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Mia Reef Isla Mujeres

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1,951 Reviews from our TripAdvisor Community

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Showing 1,658: English reviews
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Hinckley, Minnesota
Reviewed 2 days ago NEWvia mobile

Can't say enough about the hard working, courteous and friendly staff. Abraham, Misael, Miguel, Jacob, Angel, Luis, Rodrigo, David and many more, made our vacation a delight. Ocean views on this private island are gorgeous. Unfortunately, the grounds are in desperate need of maintenance and care. Many uneven surfaces and steps make it unfavorable for those with accessibility/disability challenges. Each...

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Helpful?
1Thank sandracurrie418
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear Sandra, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. We would like to offer our sincere apologies for the fact that we did not meet your expectations. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive...

Reviewed 2 days ago NEW

We were a family of 7 that traveled to Mia Reef the first week of March in 2017. We ranged in age from 11 months to 53 years of age. We stayed in the Villas which were fantastic. The rooms were large and the views were breathtaking. The food was plentiful, lots of variety and met everyone's needs. There were...

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Helpful?
2Thank Dinah W
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear Dinah, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the...

Reviewed 2 days ago NEW

The water and views around the resort was amazing..Loved our room ocean front listening to the ocean and seeing the cruise ships lights off in the distance at night..The best place to snorkel(make sure to check out the kings pool...) Close to downtown so it's a easy walk.( I would recommend renting a golf cart shop around they our about...

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Helpful?
2Thank Randy G
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear Randy, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the...

Milwaukee, Wisconsin
Reviewed 2 days ago NEWvia mobile

The spa space is quaint and very lovely! Rocio did an amazing job with a therapeutic massage! Everyone is so kind and helpful! Thank you for the relaxing experience! They have several options of spa treatments, with morning massage and mimosas, sunset massage, and of course beautiful Oceanside massage!

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Helpful?
Thank jenweston4
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear Jen, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time at Mia Reef Isla Mujeres. It is so encouraging to know that you enjoyed especially the relaxing experience that our spa offers. We found your compliments very...

Reviewed 2 days ago NEW

We absolutely LOVED our stay at Mia Reef. Our room was fantastic...our balcony faced the ocean and we enjoyed watching the beautiful sunrises and hearing the sounds of the crashing waves! The food was great - there was a wide selection so always something good to eat! They even have someone grill outside in the evenings, if you have a...

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2Thank Holly L
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear Holly, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the...

Howell, Michigan
Reviewed 4 days ago NEW

Five of us were at the Mia Reef March 18-25. We booked through Book-It. We paid about $1250 per person including air from Detroit on Spirit (non stop). I did my reservation separate and had a tower room with no view - I had "Deal of the Day" on my confirmation and that means "BASIC". The others had a balcony...

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3Thank awolfe
Mia G, Manager at Mia Reef Isla Mujeres, responded to this review

Dear awolfe, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the...

Manassas, Virginia, United States
Reviewed 4 days ago NEW

My boyfriend and I stayed at Mia Reef for a random vacation in March, and we loved it!! Now, looking at the resort website, it does sound like a 5-star resort, but that's why you come to Tripadvisor to get honest reviews. It wasn't the fanciest or best maintained facility, but there were so many amazing things we loved about...

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5Thank Jessica G
Reviewed 5 days ago NEWvia mobile

An outstanding getaway for a long weekend. Christopher was outstanding helping with pre- trip planning. Front desk was warm and welcoming. Absolutely loved Roberto at the ceviche hut and the spa was terrific. Looking forward to returning soon. A truly lovely solo trip in an amazingly beautiful getaway!

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1Thank Melissa F
Minneapolis, Minnesota
Reviewed 5 days ago NEWvia mobile

We visited Isla Mujeres for the island time music festival. This hotel was a great place to stay for location and convenience. It was a nice surprise that this hotel was an all-inclusive, with plenty of the food & drinks, great food selections for everyone, freshly served all day. The smaller cabana near suites had excellent ahi tostadas & fish...

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1Thank Cocobaby44
Reviewed 5 days ago NEWvia mobile

Getting to the resort from the airport is a bit of a chore. I had done some research and booked a transportation company to take us to the ferry and arranged for them to have round trip ferry tickets already purchased for us. $90 USD round trip, well worth it. We decided to walk to Mia from the ferry....this was...

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3Thank Mabercrombie80

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Mia Reef Isla Mujeres

Address: Calle Zazil Ha s/n Int 7 | Islote Yunque, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €224 - €405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mia Reef Isla Mujeres 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
Avalon Reef Isla Mujeres
Avalon Club Reef
Isla Mujeres Avalon Reef
Hotel Style:
#4 Spa Hotel in Isla Mujeres
#5 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Mia Reef Isla Mujeres staff and other travellers.
371 questions
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Daytona Beach, Florida

Why does Mia Reef management not respond to the complaints and negative comments in the one star reviews on TA, the comments about boring, bland food, the limited selection, the lack of quality steak, the almost nonexistant amount of shrimp and lobster available, the watered down "swill" liquors on the Mia Reef joke of an "all inclusive resort menu"?

Why does management only respond to compliments and praise from guests who have obviously never visited a "real" 4 or 5 star all inclusive resort in Mexico or the Dominican Republic?

How about a response to Mia Reef's constant violation of its timeshare members contracts?

  Mia Reef Isla Mujeres is forcing its vacation club (timeshare) members to pay a mandatory all inclusive fee of $966 USd per week, in addition to their $600-700 annual maintenance fee. I have seen the contracts of the vacation club members and their contract clearly states that the all inclusive is Optional!

How does Mia Reef Isla Mujeres justify violating its members' contracts and having the audacity to state that "it, (Mia Reef Isla Mujeres) has the right to pick and choose what parts of the contract it accepts? At the same time Mia Reef states that the vacation club contract holders are required to fulfill the entire contract. Mia Reef insists its members pay their annual maintenance fees even though Mia Reef will not allow their vacation club members to use their resort accomodations without paying this all inclusive fee? And Mia Reef wants the extra $966 to be paid in advance! This is "EXTORTION", pure and simple!

 

Is Mia Reef unaware that contract law is contract law, and a contract cannot be changed unilaterally?

It seems that Mia Reef is a big bully that is taking advantage of a large group of senior citizens who paid thousands of dollars for this vacation club membership. Mia Reef Isla Mujeres is hiding behind the Mexican border, foolishly thinking that it is immune to American and Canadian lawsuits!

9 months ago

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Questions? Get answers from Mia Reef Isla Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean front was amazing”
 of 5 bubbles 362randyg, 28 Mar 2017 | Read review
“Choose a villa or 5th floor and above for a great view. Request a king if that's what you want - you may get a double.”
 of 5 bubbles awolfe, 26 Mar 2017 | Read review
“Get a second floor room in any of the Villas”
  • Plug with USB ports
 of 5 bubbles 800jessicag, 26 Mar 2017 | Read review
“The renovated Villas are fantastic”
 of 5 bubbles cristynes2, 22 Mar 2017 | Read review
“Villa's offer ocean view or lagoon view”
 of 5 bubbles debiallmon, 21 Mar 2017 | Read review
5 of 5