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Marina Paraiso

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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165 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Banff, United Kingdom
Reviewed 14 December 2016

I booked this hotel having stayed in town loved the pool bar and restaurant i booked a p0atio room thinking they looked over the pool sadly they at back hotel side road that said my mistake The pool bar restaurant all very good My problem the smells from the bedding flowery wash powder but i spoke to owners and they...

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Helpful?
Thank Alan D
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

Thank you for choosing Marina Paraiso. We are glad you enjoyed your stay. Our Pool Level rooms would put you just steps away from our infinity pool exclusively for our guests. This is the room we would recommend you stay in on your next visit. We hope to see you again soon. My best regards, Tiffany Wareing

Moncton, Canada
Reviewed 24 November 2016

We checked out of this hotel after one night. The rooms had a bad smell and I suspect mold. The rooms were very small with not enough room to put out your belongings. Rooms were dusty. Bathroom very small. However, the outdoor restaurant was great in a lovely treed setting. Saw some iguanas there. It had a pool but no...

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Helpful?
Thank lyngodin
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

Marina Paraiso is a three star hotel, located less than a mile from Centro with an infinity pool and a palapa bar. Pictures of each room and the dimensions are in complete detail on our third party booking sites. We received your complaints from the third party site stating our hotel was 5 miles from town, with no infinity pool,...

Reviewed 20 November 2016

We have been traveling to isla Mujeres for many years now. We usually stay near or on the beach. this time we stayed here. We couldn't have been more pleased. The grounds and pool area were beautiful and The staff excellent,. The beds were very comfortable best we have slept in on the island. Our room was cleaned daily and...

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Helpful?
Thank Lester C
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

Thanks so much for switching up your accommodations on the Island and giving Marina Paraiso a try. Not being downtown is a negative for some visitors but with the increase in tourism and daytrippers, we sure do appreciate being less than a mile from Centro and all the busyness. At Marina Paraiso, we have the peace and quiet, the views,...

Round Rock, Texas
Reviewed 18 November 2016 via mobile

I spent a week here and fourth day here, my phone was taken from my locked room. When questioned by the manager as to why I didn't lock it in the safe, I told her I couldn't open the safe. I realized later the safe didn't even open because it didn't work. A day or so later, they approached me...

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Helpful?
Thank fruitloop0625
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

As you know, we take theft very seriously. We brought in the police and we are very appreciative you alerted us of this matter and worked with us to address the issue. We are very sorry this happened. We have done a very thorough investigation and have implemented new policies to assure this doesn't happen in the future. Thanks again...

Reviewed 14 November 2016 via mobile

During my stay I had my iPod stolen from my room and my phone and headphones stolen from my bag whilst being kept behind reception before our flight. Hotel also really run down. Doors falling off, out of date Halloween decorations everywhere.

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Helpful?
Thank Emma N
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

We take theft very seriously and would have done everything possible to find out what happened, including a police report. To bring this to our attention after check out in a public forum doesn't allow us to address the issue with you and the police. If you have not yet left the Island, please contact us so we can further...

Chandler, Arizona
Reviewed 6 November 2016

My wife and I spent a seven day vacation at Marina Paraiso our review. 1. Room was very clean well appointed very comfortable with a great bed and view. 2. Hotel grounds were well kept and very pretty along with the pool. 3. The staff are very friendly and helpful. 4. The restaurant Barlitos serves all three meals with a...

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Helpful?
1Thank Kylesmiles
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

Thank you so much for choosing Marina Paraiso Hotel for your vacation on Isla Mujeres. We appreciate you taking the time to post such a nice review. We are so glad you enjoyed your stay and all of our amenities especially our restaurant, Barlito. We enjoyed having you and do hope you will be back again soon for another visit....

New York City, New York
Reviewed 19 October 2016

My third time at Marina Paraiso. Wonderful tropical feel and a great pool. So nice to get up in the morning and go just a few steps to Barlito for a great outdoor breakfast. I like that it has a lot of books in the lounge so I don't have to cart books down. Friendly staff, even the cleaning ladies....

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Helpful?
Thank Kurtis333
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

Thanks so much for being a Marina Paraiso "regular". We so appreciate your continued business as well as you sharing your experience with other travelers on Trip Advisor. It is always a pleasure to have you as a guest. We look forward to your next visit. My best regards, Tiffany

Reviewed 7 September 2016 via mobile

We have stayed at Marina Paraiso several times and it's always spot on! Our past stay in September was super relaxing! The suite rooms are awesome and have all amenities just like home. The AC is powerful as I love it cold after a hot day in the sun. The bed and pillows so comfortable. The pool is clean, relaxing...

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Helpful?
2Thank Stacy D
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

Thank you once again for staying with us at Marina Paraiso. It is always a pleasure to have you as guests. We look forward to your visits!! Now, hurry back! Fondly, Tiffany

London, United Kingdom
Reviewed 27 August 2016 via mobile

Very friendly and accommodating staff. Arranged a whale shark trip for us at a great price. Drinks by the poolside were just what we needed after. Pool is beautiful! Mango Daiquiri was particularly good. Room very clean and AC worked perfectly. Beach is not close but only a short taxi/golf cart ride. Very nice to be away from he crowds...

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Helpful?
Thank Charles S
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

Thank you so much for choosing Marina Paraiso for your family vacation on Isla Mujeres. We appreciate you taking the time to share your experience with other TripAdvisor travelers. We are glad you enjoyed your vacation and swam with the whale sharks. This whale shark season has been great for our many visitors. We hope to have you back again...

Reviewed 17 August 2016 via mobile

I am from Hawaii. I'm not into fake touristy places. This place is truly an authentic gem. Peaceful, fun, and friendly. The room was amazing! Clean and a great view. We did book the pacific suite and it was well work the views from both balconies. More than we expected for the reasonable price. The staff was great! We went...

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Helpful?
3Thank Justin F
Tiffany-WolrabRoil, Managing Partner at Marina Paraiso, responded to this review

As a fellow Islander, we appreciate your review of Marina Paraiso and Isla Mujeres! We are a small budget hotel, just out of town with a dive shop, marina, pools and a full service restaurant. We have found this to be very convenient and enjoyable especially for divers. Our staff loves to hear that their names made it into a...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Conveniently located on the bay, Marina Paraiso Hotel on beautiful Isla Mujeres is less than a mile from the passenger ferry downtown. The only resort on Isla with a marina, a 22 room hotel, a licensed dive shop, Paradise Divers & a full service restaurant, Barlito. All rooms include A/C, wifi, satellite television, mini fridge, safe, patio or balcony, ceiling fan and daily maid service. Enjoy the views of the turquoise water from the infinity pool, the Club Islenos pool, the palapa bar or the deck dining. Marina Paraiso Hotel is truly paradise. ... more   less 

Additional Information about Marina Paraiso

Address: Avenida Rueda Medina 491, Isla Mujeres 77440, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €55 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marina Paraiso 3*
Number of rooms: 22
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Marina Paraiso staff and other travellers.
10 questions
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Questions? Get answers from Marina Paraiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor pool level rooms have double sinks with bigger bathrooms and 2 full size beds.”
Gobetrekker, 10 May 2017 | Read review
“upstairs facing the pool #5”
pbjoncas, 21 Mar 2017 | Read review
“Ask for second floor unless stairs are a problem.”
glbkge, 12 Feb 2017 | Read review
“We are in room 22. Love the big patio!”
akchick, 5 Feb 2017 | Read review
“Some rooms had a water view or a view of the pool.”
lyngodin, 24 Nov 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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