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Casa Mexicana Cozumel

1,196 reviews
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Traveller (685)
Room & Suite (292)
Dining (78)
Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“breakfast buffet”(92 reviews)
“ocean view”(93 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3.0 Star Hotel
All hotel details
Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,196)Write a Review
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Show reviews that mention
All reviewsbreakfast buffetocean viewthe breakfast areasmall poolcentral locationrecommend casaaqua safariferry pierevery morningyogurtdive shopsstreet noisetown squaredive trippool deckmade to order omeletsrestaurants and bars
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351 - 355 of 993 reviews
Reviewed 22 February 2016

First trip here was nice, this time, not so much! They put us in a stinky smoking room (we are non smokers), on the 5th floor. The smoke smell from rooms around us came through the vents. The very last room on the 5th floor,...More

1  Thank Bonnie H
Response from GerenciaCMC, Director de Relaciones con Clientes at Casa Mexicana CozumelResponded 8 April 2016

Dear guest, We apologize for the inconvenience caused. We offer you an apology and hope you visit us in the future and give us the opportunity to make amends for this misunderstanding. Until next time...

Reviewed 22 February 2016

All though it was under bad circumstances (my boyfriend was sent to hospital from a ship and the hospital booked it for me) their hospitality was great and made it much better. I would love to go back for vacation Front desk was great especially...More

1  Thank Edna C
Response from GerenciaCMC, Director de Relaciones con Clientes at Casa Mexicana CozumelResponded 8 April 2016

Dear guest, Is been a pleasure for us to welcomed and served you in this your home away from home. We are happy to know you enjoy your stay, this help us to maintain and improve our quality and service. Until next time...

Reviewed 20 February 2016

We had a wonderful time in Cozumel thanks to staying at the Casa Mexicana. The hotel was immaculate. The hotel staff were friendly, responsive, and courteous, and went out of their way to be helpful: Karina (Kari) a front desk attendant was impeccable who spent...More

Thank Charles B
Response from GerenciaCMC, Director de Relaciones con Clientes at Casa Mexicana CozumelResponded 8 April 2016

Dear guest, Is been a pleasure for us to welcomed and served you in this your home away from home. We are happy to know you enjoy your stay, this help us to maintain and improve our quality and service. Until next time...

Reviewed 19 February 2016

Wake up to a nice, included breakfast manned by smiling locals ready for a day doing what ever you want. You are right downtown on the water (no beach) for views with a nice clean room at a great price. There are 2 ways to...More

Thank richw332
Response from GerenciaCMC, Director de Relaciones con Clientes at Casa Mexicana CozumelResponded 9 March 2016

Dear Guest, thank you for your comments, is been our pleasure to received and served you in this your home away from home. We await your next visit. Until the next time...

Reviewed 17 February 2016

took over 2 hours to check-in arguing with the staff over per paid room. Then they upcharged anyway for a child. Would not recommend this hotel to anyone. the pool is not much bigger than a large tub. There are many other hotels in downtown...More

2  Thank kurtaggie
Response from GerenciaCMC, Director de Relaciones con Clientes at Casa Mexicana CozumelResponded 19 February 2016

Dear guest, We apologize for the inconvenience, we hope you visit us in the future to amend these misunderstandings. Best regards...

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Breakfast included
Free Parking
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$75 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$75 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (685)
Room & Suite (292)
Dining (78)
Pool & Beach (66)
Amenities (13)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
scubakramers_10
3 February 2018|
AnswerShow all 3 answers
Response from ConciergeCasaMex | Property representative |
Since we are right in the downtown of cozumel we're surrounded by many choices of resturants, our concierge will be happy to mention you the best places to eat while you're here!
1
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Google Translation
ch10
21 January 2018|
AnswerShow all 2 answers
Response from ConciergeCasaMex | Property representative |
Hello, we will be happy to welcome you!... We can give you some information about the island and the best restaurants when you're here. My name is Bella Aguilera I'm the concierge and I will provide you all the information... More
1
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Google Translation
jane m
10 January 2018|
Answer
Response from ConciergeCasaMex | Property representative |
It will be a pleasure for us to receive you in our hotel. A taxi to the hotel that you mention has an approximate price of $ 200 Mexican pesos. When you get here our Concierge Bella Aguilera can give you more information... More
0
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Google Translation
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Room Tips
"We were in 214, liked it fine. Some of the rooms on the 3rd floor have a balcony that overlooks the..."
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"Nip pick. English on the television would be nice for down time."
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"Tip the servers, maids and food staff in the hotels and the restaurants you dine at. They are always great..."
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"Great for scuba divers, quiet rooms and the breakfast buffet opens at 7:00 am."
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