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Isla Mujeres Palace

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Carretera Garrafon Vista Alegre Mz 63 Lte 3, SM8, Isla Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2401)
360
Panoramas (43)
Pool & Beach (521)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Isla Mujeres Palace
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 51 hotels in Isla Mujeres
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Snorkelling
Entertainment staff
Evening entertainment
Fishing
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Romantic
Languages Spoken
English, Spanish
1923Reviews425Q+A100Room tips
Traveller rating
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  • 21
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Popular mentions
Nicole S wrote a review Today
Swanton, Ohio95 contributions34 helpful votes
We just stayed for the first time at ISLA MUJERES PALACE JUNE 8-15 and loved the personal attention and all the details. The staff is just amazing and it is a cute/quaint spot we had spent a day here and there prior but decided to stay a week which was perfect. The pool bar: Edy, Alfredo and Andy were amazing! Araceli and Christian were out there a couple days and also amazing- I just loved them all! Great service. Boris leads the pool activity and is fun! We played pool volleyball and had a blast. Boris remembered me DAY ONE from stopping by on my 50th girls trip to Leblanc for the day- he said- "YOU WERE HERE THIS SPRING ONE DAY YOUR BIRTHDAY WEEK" and I could NOT believe he remembered me! JUAN at breakfast was OUTSTANDING! He truly was! Such a nice man to see first thing in the morning and one day he even pulled a double shift so we had him serving us for breakfast and dinner! Carmen in the spa was GREAT! HABACHI NIGHT by far is the BEST dinner night so be sure to sign up! AMAZING FOOD!!!! ITALIAN NIGHT is great oo but I wish that was not the same night as hibachi! Breakfast, lunch and room service- all amazing but dinners there are just "OK" in comparison to other palaces. The hibachi and italian were great but I think there needs to be more diversity in the dinner menu. LOVE the ice cream cart by the pool and love the setting so much! We rented a golf cart for the day and spent 8 hours sight seeing and beach bar hopping stopping back at palace as well- FUN FUN DAY- I think Palace should somehow have some golf carts on property- maybe use resort credits to use them - first come first serve- that would be a great service as opposed to taking a taxi downtown to get one each time. The island is just so fun! We did the CONTOY ISLAND excursion which was GREAT! I wanted to get to that island and finally did! ONE TIP THOUGH- it is $150 per person and you cannot use resort credits but the boat originated from isla mujeres then leaves and picks up CANCUN guests and comes back for shopping. If you are STAYING at ISLA skip that part- you do not need to leave at 8am to go clear to cancun and back- we met the boat at 11:30am and took it to contoy (90 minutes out) to swim and snorkel then had lunch on contoy and enjoyed the beautiful island beach for a couple hours then a two hour boat ride back- it goes to CANCUN first to drop the guests (and unload the boat) but we enjoyed the sunset and pretty much PRIVATE ride back to ISLA! The private boat from the V&V marina was fabulous! We truly appreciated that for both directions! WE LOVE ISLA PALACE and really enjoyed our stay!
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Date of stay: June 2021
Value
Location
Service
Room Tip: Ocean front rooms look to be the best but we loved our pool view room and could see the ocean!
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AirTeo wrote a review 12 Jun
Dallas, Texas15 contributions4 helpful votes
Juan Guinto , Carlos, Cristian, Paolo, Marcedonio, Mirtzy, Eby Luis All these people were wonderful and very detailed professional services The resort overall was very clean the rooms were very elegant Loved all the complementary services !!
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Only thing that I can think of would be the availability of the golf carts for the resort...
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Response from , Propietario at Isla Mujeres Palace
Responded 2 days ago
Dear Air75211, Thank you for choosing Isla Mujeres as your holiday destination, We feel very honored to learn that you had a pleasant stay, and you were able to enjoy our complimentary services as well as the service from our professional staff members. We are pleased to read your kind words of them, our staff is committed to exceed our guest expectations, therefore we are glad to know your experience is an example of this We remain at your service! Cordially, Salvador Dominguez General Manager Isla Mujeres Palace
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Erin S wrote a review 11 Jun
2 contributions
We had a fabulous time at the Isla Mujeres Palace resort. The smaller setting allowed us to really get to know the staff, who are extremely accommodating and have a great sense of humor. We hope to return in the near future. Jain Guinto, Mitzy, Alexis, Edy, Paolo, Alex, Deby, Pylar, and Macedonio were several of our favorite staff there.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from , Propietario at Isla Mujeres Palace
Responded 4 days ago
Dear erins904, Thank you for staying with us and for taking the time to share your experience. We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the facilities, but also by the excellent service provided by our professional team members who made sure you had an amazing stay with us. Rest assured that they will be personally recognized for such impeccable execution. We hope to have the oppportunity to host you in a near future, Best regards, Salvador Dominguez General Manager Isla Mujeres Palace
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Tom P wrote a review 9 Jun
Manchester, Connecticut61 contributions9 helpful votes
All the Palace resorts do a great job and Isla Majeres also checked that box. Rooms are always great. They have a very nice boat to due private transfers to the resort which worked out great coming and going. The resort is small so eating options are a little more limited than other Palaces we've stayed at in the past. The service at the restaurants was very good in general, the breakfast crew was great. The beach is nice, the water is mostly sea grass on the bottom which might turn some off and getting in and out of the ocean you had to walk thru some small rocks but no big deal. There was snorkeling around the pier that had a lot of juvenile fish to see. They have kayaks and paddle boards you can use during the day which was nice. The pool area was great, water was perfect and the swim up bar kept the drinks flowing (except it looked like a 5 year old tiled the place). It was a very quiet, relaxed place which was nice, no having to get up at 6 to try to get a chair at the beach or pool. There is a beach club next door that shuttles hundreds of people a day in catamarans, they could be a little boisterous if you were on the beach but generally it wasn't annoying. The nightly music was very good, single musicians and we liked all 3. The fire show was just OK and the Mexican dance show I could have skipped. [Do not go to the North end of the island which is where the shopping district is unless you just like being yelled at by every single store worker and restaurant worker trying to get you in their establishment. It makes for a terrible experience from our perspective. They have a scam where they see your hotel bracelet and befriend you that way by indicating they saw you at the hotel and with everyone having masks, it seems plausible until it happens 10 times. They have a nice story indicating they can't get enough hours at the hotel due to Covid and have to supplement their incomes working in the North end. Pretty sleazy, but you're just a mark to be taken advantage of at the North end stores. Not sure about this new tax they're supposed to be collecting as an exit tax for visitors to Cancun, we paid up front on-line and it was never asked for so I'm assuming we were ripped off but maybe it was linked somehow and they saw we paid it so didn't ask, not sure. Also there's a terrible process at the airport to leave where you have to create an account on your phone and enter all the travelers in your party/Covid questions to get a QOR code to just enter the security process. A little stressful if you're short on time once at the airport.
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: There are a few beachfront rooms, most are set back too far.
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Response from , Propietario at Isla Mujeres Palace
Responded 6 days ago
Dear Tom P, Thank you for making Isla Mujeres Palace part of your vacation, we appreciate your trust in us. It is great to learn that your overall eperience was positive, and that you were abe to fully enjoy our facilities. Furthermore thank you for your recognition to our amazing staff's service: our staff is committed to exceed our guest expectations, we are glad to know that the perception you had is an example of this. We know that travelling during this times represents new challenges for both Palace Resorts, and our dear guests, therefore we feel much honored to read that you enjoyed your stay. We are looking forward to receiving you again! Cordially, Salvador Dominguez General Manager Isla Mujeres Palace
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Christin S wrote a review 4 Jun
9 contributions
Juan Guinto was the highlight of my trip. He’s a waiter that made me feel special every day! He always has such a positive attitude and I just wanted to publicly thank him for his excellent service!! I highly recommend this hotel everyone is so great!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from , Propietario at Isla Mujeres Palace
Responded 1 week ago
Dear 247christins, Thank you for making Isla Mujeres Palace part of your vacation, we appreciate your trust in us. We appreciate you have taken the time to share your recommendation and the kind mentions of Juan who will be personally recognized for their impeccable customer service and dedication. We are happy to read that his execution made your stay more acommodating and pleasant. We hope to welcome you again soon for another amazing experience! Warm regards, Salvador Dominguez General Manager Isla Mujeres Palace
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PRICE RANGE
US$266 - US$521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
isla mujeres palace hotel isla mujeres, hotel isla mujeres, palace hotel isla mujeres
LOCATION
MexicoYucatan PeninsulaQuintana RooIsla Mujeres
NUMBER OF ROOMS
62
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Frequently Asked Questions about Isla Mujeres Palace
Which popular attractions are close to Isla Mujeres Palace?
Nearby attractions include Women's Beading Cooperative (0.5 km), Kin Ha (Antes Parque de los Suenos) (1.1 km), and Captain Dulche's Museum (0.6 km).
What are some of the property amenities at Isla Mujeres Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Isla Mujeres Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Isla Mujeres Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Isla Mujeres Palace?
Yes, free parking is available to guests.
What are some restaurants close to Isla Mujeres Palace?
Conveniently located restaurants include DeNuccio's on Isla Mujeres MX, Fuego de Mar, and El Charco.
Are there opportunities to exercise at Isla Mujeres Palace?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Isla Mujeres Palace have an airport shuttle?
Yes, Isla Mujeres Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Isla Mujeres Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Isla Mujeres Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.