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Hotelera Sur Carretera a Chankanaab km 7.5 Zona, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
US$457
US$319
SAVE US$138
Free cancellation until 28/04/21
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Booking.comUS$401
Prestigia.comUS$457
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Explorean Cozumel
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Room & Suite (223)223
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Banquet room
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Diving
Snorkelling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Iron
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Modern
Languages Spoken
English, Spanish
Location
Full view
Contact
Hotelera Sur Carretera a Chankanaab km 7.5 Zona, Cozumel 77600 Mexico
Name/address in local language
Getting there
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1,578Reviews220Q+A100Room tips
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Popular mentions
While staff took covid seriously we only were request to wear masks while walking between destinations. We enjoyed every minute. We came to relax and get away from hassles and decisions. If we wanted to be involved there was always something or if we wanted to lay on a cabana and listen to waves, watch the puffy clouds, palm fronds on blue skys and be served pickled jalapeno margaritas we could and did often. If we got warm took a swim with snorkel masks and there were great fish right off "beach" Aaron worked amazingly hard and learned exactly how we appreciated our drinks, fish tacos and cheeseburgers. We had never snorkeled or used kayaks before but Edgar and Carlos "Charlie" made it so easy, safe and FUN! Wilbert was so friendly and helpful at The Mexican restaurant. It seemed like "foodie" mexican. We thought it may be crowded due to spring breaks finishing but we're pleased to find it only slightly more crowded than out 12/2019 trip. Only negative. The showers were "refreshing" but my wife prefers the ability to choose scalding hot sometimes. No such luck. HINT: I found AC fan loud as it turned off during the night so I set to low and it never cycled off.…
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Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 6 days ago
Dear Dan, thank you very much for writing about your experience and for coming back, this tells us that you had an incredible time. We also want to thank you for your details, be sure we will work on it. We are looking forward to your next visit. Warm regards.
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Third stay at this resort and plan to visit again this year in 2021 All staff go out of their way to ensure you are comfortable and have what you need. Roberto makes the best Bushwacker! And Alfonso is always there to help you with anything your stomach desires. The morning staff..all superb .. Edgar,Hector,Arturo, chef Lucely..the hostess Dianely. We dined for lunch at the fish restaurant as part of the fiesta Americana resort and there Hose jumps through hoops to help everyone !,and again thank you to Pedro who guides us to our rooms and assists us when we leave. Thank you everyone again
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Date of stay: November 2020Trip type: Travelled as a couple
Helpful
Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 6 days ago
Dear TLM, we all want to thank you for your loyalty, for keep choosing us, for mention every detail and also mention our staff, these things are super important for us. We are looking forward to your fourth visit. Warm regards.
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I booked with the new Trip Advisor Plus. The savings was greater than the fee and I thought, why not? What I didn't think about was how it was 100% non-refundable. And when you call, they of course tell you it was right there. It wasn't. Anyhow, my bad. I should know better. So I literally call them not 3 hours later and get the big NOPE. They blame the hotel and say it is their policy. So I decided to find out. After one phone call, a lot of searching for every email I could find to Posada groups (oh by the way Trip Advisor has a zero email policy - nice). I send one, then two, and finally a third email with English to Spanish translation asking them humbly for credit, so I may visit their beautiful resort. One day later I hear back that there is NO PENALTY FOR CANCELLATION, contact Trip Advisor Plus, and a day later? Full refund. I will be back Posada Group. Thank you, Mr. Jorge Guzman. This is customer service. The TripAdvisor Plus service? The jury still out.…
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Date of stay: April 2021
Rooms
Cleanliness
Service
Helpful
Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 6 days ago
Dear Jayne, we all want to thank you for taking the time to write about your experience in this kind of situations, we always try to find a way to help everyone. We hope to have the opportunity to welcome you in the near future. Warm regards.
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Service at the Explorean was awful. I traveled in a group with three others for a relaxing 40th birthday tip. We have all been to many all-inclusive resorts; we can all say for certain that we will NOT be visiting again. Most staff seemed reluctant and unwilling to assist us when we asked questions or were trying to make dinner reservations. Over all, we felt unwelcome and that we were a bother. I believe the language barrier could be responsible for part of the service issues but we were also completely ignored many times even when seeking out help from a staff member. We ended up spending most of our time over at the Fiesta Americana resort where the service seemed much better. The website doesn't detail much but the resort had excellent reviews on various websites (such as Trip Advisor) so we decided to try it out. We stayed at Explorean for the included excursions. The week of our stay we could choose from: Bike Ride & Chocolate, Cenote (which you have to bike to), Kayak/Paddle Boarding (which were detailed as "lessons" but consisted of the resort giving you one to paddle around on which you can do anytime at the resort so it's not really an "excursion" which in my mind would be where they take you somewhere interesting or take you out to then snorkel or whatever like at other resorts we've been to), and there was a Snorkeling excursion. We were also notified at check-in of the weeks excursion offerings and sent an email listing the excursion details upon check-in. We ended up not being interested in any of the excursions offered for the week of our stay except for the snorkeling because we didn't want to have to bike everywhere, and though I like to kayak and paddle board, there wasn't an opportune place to do it because of all of the boat traffic nearby and the rough water. A blonde woman in charge of the excursions (we assume) visited every breakfast table around us, blatantly skipping ours for some reason, to let everyone know about the snorkeling excursion on the day it was held (we just found her later and let her know we also wanted to go). The snorkeling was EXCELLENT! We actually wished it was longer (it's 4-hours) and was the best part of our visit. Check-In took a while (45-60 minutes) but no big deal. Our room smelled musty/of mildew but was nicer than anticipated with the exception of the in-room minibar only having 1 type of soda each and 1 Tecate beer (which we don't drink). There were also ants in our bathroom & a spider. Don't stay!!…
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Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 6 days ago
Dear M C we want to apologize, for the inconvenience that you had and the way you felt, our staff is recognized as one of the most welcoming ones and for always have a big smile, even wearing face masks. Our concept is adventure around the most beautiful island of the Caribbean, in case you are not available to do one of the activities, we always find a way that you can also join us. About our blonde woman, a big apologize again if you felt it in that way like I said before, we always want to make feel everyone more than welcome. Thanks for your comments, we will work on them, trying to always offer the best to everyone. Have a great day.
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Edgar, Ruben, & Gerardo were excellent guides during our activities. They made us feel safe at all times and were very responsible! We went kayaking and they instructed us with details and were great sharing the Mayan history behind Cozumel 😊 I would recommend them to anyone who is visiting the Exploran!
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from Walter Cordova, Director General at The Explorean Cozumel
Responded 6 days ago
Dear Martyrios, thank you very much for mention our staff, we are so happy that you had a great time here with us and that you learned more about our story. We hope to welcome you again in a near future. Warm regards.
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PRICE RANGE
US$227 - US$468 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
56
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Claim Your Listing Frequently Asked Questions about The Explorean Cozumel
Which popular attractions are close to The Explorean Cozumel?
Nearby attractions include Cozumel Bar Hop (5.8 km), The Amazing Cozumel Race (7.2 km), and Sergio's Silver from Taxco (7.5 km).
What are some of the property amenities at The Explorean Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Explorean Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Explorean Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Explorean Cozumel?
Conveniently located restaurants include CRAZY KING Burrito, Half Senor Frogs, and Bubba Gump Shrimp Co..
Are there opportunities to exercise at The Explorean Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at The Explorean Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Explorean Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Explorean Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (6.7 km).
Is The Explorean Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.