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Grand Park Royal Cozumel

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Traveller (4073)
Pool & Beach (1047)
Room & Suite (701)
Overview
  • Excellent42%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“time share”(342 reviews)
“bikini bar”(60 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,668)
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3,339 results
Traveller rating
1,248
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510
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151
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LanguageEnglish
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1,248
1,216
510
214
151
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1 - 5 of 3,339 reviews
A TripAdvisor Member
11
Reviewed today

Checking was a breeze, staff was very friendly, the staff around were very nice, the big disappointment was there was not much of a beach also it was difficult to get a reservation for the restaurants it was smack in the middle of the day...More

Review collected in partnership with this hotel
1  Thank A TripAdvisor Member
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear guest, Let us thank you in the first place for staying at Grand Park Royal Cozumel. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our...More

Reviewed yesterday

My expectations were beyond what I expected! First of the all, the food service was so delicious, clean and plentiful. The staff were very friendly and accommodating. The rooms were clean and neat everyday. The drinks flowed , the other guests were fun and respectful...More

Thank jjolly01
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear jjolly01 First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience.It is enormously satisfying to know that you had a memorable stay. That...More

Reviewed yesterday

This is our second time visiting this resort and our last. Pros: Aldo, Nora, Javier and the young bartender at the sports bar. Cons: They have 3 pools but the two closest to the ocean were almost to warm to get in. The swim up...More

Thank Amy R
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear Amy R Let us thank you in the first place for staying at Grand Park Royal Cozumel. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints...More

Reviewed yesterday

I had a wonderful time with my best friend. Everyone were very attentive and cordial. They made our experience worth it. I loved the service, entertainment and bar! I would return again with my family!More

Review collected in partnership with this hotel
Thank isabelaranda2018
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded today

Dear isabelaranda2018 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it...More

Reviewed 6 days ago via mobile

We went for 10 days with my parents. We have been visiting Cozumel for the last 20 years. First time here at Grand Park Royal. Resort is nice and rooms were great. We loved that this resort had an adults only pool! Although there was...More

Thank LACEY H
Response from PARKCZM, Gerente at Grand Park Royal CozumelResponded 3 days ago

Dear LACEY H Thank you for your stay at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It disappoints us to know that we were unable to meet your expectations, for which...More

View more reviews
About
Description
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, ...More you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel! Less
Hotel class
Hotel class
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Room Service
Free Internet
Spa
Air Conditioning
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Breakfast included
Free High Speed Internet (WiFi)
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Hotel class
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (4073)
Pool & Beach (1047)
Room & Suite (701)
Dining (236)
Family and Play Areas (37)
Amenities (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
jlamasse
28 June 2018|
Answer
Response from PARKCZM | Property representative |
Dear jlamasse, our opening times for the day pass is a 10:00 am now, our bars and snacks open at 11:00 am, if is Ok for you arrive at 8:00 am, we dont have any trouble. Best regards!
0
Votes
Google Translation
Grace F
28 June 2018|
Answer
Response from PARKCZM | Property representative |
Dear Grace, please receive my apologies for taking long time to respond your question, we work 24 hours at the front desk, do not hesitate to arrive. Best regards!
0
Votes
Google Translation
Grace F
28 June 2018|
Answer
Response from PARKCZM | Property representative |
Dear Grace, please receive my apologies for taking long time to respond your question, we work 24 hours at the front desk, do not hesitate to arrive. Best regards!
0
Votes
Google Translation
Room Tips
"Make certain all the amenities offered are in the room !!!"
Read review
"ask for the high floors, great view of the ocean, low noise"