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Privilege Aluxes

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2,683 Reviews from our TripAdvisor Community

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Showing 2,452: English reviews
Columbia, South Carolina
Reviewed 5 days ago NEW

When we arrived, we were greeted with complimentary champagne and the front desk staff was nice. We were not offered a concierge, though. This didn't matter, though, as we did a lot of research about the island beforehand. The beach club was beautiful and had pretty good service. Overlooking the white, sandy beach and clear water, it's a great place...

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Helpful?
4Thank williamrbaker90
Privilege A, Social Media at Privilege Aluxes, responded to this review

On behalf of our management and staff, we are very sorry to hear that your stay was not the best. We would like to thank you for your extensive review. At Privilege we offer guests the option to do all inclusive or book a room with breakfast instead, we only ask our All inclusive guests to sign for their consumptions...

Minneapolis, Minnesota
Reviewed 1 week ago NEW

A friend and I visited Isla Mujeres over Thanksgiving and couldn't have been happier with our decision to stay at Privilege Aluxes. Some of the highlights: Impeccably clean and well-kept property, from the modern lobby to the rooms to the lovely pool area to the beach Impressive breakfast buffet included with your room rates Friendly service around the property -...

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3Thank lb6363
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review, it was a pleasure to read. We were delighted to learn you found the hotel to be impeccably clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We would also agree we are in a fantastic location to enjoy the best beach and local...

Georgetown, Texas
Reviewed 1 week ago NEW

I guess you could say we are 'hooked' on Privilege Aluxes, we have enjoyed vacations at this hotel every time we come to Isla Mujeres. This time we booked a 'Grand Platinum' Suite and we were not disappointed! The views from the top floor of our 2 floor suite was beautiful, the pool was cool and refreshing after a day...

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Helpful?
1Thank Joyce S
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are specially glad that the service provided by our staff made your stay wonderful once again. At Privilege Aluxes Hotel, we know that loyal customers are largely responsible for our great success and we are grateful to all. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve. See...

Scranton, PA
Reviewed 1 week ago via mobile

Our second time here and yes it was all we remembered and more. PA is an amazing place to just relax and have a fabulous time. Transportation we arranged through PA was smoothest ever. From the airport to the door. Perfect. So great to not stress over getting there and back. Our room was beautiful. 143. Perfect view. Excellent room...

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1Thank Beachlovers58
Privilege A, Social Media at Privilege Aluxes, responded to this review

We truly appreciate your review, it is our best reward from you. We are very pleased to know that you had a nice stay with us and your words will improve our staff motivation to work better day by day. We would like to express our sincere thanks on behalf of the employees. We look forward to welcoming you once...

Dallas, Texas
Reviewed 1 week ago

My platinum suite was amazing!!! My room was kept clean and in orderly fashion. this is my 2nd time at privilege aluxes. they definitely know how to make you feel right at home. very clean. definitely an amazing experience

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1Thank ruresti2016
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are specially glad that the service provided by our staff made your stay memorable It is great to hear that our team made you feel right at home, which is always our goal for all our guests We hope we will have the opportunity to welcome you back soon!

Wilmington, North Carolina
Reviewed 1 week ago

My wife and I went back to Privilege Aluxes over Thanksgiving week with 2 other couples. The resort had improved even from last year in Oct. The staff is excellent. Jesus, Kathia all the servers and room stewards acted like they were really there to help you. Even when I had questions before the trip Maria D. was so helpful...

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2Thank 172randallf
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review, it was a pleasure to read. We were delighted to learn you found the hotel to be extra clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service...

Reviewed 1 week ago via mobile

I would recommend this hotel and will visit again. The best beach on the island. Car rental easu tp find. Interesting things and places to visit around the island. All rooms ate equipped with a full bar. Including beer and sodas. And also alcohol beverages.

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1Thank CLDunnPeguero
Privilege A, Social Media at Privilege Aluxes, responded to this review

We very much appreciate your comments regarding your stay at Privilege Aluxes. It is a pleasure to receive your comment about this positive experience with us. Looking forward to welcoming you again in the near future.

Grand Junction, Colorado
Reviewed 1 week ago

we were here october 1 thruogh the 8. we stayed in room 251. it was a gorgeous room It was on the very top floor and had a plunge pool. check in and check out was very easy. the food in the two restaurant was incredible. But are favorite place was at the beach. They served great food and the...

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Helpful?
Thank David H
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We hope to see you soon, where we will always be at your service to offer another memorable vacation.

Egg Harbor, NJ
Reviewed 1 week ago

This was our second trip to Isla de Mujerers, a small but exquisite jewel just off the Cancun coast. We stayed at the Privilege Aluxes and found it to be the same wonderful hotel that had provided so many beautiful memories from the year before. The food is good, the setting close to Playa del Norte is unforgettable and a...

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Helpful?
2Thank Richard B
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are glad to know that you enjoyed our hotel and its facilities. Thank you for the compliment about our staff. Providing a high level of hospitality is one of our key elements and it will be a pleasure to share your opinions with them. We would be happy to welcome you again at Privilege Aluxes

Mattituck, New York
Reviewed 1 week ago

Hola!Can't say enough about our recent stay at PA.Wife and I were there from Oct 27 thru Nov 4 and had a great stay. We've been visiting PA for many years and can honestly say we enjoy it more each time. The staff is incredible, the food and drinks improve and are more varied consistently with each stay. We arrived...

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2Thank Dave443
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your wonderful and kind words. It is a pleasure for us to know that our team made you feel very taken care of and comfortable and we are delighted to hear that you choose us year after yeat to celebrate your anniversary! The whole team sends their warm regards to you and we are looking forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Privilege Aluxes
Privilege Aluxes
Cuisines: Mexican, Seafood, Caribbean, International
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: €189 - €600 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Privilege Aluxes staff and other travellers.
344 questions
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Questions? Get answers from Privilege Aluxes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites are large and definitely recommend the platinum suite it was awesome”
 of 5 bubbles ruresti2016, 1 Dec 2016 | Read review
“Ask for a higher floor when booking to get a great view, also read about the room types, Standard, Superior, Suite Deluxe, Etc,”
 of 5 bubbles 172randallf, 1 Dec 2016 | Read review
“any of the top floor rooms have plunge pools”
 of 5 bubbles davidhG6329JB, 30 Nov 2016 | Read review
“Higher up,the better the view”
 of 5 bubbles Dave443, 29 Nov 2016 | Read review
“Upgrade to a honeymoon suite. The size of the room was amazing and it was also quiet.”
 of 5 bubbles _idacsr, 21 Nov 2016 | Read review
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