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Isla Mujeres Palace

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Traveller (1386)
Room & Suite (351)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(68 reviews)
“chef's dinner”(50 reviews)
“concierge room”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Isla Mujeres Palace
Special Offer: Package Deal
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Offers from Isla Mujeres Palace
Special Offer: Package Deal
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Rooms
11 Jun12 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,327)
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Traveller rating
843
208
65
23
13
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843
208
65
23
13
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barcouples massageparty boatturtle farmall inclusive resortspa services
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11 - 15 of 1,152 reviews
Reviewed 2 weeks ago via mobile

The rooms, the beach, the pool, the food, the service. Everything at Isla Mujeres Palace will leave you in awe of the quality. My wife chose this all inclusive resort for our honeymoon and it has left me breathless. I urge anyone wanting to experience...More

Thank Anthony B
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 2 weeks ago

Dear Anthony B, Thank you for your amazing review and for choosing us to celebrate such a special occasion like is your honeymoon. We are thrilled to learn that your expectations were most definitely exceeded as a result of the exceptional services delivered by our...More

Reviewed 2 weeks ago

We stayed for 3 nights at the beginning of our Mexico holiday, after a 10 hour flight from the UK and an hour waiting for our transfer at cancun airport we were taken to a small boat for the crossing. Check in was quick with...More

Thank lwall121
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 2 weeks ago

Dear lwall121, We are absolutely elated to be in receipt of your review describing the overall vacation experience attained with us. beautiful property as your vacation destination this time. On the other hand, we are saddened to learn of your less than desirable encounters had...More

Reviewed 3 weeks ago

Love this place, spent 3 days at the end of a 10 day vacation and this was the gem, the staff are always friendly, the food excellent and the pace just what we look for in an adult environment ... Roxanna, Karol, Ishmail/christian, Martin, Deby,...More

Review collected in partnership with this hotel
Thank 224JimG224
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 2 weeks ago

Dear 224JimG224, Thank you so much for giving us the honor of hosting you for a 6th time here at Isla Mujeres Palace. It is wonderful for us to know the service, the food, and the tranquility were truly remarkable. please be sure that our...More

Reviewed 3 weeks ago

We were so fortunate to have our daughter and her husband join us this March at Isla Mujeres palace. As always our service was more than we could have asked more. My wife and daughter wanted a cold drink one afternoon and asked the bartender,...More

Review collected in partnership with this hotel
Thank phoule
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 2 weeks ago

Dear phoule, Nothing is greater for us than reading your incredible comments and your very kind description. At Isla Mujeres Palace we have the commitment to providing the most relaxing vacation completed with an outstanding service. I would like to join you in recognizing our...More

Reviewed 3 weeks ago

We just returned for a 7 night stay at the amazing Isla Mujeres Palace. This resort is a smaller, couples only, all-inclusive resort. The resort is steps away from the Caribbean Ocean facing west overlooking the Cancun skyline. The evening sunsets were absolutely breathtaking. The...More

Thank DeAnna C
Response from GM_RivieraZone, Gerente at Isla Mujeres PalaceResponded 2 weeks ago

Dear DeAnna C, Thank you for sharing your phenomenal review expressing your extraordinary experiences achieved whilst vacationing with us. We are ecstatic to have hosted you for the first time to our breath-taking piece of paradise, where our team members captivated your attention with their...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$325 - US$593 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$325 - US$593 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1386)
Room & Suite (351)
Pool & Beach (326)
Dining (190)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
Ask a question
katiep42886
23 May 2018|
AnswerShow all 2 answers
Response from Imatwin5050 | Reviewed this property |
Yes, this is an all inclusive hotel, all meals, drinks, alcohol and 24hr room service. The rooms have 2 double beds, the double beds are a bit smaller than a regularly size bed, or a king size bed. The rooms also have nice... More
0
Votes
Jamie W
14 May 2018|
AnswerShow all 3 answers
Response from Amy H | Reviewed this property |
We booked dinner when we got to resort no problem getting a day. Maybe a bottle of bubbly and chocolate. Try calling
0
Votes
dunkmatt
26 April 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear dunkmatt, Thank you so much for contacting us, my name is Karla Corona and I am E-Concierge for Isla Mujeres Palace, I will be happy to assist you with any information you may need, please you can contact me at kcorona... More
1
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Google Translation
Room Tips
"228 had a view of pool and beach."
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"Poolside faces the ocean too."
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"Pool-facing can be a bit louder, but still nice rooms. Spa in the room was excellent!"
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"Ask for ocean or pool view, honestly all the rooms are great!"
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