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El Cid La Ceiba Beach Hotel

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#16 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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El Cid La Ceiba Beach Hotel
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1,636 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid La Ceiba Beach Hotel
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Showing 1,451: English reviews
Great Mills, Md
Reviewed 12 May 2014

My husband and I stayed at the El Cid the second week of April to celebrate his 30th birthday. We arrived before check-in time and were happy to see that our room was ready. I had booked a garden view room, but we were upgraded for free to a prestige ocean view suite on the 11th floor. I'm assuming this...

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Helpful?
3Thank Melanie W
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el Cid La CeIba Beach Hotel i want to thank you for sharing your past experience at our hotel it is great to read this kind of reviews, about signing your bills I apologize if you feel that was annoying but as you know we have the all inclusive and the european plan and we...

Punta Gorda, Florida, United States
Reviewed 11 May 2014

We know that Hurricane Wilma changed a lot of things on this beautiful island, and even though we miss the old Mexican style that this hotel had, it is a wonderful place to stay just because of the staff. We want to, in particular, give great praise to Bibiana Chavez, Edgar Lizama and Esther Zapata Medina. They all went the...

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Helpful?
Thank Bob P
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you very much for this review, for me in particular it is greatful to read that you had a great time at the hotel and that our staff make you feel like home, i will extend your words to Bibi, Esther and Edgar to make sure that they keep doing a great job. Thank you. Cordially Andres...

Hearst, Canada
Reviewed 9 May 2014

We are leaving el cid la cieba tomorrow from 2 weeks was absolutely pleased with everything .. Great service .. Amazing staff very friendly. Great food very good buffet thanks to the waiters for there nice smiles at every hour of the day ..Great beach game always amazing entertainement ! Thanks to jackie and mister T our amazing entertainer.. Very...

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Helpful?
Thank Savdillon
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thanks for taking the time to share your experience from your las stayed, it is great to read that you had an ejoyable time at the property, we work hard every day to improve and to full fit our guest necessities. We will express Jackie and T your words and share with all the staff this review. See...

Cairns
Reviewed 1 May 2014 via mobile

We hadn't booked but wrongly assumed that the booking.com price through trip advisor, would be honoured so we caught a taxi to the hotel. After being told to wait for an hour until the supervisor "Rocio" was back from lunch, (we weren't even aloud to use the facilities pool etc as we were "not guests" yet) we were told that...

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Helpful?
8Thank lisey_10
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guests: On behalf of all the staff of Hotel El Cid La Ceiba Resort I wish to thank you for your review and for your preference. We sincerely regret if our resort did not exceed your expectations in these aspects. But all positive or negative comments about our resort are very important for us because it help us to...

Denver, Colorado
Reviewed 27 April 2014

we just returned from a week as all-inclusive timeshare guests. We hadn't been there for 9 years and were very pleasantly surprised at the condition of the common areas and the room. The staff attentiveness was outstanding and very pleasant. The food and service in the restaurant were always excellant. Edgar Lizama and Andres Maillard (the general manager) were especially...

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Helpful?
2Thank MarkG201442
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba hotel I would like to thank you for this marvelous comments about our services and staff. We really appreciate every single words you share with trip advisor and we look forward to welcome you back (as you said sooner than 9 years hopefully next year ) on this your specially home...

Arlington, Virginia
Reviewed 23 April 2014 via mobile

not as crowded as some other resorts, did not try the food but grounds are quaint and well kept. stayed as a timeshare- diving was ok directly off the pier; and this has a nice pool- rooms are outdated. get out to enjoy cozumel between 11-3pm after 3 cruise crowd leaves and u can actually enjoy the resort

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Helpful?
1Thank JamesLagasca
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Thank you for your comments and recommendations, which are the best tools to improve all of our services. l Thank you again for choosing us and share your experience. Sincerely, Andrès Maillard

xxx
Reviewed 22 April 2014

After a little bit than a year, we decided to go back to our favorite place in mexico, now we were really surprised! the hotel has been revamped, but the service is impecable as always, whenever you go there, make sure vicky attends you awsome attention. Now you have much more to do, paddle boards have been incorporated, although you...

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Helpful?
2Thank 3xs
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thanks for taking the time to share your experience from your las stayed, it is great to read that you notice all the changes we have being doing in the property, we work hard every day to improve and to full fit our guest necessities. We will express Vicky your words and share with all the staff this...

San Antonio, Texas
Reviewed 21 April 2014

El Cid was better than I thought it would be. I almost didn’t want to write about it and keep it my little secret but I felt like I had to share my terrific experience with you all. I was in Cozumel on one of my cruise stops in the Caribbean. After a long trip to Jamaica and Grand Cayman,...

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Helpful?
1Thank Ldominici
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Mr.Lorddominici Thank you for sharing your past expérience at our facilities, it is nice to read that you enjoyed your day with us, i will personally extend your words to Vicky. Hoping to host you as a guest very soon have a good day. Sincerelly Andres Maillard General Manager.

California
Reviewed 20 April 2014

Let's name all the issues I have: 1. The staff was friendly at the front desk/concierge but incompetent. I wrote down exactly my information, the restaurant name (Buccanos), date & time I wanted to make reservation for the concierge. He picked up the phone and then I confirmed with him that he did make the reservation after he put the...

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Helpful?
2Thank 4Walkers
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I want to thank you for your time to post this comments. we always appreciate all type of review positive or negative will help us to improve areas and services. i can see that you are really unhappy for the internet fails, the hotel location, and the concierge service and i want to let you...

Palo Alto, California
Reviewed 20 April 2014

First, the good: the rooms are clean, and the continental breakfast was good. Now for the bad: Unlike some other reviewers, we didn't like the lunch or dinner food. We get better Mexican food back home in California. Our dive shop left messages for us that were never delivered. The dive shop told us they had had this experience before...

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Helpful?
1Thank John-PaloAlto
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I want to thank you for tyour time to post this comments. we always appreciate all type of review positive or negative will help us to improve areas and services. i can see that you are really unhappy for the internet fails, the hotel location, and the concierge service and i want to let you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4. 5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €97 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#3 Green Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from El Cid La Ceiba Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here unless you are over 70. Even then, I would not recommend it. The food alone is a giant turn off. ”
 of 5 bubbles K4084CDjulieh, 27 Mar 2017 | Read review
“Cruise ships dock right out in front of resort everyday and resort lets people from the ships into resort so it gets busier during the day.”
 of 5 bubbles mjretterath, 21 Mar 2017 | Read review
“The garden view rooms are just fine with us, as we can still see the ocean just fine.”
 of 5 bubbles josephwW1872CP, 11 Mar 2017 | Read review
“ask for a one bedroom”
 of 5 bubbles CarolE542, 7 Mar 2017 | Read review
“Lower (non tower) room have much smaller kitchens, but closer to water.”
 of 5 bubbles G8960GRgregb, 7 Mar 2017 | Read review
5 of 5