We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Occidental Cozumel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Occidental Cozumel
Occidental Cozumel
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,213 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,847: English reviews
Eagan, Minnesota
Reviewed yesterday NEW

Great location for diving. Friendly staff. Ariadna, Margarita, and Lourdes at the Royal Level concierge desk were very accommodating in helping us make restaurant reservations and anything else that came up. Javier was and excellent divemaster at Prod-Dive, and Ericka at the salon gave me a most wonderful massage. The amenities were great and the food was decent.

 Report
Helpful?
Thank _deanschlegel
Montreal, Canada
Reviewed yesterday NEWvia mobile

This place is great we loved the decor. Looks like you are located in the jungle almost. Staff is awsome just to name a few at the reception is Sarah always a pleasure to see that great smile. Crystl will take care of you in the dinning area's again she as a contagious smile . George one of the numerous...

 Report
Helpful?
Thank mt19580
Chardon
Reviewed 2 days ago NEW

The fun club staff was friendly and entertaining. I can't say enough about the First Club staff. We had a family emergency and needed to return home early. The First Club staff went out of their way to assist us and support us. The beach was beautiful, the food was delicious. There were limited a la carte options, but there...

Review collected in partnership with this hotel
 Report
Helpful?
Thank reginamr2017
Minneapolis, Minnesota
Reviewed 2 days ago NEW

I'm actually still here *check out in 2 days) and every day the service gets a little worse. I booked through Delta Vacations and when I checked in they said that because of my booking that I got extra amentiies such as upgraded toiletries, bathrobes, slippers, etc. When we went to our room I noticed we didn't have any of...

 Report
Helpful?
Thank JMPlymouth
New England
Reviewed 3 days ago NEW

I've stayed at many all-inclusives and after a while they all blend together. This hotel had amazing grounds, a great beach and beautiful pool areas. The people at check-in were fabulous and my first impression was very favorable. The rooms were large and well appointed and the balcony overlooked a jungle-type landscape. I liked the fact that it wasn't a...

 Report
Helpful?
Thank Darlyne
St. Cloud
Reviewed 3 days ago NEW

2 of us spent 6 days at the resort mid February. Check in was a breeze. We arrived early so we changed into our suits and beached it until we could get into our room. We have zero complaints on the room (great beds), resort grounds, service, drinks, and food (nobody starved). We walked to Albertos for dinner one night...

 Report
Helpful?
4Thank sarah r
Dallas, Texas
Reviewed 3 days ago NEW

I was travelling on my own for just scuba diving, but the staff were very friendly and the rooms were fantastic. I never felt alone. The food was good and wholesome. Of course the Scuba was excellent and the weather was very good vor the 7 days I stayed. Definitely worth a visit.

 Report
Helpful?
1Thank AndreDallas
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear AndreDallas Thank you for this short but sweet review of our hotel. We are so happy to read how you loved our hotel. Thank also for taking the time to share your experience. We are always aiming to deliver an unforgettable and unique experience and I am glad we succeeded in your case. Like you, lots of guests are...

Toronto
Reviewed 3 days ago NEW

This resort is absolutely beautiful. The villas are spread out in a way that you truly get the benefit of feeling secluded in your space. The rooms have been beautifully updated. The food was good, we seemed to always find something we liked. The beach was gorgeous, we were able to find beach chairs most days! The resort is within...

 Report
Helpful?
Thank Amanda O
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Amanda O Thank you so much for giving us a perfect rating on TripAdvisor and for taking the time to share your experience. We are always aiming to deliver an unforgettable and unique experience and I am glad we succeeded in your case. Thank you for your appraisal of the service provided by our staff, your mention about our...

caledonia
Reviewed 4 days ago NEW

Quick thru customs then a van ride to the Occidental where check in was very quick ànd we were given a drink brought to us by Victor the young bell boy.He then took our luggage to our room and described our room to us.We had to beds with a huge bathroom with a tub and walk in shower.Safe is way...

 Report
Helpful?
2Thank caledoniavickie
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear caledoniavickie It was a pleasure to host you in Occidental Cozumel, we are thankful for your preference. We are grateful for your appraisal of check in process and the good atention of Victor. Thank you for highlighting the cleanliness and the modern look of our rooms. Our housekeeper team are always concerned about having impeccable rooms for the comfort...

Ontario
Reviewed 4 days ago NEW

My husband and I just returned from the Occidental. The grounds are stunning, perfectly manicured and lush. The wild life roaming the resort was awesome and fun to watch. This resort is older but they have done a great job updating the rooms. Very clean with good amenities..and cleaned on a timely basis. We stayed in villa 19.. close to...

 Report
Helpful?
1Thank winegirlowe
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear winegirlowe We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during...

3,780 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3389)
Viewed
Pool/Beach Area (874)
Viewed
Dining (190)
Viewed
Hotel & Grounds (588)
Viewed
Room/Suite (242)
Viewed
Bathroom (47)
Viewed
View from Room (148)
Viewed
Family/Play Areas (18)
Viewed
Business Centre/Function Rooms (8)
Viewed
0:57
Videos (9)
Viewed
Other (1265)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (372)
Viewed
Amenities (68)
Viewed
Beach (28)
Viewed
Deluxe Room (46)
Viewed
Jacuzzi (5)
Viewed
Junior Suite (74)
Viewed
Luxury Room (39)
Viewed
Pool (29)
Viewed
Dining (34)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (19)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (3)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cozumel hotels
10.6 km away
Presidente Inter-Continental Cozumel Resort & Spa
0.1 km away
Royal Level at Occidental Cozumel
0.6 km away
Allegro Cozumel
Allegro Cozumel
#25 of 51 in Cozumel
3,767 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Iberostar Cozumel
Iberostar Cozumel
#11 of 51 in Cozumel
4,645 reviews
9.2 km away
Fiesta Americana Cozumel All Inclusive
3.4 km away
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel
#16 of 51 in Cozumel
1,912 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €167 - €360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Barcelo, Hotels.com and Jetsetter so you can book your Occidental Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
230 questions
Ask a question

See all questions (230)

Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great, I did have a back view though, but I spent no time in the room except to sleep.”
 of 5 bubbles AndreDallas, 17 Feb 2017 | Read review
“Conceirge or Royal”
 of 5 bubbles winegirlowe, 16 Feb 2017 | Read review
“RC area is beautiful”
 of 5 bubbles sh_mathieu, 16 Feb 2017 | Read review
“11-15 the quiestest rooms.”
 of 5 bubbles kimrV9411LA, 15 Feb 2017 | Read review
“Building 19 is closest to the beach but you will need to book concierge service to stay there.”
 of 5 bubbles patterfuzz, 14 Feb 2017 | Read review
5 of 5