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Occidental Cozumel

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Traveller (4140)
Pool & Beach (1197)
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Overview
Hotel website
Km 16.6 Zona Hotelera Sur Colonia El Cedral San Francisco Palancar, Cozumel 77600 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
Additional information
Visit Hotel Website
Offers from Occidental Cozumel
Special Offer: 24% off
Hotel deals
Reviews (5,640)
Filter reviews
4,988 results
Traveller rating
1,873
1,639
804
403
269
Traveller type
Time of year
LanguageEnglish
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1,873
1,639
804
403
269
Show reviews that mention
All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopfishdive palancarthe mediterranean restaurantquiet poolfirst clubstayed in buildingbeach restaurantpizza placelobby bargrounds are beautifulactivity pool
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1 - 5 of 4,988 reviews
Reviewed 2 days ago via mobile

We have been to Cozumel servers times but we usually come for the day on a cruise. This was our first time to stay for an extended period of time. The hotel was gorgeous! The staff was beyond friendly and so helpful! The food was...More

Thank prestongrl
Response from Gabriela G, Gerente at Occidental CozumelResponded yesterday

Dear prestongrl, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and...More

Hotel's Favourite
Reviewed 3 June 2018

Huge rooms at this resort, and the bathrooms are to die for - you'll wish you had this set up in your home! Dive shop on site and the staff are excellent. They had to reschedule several divers due to rain causing the port to...More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Myra R
Response from Gabriela G, Gerente at Occidental CozumelResponded 5 June 2018

Dear Myra R We would like to thank you for making our Occidental Cozumel your preferred choice for your holidays in this beautiful island , it is always a pleasure to welcome back our most loyal guests year after year. We are thrilled you enjoyed...More

Reviewed 6 days ago

Food and drink quality is really low compared to the quality of the hotel. The beach and the sea was awesome. Room was really comfortable and clean. Overall we enjoyed our stay. Please improve on food and quality.More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank ehanci781335
Response from Gabriela G, Gerente at Occidental CozumelResponded 4 days ago

Dear ehanci781335, In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to...More

Reviewed 1 week ago

The Occidental has a great location for diving. Excellent dive operation, Pro Dive.It would be great if breakfast service was completely ready at 7:00 AM to give divers time to eat and go back to room to get dive gear before time to be at...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank diver49
Response from Gabriela G, Gerente at Occidental CozumelResponded 4 days ago

Dear diver49, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Al your service, Gabriela Gaeta Guest Experience Manager

Reviewed 1 week ago

I stayed at the Occidental Cozumel last week. The grounds are beautiful and the service top notch. I don't usually care for all inclusive but the food was very good. Everyone went the extra mile to insure we had a great stay. We stayed in...More

Thank Ecbegley
Response from Gabriela G, Gerente at Occidental CozumelResponded 1 week ago

Dear Ecbegley, Thank you for making our Occidental Cozumel your choice hotel on this occasion and for your very kind recommendation to the travel community of Trip Advisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. At your...More

View more reviews
About
Description
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San ...More Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Bar/Lounge
Breakfast included
Spa
Adult pool
Air Conditioning
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Room Service
Free High Speed Internet (WiFi)
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
247
Price range
US$148 - US$350 (Based on Average Rates for a Standard Room)
Formerly known as
Occidental Grand Cozumel
Also Known As
Occidental Grand Cozumel Hotel Cozumel
,
Occidental Grand Hotel Cozumel
,
Grand Cozumel
,
Grand Occidental Cozumel
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
247
Price range
US$148 - US$350 (Based on Average Rates for a Standard Room)
Formerly known as
Occidental Grand Cozumel
Also Known As
Occidental Grand Cozumel Hotel Cozumel
,
Occidental Grand Hotel Cozumel
,
Grand Cozumel
,
Grand Occidental Cozumel
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Photos
Traveller (4,140)
Pool & Beach (1,197)
Room & Suite (540)
Dining (302)
Amenities (56)
Family and Play Areas (29)
Business Centre & Event Rooms (9)
Nearby
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Nearby RestaurantsSee all 440 restaurants in Cozumel
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Nearby AttractionsSee all 543 attractions in Cozumel
Mr Sanchos Beach Club Cozumel
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Allegro Cozumel Resort Day Pass
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Questions & Answers
Ask a question
lorraine c
14 September 2018|
AnswerShow all 2 answers
Response from Gabriela G | Property representative |
Yes, we have our Barcelo vacations tours in the lobby, they can help you to organize the tour.
1
Vote
Google Translation
Amiee J
13 September 2018|
Answer
Response from Gabriela G | Property representative |
Is just in the open areas.
0
Votes
Google Translation
kwfrozen
13 September 2018|
AnswerShow all 3 answers
Response from Gabriela G | Property representative |
You can see all the information of the resort credit in our web site,
0
Votes
Google Translation
Room Tips
"Ask for building 19 if you'd like to be close to the beach and pools."
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"We were a family of 5 and chose 2 rooms, connected."
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"Half-moon, amphitheater-style shape, not conducive to sound absorption. Choose top floor (3) and end rooms."
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"We believe all rooms are pretty much the same, unless you upgrade to royal level."
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