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Privilege Aluxes

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Privilege Aluxes
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2,712 Reviews from our TripAdvisor Community

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Showing 2,476: English reviews
Kingston, Ontario
Reviewed 30 April 2014

1st time to Isla. Was a great hotel for location and had a nice vibe to it. The balconies are just great and I wish more hotels had similar. We were only there a night, but all was well. Good breakfast, good pool scene, and the beach was pretty nice. Service as very good and the whole resort was kept...

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Helpful?
2Thank nosun-nofun
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service we are offering. We were delighted to see you found the hotel clean and the staff friendly. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. Looking forward to welcoming you back...

Wichita, Kansas
Reviewed 30 April 2014

We returned from this resort several weeks ago. Overall, the resort is pretty, peaceful and a nice experience. HOWEVER, we are used to Cancun resorts, where they bend over backwards to help you make your visit everything you expected. First, we booked our transportation through the hotel, which was the BEST. We had someone waiting for us at the airport...

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3Thank lan0473
Lee's Summit, Missouri
Reviewed 30 April 2014

We just returned from our third visit to Privilege Aluxes. There’s a big part of me that would like to write horrible things about the resort as well as the island. Not because there’s anything legitimate to gripe about, but because I’m afraid of the world discovering the island and turning it into Cancun. To be fair, we have noticed...

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Helpful?
2Thank MrHirp
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us again for your third visit. We are specially glad that the service provided by our staff made your stay memorable It is great to hear that our team made you feel right at home, which is always our goal for all our guests. We hope we will have the opportunity to welcome you...

Battle Creek, Michigan
Reviewed 29 April 2014 via mobile

We stayed at PA for the first time April 2014. We did the All-inclusive because we like to eat a lot and drink. It was a wonderful place! We loved so much about this vacation and have almost nothing to complain about. Got there on a Tuesday in the evening and had a Superior Suite on the city/school side. Not...

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3Thank AimeeNa
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review, we strive to provide value based vacations and reading your comments is our best motivation. We measure our success by the feedback you give us when you return ant it is very flattering to read that Privilege Aluxes exceeded your expectations and so did Isla Mujeres. We look forward to your return to PA to...

Juneau, Alaska
Reviewed 28 April 2014

First let me say that the staff at this hotel and their restaurants are top notch - friendly, funny and always ready to help in any way they can. The grounds are well kept and the security is very good with out being over bearing. The rooms are well accommodated. We were on the all inclusive package, so food &...

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1Thank AlaskaPotter
Quebec City, Canada
Reviewed 27 April 2014

My husband and I booked Privelege Aluxes by a recommendation of a friend who had visited before. He told us that the beach and service was amazing but AVOID the all inclusive! As this was our first resort trip we did not heed his warning and booked the Superior Suite/ All inclusive package. The room: We were greeted by Adrian...

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5Thank loveshines87
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback, it commits us to improve our service, customers like you help us to improve ourselves. We want to do everything to satisfy all guest's expectations and you can rest assured that we are already dealing with this situation. We would love to welcome you here again so you can see the improvements and...

London, United Kingdom
Reviewed 27 April 2014

It is very rare for us to return to a specific hotel but we were very glad to spend another week at Privilege following a Christmas stay a few years ago. We were pleased to find that little had changed or, if it had, that it was for the better. Food quality seems to have improved - the head chef...

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2Thank 001Celia
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are delighted to read that you decided to return to Privilege for your second time. Our guests are the greatest and most important part of our business and your comments are very much appreciated and they are our main motivation to keep improving. We are sorry that you morning call was not on time, this is not common mistake...

Sudbury, Canada
Reviewed 27 April 2014

All was good except for a plastic mattress cover which made us feel sticky , bad bed covers ( too heavy and warm), the AC couldn't be adjusted (it was freezing), and the shower changed themperature once in a while. (Our room was on the 3rd floor) The lunch at Cafe del Mar was terrible. We didn't get the all...

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Helpful?
1Thank Marie W
Privilege A, Social Media at Privilege Aluxes, responded to this review

We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us scale new heights in improving the quality of our services, from the rooms to the restaurants. We are glad to read that overall it was a good experience and you loved Isla Mujeres, we hope to...

New York City, New York
Reviewed 26 April 2014

Our second visit to Isla, which is a great little island where you are not segregated from the local community. We like that. It was our first visit to this resort which was just being built last time we were here. Our last visits to the area were to RIU resorts in Cancun and Playa del Carmen. That makes it...

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1Thank Frank282856
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We are very disappointed to learn that the food in the buffet did not meet your expectations, we would like to assure you that we are...

Reviewed 24 April 2014

My husband and I just returned from a great week at the Privilege Aluxes on Isla Mujeres.This was our 4th trip there and we were not disappointed one bit. When we arrived we were greeted warmly and taken to our room...At first...I was disappointed in our room as it had a city view of the cemetery and street. I almost...

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3Thank Jeannine1125
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are grateful for your preference and for sharing your good comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence, it is very flattering ti read that you loved your stay and received the best service. We will always be at your disposal and we look forward to seeing you soon for the 5th in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €197 - €533 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
354 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay at building #1- it's the one that is close to the party venue. The honeymoon suites are perfect!”
 of 5 bubbles , 9 Jan 2017 | Read review
“Fast elevators! Higher floors have views of ocean!”
 of 5 bubbles DaunaGermany, 2 Jan 2017 | Read review
“we had the "penthouse" and the private pool was so nice, came with two balconies which were huge.”
 of 5 bubbles X6779QGjulies, 2 Jan 2017 | Read review
“go for the higher floors may cost more but the views are better”
 of 5 bubbles M3662IDmarkp, 30 Dec 2016 | Read review
“Stay away from 302. This is the room they checked us into initially. It has all the privacy of a toll booth on the NJ Parkway.”
 of 5 bubbles sammer057, 30 Dec 2016 | Read review
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