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Grand Park Royal Cozumel

Bookit.comUS$179*
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#13 of 51 Hotels in Cozumel
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$277*
US$179*
Great Deal
US$183*
US$183*
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Grand Park Royal Cozumel
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3,844 Reviews from our TripAdvisor Community

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Showing 2,890: English reviews
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Torrance, California
Reviewed yesterday NEW

Italian & Caribbean restaurants are very nice place to enjoy dinner. Good fresh meets and sea foods, Waiters are kind, friendly and neatly dressed. Easy to make Restaurant reservations between 12 noon -3PM without any delays. I strongly recommend $3.00-5.00 tips each dinner, they work so hard. Even Buffett Restaurant, at least $1.00 tip each person recommend. I feel sorry...

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Helpful?
Thank James L
Reviewed yesterday NEW

Everything was great, drinks, food, pools, sites. The best part was the staff, everyone was so friendly and helpful. They make you feel right at home. The pools is amazing, great options for pools or beach. The snorkeling is also terrific.

Review collected in partnership with this hotel
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Thank 791thomasu
Seneca, South Carolina
Reviewed yesterday NEWvia mobile

Biggest detractor is the oceanfront, which is blocked by two or three cruise ships each day, all day. The pier for the ships almost encircles the resort, and it is a huge eyesore because it's painted orange & black stripes. It really detracts from the ocean beauty. There is no beach at this resort. Only a small, rocky water entry...

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Thank SCTravelerandskier
A TripAdvisor Member
2 reviews
Reviewed yesterday NEW

Very nice place, so beautiful, and excellent hotel and service. The pools are very nice and the bar & restaurants are ok. The rooms are good, but we just missed the ocean view. We hope back in the near future.

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Thank A TripAdvisor Member
Reviewed 2 days ago NEW

Very nice staff with very good food. The only complaint I have is a lot more children in the pools. This property has four pools and they should make at least one of them for adults only. The daily events are a nice change of pace. The staff makes everything fun!

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Thank Beverly W
Reviewed 2 days ago NEW

Very low quality resort with a big name, few good things are the location and is kept very clean. Main pool construction was extremely loud and the food quality was low than average. This place need a new manager with better idea how to run a resort. Kudos for housekeeping crew.

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Thank jmr712017
Reviewed 2 days ago NEWvia mobile

My friend and I stayed here for our 40th birthdays for 4 nights through Groupon and Vacation Express. I was quite weary to say the least. Would I arrive and it be a hoax? Well, it was beautiful! I would say it was well worth the money spent. Was it perfect? No. But nothing is. They do try to get...

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Thank 328baker
Longview, Washington
Reviewed 3 days ago NEWvia mobile

We stayed at the Grand Park Royal for a week. This was our second trip there. At first I wanted to write a terrible review. We arrived Saturday and the lobby was full of 30-40 people checking in. Mostly large groups of families. The main pool under construction caused the other two pools to be ridiculously full. Sunday we tried...

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Helpful?
Thank atroch
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear atroch Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We would be pleased to welcome you again to demonstrate the improvements achieved. Cordially, Ignacio Rivera. General Manager.

Columbus, Indiana
Reviewed 5 days ago NEWvia mobile

So disappointed! When we checked in we were told we were Expedia VIP, even though we booked through Orbitz? Honestly, I feel like it was their way of saying "you're white, here's a special label for you". That rubbed me the wrong way. The "concierge" turned out to be a ruthless timeshare nazi. We were afraid to go back to...

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Helpful?
Thank estinson89
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear estinson89 Let us thank you in the first place for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints us to...

Fort Worth, Texas
Reviewed 5 days ago NEW

Reading all previous reviews really were helpful. We walked off the airport property to catch the cab(great tip from previous reviews). This was our first trip out of the US and we really enjoyed everything. Our room is probably the best room we have ever stayed in 6th floor, king bed and amazing ocean views. No need to up grade...

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Helpful?
Thank elyjesse
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear elyjesse First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €129 - €342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
489 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are worth the extra money.”
beverlyw605, 22 May 2017 | Read review
“Request a room on the 6th floor or higher”
847lum, 4 May 2017 | Read review
“High room, OceanView - most rooms dont face ocean straight on, they are on an angle”
A963XOchris, 1 May 2017 | Read review
“4th floor great garden view view of pools and courtyard. Floor 9 and above would have ocean.”
cdev2017, 24 Apr 2017 | Read review
“Tower rooms have lots if street noise!!”
dsilvaggio, 18 Apr 2017 | Read review
5 of 5
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US$179* /night
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AMOMAUS$277
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*Disclaimer
Prices are for 1 room, 2 adults
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