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Km 16.6 Zona Hotelera Sur Colonia El Cedral San Francisco Palancar, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Cozumel
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
Travellers' Choice
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience.
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Room & Suite (593)593
Full view
Property amenities
Free parking
Paid wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Children's playground
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkelling
Tennis court
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Additional 5% off
7,020Reviews579Q+A100Room tips
Traveller rating
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Popular mentions
Kelly B wrote a review Yesterday
1 contribution
We just got back from the Occidental and it was so much fun. You should be aware that the resort is a little different during the pandemic, which we were notified of prior to our trip. The main things you might want to consider if you're traveling with a family: 1. The kids club/daycare is closed. They do some kids activities by the pool, but the full daycare is closed. You can still use the playground, but don't plan on leaving your kiddos for the day like we were. 2. Because of social distancing requirements/capacity limitations, most of the private restaurants are fully booked. We only ate at the buffet, which was still amazing. If you want to eat at the private restaurants, book it ASAP when you arrive. 3. Since they're not at full capacity, some parts of the resort are closed off. 4. Expect to respect the resorts Covid regulations for mask mandates, social distancing, and temperature checks. Highlights of our trip include the amazing staff who were so attentive to our crazy toddler and of course the beach/pool. Everyone working at the Occidental are SO NICE and work so hard. Shout out to Darwin who seemed to be working 24 hours a day to provide hilarious entertainment to the guests. Thanks, Occidental! We'll be back, <3
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Date of stay: April 2021
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Beau wrote a review Mar 2021
Davenport, Florida5 contributions4 helpful votes
Hotel's Favourite
I can’t say in words how wonderful my experience was at this resort. The number one thing was the staff. They were all so incredible and friendly. Especially Margarita, Carlos, Miguel, Alonso, Luis, Crystal, Antonia and Blanca. All the staff were always wearing masks and the resort is one of the cleanest I have ever had the pleasure of staying in. Due to our COVID situation, staffing was limited but they never stopped. Always cleaning and serving and always with a smile. The bartenders were very fast and would make suggestions. There was never an issue with lines, beach chairs or reservations. Each night, a different specialty restaurant was open to accommodate the reduced staffing and bot did they work hard. The servers never complained and worked harder than most restaurants I have been to. The grounds are spectacular and are constantly being worked on. We also loved that they did COVID testing right on the premises and we had our results in 3 hours. I highly recommend this resort!!! Thank you to everyone at Occidental Cozumel for such an amazing vacation!
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip: Use the Royal Level. Highly recommended.
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1 Helpful vote
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Response from Gabriela Gaeta, Otro at Occidental Cozumel
Responded 4 weeks ago
Dear bbeau33, What a delightful review to read! We are delighted to receive your glowing five-star review and we are so pleased that you and your family thoroughly enjoyed the personalized service from our dedicated team members, such as Margarita, Carlos, Miguel, Alonso, Luis, Crystal, Antonia and Blanca . Rest assured your kind comments have been shared with them for the proper recognition of their efforts. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Please do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com
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ldiaz1202 wrote a review 12 Apr
Fargo, North Dakota2 contributions
We have stayed at many all-inclusives and honestly I wouldn’t even necessarily call this THAT. We arrived at 4:30pm and after a long day of traveling, we were starving. Restaurants are closed until 6 pm. So we go to our room, freshen up and head to the poo/beach. The beach is beautiful, I’ll give them that. Figured we could grab a snack and drink there. Bar by the pool closes at 6pm and there’s no food there. So we head to the buffet restaurant, the only one open. Food was edible but not good. Most of the food was just warm and you can it sits there for a while. Nachos were soggy, tortillas fall apart. Went back to our room as we prefer to have drinks by ourselves in a balcony/patio. Looked at our room fridge, 1 modelo, 1 bud light. We called and asked for more to be delivered. About an hour later, they show up with another 2 beers for the night. Room service is also extra. That has never been the case at any others. The next day we found out the specialty restaurants are based on the number of nights staying. That isn’t in the hotel info anywhere. After much discussion, my husband and I decide we want to switch resorts. We ask to speak to the manager twice and can’t get ahold of him. Third times a charm, we ask him if he’s willing to let us cancel the rest of the nights and we will go somewhere else. He’s not, but said he was willing to fix whatever issues we had. They can’t do much about the food, so we ask that they please stock our fridge. It did not. We decide to just suck it up and bought our own beer to drink in our room. We had our second reservation for our specialty restaurant on our final night. Husband and I get all dressed up for it, go to the restaurant, it’s closed! We go to the front desk because surely we made a mistake. He looks at our sheet, and says, “oh yes, we made a mistake, it’s not open today” that’s it. No apology no fix. We ask if we can go to any of the other ones, but he says no they are all full. All in all, we were hugely dissatisfied with this hotel. That’s what I would call this. It would’ve been ok for a hotel but horrible all inclusive. The room was decent, most of the staff was friendly enough, and the grounds were nice. Food is a huge part of the experience for us and It was just edible. Nobody went above and beyond.
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Date of stay: April 2021Trip type: Travelled as a couple
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Alex A wrote a review 12 Apr
Fort Wayne, Indiana2 contributions
La Careta went above and beyond our satisfactions. They treated us like royalty Rogelio, Eolit, and Miguel were amazing. They prepared a special dinner for us and it was by far the best we’ve ever had!
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Date of stay: April 2021Trip type: Travelled with family
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914jason wrote a review 11 Apr
1 contribution
Great Getaway from Covid to an Island we love, All inclusive was great, would have been better if bars stayed open past 5 and we could have had lunch/dinner by the water, Food quality was good, rooms were good, onsite covid testing was great overall 5 stars
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: April 2021
Value
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PRICE RANGE
US$133 - US$306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand cozumel hotel cozumel, occidental grand hotel cozumel, occidental cozumel, grand cozumel, grand occidental cozumel
FORMERLY KNOWN AS
Occidental Grand Cozumel
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
247
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Frequently Asked Questions about Occidental Cozumel
Which popular attractions are close to Occidental Cozumel?
Nearby attractions include Palancar Reef (2.8 km), Columbia Reef (6.1 km), and Playa El Cielo (6.8 km).
What are some of the property amenities at Occidental Cozumel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Cozumel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Occidental Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Occidental Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Carlos'n Charlie's Beach Club.
Are there opportunities to exercise at Occidental Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Cozumel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (15.8 km).
Is Occidental Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.