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Secrets Aura Cozumel

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#15 of 51 Hotels in Cozumel
Certificate of Excellence
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3,095 Reviews from our TripAdvisor Community

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Showing 2,847: English reviews
Maryland Heights, Missouri
Reviewed 6 November 2016

Me and my wife went to Secrets Cozumel for our honeymoon and we could not have been happier. The customer service was unbelievable. Anything we have a problem with they fixed and anything we wanted they provided. Their entertainment team was awesome getting everyone involved in their activities and interacting with the guests. Aaron, Francesco, and Antonio were so much...

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Helpful?
Thank jkoziatek3
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear jkoziatek3, Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. I remain at your service. Eduardo Betancourt

Irving, Texas
Reviewed 6 November 2016

We’ve stayed at many Secrets resorts and wouldn’t think about staying anywhere else. All seem to have their pluses and minuses but this is the strength of the brand - each resorts' differences. The good news is that most of the opportunities at Aura can be corrected. We’ve never experienced this in any of the other resorts, but be careful...

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Helpful?
Thank TH3294
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear TH3294 Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We have taken note in our opportunity areas kindly mentioned on your overview. Please be certain that all your feedback have reached our Management and...

Coyoacan
Reviewed 5 November 2016

The service is extremely good, lots of amenities and different activities everyday. Has a coral reef literally 5 feet off the hotel. The rooms are big and comfortable, many restaurants with a lot of different options. I will definitely come back here.

Review collected in partnership with this hotel
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Helpful?
3Thank 221antonioe
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear 221antonioe, Thank you very much for visiting us, is going to be a pleasure to assist you during your future vacation. Do not hesitate to contact me, we are sure that we can offer you a wonderful vacation again. I remain at your service. Eduardo Betancourt

kentucky
Reviewed 5 November 2016 via mobile

Been here three days with business clients and not exactly what I expected. All have complained of no hot water or it starts and then just quits. Air conditioner in the rooms not working for some and had to change rooms. Took three hours to get an iron and ironing board. You ask staff for help and they say they...

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Helpful?
Thank cca44
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear cca44 Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look...

Reviewed 5 November 2016

We had a very relaxing stay at this hotel. However, we experienced a few problems that prevents the hotel from getting a higher rating than three. - We seldom had hot water in the room; it was not available until about 8 in the morning. -There were no minibar snacks when we arrived and they were only stocked one time...

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1Thank John P
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear John P, We really appreciate your confidence for visiting our humble paradise, we really appreciate your comments. I´ll share every single detail with our team, never is our intention to disappoint you in anyway, we´ll work to be more consistent and improve things better in our service and facilities. Hopefully you consider to visit us once again in order...

Reviewed 3 November 2016 via mobile

Be prepared to stand in line forever. Then be checked in by a rude employee who doesn't speak to you. DON'T BOTHER JOINING the UNLIMITED VACATION CLUB! They tell you that you'll get a better room if you pay $$$$. But when our group of 4 asked why we we're not in the PREFERRED CLUB as promised in the sales...

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Helpful?
Thank Brian H
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. Brian H, Thank you for taking the time to write your review on TripAdvisor. We are concerns about your comments regarding the Unlimited Vacation Club, we are forwarding this to the Unlimited vacation manager to take the necessary actions about this, as you could se we have some representatives in the property who are helping you with this...

East Hampton, Connecticut
Reviewed 3 November 2016

Had a great stay at Secrets, there were 6 couples and had a great experience. Isabelle was our beach waitress and she was amazing, we can't wait to go back and hopefully she is there. The food was good and the staff was very accommodating .

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2Thank Billie P
Reviewed 2 November 2016

Overall the experience was fabulous. I have traveled all over the Caribbean and Mexico. I have had the privilege of staying in many different hotels and resorts. I have to start by saying that Cozumel is the most amazing place in Mexico. The people are super nice and mostly speak English. The weather is perfect and the water is warm...

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3Thank Georgiana R
Pennsboro, West Virginia, United States
Reviewed 1 November 2016

Once again my trip to this resort was wonderful. Every year during the month of October a group of eight ladies travel to this resort for a week of relaxation, beautiful beach, nice pool and great service. This was our ninth trip and we were not disappointed. Every year this resort has made great progress in upgrading and new room...

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6Thank Diane H
Boston, Massachusetts
Reviewed 1 November 2016

Our daughter picked this resort for her wedding, so this isn't one we would have considered, having no experience with all-inclusive resorts. We were pleasantly surprised at how nice this place is. We stayed in a Jr. Pool-view room. It was large, immaculate, and faced the pool farther from the ocean. It isn't a huge resort, so being a little...

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2Thank cammie081

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €263 - €905 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Spa Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
402 questions
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in preferred!”
 of 5 bubbles 380robp, 21 Jan 2017 | Read review
“reserve room on the pool front-swim up room”
 of 5 bubbles maureenspencer, 20 Jan 2017 | Read review
“Preferred rooms were really nice”
 of 5 bubbles pruvolo, 19 Jan 2017 | Read review
“Ocean front is always going to be my suggestion. But all rooms are close to everything.”
 of 5 bubbles reniap2014, 19 Jan 2017 | Read review
“I would ask for black key room because they have special bar and pool”
 of 5 bubbles 193lesliem, 17 Jan 2017 | Read review
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