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Isla Mujeres Palace

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1,092 Reviews from our TripAdvisor Community

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Showing 954: English reviews
Anderson, South Carolina
Reviewed 24 February 2016 via mobile

This was our 2nd trip to Isla Mujeres Palace and we have to say was just as amazing as the first trip. We won't bore you with lots of details, just read all of the great reviews on here. It's just like they say, small, quaint, quiet, and they treat you like family. So many faces we saw still here...

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2Thank Donna_Scott_B
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mrs. & Mr. Bridwell, Thank you very much for such kind words about your recent stay at Isla Mujeres Palace. I feel glad to read how every member of our staff did their best effort to make of this vacation another memorable experience. I would like to thank you for your comments about the property and the recent changes,...

La Crosse, Wisconsin
Reviewed 24 February 2016 via mobile

The resort is clean. The staff is somewhat friendly. Others are not and the ones who are not so friendly are mean to the other Mexican co-workers. You'd think tourists are sometimes a bunch of jerks to them, they should at least be nice to each other. The buffet is horrible. We had it for lunch and no bueno! The...

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Thank 19Christina89
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Christina, Thank you for choosing Isla Mujeres Palace Resort to stay few hours during your visit to this beautiful Island. Receive my apologies if we did not fulfill your expectations at lunch time and thank you for the feedback about the staff. I would like to share with you that our concept is based on the most relaxing atmosphere,...

Rainbow Lake, Canada
Reviewed 24 February 2016

Stayed at the Palace from feb 14-21 and could not have been more pleased with our decision. For the moment we arrived until we left we knew we made the right decision. I was worried staying far away from the busier North side of the island but we were glad we did. The beach may not be as nice here...

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2Thank bevrduf
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Bevrduf, Thank you very much for taking the time to share your comments about your recent stay at Isla Mujeres Palace. It is a pleasure to read how much you enjoyed your holiday, our location and the property. All our staf is looking forward to welcome you back for another amazing experience. Kind regards, Janaí Valdez General Manager

Reviewed 21 February 2016

The week was heaven and the staff was most accommodating! First class setting with healthy food that was creatively served! The people that made the week were professional and well intended. Some that made our week special: Pilar, Lourdes, Luciana, Isai, Pedro, Myriam, both Arturo's, Ismael, Christian, David, Elisabeth, Natividad, Nayensia, Jorge, Edwin, Rosa, Rossana, Wilma, Ariana, Antonino, Enrique, Javier...

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3Thank Ricardo R
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Ricardo R, Thank you for choosing Isla Mujeres Palace as host of your previous holiday. It is our goal to create unique and memorable experiences for all of our guests and I am glad to know our staff did an amazing job taking care of you during your stay. I will personally congratulate them, especially Pilar, Lourdes, Luciana, Isai,...

West Chester, Ohio
Reviewed 21 February 2016

We loved this smaller resort over the larger resorts. Absolutely beautiful views! Special compliments to twins Ismael and Christian. They have "people skills" that should be recognized! Their work ethic and kindness is textbook for customer service. We made some great friends who were staying at the resort- John and Danna, Jen and Tim, Mark and Jamie- to name a...

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2Thank Dinah8472
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mrs. Dinah8472, I would like to thank you for your kind words regarding your recent stay at Isla Mujeres Palace. I am so happy to share your compliments with all the staff members; be sure that all of them have been congratulated for their excellent service, especially Jorge (animation), Ismael and Christian. We are looking forward to welcome you...

Burlington, Vermont
Reviewed 21 February 2016

My wife and I love this place, we cannot wait to go back. It is small, quiet, intimate, beautiful and fun. You got everything you need all in near proximity. A newer outdoor brick oven for snacks is perfect to compliment many good drinks during the day.

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3Thank tcashmoney
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Tcashmoney, I would like to thank you for choosing Isla Mujeres Palace as your host of your recent gateway to our destination. I truly appreciate that you have taken the time to share your experience with Tripadvisor readers and for your recommendation. I feel honored to read that you loved the place and for your kind words about the...

King Hill, Idaho
Reviewed 19 February 2016 via mobile

Great place. Dario, Alejandro, Ismeal Joseph made our trip. The bad thing u want to inquire about membership. You have to go all day to moon palace. Wasted day by all. They won't just talk membership Poor planing on their part. If I had an entire day I wouldn't spend it listening to their deal for hours and loose a...

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Thank danagies
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Danagies, Allow me to thank you for choosing Isla Mujeres Palace for your last holiday. We are glad to hear that you enjoyed our hotel, be sure I will personally congratulate Dario, Alejandro, Ismael and Jose for their excellent service. I truly appreciate your comment about the membership sales presentation, all our guest´s suggestions are taking very serious. We...

A TripAdvisor Member
Level Contributor
3 reviews
4 helpful votes
Reviewed 17 February 2016 via mobile

What a great stay! The food the drinks the service were all exceptional. Great place to relax and unwind. If you want more action just head into town or over to Cancun. The twins Christian and Ismale were great! All of the staff was absolutely great and accommodating. We took a day trip to Moon Palace for some golf and...

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2Thank A TripAdvisor Member
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Allow me to thank you for taking the time to post a review of your recent stay at Isla Mujeres Palace. It is with great pleasure that I read you could enjoy our food and beverages proposal. I am glad to read that you have the opportunity to visit the Isla´s Mayan ruins and truly appreciate your kind...

West Des Moines, Iowa
Reviewed 17 February 2016

This a perfect getaway if your looking to relax. If like the hustle and bustle of Cancun you will likely be bored here. We love not having to fight the crowds for anything. The staff is amazing especially Christian and Ismael. Omar and Eddy were always there when you needed them also. We made new friends and created our own...

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3Thank mike t
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mike T, Allow me to thank you for taking the time to write a review about your recent experience at Isla Mujeres Palace. I feel very glad to know how much you enjoyed the property and service, our main commitment is to exceed our guests’ expectations and is great to read that our staff was able to achieve this...

Durham, North Carolina
Reviewed 15 February 2016

My husband and I stayed a week at this beautiful resort. It was my first experience at an all-inclusive and the staff were incredible. My husband had stayed at others before, but was amazed that the staff here seemed to be on a 1:1 ratio with the guests. We were given flowers and beverages and a refreshing wet towel as...

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5Thank Nancy H
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Mr. Nacy H, Thank you very much for sharing an amazing review about your recent stay at Isla Mujeres Palace and for taking the time to single out each person who made your stay so memorable. Thank you for your kind comments about Christina, Angeles, Rosa, Roger, David, Pilar, Lourdes, Jorge, Nyla, Omar, Maryan, Rosa, Crystal, Saul, Pedro, Uriel,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €307 - €531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
203 questions
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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had an excellent view of the pool and the beach. Not all rooms do, so request an ocean view when making your reservation.”
Granniejo, 21 Apr 2017 | Read review
“"Corner suites are large and sunny ."”
mayralandrua, 21 Apr 2017 | Read review
“Front of the resort facing directly out to the ocean.”
klsports, 15 Apr 2017 | Read review
“Rooms by the pool offered us the oceanview as well!”
bayouboone, 11 Apr 2017 | Read review
“Ocean front concierge suites have amazing views”
4texas_girl, 6 Apr 2017 | Read review
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