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    Secrets Aura Cozumel

    Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico
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    1/10/2017 2/10/2017
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    US$256US$269
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    Traveller (4122)
    Pool & Beach (947)
    Room & Suite (944)
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    Overview
    • Excellent45%
    • Very good29%
    • Average15%
    • Poor7%
    • Terrible4%
    Travellers talk about
    “sky bar” (436 reviews)
    “preferred club” (218 reviews)
    “preferred pool” (167 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Secrets Aura Cozumel
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    Royal Hideaway Playacar
    4,284 reviews
    #35 of 211 hotels in Playa del Carmen
     
    Catalonia Riviera Maya
    9,034 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Sandos Playacar Beach Resort
    12,874 reviews
    #61 of 211 hotels in Playa del Carmen
     
    Allegro Playacar
    5,095 reviews
    #84 of 211 hotels in Playa del Carmen
     
    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (3,639)
    There are newer reviews for Secrets Aura Cozumel
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    111 - 115 of 3,324 reviews

    Reviewed 13 July 2017 via mobile

    We had a really tough time getting into Cozumel. Due to flight delays, we ended up having to fly into Cancun and travel by car and ferry to the island. We arrived around midnight and missed our whole first day, however, Secrets managed to put...More

    5  Thank Adrian F
    Reviewed 12 July 2017 via mobile

    Our stay here was quite a disappointment. The rooms are extremely outdated. Beds were comfortable, AC worked well and shower was nice but that was it. Had sink drainage problems all week, the bed skirt on the bed was filthy (looked like splattered vomit). Ours...More

    5  Thank Kendra S
    Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 14 July 2017

    Hello Mrs. Kendra S, Thank you so very much for sharing your experience with your fellow travelers as we value and appreciate all feedback we receive here on Trip Advisor. Our mission is to make every stay as close to perfection as possible ensuring our...More

    Reviewed 12 July 2017 via mobile

    Very rude management staff. Food was very poor, only thing that it had going for it was the view. Food was awful and cold the same thing everyday. Could not get a drink without looking for someone or walking to one of the bars. Took...More

    4  Thank Christina R
    Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 14 July 2017

    Hello Mrs. Christina R Thank you for sharing your feedback through this mean. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; In the hotel, we have different categories depending on the one...More

    Reviewed 11 July 2017

    We arrived on July 3rd. We were told we were upgraded from Sunscape to Secrets. Our room was ready before 3pm. We were immediately approached by the sales people. We didn't really know what we were getting into but we signed up for the following...More

    2  Thank Lisa R
    Reviewed 11 July 2017

    *Disclaimer* I will say that we have high expectations. We are picky about food & expect clean, comfortable accommodations. I am giving this review 3 starts because of the stellar staff throughout the resort. I would give the accommodations (room & food) 2 stars in...More

    6  Thank Diana B
    Royal Hideaway Playacar
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    Allegro Playacar
    5,095 reviews
    #84 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Internet
    • Restaurant
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$193 - US$466 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Luxury Hotel in Cozumel
    • #7 Top resorts Hotel in Cozumel
    • #8 Spa Hotel in Cozumel
    • #8 On the Beach Hotel in Cozumel
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 266
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Priceline, Hotwire, Orbitz, HotelsforEveryone, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Secrets Aura Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cozumel
    • Also Known As
    • Aura Cozumel Grand Hotel Cozumel ,
    • Wyndham Cozumel ,
    • Cozumel Wyndham
    Add Photo Photos
    Traveller (4122)
    Pool & Beach (947)
    Room & Suite (944)
    Dining (450)
    Hotel & Grounds (1922)
    Bathroom (77)
    Family and Play Areas (14)
    Business Centre & Event Rooms (4)
    Nearby
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    23.74 km away
     
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    23.67 km away
     
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    23.82 km away
     
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    23.29 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mark R
    18 September 2017|
    Answer
    Response from Kirk K |
    We are here right now. The wifi is ok, and it is free.
    0
    Votes
    LuvCervesa
    16 September 2017|
    AnswerShow all 2 answers
    Response from Mark H | Reviewed this property |
    Sushi is your only option at the sushi restaurant, there are vegetarian rolls available. The seafood restaurant would be a better choice for you, pork ribs and chicken are on the menu, maybe a beef dish.
    0
    Votes
    Room Tips
    "We had a Prefered Club Garden view and it was great, very close to everything."
    Read review
    "If you want to have a good experience ask for the super luxury guest rooms if not do not even go"
    Read review
    "The preferred suites with Ocean view is a great option"
    Read review
    "The swimout rooms are large and the swimout to the main pool is a nice feature . That said, they are old and..."
    Read review
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