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Isla Mujeres Palace

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Traveller (1343)
Room & Suite (351)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(68 reviews)
“chef's dinner”(50 reviews)
“concierge room”(19 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,298)
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Traveller rating
825
205
61
23
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825
205
61
23
13
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barcouples massageparty boatturtle farmall inclusive resortspa services
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241 - 245 of 1,127 reviews
Reviewed 1 January 2017

To me, a 4.5 star resort is a Mandarin Oriental, Ritz Carlton or a Peninsula hotel. You get top notch rooms, top amenities and then over the top service can send it up towards a 5. This hotel is a 3 to 3.5 at best....More

7  Thank golono
Reviewed 31 December 2016

We were staying at Sun Palace in Cancun, but made a day trip over to the Isla Mujeres Palace. We had a very nice lunch in the restaurant and the food selections on the buffet were very nice. They also had a chef available to...More

1  Thank EagleDawg
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 1 January 2017

Dear EagleDawg, Thank you very much for sharing your experience with us. We are glad to read that you overall experience at Isla Mujeres Palace was a great one and that you enjoyed our facilities and the Palace Service you well know from Sun Palace....More

Reviewed 31 December 2016 via mobile

Visited from Sun place for the day .got the ferry over. Initial excitement at surrounding area when we arrived by ferry was dampened by journey from Port in taxi .you drive through a very poor area like a ghetto would not have been happy if...More

1  Thank Dm19660
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 1 January 2017

Dear Dm19660, Thank you very much for sharing your experience with us. We are glad to read that you overall experience at Isla Mujeres Palace was a fantastic one and that you could enjoy the day in our facilities and as well at the Island....More

Reviewed 28 December 2016

This was our third stay at Isla Mujeres Palace and we love it more each time we go. This small, quaint resort feels like our second home. We particularly love the staff that makes us feel like family and who takes the time to get...More

3  Thank SrConnors
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 1 January 2017

Dear SrConner, thank you very much for taking the time to share your experience with us. To be called home is a great honor for us and we are happy to read that we could make you feel that way during your stay with us....More

Reviewed 28 December 2016

First of all; "thank you all for taking care - it was fantastic to be a part of Isla Mujeres Palace - as guest and syill feel to be part of your community" We know you want to have information about people how made a...More

1  Thank Per A
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 1 January 2017

Dear Per A, thank you very much for your very kind words and for sharing your experience with us. The most important point for us is that you left with that feeling, to want to come back soon again, as it is the work of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$331 - US$622 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$331 - US$622 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
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Traveller (1343)
Room & Suite (351)
Pool & Beach (324)
Dining (182)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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INTUNE-EC
6 April 2018|
Answer
Response from GM_RivieraZone | Property representative |
Dear INTUNE-EC, Please be so kind to read your private messages, it would be a pleasure to assist you with this matter. Cordially, Karla Corona E-Concierge
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INTUNE-EC
5 April 2018|
AnswerShow all 2 answers
Response from GM_RivieraZone | Property representative |
Dear INTUNE-EC, Please be so kind to read your private messages. Cordially, Karla Corona E-Concierge
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Google Translation
davisj1987
22 March 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear davisj1987, Thank you so much for contacting us, it is a pleasure to inform you that you will be able to change money at the Front desk at any time. We all look forward to seeing you soon. Karla Corona e- concierge... More
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Room Tips
"all the room that i have stayed in are good"
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"All the rooms are good but ocean and pool view is very nice."
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"2nd Floor above pool was wonderful, quiet and breezy at night to open the doors for evening air and partial..."
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"Perfect. No changes needed"
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