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Carretera Costera Norte km 5.8, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
7 people are viewing this hotel
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Cozumel
Updated 10/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to one of the most charming all-inclusive hideaways in the Mexican Caribbean, featuring a long, shallow sugar sand beach perfect for wading or swimming, four restaurants, five bars, and unlimited amounts of fun. This beautiful beachfront resort is Located northwest of Cozumel just a few minutes from Cozumel International Airport, the port and the main shopping area and restaurants on the island.
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Room & Suite (600)600
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Badminton
Diving
Mini golf
Snorkelling
Tennis court
Water sport equipment rentals
Evening entertainment
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
4,193Reviews553Q+A100Room tips
Traveller rating
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Popular mentions
Tammy L wrote a review 8 Apr
Madison, Wisconsin2 contributions4 helpful votes
This was our 4th time staying at Melia Cozumel in the tower rooms. The view from every room is exceptional. We watched every day from our balcony, the hard working employees that were up bright and early to maintain the beach, the pool, all of the outdoor areas. That same diligence is seen on the inside of the hotel. The breakfast buffet was the best way to start the day. Martin & his associates always made sure we had our special requests met and every day with charm & a smile. Our friend had her 50th bday there and Martin & friends brought her a cake and sang to her! It was wonderful! The food is always good and even during the pandemic, it was delicious and fresh. There are some limited options due to the current situation, but they made sure we would barely notice. Cesar, Antonio, and colleagues at the front door were terrific as they helped us find a tour guide, great advice on where to go, etc. So fun and just truly friendly. We saw a lot of familiar faces from over the years and it's like going back to see old friends. HIGHLY RECOMMEND!
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Date of stay: April 2021
Value
Service
Sleep Quality
Room Tip: rooms in the tower are our favorite and since they're premium, we also get free use of beach...
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goodkarmasmom wrote a review Mar 2021
Oxford, Alabama48 contributions54 helpful votes
Hotel's Favourite
This was our first post covid trip and this resort made it so easy. The resort itself was very Covid conscious. All staff wore masks correctly at all times inside and out. Everything was sanitized and felt very clean and safe. They offer on site testing and email the results to you. You can ask the front desk to print a copy too. They make appointments for testing, but we found there were about 30 people with our appointment time, so allow about 40 minutes for testing. It is really a nice perk to have on site testing. The resort is nice but the staff really makes this place outstanding. Everyone was so accommodating and friendly. They have activities all day to keep adults and kids busy. We did beach volleyball, pool volleyball, Zumba, mini golf, archery, basketball, tennis, pickle ball (a new one for us) bingo, shuffleboard and pottery painting. The evening shows were good, but lasted a little late for us (one is still going now and it is 10:30pm). Things you need to know: A cab into town is about $8 for 2 people. Rented a scooter downtown to come back for $20 for full day. You can walk to the pier to the left of the hotel for decent snorkeling. Or take that scooter to the “money restaurant” to snorkel. It’s about 20 minutes south of the Melia. There is no coffee pot in the room (covid rule) but they brought me one when I asked. They have ice cream, you just have to ask for it. I generally hate buffets, but I will say this is well done. The food is flavorful and there was a lot of variety each day. The staff served you, to avoid people touching spoons and such. There is a restaurant that was reservation only, but we only found out about it because other guests told us. If I’m being picky: The hairdryer in the room looked like a fire hazard. The air conditioning was loud for the first 5 seconds when it kicked on. But in fairness to Melia, I didn’t complain, and if I did, I feel like they would have corrected the issues. For the all inclusive price, it would be hard to beat this place. Let me stress how great the staff are! You make you feel happy.
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
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Response from Melia Cozumel, Director General at Melia Cozumel
Responded 2 weeks ago
Dear goodkarmasmom, Thank you for sharing your experience. It is truly rewarding to know that you had a great time at Meliá Cozumel, and you felt safe at all times thanks to our safety and hygiene protocols, enjoyed our tasteful restaurants, and had a lot of fun with the attentiveness our activities team displayed during the day and night. We appreciate your suggestions about the hairdryer and the air conditioning, we will have our maintenance staff revising these issues today. We will be more than happy to host you in the near future. Best regards. Guest Service Center Management
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Karild70 wrote a review 6 Apr
1 contribution2 helpful votes
I planned this trip as a much needed get away for my husband and myself. He’s been stuck working at home for a year and as a nurse, my husband likes to call me an “essential” worker. So, like most everyone, we have had a stressful year and needed some sun, sand, and relaxation. I did lots of research on the different all-inclusive resorts and picked Meliá because it had the best beach and great reviews. The beach is awesome!! Very Long Beach, lots of chairs and cabana’s available. Unfortunately, we had a lot of seaweed during our stay, but they worked hard to keep it clean and by the last day hardly any on the beach. The food was ok, nothing great, not horrible, service was always good though. Our issues began on the second day when our room key wouldn’t work. We were locked out. They sent a maintenance person to fix it pretty quickly. Then it happened again the next day. We had to go back to the front desk and request maintenance to come back. Locked out again. Now we are frustrated; they did offer to move our room, but we’d already unpacked and didn’t want to do that unless we had to. They replaced the equipment on the door and we were back in business. There was no server by the adult pool, we were told you had to rent one of the cabanas to get a server. Annoying, but we each are able to get up and get our own drinks; but that’s why we do all inclusive, so we don’t have to. With covid restrictions, we needed a negative covid test to get back home. The resort offers this service, making it very easy. We scheduled our appointment for the day before we were due to fly out. We were not able to check in for the return flight without a negative test. We showed up for our appointment to find out we were not on the schedule and they didn’t have any tests left and would not be able to give us the test. Again, we went to the front desk and they told us our appointment was actually the next day, the day we had to leave to fly back home. They promised we could get the first test the next morning and would be able to get to the airport in time. This was upsetting, adding stress to our lives when we came to Meliá to escape that. The next morning we arrived for our covid test, our appt was at 9 we needed to leave for the airport by 10. The doctor was late, and didn’t arrive until 9:25. The good news was the test was very fast, we were negative, and we were able to leave for the airport on time. But again, the extra stress of the whole ordeal was very frustrating. Each of these issues alone would not be a big deal, but all of them combined was very frustrating. The worst part to me was when I spoke with the manager at check out explaining my experiences and asked if the massages we had received during our stay could be comped by the resort. He said the “spa is separate.” That was it. Nothing was offered, Only “I’m sorry, do you want my email address.” The level of service was definitely sub par in my situation and I now understand why it’s rated as a 3 start resort. I will not be staying here again.
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Date of stay: April 2021Trip type: Travelled as a couple
2 Helpful votes
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Kelsey H wrote a review 4 Apr
11 contributions1 helpful vote
+1
We chose Melia Cozumel for our 12 year anniversary it was Our first time on the island and we are in LOVE! We have already been talking about coming back, we stayed in one of the royal suites right on the ground just feet away from the beach. The all inclusive buffet was great, something different every meal each day. The staff was what we loved the most, they work so hard to keep their property clean and guests safe and happy. Thank you Enrique, William, Augusto, Miguel, Fredy, Edwin,Antonio, Christina so many others to name who made us feel welcome. Not just the staff serving drinks and food but every single staff member there was always working or cleaning or serving, the employees at this hotel is why we will be back!!
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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Marcos Jose G wrote a review 3 Apr
1 contribution1 helpful vote
They have a lot of improve ins some areas like service quality of the food, variety of menus. Problems also with Wi-Fi connection slow and intermittent. Also when you have a problem in your room too much delay, When we arrived the cards given in the reception did not work to open the room. Issues to program the safety box. Slow service etc
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Review collected in partnership with Meliá Hotels International
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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PRICE RANGE
US$142 - US$288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia cozumel all inclusive golf & beach hotel cozumel, melia cozumel all inclusive golf and beach resort, sol melia cozumel, cozumel sol melia, resort melia cozumel
FORMERLY KNOWN AS
Meliá Vacation Club Cozumel All Inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
147
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Frequently Asked Questions about Melia Cozumel
Which popular attractions are close to Melia Cozumel?
Nearby attractions include Cozumel Bar Hop (7.0 km), The Amazing Cozumel Race (5.7 km), and Sergio's Silver from Taxco (5.4 km).
What are some of the property amenities at Melia Cozumel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Melia Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Cozumel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Melia Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Melia Cozumel?
Conveniently located restaurants include CRAZY KING Burrito, K'ooben Laab, and Colores y Sabores Cozumel.
Are there opportunities to exercise at Melia Cozumel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Melia Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Melia Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (6.2 km).