We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Cozumel

15.2 km from Cozumel centre
  • Free Parking
  • Breakfast included
  • Pool
Save
Enter dates to see best deals
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
View Deals
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
View Deals
Close 
Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,229 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,857: English reviews
Start your review of Occidental Cozumel
 Click to rate
Lindsay, Canada
Reviewed yesterday NEW

Had an awesome trip. There was a wide variety of delicious food even for us who are a little picky. The rooms were very clean and high end. The staff attended to all our needs and they had lots to do for each and every age group. I loved the water aquafit and especially the instructors Rulo Lopez. He was...

 Report
Helpful?
Thank bethtait169
London, Canada
Reviewed 2 days ago NEW

We stayed at this resort from Feb 6th-12th 2017. Good points: The resort is kept very clean and is not a big resort so if you want peace and quiet, this is a plus. Since it is located on a preserve, there is an abundance of wildlife. You cannot go for a walk without spotting and iguana. They have no...

 Report
Helpful?
1Thank DennisLFD
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear DennisLFD Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for the wonderful description of the resort areas, it is our goal to provide our guests with spotless, attractive and clean areas and we are really happy to know you liked....

Calgary, Canada
Reviewed 2 days ago NEW

We have stayed at many of the all inclusive resort in cozumel, but none of them like Occidental cozumel. It is now definitely one of our favorites! The place is beautiful the rooms are so nice, the food and drinks were delicious!!But most important the staff worked SO hard to attend to every little details to make our stay better....

 Report
Helpful?
Thank kellyhansson62
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear kellyhansson62 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are also very pleased to read your complete satisfaction with the comfort...

Hagerstown
Reviewed 3 days ago NEW

Our Family enjoyed our visit to the resort, the staff are dedicated to meet every every guest needs in order to make their vacation memorable. Hard working staff.. they kept the resort clean, comfortable and safe. For grand level members however it came a little short of expectation but i understand work is on its way to step up and...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Daniel A F
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Daniel A F Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they...

Reviewed 3 days ago NEW

This was the most beautiful resort we've stayed in yet. The rooms were gorgeous with a huge bathroom they were very clean. The beach was great snorkel from, we saw lots of fish and also took advantage of the free scuba lesson in the pool. The staff were friendly. If you are looking somewhere quiet and relaxing this is the...

 Report
Helpful?
Thank Albina C
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear Albina C Thank you for reviewing your recent stay with us. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also would like to thank you for your highlight on the comfort of our beds because at Occidental Cozumel we are fully aware that...

Reviewed 4 days ago NEWvia mobile

Good evening! Only I got to say about the Occidental Cozumel its a beatiful hotel and all the services was amazing! The best food, drinks, the spa was great and of course have fun with my family! Also I want to say thank you to Raúl López for made our funny vacations! He is a good boy, funny and very...

 Report
Helpful?
Thank Bob Jeremy T
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Bob Jeremy T, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Cozumel hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by Raul his...

Reviewed 4 days ago NEW

Where to start the good , The staff work very hard trying to make the guest happy . The ground are well kept lots of jungle and mangrove .The style of this hotel is a mexican look which we love . NOW the bad!!!! sorry but there is a lot!!!! . At the small quiet adult pool there is no...

 Report
Helpful?
3Thank maria t
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear maria t We first would like to thank you for choosing our hotel for your holidays in Cozumel and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We were most concerned to read...

Minnesota
Reviewed 5 days ago NEW

We just returned from Cozumel over the weekend and have some mixed feelings about Occidental. This is our 6th time visiting Mexico and we never stay at the same place twice. Pros: Rooms were very nice - the nicest rooms I have had in Cozumel. Large bathroom, shower and tub, plenty of space, but I am not going to Mexico...

 Report
Helpful?
Thank S_I_Z_E_63
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear eec1010 Although we sincerely regret your disappointment with your stay in our Occidental Cozumel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. we are very pleased to read that you did like the room...

Red Deer, Canada
Reviewed 5 days ago NEW

We just came back from this resort and would like to explain our experience.First off we had booked through Sun wing and were delayed at the Airport three hours before we left, once we got to Cancun the transfers to the Island of Cozumel were very good and organized. The Resort is very beautiful and the staff are very friendly....

 Report
Helpful?
Thank tamrick2017
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear tamrock2017, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. I am so happy to read that you found our resort very beautiful, our staff friendly they all the time ensuring that our guest have a nice time and bring back home good...

Washago, Canada
Reviewed 5 days ago NEW

Quick and easy check in The room was spotless and very comfortable. The grounds were very clean with lots of wild life to be seen beside the pathways . Evening entrainment was good .Food was good and the a la carte were great though lunch seemed a bit crowded since only place to eat was the beach buffet I think...

 Report
Helpful?
Thank Robert S
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Robert S First of all we would like to express our sincerest gratitude for take your time to share your comments about your last stay at Occidental Cozumel and for choosing us as your host in your holidays in this beautiful island, it is indeed a great source of satisfaction to read that you had a pleasant stay among...

3,796 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3405)
Viewed
View from Room (151)
Viewed
Pool/Beach Area (887)
Viewed
Dining (190)
Viewed
Hotel & Grounds (588)
Viewed
Room/Suite (242)
Viewed
Bathroom (47)
Viewed
Family/Play Areas (18)
Viewed
Business Centre/Function Rooms (8)
Viewed
0:57
Videos (9)
Viewed
Other (1265)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (372)
Viewed
Amenities (68)
Viewed
Beach (28)
Viewed
Deluxe Room (46)
Viewed
Jacuzzi (5)
Viewed
Junior Suite (74)
Viewed
Luxury Room (39)
Viewed
Pool (29)
Viewed
Dining (34)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (3)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cozumel hotels
10.6 km away
Presidente Inter-Continental Cozumel Resort & Spa
0.1 km away
Royal Level at Occidental Cozumel
0.6 km away
Allegro Cozumel
Allegro Cozumel
#25 of 51 in Cozumel
3,778 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Iberostar Cozumel
Iberostar Cozumel
#11 of 51 in Cozumel
4,655 reviews
9.2 km away
Fiesta Americana Cozumel All Inclusive
3.4 km away
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel
#16 of 51 in Cozumel
1,928 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €164 - €362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Barcelo, Travelocity, Hotels.com and Jetsetter so you can book your Occidental Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
232 questions
Ask a question

See all questions (232)

Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick another resort. This one needs many improvement to make it anything more than a 3 star at best.”
 of 5 bubbles DennisLFD, 23 Feb 2017 | Read review
“Any room is great, I did have a back view though, but I spent no time in the room except to sleep.”
 of 5 bubbles AndreDallas, 17 Feb 2017 | Read review
“Conceirge or Royal”
 of 5 bubbles winegirlowe, 16 Feb 2017 | Read review
“RC area is beautiful”
 of 5 bubbles sh_mathieu, 16 Feb 2017 | Read review
“11-15 the quiestest rooms.”
 of 5 bubbles kimrV9411LA, 15 Feb 2017 | Read review
5 of 5