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Secrets Aura Cozumel

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#15 of 51 Hotels in Cozumel
Certificate of Excellence
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3,085 Reviews from our TripAdvisor Community

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Showing 2,839: English reviews
Ellis, Kansas
Reviewed 23 November 2016

My husband and I just stayed here for anniversary/ late honeymoon. We could not have asked for a better trip. We thought about doing one of the rooms with your personal swim up pool, but were nervous about it smelling like chlorine, so we opted out. Our room was on the third floor and the view was a pool and...

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1Thank kellimiller1024
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear kellimiller1024, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed your stay. As a hotel...

Plainfield
Reviewed 23 November 2016

As always, when you book 4 star or higher resort, you expect the best. The resort was good, staff was good, food was good. Nothing blew us away. We had a swim up junior suite with an ocean view. The only way to see the ocean was standing on our back patio, we wasn't able to sit and see it....

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Helpful?
Thank 797zacharys
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear 797zacharys, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. We are happy to see that there are elements of the resort that you enjoyed such as the staff, the food and reservice however, we are very concerned to know that your experience did not live up to our usual...

Atlanta
Reviewed 22 November 2016 via mobile

My wife and I have now been to each and every Secrets resort. I have to say that this resort was the worse of the bunch. We booked a standard pool view room which was extremely disappointing. The rooms in this section have not been renovated and compare to an old Holiday Inn hotel. Upon addressing our concern we were...

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2Thank LoveTraveler00
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear LoveTraveler00, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us We guarantee that this is definitely not a true depiction of our standards of operation and certainly not the typical experience of our guests. we apologize for any dissatisfaction and we will certainly share your comments with all the respective...

Atlanta, Georgia
Reviewed 22 November 2016 via mobile

Well I will start by saying I was disappointed overall with my experience at the resort. The food was very mediocre combined with staff who appeared to be disgruntled. Not sure if they were unhappy with the recent presidential elections in the U.S. or not. Staff appeared unhappy and often we would have to ask 2 or 3 times for...

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Helpful?
1Thank Anthony C
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Anthony C Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. we are very concerned to know that your experience did not live up to our usual level of service offered at Sunscape Sabor Cozumel. We are going to be sharing your comments with our manager to take action in...

Bloomington, Illinois
Reviewed 22 November 2016

started out ruff, cold water for couple days due to something being messed up with construction taking place, 3 out of of us ended up sick the first day. maybe just the difference in diet, or the seafood. after the hot water was fixed, things were looking up, no other issues with illness, and weather was great, staff was very...

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1Thank Mary W
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Mary W Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you...

Thousand Oaks, California
Reviewed 22 November 2016

This was our third trip to Secrets Aura Cozumel in the last 18 months and we had an absolutely amazing time! Check-in was quick and easy, the staff brought us champagne welcoming us home again. We stayed in the preferred section in an ocean front room and it was well worth paying the extra cost, the view is breath-taking. Sitting...

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2Thank linds347
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear linds347 Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Canton
Reviewed 22 November 2016

Not a 4.5 star resort by any means. Sorry if I am being harsh, but this is just my opinion and the others that were in our group. This is a much older crowd at this resort. Sidewalks roll up at 5 and pretty much the fun is over. The food is way below average for this type of resort....

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1Thank I6414WFshawnc
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear I6414WFshawnc, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We have forwarded your comments...

Reviewed 21 November 2016 via mobile

Had a blast the staff go above and beyond to make you feel at home. A shout out to Brandon, Rosy, Millie, and Antonio for the awesome job they do keeping the activies going and for their friendly personality!

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2Thank Denton B
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Denton B, Thank you for sharing your comments on TripAdvisor. Thank you for recognising our staff's job, it is nice to hear that people appreciate our customer service, which we are constantly trying to improve, and this is why our guests' feedback is so important to us. I remain at your service. Eduardo Betancourt

Plano, Texas
Reviewed 21 November 2016

Highlights: Great: My room (junior suite, #1038 - it was FABULOUS, and totally beyond my expectations), the view, cleanliness, the beach, and the amenities Good: The food Not Good: The blaring music (not all the time, not every day, but enough for me to look elsewhere next time, and some of the service The room -- incredible, one of the...

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2Thank DallasBella
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello DallasBella, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are happy to see that there are elements of the resort that you quite enjoyed such as the beach, rooms, view and...

washington
Reviewed 21 November 2016

I would give this place a 2 * by no means a 5 star ! This place needs a complete renovation mold growing in pool area mold smell and dry rot around the hotel . Service not good wait a hour to get a drink warm beers fridge didn't work in room no hot water for 5 days food was...

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5Thank sandritta
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear sandritta We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, as with any hotel, there can be unexpected issues, but we agree...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €265 - €947 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Spa Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for black key room because they have special bar and pool”
 of 5 bubbles 193lesliem, 17 Jan 2017 | Read review
“Choose the preferred sections!”
 of 5 bubbles Kristeve98, 17 Jan 2017 | Read review
“We had a beautiful view of the ocean from the third floor preferred area (Amazing sunsets) but there is no elevator.”
 of 5 bubbles blmsnba, 17 Jan 2017 | Read review
“We love the preferred ocean front swim up suites.”
 of 5 bubbles primdonna, 17 Jan 2017 | Read review
“We were in building 41 - it was further away from the activity and quiet. Try to avoid rooms near the hot tub (very noisy).”
 of 5 bubbles 23tn, 17 Jan 2017 | Read review
5 of 5
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