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Na Balam Beach Hotel

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Na Balam Beach Hotel
Na Balam Beach Hotel
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826 Reviews from our TripAdvisor Community

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Showing 629: English reviews
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Reviewed 3 days ago NEWvia mobile

This Hotel, right on the most beautiful beach of the island is a real gem. Not only for its relaxing atmosphere and great staff but also for their Food and beverages operation and the beach club Oceanus. I had the pleasure of speaking and having lunch with the Boss, Gifri whom is a long time hotelier from Switzerland. Congratulations on...

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Thank Host_Salciccium
Birmingham, Alabama
Reviewed 1 week ago via mobile

First visit to the island and really enjoyed it. The Hotels is in the perfect location has a great pool as well. Good value and that you get free breakfast and free beach chairs with umbrella included. Only negative would be the rooms can be loud. Our toilet broke twice but they promptly fixed each time and great service at...

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Thank habbott9
Reviewed 1 week ago via mobile

We stayed at na balam for a week but originally had planned 10 days here. We had to cut our trip short because of the loud music played nearly every night from a neighbouring bar which is such a shame for na balam and its relaxed vibe. Na balam management were excellent and understanding and cancelled our final nights with...

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Thank Hannahspanner80
Gold Canyon, Arizona
Reviewed 1 week ago via mobile

This was our first trip to Isla Mujeres and we loved it. We especially loved this little boutique resort. We stayed in a room with pool overlooking the beach. We will definitely be staying here again!

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Thank Debbie A
Sao Paulo, SP
Reviewed 2 weeks ago via mobile

This hotel was absolutely gorgeous (from the architecture of the various buildings to the facilities and the room). Everything was perfect and beyond! The restaurant/bar where breakfast is served is right by the beach, with the most beautiful view from morning on. Beautiful sunsets also.... The beach and various 'furniture' to enjoy it are extremely comfortable.The food was delicious. The...

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Thank maddalenamfranco
Spokane, Washington
Reviewed 2 weeks ago via mobile

We stayed one night at this resort. We arrived early and the staff was very helpful, they checked us in but would not allow us into our room until 3pm. They did store our luggage and provided us with towels so that we could use the resort facilities. The resort has two buildings, one is on the beach the other...

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Thank Terry R
Belmont
Reviewed 2 weeks ago

Sadly, the once tranquil, beautiful beach experience of NaBalam has been severely impacted by the addition of a beach bar (next to Oceanus) and by the numerous party boats that hover very close to the swimming area. The bar plays music starting at 11:00 am and it competes with the music that some of the party boats from Cancun blast....

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1Thank Judyenewengland
CHILLIWACK
Reviewed 3 weeks ago

We stayed 2 weeks in room 32 which is an apartment a few steps from Reception desk which I got of VRBO. It is owned by Na Balam. We had the amenities of the hotel and the room was great for 2 adults and our 2 grandsons. 2 bedrooms, 2 bathrooms and kitchen. 2 tv's if you are into watching...

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1Thank 2fromthewack
Hotel Na Balam I, Gerente at Na Balam Beach Hotel, responded to this review

Dear 2fromthewack, We are pleased to know that during the time it was hosted in our hotel feel pampered and Thank you very much for mentioning Ana and Iris we are very happy to know that guests distinguished like you, have had a pleasant stay. It is wonderful to read that you plan to stay with us again (your home),...

Reviewed 4 weeks ago via mobile

The location is perfect and the sight from the restaurant was beautiful. The big issue was when attempted to shower my baby and all of a sudden feces emerged from the drainage and flooded the bathroom floor. I picked up my baby as fast as I could and wash him in the sink and got cleaned and disinfected my feet...

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Thank Busytraveke
Hotel Na Balam I, Gerente at Na Balam Beach Hotel, responded to this review

Dear Busytraveke, Thank you for your comments relating your experience in our hotel last year. We truly regret that your experience was marred by the matter you mention. we would like to say that we are working every day to improve our services and make our guests vacation an enjoyable experience. My team and I are very much looking forward...

London, United Kingdom
Reviewed 5 weeks ago

We stayed at Na Balam after a few nights on the mainland. It was a real slice of island life- laid back, peaceful and right on the beach. We had a pool side room in one half of the complex which was peaceful and quiet in the evenings. We didn't need to use the pool as the beach was so...

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Thank chriskdavy
Hotel Na Balam I, Gerente at Na Balam Beach Hotel, responded to this review

Dear chriskdavy, Thank you very much for your kind words about your vacation in our hotel. We are really glad to know that our facilities provided you the great vacation that you were looking for. It is your delightful experience that serves as motivation to continue providing our guests with excellence in service. With kind regards, Iris Espinoza

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Oceanvs
Oceanvs
Cuisines: Caribbean, Seafood, International, Argentinian, Mexican, Mediterranean, South American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 

Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €88 - €258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Na Balam Beach Hotel staff and other travellers.
19 questions
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Questions? Get answers from Na Balam Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front, although the view of the ocean is very limited due to construction”
Judyenewengland, 4 Apr 2017 | Read review
“The larger rooms with a balcony on the beach side are a better experience.”
Pinky Parker, 13 Mar 2017 | Read review
“We stayed in the older part of the hotel. A bit further from the beach but pool, hot tub & yoga room on this side.”
  • Our room with thatched roof.
  • Our room's private porch.
tedw_12, 27 Feb 2017 | Read review
“There are rooms that are beachfront, and rooms across the street poolside. We prefer poolside because it is more quiet and spacious.”
MomtheOrganizer, 21 Feb 2017 | Read review
“Definitely recommend a room on the ocean side of the resort.”
LeelalanuGal, 8 Feb 2017 | Read review
5 of 5