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Occidental Cozumel

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Occidental Cozumel
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4,074 Reviews from our TripAdvisor Community

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Showing 3,744: English reviews
Reviewed 2 days ago NEWvia mobile

I spent a week at the Occidental for some R&R. I had a phenomenal time, everything was great there and the service was fantastic too! One of the ladies, Sonya, was so incredibly helpful and friendly. Really made me feel at home, while traveling. Will definitely go again!

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2Thank Cantrav2017
Toronto
Reviewed 3 days ago NEW

We stayed here the first week of 2017 as a family trip (also so I could do some diving). The hotel is not to big which is a plus for us. The check in was easy although we did not get two rooms on the same floor. Carolina fixed this the next day and was great. The grounds are lush...

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4Thank tmapleleaf
Eugene, Oregon
Reviewed 4 days ago NEWvia mobile

The Occidental is a wonderful place! There's something for everyone--scuba lessons, water aerobics, beach volleyball, friendship bracelets, etc. The staff is exceptionally friendly. I had the most fun with Edgar--his English is not perfect but he has a great, friendly personality. I miss that guy! I would recommend the Occidental to anyone!

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2Thank CornWarren
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear CoenmWarren Thank you sharing these kind words regarding your recent vacation in Occidental Cozumel We are glad that we were able to make this stay an great experience, and that you liked our scuba lessons, water aerobics, beach volleyball and the friendship bracelets. Edgar miss you too!!! We hope we will have a chance to have you back for...

Reviewed 6 days ago NEW

I never knew what people meant when they say they "left their heart" someplace....Now I know. When we arrived, my family and I were floored by the comforting and colourful lobby, enjoyed the lushness of the grounds and the incredibly friendly staff who greeted us! The daily entertainment was fantastic too! Say hola to Edgar, Jesús and Sonia for us!...

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4Thank Sam C
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Sam C Thank you for staying with us during your recent vacation. I am delighted to read that you had a great time, and that you enjoyed the comforting and colofull lobby, the lushness of the grounds ,the activities, and most important, service that Edgar, Jesus and Sonia provided you with. I am sure that they miss you too!...

Minneapolis, Minnesota
Reviewed 6 days ago NEWvia mobile

It's a beautiful hotel. Make sure to ask to see your room before you say yes to it. You can get one way better at same level as you paid for; closer to beach or away from all teens only room are staying *too noisy. When going to breakfast or walking near the restaurants/front desk area, you'll be a target...

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6Thank Jorge W
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Jorge W Thank you for taking the time to write your feedback. It is great to hear you had a great stay overall, and that you enjoyed the all inclusive experience at Occidental Cozumel I regret for not exceeding your expectations in all the areas, and I wish to ensure you that the points stated in your review have...

Sergeant Bluff, Iowa
Reviewed 6 days ago NEW

We stayed at the Occidental Cozumel from Dec. 28, 2016 to Jan. 4, 2017. My husband and I went with our 4 children, ages 8 to 14. We had the most wonderful week!! After arriving at the hotel we were helped right away. The check in process went very smoothly. They kindly accommodated our request for adjoining rooms. We stayed...

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5Thank netmail2017
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear netmail2017 Allow me to express our sincerest gratitude for such an wonderful comment regarding your last stay at Occidental Cozumel. It is great to know that we are on the right path of making sure our guest have a memorable stay and amazing experience. All of our staff are committed to providing our guests with our Service , and...

Ottawa, Canada
Reviewed 1 week ago

Our first trip on Christmas Break 30 Dec - 6 Jan 2017. Cheryl and I were celebrating our anniversary and her 20 ++ birthday. We were extremely impressed how the resort welcomed us with a Happy Anniversary cake in our room and provided us some special bonuses while we were there -- especially our last night. Our holiday got only...

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2Thank Calamity-Larry
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Calamity-Larry Thank you for being our guest. It is very reassuring to read that you had an fantastic stay, and that you qualify us has the most beautiful setting of palm trees, paths, flora and fauna of any resort in your 20 plus years of travelling. We are all committed to provide our guests with the best service, and...

St. Albert, Canada
Reviewed 1 week ago

Booked the Occidental Grand Cozumel through Westjet Vacations. The resort was promoted as a +4 Star All Inclusive. To be noted, the hotel changed ownership to Barcelo the day we arrived. Great location, awesome beach, friendly staff, clean rooms, one of the best dive shops on the island.! Unfortunately: We had a bad experience with the check in process at...

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4Thank SHVM
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear SHVN I really appreciate the time that you took to share your experience in your last trip in Cozumel. I apologies for the inconvenience that you had in your check in. In Occidental Cozumel we take seriously all the guest requests depending of what our availability allow us. It is good to know that in the end of the...

Ottawa, Canada
Reviewed 1 week ago

6 of us arrrived for a week at this all inclusive resort after readding some mixed reviews. I have to say that we loved our week there. The grounds are spectacular, the rooms have been recently redone and are modern, the food was wonderful and the staff were lovely. New Years Eve arrived with a special buffet and decor and...

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2Thank Poodlechat
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Poodlechat, Thank you for choosing us as your host, and for your time that you took to write this review. It is with great pleasure that I read about your experience during your stay. It is gratifying to read your excellent experience in our restaurants, grounds, facilities and our staff. it is good to know that you enjoyed our...

Reviewed 1 week ago

Where can I start? The only reason I'm not giving this place a Terrible review is that the actual place is pretty amazing (the beach, pool and rooms). HOWEVER, everything else in this place is just NOT GOOD AT ALL. We were there for a week on New Year's and had planned our trip with more than 6 months in...

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1Thank Liliana S
Gabriela G, Dear Liliana S at Occidental Cozumel, responded to this review

Dear Liliana S I am very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience, please believe me, I do extend it with all sincerity. We are deeply sorry for not being able to meet your expectations regarding our food and beverage quality. Please know that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €179 - €357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
208 questions
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Timmins, Canada

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Questions? Get answers from Occidental Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are obviously top floors. There are a lot of trees around, so you'll either get a view or privacy! Everyone wins!”
 of 5 bubbles W4656LRsamc, 10 Jan 2017 | Read review
“Try to book rooms in Buildings 18 or 19 as they are the closest to the beach and pools.”
 of 5 bubbles SHVM, 7 Jan 2017 | Read review
“First floorr works better, since there's no elevator, plus the floor is slippery for going upstairs.”
 of 5 bubbles 809LilianaS, 6 Jan 2017 | Read review
“If you want to spend your time on the beach (or diving), make sure you get a room on that end of the property.”
 of 5 bubbles Des_4, 6 Jan 2017 | Read review
“Royal Club is likely best bet...”
 of 5 bubbles suneelupadhye, 2 Jan 2017 | Read review
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