken each morning at 4 a.m. by partiers in the hallway. Isla Mujeres is charming with its winding narrow streets, golf cart transportation, and friendly locals. The beaches are beautiful. The Palace resort is...

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1Thank Katherine E
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Katherine E, First of all allow me to thank you for taking the time to write a review about your stay at Isla Mujeres Palace. I feel happy that it has been almost à year since you stayed here with us and you still have all these good memories about the Resort. Let me share with you that many...

Peterborough, Canada
Reviewed 23 October 2015

I've just returned from a week at the Isla Mujeres Palace resort. First of all, let me say, if it's going to rain all week, this is the place to be! Though the staff could do nothing about the weather, they did go above and beyond to make everyone feel welcome, pampered and at home. So here's the skinny as...

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10Thank KnowAboutTravel
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mr. Bell, I would like to thank you for the time you took to write a review about your recent stay at Isla Mujeres Palace. You can not imagine how grateful I am to read all these words that very kindly you wrote about us, I just hope that all this amazing experience you had, won’t be the last...

Rancho Cucamonga, California
Reviewed 22 October 2015

After having spent 7 days at Moon Palace, Isla Mujeres Palace was a welcomed change. Rooms aren't as nice, but it is more than made up for by the staff. Christina at the front desk was a pleasure after the horrendous experience with the front desk at Moon. Food was great. Kudos to the executive chef.

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2Thank Peggy M
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Peggy M, Please allow me to thank you for this valuable comment you did about your recent stay at Isla Mujeres Palace, all of them are very important for us. It’s a real honor for me to read that part our staff made you feel comfortable as Cristina did, and I assure you I will congratulate her personally for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €396 - €580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
184 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge Ocean Front Rooms are worth the extra money”
  • L'Occitane Toiletries in Concierge Level Rooms
  • King Size Bed with Hot Tub In Room
  • Complimentary Bottle of Wine and Fruit Upon Arrival
  • Partial Ocean View/Resort View Room
  • Espresso Coffee Machine
  • Large Flat Screen TV
 of 5 bubbles xpatusa, 15 Feb 2017 | Read review
“second floor Ocean view was worth the spend”
 of 5 bubbles stevenbousquet, 14 Feb 2017 | Read review
“Pool facing room still has a great view of the beach ;)”
 of 5 bubbles 89angiep, 8 Feb 2017 | Read review
“Book an ocean view”
 of 5 bubbles USMCDoc1, 3 Feb 2017 | Read review
“pool view or sea view”
 of 5 bubbles joehB4474RR, 2 Feb 2017 | Read review
5 of 5