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31/12/2017 1/1/2018
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    Secrets Aura Cozumel

    Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico
    011 52 81 4162 3876
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    31/12/2017 1/1/2018
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    US$841
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    Traveller (4365)
    Pool & Beach (1011)
    Room & Suite (980)
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    Overview
    • Excellent45%
    • Very good29%
    • Average15%
    • Poor7%
    • Terrible4%
    Travellers talk about
    “sky bar” (446 reviews)
    “preferred club” (226 reviews)
    “preferred pool” (178 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Secrets Aura Cozumel
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (3,788)
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    121 - 125 of 3,442 reviews

    Reviewed 21 September 2017

    It was a nice place but we had no hot water during our trip. It wasn't a big deal because a cool shower felt nice after the day in the sun but the wife prefers hot water. I did call down to the desk but...More

    3  Thank Brian B
    Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 4 October 2017

    Dear D4725RXbrianb. We appreciate your opinion. We are happy to see that you enjoy our location but you were not satisfied with the service. We are sharing this with our managemet area to take the necessary actions to improve. We hope you can give us...More

    Reviewed 20 September 2017

    The highlight of the resort is the beach and phenomenal snorkeling , truly enjoyed it . The snorkel tours were very well run as well . The food was excellent with just a few feaux pas . A particular shout out to el patio restaurant...More

    Review collected in partnership with this hotel
    1  Thank craigarthurh
    Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 4 October 2017

    Dear craigarthurh We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience. We are forwarding al the opportunity areas you mentioned to improve them, as you could...More

    Reviewed 19 September 2017

    We absolutely loved our stay at Secrets! We had a swim up suite with an ocean view and we loved being able to just leave our patio and swim out to the pool. Our room was always clean and nice. Everyone was so friendly and...More

    4  Thank Amanda B
    Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 4 October 2017

    Dear Amanda B, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the service,...More

    Reviewed 19 September 2017 via mobile

    We are currently at this hotel, and I'd give anything to leave and go elsewhere. Since our arrival Sunday they have been constantly tearing out tile in the bathroom next door. Can't relax in the room if we wanted to because of the banging. We...More

    1  Thank 30drew
    Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 4 October 2017

    Dear 30drew, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the...More

    Reviewed 18 September 2017 via mobile

    I had a wonderful time! Alfredo Cruz was awesome as well as Adrian Vargas. I will be back and hopefully soon. The room was great and the view was spectacular. I appreciated all that was done for us to make it a great vacation.More

    3  Thank lucaskcsi
    Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 4 October 2017

    Dear lucaskcsi, Thank you for your amazing words. We are thrilled to hear that your vacation was wonderful and that you were pleased with your saty. Our team is always trying to ensure that we surpass the expectations of each guest so your review served...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Internet
    • Restaurant
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$214 - US$610 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #8 Luxury Hotel in Cozumel
    • #9 Top resorts Hotel in Cozumel
    • #9 Spa Hotel in Cozumel
    • #12 On the Beach Hotel in Cozumel
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 266
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Travelocity, Hotwire, HotelsforEveryone, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Secrets Aura Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cozumel
    • Also Known As
    • Aura Cozumel Grand Hotel Cozumel ,
    • Wyndham Cozumel ,
    • Cozumel Wyndham
    Add Photo Photos
    Traveller (4365)
    Pool & Beach (1011)
    Room & Suite (980)
    Dining (463)
    Hotel & Grounds (2043)
    Bathroom (84)
    Family and Play Areas (14)
    Business Centre & Event Rooms (6)
    Nearby
    Nearby HotelsSee all 52 hotels in Cozumel
    Sunscape Sabor Cozumel
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    .19 km away
     
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    Presidente Inter-Continental Cozumel Resort & Spa
    1,797 reviews
    7.55 km away
     
    Fiesta Americana Cozumel All Inclusive
    1,177 reviews
    6.17 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    sturgeon33
    12 December 2017|
    Answer
    Response from SuJo9999 | Reviewed this property |
    the lobby was just renovated but is completely finished now. there was nothing further in process that we could see (just flying home today - Dec 16th)
    0
    Votes
    Room Tips
    "We were very happy with the pool view but the swim out pool view may be next."
    Read review
    "Ocean front preferred was fabulous!"
    Read review
    "poolview is nice, ocean view is better but a little more cost."
    Read review
    "The problem with the room was the AC. It was fairly clean. Two mosquitoes, 5 ants, and some strange pale..."
    Read review
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