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Secrets Aura Cozumel

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Traveller (4672)
Room & Suite (1104)
Pool & Beach (1061)
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Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(498 reviews)
“preferred club”(241 reviews)
“preferred pool”(192 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Reviews (4,128)
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3,728 results
Traveller rating
1,558
1,116
592
298
164
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1,558
1,116
592
298
164
Show reviews that mention
All reviewssky barpreferred clubpreferred poolswim up roompreferred arearoom servicemarket cafebarefoot grillpreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishportions are small
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171 - 175 of 3,728 reviews
Reviewed 16 February 2018

We stayed at Secrets Cozumel from Jan 27 to Feb 3rd. We stayed here 5 years ago and we were not pleased then but they said they were just changing to meet the Secrets standards. So we thought we would try staying there again but...More

4  Thank happytobemarried
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 23 February 2018

Dear happytobemarried, Thank you for sharing your opinion about your stay with us. As you could experience in the resort we are open to our guests and we work in all situations reported, as in any resort we have unexpected issues and issues due to...More

Reviewed 15 February 2018

Very happy we had a FREE trip to this place, because if we had paid for it, we would be rather angry!! I think Secrets now has 57 places, which is to big to manage to make them all what they should be!! A lot...More

1  Thank Robin P
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 23 February 2018

Hello Mr. Robin P, It is a pleasure to read through such a detailed overview of your visit to Secrets Aura Cozumel. We want to take you for listing our opportunity areas you found during your stay, as you could experience in the resort we...More

Reviewed 14 February 2018

We spent a fair amount of time in and by the Oceana and Windows restaurant area. The staff was wonderful. A shout out to Alfonso, Rosa, Luis, Karina, Orlando, Marco, Aurelly(sp) Fabian, Eugenia and Vividiuna!!! They were all friendly and very accommodating and so willing...More

2  Thank nstoffy
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 23 February 2018

Dear nstoffy, Thank you for choosing Secrets Aura as your host and taking the time to share your experience with us. We appreciate your comments about our team, as a regular practice, we are sharing this comment in our staff informative board to let them...More

Reviewed 13 February 2018 via mobile

We love it here, we come back every year. We particularly appreciate the efforts of Carlos at the front desk, Luis of Bordeaux and Francisco of the Sky bar for making our stay amazing. We will be back next yearMore

1  Thank Danbdiving
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 23 February 2018

Dear Danbdiving, We appreciate the time that you have invested in writing an overview of your stay with us. First of all, We want to thank you for the recognition of our staff work especially Carlos, Luis and Francisco. We are happy to read that...More

Reviewed 13 February 2018 via mobile

We keep coming back because we love it so much !!!! The staff is what makes secrets an amazing place. Carlos Perez was so helpful and all the front desk staff is amazing !!!!! Our favorite restaurant is Bordeaux, there is now outside seating and...More

4  Thank DANANDAMANDAB
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 23 February 2018

Dear DANANDAMANDAB, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. It is...More

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About
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$213 - US$398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$213 - US$398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4672)
Room & Suite (1104)
Pool & Beach (1061)
Dining (480)
Amenities (98)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Questions & Answers
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cahpaparazzi
25 May 2018|
Answer
Response from DIVESD | Reviewed this property |
It would be highly unusual for that to happen. Usually it rains for a short time & then the sun is out. Often it rains during the night. Weather predictions usually say rain every day & often we have none. Enjoy your stay at... More
0
Votes
Cicely R
19 May 2018|
Answer
Response from Lance D | Reviewed this property |
They had both cnn and Fox News.
1
Vote
P31202
9 May 2018|
AnswerShow all 2 answers
Response from RobtandSusan | Reviewed this property |
They have a few but people with the swim up rooms tend to hoard them on their patios. I would suggest bringing one or buying one at the resort stores.
0
Votes
Room Tips
"If the Preferred Club option fits your budget it is worth it. Love the extra perks."
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"block 42 needs to be refreshed."
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"The ocean view room was wonderful"
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"Rooms in 41-45 section are a 10 minute walk from the beach and tended to be quieter"
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