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Privilege Aluxes

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2,683 Reviews from our TripAdvisor Community

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Showing 2,452: English reviews
Combined Locks
Reviewed 13 April 2014

We had a great stay at the privilege. Jaime greater us at the door and explained everything for us. It was our second time staying at privilege. It was more accommodating than 5 years ago. We were happy the first time and even happier the second. We asked for ocean view and could see a little bit of ocean and...

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Thank stephanie6568
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege Aluxes for your second visit to this beautiful island. We are delighted to have offered so many good moments at this beautiful destination as your satisfaction is our main objective. We really appreciate your comments regarding the improvements from your last visit as our daily work is in order to get better day by day....

Baytown, Texas
Reviewed 12 April 2014

Top notch service - the staff is so accommodating and friendly, excellent food and drinks; one of the most relaxing vacays ever! I would definitely go back and will refer friends and family who are seeking a laid back and beautiful vacation getaway.

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Thank Laurarey91
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your time and your review. We are specially glad to learn that the service provided by our staff made your stay memorable. It is great to hear that you had an amazing vacation , which is always our goal for all our guests. We really appreciate your recommendations to your friends and family and we hope we...

Glyndon, Minnesota
Reviewed 11 April 2014

We were at Privilege Aluxes March 19-26. From the moment we set foot on the property, we were relaxed and taken care of! The front desk check-in was smooth and Ophelia and 'Papacito' :) we're pleasant to deal with. We were promptly shown to our room (thanks AP!:) ) 615, a suite deluxe, which was amazing, with a view of...

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4Thank Jennifer B
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your preference and for your kind words. We are delighted to read that you felt relaxed and taken care of from the first moment. It is great that you found your suite to be amazing and our team made you felt at home. We really appreciate your words regarding the attention to detail as the...

Chandler, Arizona
Reviewed 10 April 2014

Checked in to a "Premium" room - was under the impression this was an upgrade - not in my opinion. 1st floor with terrace overlooking a cemetery. Very small room - very much like a cruise ship cabin, but a little bit larger. Upgraded the 2nd day to a platinum suite - 1 bedroom with living room and kitchenette -...

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3Thank Steven L
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We are glad to know that overall you had a good experience and you enjoyed the beautiful views from your terrace as well as the hotel...

Tupelo, Mississippi
Reviewed 9 April 2014

My husband & I just got home yesterday & we did not want to leave. This place is truly paradise we have been all over yet Priviledge at Isla Mujeres was out own personal island it felt-We took the golf carts & explored the entire island alone! I highly recommend the private dinner on the beach-It was Delicious & exactly...

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1Thank Tammy150
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Thank you for your comments regarding the private dinner on the beach, it helps us to motivate the team and to continue improving...

Circle Pines
Reviewed 8 April 2014

We had the priviledge to stay in the presidential suite during our stay. Our daughters met us in cancun and we traveled to the resort. We had a great week together. Hoping to return next year. We enjoyed the food, drinks and the service we received. We were met at the airport by our driver and were treated well the...

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Helpful?
Thank Nancy E
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to thank you for your comments. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, from the food to the drinks but specially the service received as after the work and effort made this is the best reward. We are delighted that you have had...

Sidney, Montana
Reviewed 7 April 2014

We had a fabulous time here during a wedding weekend. The staff was wonderful and helped us navigate and plan everything. the food was so-so but the price for all-inclusive was amazing so you can't beat that! It seemed to be both romantic and kid-friendly. Will definately go back!

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2Thank Holle_12
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to provide your feedback regarding Privilege. It is a pleasure to read that you had a fabulous time. We appreciate your comments and recommendations in order to improve the product that we are offering. We are glad to know that you will definitely come back and we are looking forward to a new opportunity...

Vancouver, Canada
Reviewed 5 April 2014

Went here for my 40th with my family. Some of the staff, such as Jorge Gomez, Eduardo, Enrique, Miguel, Ofilia, Gerardo, Raul and Ponce were really, really kind. They went out of their way to make our family, with a young child, feel as at home as possible. The service was above the call of duty. The hotel was well...

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3Thank Enjoying222
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege Aluxes for your visit to this beautiful island. We are delighted to have provide a great experience for your birthday and you have received the best service at this beautiful destination, your satisfaction is our main objective. It is great to read that you would definitely visit us again and we look forward to it!

Columbus, Indiana
Reviewed 3 April 2014

My family has been visiting Isla Mujeres for probably the last twenty years, the last four of those visits have been to Privilege Aluxes. When I informed my daughters that this year I might look for a house rental on the island...they said I would not. And they were right. Why mess up a good thing? There were seven of...

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8Thank John S
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege Aluxes again to enjoy another memorable vacation with your family. It is always a pleasure to receive positive feedback and we are delighted to read your comments as our customers opinion is such a great assistance for us in our continuing effort of improvement and motivation. Looking forward to welcoming you back to try our...

Thunder Bay, Canada
Reviewed 31 March 2014

Donna and Jerry, Thunder Bay, ON Where do we start? We stayed from March 8th to the 15th. Beautiful white sand beach, three very nice pools with lots of loungers, umbrellas and beds at both spots, excellent service in the restaurants, pools and beach,delicious food, friendly attentive staff, large modern well maintained very clean rooms, well maintained grounds, discreet but...

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Thank Donna F
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We are glad we were able to satisfy all your expectations regarding facilities, staff and services. It is great to read that you will definitely come back to the island and to Privilege Aluxes and we look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €189 - €600 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
344 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites are large and definitely recommend the platinum suite it was awesome”
 of 5 bubbles ruresti2016, 1 Dec 2016 | Read review
“Ask for a higher floor when booking to get a great view, also read about the room types, Standard, Superior, Suite Deluxe, Etc,”
 of 5 bubbles 172randallf, 1 Dec 2016 | Read review
“any of the top floor rooms have plunge pools”
 of 5 bubbles davidhG6329JB, 30 Nov 2016 | Read review
“Higher up,the better the view”
 of 5 bubbles Dave443, 29 Nov 2016 | Read review
“Upgrade to a honeymoon suite. The size of the room was amazing and it was also quiet.”
 of 5 bubbles _idacsr, 21 Nov 2016 | Read review
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