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Ixchel Beach Hotel

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1,215 Reviews from our TripAdvisor Community

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Showing 1,062: English reviews
Tennessee
Reviewed 12 December 2013

Another excellent vacation at Ixchel! Staff friendly, helpful & professional. Our oceanfront unit in Phase 2 was comfortable, squeaky clean and had everything that we needed or wanted in terms of amenities, kitchen supplies, linens and staff service. Great location on Playe Norte with easy walk to restaurants & shopping. Our favorite place to stay when on Isla!

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2Thank tmvh
oregon
Reviewed 10 December 2013 via mobile

The palapa out front was rented to the locals for a party. Drunken kareoke went in for several hours. The front desk did nothing. I guess I am just expected to pay their rates for a room and suffer through it. I will make sure all my friends know to rent a house on punta sur.

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13Thank crimepays1229
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear crimepays1229, Thank you for your valuable comments! Receive our sincere apologies for the inconveniences described during this “social event” realized in the palapa in front of our facilities. This place is not related with Ixchel Beach Hotel, nevertheless we take your input in this case as a serious matter to reinforce our Front Desk assistance to deal with this...

Juneau, Alaska
Reviewed 8 December 2013

The Ixchel Beach Hotel was amazing. Staff was friendly and attentive but not overly in your face. Location was perfect, right on the North Beach soft sand and perfect water. Hotel room was great we booked the water view suite. Spacious two rooms, large living room/dining area, full kitchen, bathroom sink separate from the toilet/shower, king size bed, lots of...

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3Thank Chelsy31588
Fort Worth, Texas
Reviewed 5 December 2013

Just returned from Isla Mujeres and stayed at Ixchel Beach Hotel, once again, and Ixchel is my favorite place to stay on the island. The staff is very friendly and professional, and they go out of their way to make your stay comfortable and pleasant. Thanks Beto, Selma and all the guys who served food and drinks to us on...

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4Thank Denise W
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings Denise W, Thank you for your review about Ixchel Beach Hotel. All direct comments of our Customers are highly appreciate. Like yours, positive reviews reinforce our mission to provide the best experience for our Guest and help us to keep up the good work. We always be looking forward to welcoming you back to make your stay unforgettable. Sincerely,...

North Vancouver, Canada
Reviewed 5 December 2013

just back from 10 days here and each was fab! very helpful staff from moments we got there from front desk to pool staff to beach staff...all kept our vacation flowing all be it at a slow pace(mean it in a good way!) which is exactly what we were looking for will return as soon as possible

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3Thank winks666
San Francisco, California
Reviewed 28 November 2013

Went to ixchel middle of Nov, to help daughter find a spot to get married. We had a one bd suite on 5th floor. Room was fine with water view. Stafff was excellent and helpful. We will put up our guests next year for wedding.

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1Thank Larry G
Golden Valley, Minnesota
Reviewed 24 November 2013

The location was excellent. Right on the beautiful swimming beach. The staff was very attentive. The hotel rooms are really apartments with a full deluxe kitchen. Very spacious. We'd stay there again.

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2Thank Linda W
Rockford, Illinois
Reviewed 24 November 2013

We just returned home from Isla Mujeres. We stayed in penthouse 507 & 508. While there were some small issues with the hotel, it wasn't major enough to not want to come back. The rooms were nice and clean and good in size. The roof top terrace with the hot top was amazing and the view was great. Only complaint...

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4Thank ajecando
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear ajecando, Thank you for your valuable review! Your information motivates us to keep improving the quality services that we offer, reinforcing our mission to provide the best experience for our Guests. Above all we emphasize that any situation like the one you describe with this “golf cart thieves” is unacceptable. Nevertheless we take your input and this case as...

Haifa, Israel
Reviewed 21 November 2013 via mobile

We stayed there for 4 nights. The rooms were disappointing for the price we paid. Bed is not comfortable, blanket was itchy. Sheets were not changed. TV is small. Toilets were bad and soaps were not changed. Window cannot be opened. No laundry service, washing machines ruined some of our clothes. The beach is amazing and the location is good....

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1Thank Polina G
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Polina G, Thank you very much for your input. Your information is highly valued, it will help us improve in the areas that you mentioned in your review, such as the rooms & bedding options. Your smile is our purpose; we invite you to come back and experience these improvements, will always be looking forward to welcoming you with...

West Chester, Ohio
Reviewed 21 November 2013

This was our second trip to Isla and first stay at the Ixchel. As a group, there were 18 of us in all and only 4 of us had been to the island before. The hotel is beautiful, the location is great, the rooms were comfortable, and most of the staff were great. My one major complaint has to do...

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1Thank aclovelace
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear, aclovelace Thank you for your valuable review! Receive our sincere apologies for the inconveniences described while your recent stay with us. Our Guests input is a powerful tool to identify immediate actions to adjust where we need to. We accept this challenge to improve and look forward to host you back again to be witness of how your comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 

Additional Information about Ixchel Beach Hotel

Address: Playa Norte S/N | Centro, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €130 - €332 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 100
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Hotel Style:
#4 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Ixchel Beach Hotel staff and other travellers.
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Questions? Get answers from Ixchel Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It has elevators.”
 of 5 bubbles lyngodin, 24 Nov 2016 | Read review
“Any room in the place would be wonderful.”
 of 5 bubbles 4judis, 22 Nov 2016 | Read review
“End units offer best ocean view”
 of 5 bubbles islacoz, 19 Nov 2016 | Read review
“Ask for a view. We had the 6th floor. The view was magnificent!”
 of 5 bubbles Sandra2013_13, 18 Nov 2016 | Read review
“Request room on 3rd floor or higher for view of the beach.”
 of 5 bubbles Sbail1, 31 Oct 2016 | Read review
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