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Secrets Aura Cozumel

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#16 of 50 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
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2,973 Reviews from our TripAdvisor Community

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Showing 2,742: English reviews
Wilmington, North Carolina
Reviewed 6 September 2016

I spent my honeymoon at the Secrets Aura Cozumel in June 2016. The experience was superb. There place is nicely designed and well located (very secluded, away from the village). It has a magnificent view and is extremely clean. All staff is very competent and I always found someone who could help me, answer my questions or help me book...

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1Thank Claudia J
Houston, Texas
Reviewed 6 September 2016

We stayed at Secrets Aura from Aug. 19- Aug. 26. Upon arrival (around 1:00 PM), we were greeted warmly with a chilled glass of champagne. We waited about five minutes to check in and we were then taken to our room. We were kind of disappointed that they didn't do more to acknowledge our anniversary. We had emailed them in...

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2Thank Janet P
Saint Louis, Missouri
Reviewed 6 September 2016

We love the Secrets chain, but this resort was a disappointment. We did preferred, which is the way to go if you stay here. They said check in and check out was private and thus quicker, lie. It took forever for both bc there was only ever 1 worker and always at least 2 couples waiting for assistance. We arrived...

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5Thank 959Ann
Tennessee
Reviewed 5 September 2016

My wife and I spent 7 days at this resort and thought we can't go wrong with a Secrets based on our previous good experiences with the Secrets and Breathless hotels we visited from AM Resorts, but this one doesn't meet these standards. Cozumel is beautiful and we rented a Jeep and drove around the island twice on one day...

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4Thank DrMedWurst
Friendsville, Tennessee
Reviewed 5 September 2016 via mobile

Beautiful, restful vacation in Cozumel. This all- inclusive beach front property is most definitely high on my list of memorable, carefree vacation memories. It was somewhat like being on a cruise without leaving land. The junior suite was beyond comfortable. Attention to detail was apparent everywhere .No need to even leave the property at all since everything one needs is...

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1Thank vivianhatcher
Portland, Oregon
Reviewed 5 September 2016

My wife and I celebrated our honeymoon here from 8/24-8/31. We paid for several different upgrades and had our own private pool overlooking the ocean. It was beautiful. The people were very nice, specifically Marianna, Christian, and Margarito. They went out of their way to make sure we were enjoying ourselves and they really enjoyed their jobs! Now for the...

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4Thank Nathan C
Durant, Oklahoma
Reviewed 4 September 2016

We had originally booked at the the sister hotel Sunscape San Sabor, but we received an upgrade to this resort which I must say was just unbelievable. Our rooms were in the preferred section which was incredible. We had an oceanfront room that literally opened directly out to the ocean and beach. The drinks were wonderful, the pools were great...

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1Thank Mandy T
Houston, Texas
Reviewed 3 September 2016

won't let you check in before 3pm even though I told them I was hit by luggage that flew out of the overhead bin on plane and in pain. Waited 2 hours for a room. No railing to go down stairs to get to pool swim up bar. My husband slipped and fell on his back and has huge bruise....

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3Thank justdoitpam
Ulises G, General Manager at Secrets Aura Cozumel, responded to this review

Dear Ms. Stripling, I am truly sorry we have not met your expectations. Please know that as service oriented company we take your comments very seriuolsy and we have had a meeting this morning to review your comments. Our team has been traying to contact you to dicuss further without success. I really would like to talk to you and...

Reviewed 3 September 2016 via mobile

Our dive club stayed at Secrets Aura and we loved it. Great room, restaurant choices, and dive boat pickup (Dive House) at the hotel dock was sooooo convenient. Best part was the people...especially folks like Wendy (Market) and Marcos (Windows). All services were top notch...highly recommended!

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1Thank Debbie-Ray M
London, Ontario
Reviewed 2 September 2016

We booked here looking for relaxing getaway and we got that and more! Our room wasn't ready upon arrival (we were early) so we were invited to tour the grounds and have lunch. We finished lunch and were going to do some more looking around when the concierge informed us that our room was ready. Much to our very pleasant...

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1Thank John K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €223 - €715 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
361 questions
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a swim-up pool room - ask for one that gets sun on the patio (some were shrouded by palm trees)”
 of 5 bubbles LimeCordialCMP, 5 Dec 2016 | Read review
“The rooms with the water view were nice. however, make sure you get a room with at least some hot water!!!”
 of 5 bubbles realtorlynne429, 1 Dec 2016 | Read review
“Ocean view rooms are pretty cool but even the pool view rooms are extremely nice.”
 of 5 bubbles TimothyD803, 28 Nov 2016 | Read review
“preffered or swim ups! Ocean front”
 of 5 bubbles J5478USemilyp, 26 Nov 2016 | Read review
“Room 536 in the preferred area. Great view of ocean and pool”
  • View from room #536
 of 5 bubbles deezoomo, 26 Nov 2016 | Read review
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