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Privilege Aluxes

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2,755 Reviews from our TripAdvisor Community

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Showing 2,514: English reviews
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Tustin, California
Reviewed yesterday NEW

My husband came here for 3 days for our honeymoon. We were coming from a HIGH after spending 9 days in Cancun for our wedding. The resort is nice, but a bit quite and not much to do. The waiters at all the restaurants are amazing! The front desk is not a nice and polite as I have seen at...

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Helpful?
Thank elarios2001
Foxboro, Massachusetts
Reviewed 3 days ago NEW

We just returned from a week’s stay at this resort and really enjoyed it! We have traveled to the area many times and usually stay at upscale all-inclusive resorts in Playa del Carmen, Puerto Morelos or Tulum. We had been to Isla before but only for day trips and wondered if a week would be to long (it was not)....

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2Thank Foxboro2
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments that will help us to keep improving our work, and look...

St. Paul, MN
Reviewed 5 days ago NEW

This hotel is in a great location on the north end of the island. The beach and pool areas of the hotel are first-rate. Nice lounge chairs and palapas. Service at the hotel was always excellent. We did not opt for the all-inclusive and we happy with that choice. We did have the breakfast buffet included in our room rate....

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3Thank mishaSt.Paul
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our...

Brooklyn, New York
Reviewed 6 days ago NEW

After taking a shuttle and ferry, we arrived on the beautiful Isla Mujeres. We were greeted with a nice drink and were able to check in early. Our room was beautiful, nice a big, the honeymoon suite. We wanted a higher floor, for a better view and we were told the manager was off and we would be put on...

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Helpful?
3Thank Debbie H
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, because this is our aim, give you an unforgettable experience, being satisfied and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to...

Parksville, Canada
Reviewed 1 week ago

Room was huge, very nice and always perfectly clean. We were on the 3rd floor but I just used the stairs everyday as an opportunity to improve my fitness. These is an elevator as well. It was quiet. We loved the food, especially the shrimp tacos at the beach bar. The buffet was always delicious as well.All the staff was...

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Helpful?
Thank L K
Privilege A, Social Media at Privilege Aluxes, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay. At Privilege we offer guests the option to do all inclusive or book a room with breakfast instead, we only ask our All inclusive guests to sign...

Bentonville, Arkansas
Reviewed 1 week ago via mobile

This was our second trip to this resort 7 years apart. We had such wonderful memories of our group trip we wanted to return and spend a little more time with another couple. This resort is still in really good shape and the rooms are beautiful...here comes the but. I generally avoid complaining about service because it can vary so...

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Helpful?
2Thank Jennifer D
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all thank you for your extensive review. On behalf of our management we are very sorry to hear about your inconveniences. We only wish you had reported it while your stay. Regarding the room assignment we wish we had known that you were travelling with your friends and we could have make arrangements to give you the similar...

Toledo
Reviewed 1 week ago

Pool view on the 3rd floor- great room, attentive and helpful staff. Asian Fusion restaurant, Satay, was top notch in every way. Beautiful sandy beach. Close to North Beach and other restaurants and bars within walking distance. Renting a golf cart for the day is a must if you like hitting all the beach bars on the island. Will be...

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Thank twinespine
Privilege A, Social Media at Privilege Aluxes, responded to this review

We truly appreciate your review, it is our best reward from you. We are very pleased to know that you had a nice stay with us and your words will improve our staff motivation to work better day by day. We look forward to welcoming you again, we will always try to cater for all your needs.

Little Silver, New Jersey
Reviewed 1 week ago via mobile

My husband and I spent 5 nights at Privilege Aluxes on the all inclusive package. The whole staff was attentive, friendly and ready to go above and beyond. It also helped they spoke better English than we speak Spanish! We are ready to go back tomorrow!

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2Thank Patteram
Privilege A, Social Media at Privilege Aluxes, responded to this review

We truly appreciate your review, it is our best reward from you. We are very pleased to know that you had a nice stay with us and your words will improve our staff motivation to work better day by day. We would like to express our sincere thanks on behalf of the employees. We look forward to welcoming you again,...

Reviewed 1 week ago

We loved our time on Isla Mujeres and our stay at Privilege Aluxes. The room was amazing! The place is really nice and everyone was so friendly and helpful in having a great experience. We had the all inclusive and enjoyed the drinks and food. The hotel extends onto the West side of North Beach and has a nice service...

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Helpful?
Thank Joseph M
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our...

Coon Rapids, Minnesota
Reviewed 1 week ago

We stayed 7 nights all inclusive in a pool view suite. The staff was wonderful and friendly. Ricardo at the pool had beers waiting for us iin iced buckets when he saw us coming, even on our "rest days". All the staff was very friendly! We tipped regularly (not because we had to - because they deserved it!) Location of...

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2Thank MinnesotaFrozen2014
Privilege A, SocialMedia at Privilege Aluxes, responded to this review

Thank you for your comments from the location to the facilities, the food and the rooms. Privilege constantly strives to improve the level of service and quality that we provide to each of our clients. Next time you visit us you will enjoy the new refurniture of out rooms and suites that we are working on right now! Looking forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Breakfast included
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €176 - €497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Jetsetter so you can book your Privilege Aluxes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
373 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If your room view is important this is the place to up upgrade. The balconies are great!”
 of 5 bubbles Foxboro2, 22 Feb 2017 | Read review
“Higher floors. Facing pool”
 of 5 bubbles M8856HBdebbieh, 19 Feb 2017 | Read review
“All the rooms were nice and we didn't find it noisy”
 of 5 bubbles LK748, 18 Feb 2017 | Read review
“Higher floors for a better view of the water”
 of 5 bubbles twinespine, 16 Feb 2017 | Read review
“Higher floor, upgrade to suite.”
 of 5 bubbles O7476KVmikeh, 8 Feb 2017 | Read review
5 of 5