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Secrets Aura Cozumel

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#15 of 51 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
Secrets Aura Cozumel
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3,204 Reviews from our TripAdvisor Community

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Showing 2,950: English reviews
Stoney Creek, Ontario
Reviewed 12 December 2016

We had an awesome vacation at Secrets Cozumel the first week of December! Many thanks to Nelly for upgrading our rooms! The staff at Secrets are the friendliest we have encountered. Rosy Posey was always fun and Carlos at the swim up bar made the best drinks! Marianna looked out for everyone's needs, even had fresh bananas delivered to the...

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4Thank jules50
Reviewed 12 December 2016

This was my first time at a Secrets and I was not disappointed. Even though this was a couples resort, I was there with two other couples and it was a blast. The entertainment staff was awesome......ROSIE, BRANDON & MILI made our trip. From bartending classes, pool volleyball, and archery classes, they were all top notch and so friendly.

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1Thank Heather Y
Baltimore, Maryland
Reviewed 12 December 2016

I have been thinking about this review my whole trip. A group of 16 friends traveled to this property December 3-10 and it was AWESOME! Last year we were in Punta Cana so were trying to decided on our destination for this year and we read reviews about the snorkeling so decided to give Secrets a shot. I read so...

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2Thank tochance
Woodbury, Minnesota
Reviewed 11 December 2016

***Late review from our stay in June First off, this was our 3rd Secrets visit and 1st time to Cozumel. Definitely plan on returning in the future! Aura is a dream. It sits right on the beach, so it seems as though you are never more than a few steps from the ocean. Originally, we booked Sunscapes, next door, but...

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2Thank Jondayla6
Reviewed 11 December 2016

M\y husband and I spent a week at Secrets Aura in Cozumel from Dec. 3-10, 2016. This is a couples only resort in a beautiful setting. We chose to upgrade to an ocean view junior suite, which overlooked the ocean (Rm.1027) The room itself was very spacious, consisting of a bedroom and sitting area, but the highlight was definitely the...

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Thank Kim F
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Kim F. Thank you for choosing the hospitality of Secrets Aura Cozumel, and for taking the time to write a review about your recent experience. We are glad to read that you have enjoyed our staff’s attentive service, inclusions and our resort facilities. We would certainly be glad to have you back for another round of a wonderful stay....

McKinney, Texas
Reviewed 11 December 2016

We stayed here for 6 days. Only left the resort one time to go into town shopping. Everyone was so friendly, smiling all the time, saying hi every time you passed by them. The bell boy Gilberto Tzuc was awesome, he helped us with everything we needed. He also remembered our names, which is quite impressive in such a large...

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1Thank deborahschwartz78
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear deborahschwartz78 We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Aura Cozumel. We are overjoyed to read that you’ve enjoyed your stay, specially staff, food and drinks. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer...

Hamilton, Canada
Reviewed 10 December 2016

Rosey posey puddin and pie was great fun but a bad bocey player,..lived up to our team name 'never wins'...we will forgive her tho...Mariannia but awesome thank you and Carlos was an awesome drink maker. Made our trip most memorable...thanks so much! Snorkelling was awesome and so were the meals!

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1Thank scampyg
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear scampyg, We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back...

Antigo wiisconsin
Reviewed 10 December 2016

Have been a guest at Aura since the property opened - have stay at the resort 7 times! Recently spent Thanksgiving week there and was very disappointed at the level of service and the quality of the food! The only decent meal we had was one evening at the Bordeaux! Room service is slow and cold.The rooms are ran down...

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2Thank Ron P
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Ron P. Thank you for sharing your feedback through this mean. We have taken your comments very seriously and you can be assured that the necessary re-training measures with our kitchen staff to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your...

Reviewed 9 December 2016 via mobile

This resort is beautiful, the people are what make it so. Transfer from a/p was just 20 minutes and roads were in great shape. Checkin was a breeze. We stayed in preferred room 1442 with absolutely no complaints what so ever. Beds were extremely comfortable. Food was great. Mario at the Market Café made us laugh at his sense of...

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4Thank jenmariedowne
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear jenmariedowne Thank you for sharing your comments on TripAdvisor. All of the comments and suggestions are addressed to the hotel staff in order to let them know how much our guests enjoyed and to improve our service. We very much appreciate your comments about the food, beds, staff and service. Thank you for recognising our staff's job, it is...

Brantford, Canada
Reviewed 9 December 2016

Arrived November 23. Ungraded to an Oceanfront room with a few roaches, but hey it's Mexico. This was an attempt to upgrade a room to a 4 1/2 star resort but a bit of a fail. Needs to be gutted and redone. Resort grounds themselfs are clean an would qualify as a 4 1/2 star. Pools always clean. No garbage...

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5Thank theetrader
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear theetrader Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €241 - €666 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Spa Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
419 questions
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room 1212 which was a swim out with ocean view”
  • Room 1212
  • Room 1212 with loungers
  • View from room 1212
 of 5 bubbles I live the Caribbean, 21 Feb 2017 | Read review
“I think all of the rooms have something unique, pool view, ocean view, swim ups, some have hammocks.”
 of 5 bubbles 695aimeem, 21 Feb 2017 | Read review
“Rooms in the Preferred section are amazing suites!”
 of 5 bubbles rcsmischny, 21 Feb 2017 | Read review
“Room with an Ocean view was awesome.”
 of 5 bubbles KathyP3925, 21 Feb 2017 | Read review
“You can find the answer in the revew! The maid service was excellent! ”
 of 5 bubbles keithalland, 20 Feb 2017 | Read review
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