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Isla Mujeres Palace

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1,032 Reviews from our TripAdvisor Community

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Showing 900: English reviews
England, United Kingdom
Reviewed 3 weeks ago

The Palace on the Isla Mujeres what can I say, tranquility and the serenity all on display, the comfort within is out of this world, balcony & jacuzzi with sunsets to unfold, waiters & housekeepers so smart & polite, English is good and are never out of sight, Martha, Hector with Pedro & Roxanne and more to name, food in...

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2Thank Hayley J W
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Hayley J W, first and foremost thank you very much for taking the time to share your recent experience with us. Thank you in particular for acknowledging our staff, as it is our daily goal to exceed expectations and we are happy to read that due to their work and passion you had a wonderful time here at Isla...

Chicago, Illinois
Reviewed 3 weeks ago

We spent 7 days at the resort and had a relaxing time enjoying the views of the bay of Cancun. It was fantastic to be at a small resort and easily find lounge chairs each day. The staff were very attentive and stopped to check on drinks every 30 minutes at the pool. Each person was incredibly nice. I am...

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4Thank mkernus
Oklahoma City, Oklahoma
Reviewed 3 weeks ago

To me, a 4.5 star resort is a Mandarin Oriental, Ritz Carlton or a Peninsula hotel. You get top notch rooms, top amenities and then over the top service can send it up towards a 5. This hotel is a 3 to 3.5 at best. If you are used to staying at a Holiday Inn, then you will think this...

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5Thank golono
Atlanta, Georgia
Reviewed 3 weeks ago

We were staying at Sun Palace in Cancun, but made a day trip over to the Isla Mujeres Palace. We had a very nice lunch in the restaurant and the food selections on the buffet were very nice. They also had a chef available to cook fresh selections if you wanted that. We hung out by the pool for most...

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1Thank EagleDawg
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear EagleDawg, Thank you very much for sharing your experience with us. We are glad to read that you overall experience at Isla Mujeres Palace was a great one and that you enjoyed our facilities and the Palace Service you well know from Sun Palace. Dear EagleDawg, we hope to have the honor to welcome you soon back here at...

Hadlow
Reviewed 3 weeks ago via mobile

Visited from Sun place for the day .got the ferry over. Initial excitement at surrounding area when we arrived by ferry was dampened by journey from Port in taxi .you drive through a very poor area like a ghetto would not have been happy if I had hired a golf cart to go through it,on entering hotel was very luxurious,maybe...

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1Thank Dm19660
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Dm19660, Thank you very much for sharing your experience with us. We are glad to read that you overall experience at Isla Mujeres Palace was a fantastic one and that you could enjoy the day in our facilities and as well at the Island. Dear Dm 19660, we hope to have the honor to welcome you soon back here...

Calgary, Canada
Reviewed 3 weeks ago

This was our third stay at Isla Mujeres Palace and we love it more each time we go. This small, quaint resort feels like our second home. We particularly love the staff that makes us feel like family and who takes the time to get to know us. In the dining room we were served exceptionally by Julian, as well...

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3Thank SrConnors
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear SrConner, thank you very much for taking the time to share your experience with us. To be called home is a great honor for us and we are happy to read that we could make you feel that way during your stay with us. Thank you for your kind words, I will happily share them with our team as...

Reviewed 3 weeks ago

First of all; "thank you all for taking care - it was fantastic to be a part of Isla Mujeres Palace - as guest and syill feel to be part of your community" We know you want to have information about people how made a difference - but everybody did - from Beach service - activity people - house keeping...

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1Thank Per A
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Per A, thank you very much for your very kind words and for sharing your experience with us. The most important point for us is that you left with that feeling, to want to come back soon again, as it is the work of every staff member in his area, just as you mentioned and I will happily share...

Chelmsford, Ontario
Reviewed 4 weeks ago via mobile

Loved, loved Palace Isla Mujeres! Such a quiet, restful and gorgeous resort. All of the staff are wonderful and extremely accommodating! The best bartender ever:: Alejandro Friendliest beach staff: Adrian (ask for the Adrian special drink!!) and Jorge Finest pool waiters:: Ismael, Irving Best waiters:: Juan, Christian, Pedro and Arturo. The food was delicious, the resort was immaculate!! Will be...

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Thank daoustol
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear daoustol, Thank you very much for taking the time to share your recent experience with us. To hear that you want to come back soon is a great joy for us, as it is our primary goal to exceed your expectations and to create an experience that brings you back to our Resort. Thank you for acknowledging the staff,...

Concord, North Carolina
Reviewed 4 weeks ago

We have been to Isla Mujeres the last 3 years in early December and absolutely love the Isla Mujeres Palace and the island. The staff at the Palace are superb and take great care of their guests. Kudos to Pedro, Dario, Ismael, Irving and Eddie! Until next time mis amigos! Senor Tomas

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1Thank tcraver67
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear tcraver67, thank you very much for taking the time to share your experience at Isla Mujeres Palace with us and in particular for acknowledging the staff, as they are the true pleasure of this place. We hope to have the honor to receive you again, maybe earlier than next December in order to create many more memorable experiences. Respectfully

Slave Lake, Canada
Reviewed 5 weeks ago

Had a wonderful time at the Isla Mujeres Palace. The staff are great. Since the resort is small (62 rooms), you get to know the staff & other guests. You don't lose your spouse. There is only 1 restaurant & a snack bar. You can eat inside or outside. Most meals are ordered from the menu. For supper there is...

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2Thank DebbieLM
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear DebbieLM, first of all thank you very much for taking the time to share your experience at Isla Mujeres Palace with us. We are glad to read that your experience at our Resort was a wonderful one and that our staff made you feel to be in the perfect place to relax and to enjoy your vacation. I will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €390 - €629 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#2 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
175 questions
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Kansas City, Missouri
1 month ago
Oklahoma
2 months ago

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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a sea-view, it is totally worth it.”
 of 5 bubbles MicheleGyotaku, 21 Jan 2017 | Read review
“All the rooms are beautiful & if you face the pool &/or ocean it's a bonus!”
 of 5 bubbles Superdynamic7, 8 Jan 2017 | Read review
“Pool view rooms with balcony are nice..”
 of 5 bubbles 306willardb, 5 Jan 2017 | Read review
“Room with pool views are best . You can see the ocean as well over the palm trees”
 of 5 bubbles Gmil420, 4 Jan 2017 | Read review
“Ask for ocean side”
 of 5 bubbles Carolutly, 3 Jan 2017 | Read review
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