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Isla Mujeres Palace

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1,007 Reviews from our TripAdvisor Community

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Showing 877: English reviews
Alexandria, Louisiana, United States
Reviewed 3 weeks ago

Returned last night after staying a week. Very pretty, great swimming pool layout with swim up bar & walk around cabana to the rear. Super rooms, extremely comfortable beds & pillows. All inclusive & a small 62 room resort so dining is not as varied as many but have specials 5 night per week. Do not expect highly spiced Tex-Mex,...

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Thank J French R
St. Clairsville, Ohio
Reviewed 3 weeks ago

We just returned from a memorable wonderful stay at the Isla Palace Nov. 2 - 9th, 2016. We have been members of Palace Resorts since 1995 and have stayed at the LeBlanc, Sun Palace, Moon Palace, Playacar Palace, Cozumel Palace. As well as the Cancun Palace, Adventura Spa and Vallarta Palaces before they became Hard Rock. Some, numerous times. This...

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3Thank Palacerat
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear de Palacerat, First and foremost allow me to thank you very much for choosing Isla Mujeres Palace as host to your recent holidays and as well for your indeed very kind words. To say "it is our pleasure" is very easy, but I truly hope that you felt that the people working here have in their minds and as...

brampton
Reviewed 3 weeks ago

Members for close to 20 years. We have found the ideal spot that suits our needs. After our stay in October, we decided to return in January. We would like to congratulate the resort general manager for running a first class operation. We have always found the staff at palace resorts to be so amazing but at Isla Mujeres even...

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1Thank martingBrampton
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear martingBrampton Thank you very much for your kind words and for sharing your experience with us. The first class operation you mentioned is because of the people working here and I truly appreciate your great gesture of acknowledging them. It will be my pleasure to share your words with all of them, as our goal is everyday to exceed...

New York
Reviewed 3 weeks ago

Here are the pros... Beautiful resort Pool is great, with a good swim-up bar. Ask for the Sweet Dream. Water sports for free: Paddle board, peddle boat, kayak, snorkel. Beach and pool layout areas are fantastic. Hotel staff are very friendly and accomodating. Rooms are great. Jacuzzi in middle of the room. Great for couples Free boat pickup in Cancun...

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1Thank taylorm_g
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear taylorm_g, First and foremost allow me to thank you very much for choosing Isla Mujeres Palace as host to your recent holidays and taking the time to share your experience with us. I am glad to read that your overall experience was a good one. Thank you very much for your observations, please be assured that we take your...

Guelph, Canada
Reviewed 3 weeks ago

As Palace members this was our first visit to the resort. We were told by others that it would be a quiet experience and it was. As my wife doesn't travel well on water, we opted to take the ferry from Cancun rather than the Palace boat as we didn't know how big it was. We were pleasantly surprised to...

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1Thank Martin S
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Martin S., First and foremost allow me to thank you very much for taking the time to share your recent experience at our Resort. I am pleased to read that you enjoyed very much your stay and that the service provided to you was what you expected and deserve, making you felt properly looked after and in the right...

Reviewed 4 weeks ago via mobile

The staff is amazing. As soon as we were greeted by Palace resort at the airport everyone has treated us like family. Our stay this round has landed us at Isla Mujeres Palace resort. A TOTAL GEM. We will be coming back. Generally we do not do reviews on any of our stays but the Palace is an exceptional resort...

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1Thank sunglassesoff
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear sunglassesoff, First and foremost allow me to thank you very much for choosing Isla Mujeres Palace as host to your recent holidays. I am pleased to read that you enjoyed very much your stay and that the service provided to you was what you expected and deserve, making you feel properly looked after and in the right place to...

Mtn. Home
Reviewed 4 weeks ago via mobile

This our third trip here over the span of four years. Perfect secret spot. I almost don't want to disclose. Luis Adriane Charnicarth the bartender is my favorite. I wish we could take him home to our business. All the staff is great.

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1Thank Tsajder
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Tsajder, Allow me to thank you for taking the time to share you recent experience at Isla Mujeres Palace with us and in particular for your great gesture of acknowledging the staff. As our goal is to exceed your expectations, I read your comments with great pleasure, even if I hope that Luis Adriane will stay with us. I...

Atlanta, GA USA
Reviewed 4 weeks ago via mobile

Great smaller resort for couples only. Relatively peaceful other than catamaran dropping booze cruisers off. Beautiful island view of cancun. Comfortable rooms and very friendly helpful staff. Got us upgrade but let us have room to wait in while it waa being cleaned..good problem solving. Buffets better than usual at these kind of resorts. Good local variety of food well...

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1Thank Petmar
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Petmar, Allow me to thank you for taking the time to share you recent experience at Isla Mujeres Palace with us and in particular for acknowledging the staff, as our goal is to exceed your expectations and to create wonderful experiences. I will happily share your comments with our staff in general and in particular with Adrian. It motivates...

Ashland, Nebraska
Reviewed 4 weeks ago via mobile

The hotel, grounds, pool and beach were fabulous. This place should have rated a 5 star but there were a couple downfalls. Please keep in mind this is a small hotel and it was off season so that could be part of the reason for some of the issues bit the others.... Our stay was split 5 nights in Cancun...

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1Thank smalousek
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear smalousek, First and foremost allow me to thank you very much for taking the time to share your recent experience at our Resort. I am glad to read that the service received and the overall experience at Isla Mujeres Palace was a wonderful one. Thank you very much for acknowledging the staff, it is my pleasure to share your...

Central Point, Oregon
Reviewed 30 October 2016

We have just returned from a fabulous week at Isla Mujeres Palace and what a wonderful week it was! They had transportation from the airport arranged for us when we arrived which also included a catamaran ride from the marina to the Palace front dock. We were greeted by the staff and felt pampered from the moment we arrived! The...

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1Thank Trube
Mark D, General Manager at Isla Mujeres Palace, responded to this review

Dear Trube, First and foremost allow me to thank you very much for taking the time to share your recent experience at our Resort. It is so easy to answer "it is our pleasure" but with great joy I see that you could see and feel that the staff wants to exceed your expectations, so, thank you very much for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €363 - €604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
#2 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Isla Mujeres Palace staff and other travellers.
164 questions
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Kansas City, Missouri
Oklahoma
1 month ago

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Questions? Get answers from Isla Mujeres Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They most top shelf liquors, you just have to request them. They had the Don Julio hidden. Was part of the all-inclusive.”
 of 5 bubbles kimj0rdan, 29 Nov 2016 | Read review
“Ask for Hector!”
 of 5 bubbles V2092SBnickb, 28 Nov 2016 | Read review
“The beach side was fantastic! You get to see amazing sunsets and a view of Cancun.”
 of 5 bubbles OkaySJ, 28 Nov 2016 | Read review
“Rooms facing south or east have the best views. All rooms are similar interiors.”
 of 5 bubbles Judydh, 19 Nov 2016 | Read review
“Rooms 209-203 have 2nd floor ocean views. Pizza oven with a good snack selection of burgers, Mexican dishes at the Pool Cabana”
 of 5 bubbles JFrenchR, 14 Nov 2016 | Read review
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