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Iberostar Cozumel

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#12 of 51 Hotels in Cozumel
Certificate of Excellence
GreenLeadersGold level
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Iberostar Cozumel
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4,584 Reviews from our TripAdvisor Community

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Showing 4,171: English reviews
Ottawa, Canada
Reviewed 2 weeks ago

my week of bliss in July as long worn off and looking back helps me wait until I return mid-February. My flight form TO was much ealier this time and alshtough I was expecting the usual long line up at the airport to go through customs, it was fast this time; same for transport to the hotel. So fast that...

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Helpful?
1Thank belangn
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for writing such a very detailed review about your stay at IBEROSTAR Cozumel. We are proud to know that there are many areas in which you consider us best and that you have enjoyed your vacation with us. We are also happy to know that you enjoyed the diving and the service provide from our friendly...

Willmar, Minnesota
Reviewed 2 weeks ago

We have been to multiple all inclusive and non inclusive resorts in Cozumel and Playa Del Carmen. Iberostar ranks in one of my favorites. It is very far from the city center so if that is something that is important to you, you may want to find something closer. We thought the food was good for an AI resort. We...

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5Thank eec1010
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First of all, thank you for taking part of your valuable time to share your review about your last experience at IBEROSTAR Cozumel. We are thrilled to know that you had a great vacation experience with us; there is nothing that makes us happier than to know that you enjoyed our staff attention, facilities and most of all,...

Brecksville, Ohio
Reviewed 2 weeks ago

We had not gone to an all-inclusive resort in many years and now I'm wondering why! There were many pros and a few cons of our stay (which was Christmas Day through New Years Eve 2016). I'll start with the pros. If you're looking for a quiet location without resort after resort to contend with, this is the place for...

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Helpful?
3Thank Cindy K
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Cozumel for your New Year’s vacations in Mexico. We appreciate your kindness to sharing your last experience in our beautiful property. We are really proud to know that, we have met your expectations and have made your days fantastic. Also, we would like to inform you that Iberostar Hotels...

Charleston, South Carolina, USA
Reviewed 2 weeks ago

Let me just begin with the statement I am not a fan of Mexico but I was outvoted and we ended up at Iberostar Cozumel.We were a group of 8 with two sets of grandparents, a one year old, her parents, and her aunt. We had a wonderful time and no one got sick. The resort staff was incredibly friendly,...

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Helpful?
Thank roberta g
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Allow us to thank you for taking the time to share your experience with us. We would like you to know that we are grateful for your appreciation towards the service provided. It is truly an honor to know that you enjoyed very much your stay with us and that we were able to make your thanksgiving trip...

North Dakota
Reviewed 2 weeks ago

This was a beautiful resort. Rather than staying in a large building with stuffy elevators, each of the guest rooms had their own private entrance with a relaxing hammock on either its patio or balcony amidst the rainforest like atmosphere. Staff was extremely friendly and service throughout the resort was exceptional! Another plus of this resort is that there was...

Review collected in partnership with Iberostar
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1Thank happytotravel12345
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would to thank you for choosing IBEROSTAR for your recent holiday in Cozumel. We are glad to read that you enjoyed the mimosas and the service. Concerning our food offerings, we would like to mention that our Executive Chef is always working on improving the different options offered at our buffets and in our a la carte...

New York City, New York
Reviewed 2 weeks ago via mobile

The hotel itself was OK. The grounds were very pretty with lots of neat wildlife roaming around the property (flamingos, parrots, large lizards and a few cats). The room - especially the bed - was comfy and housekeeping kept the mini fridge stocked and a constant supply of fresh towels. One gripe- there was no conditioner available, only shampoo/conditioner, which...

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3Thank BrittonNB
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First of all, thank you for sharing your review about your recent stay at IBEROSTAR Cozumel. We are more than happy to know that you enjoyed the hotel facilities, and that our staff was able to make your stay an enjoyable experience. We also appreciate every feedback that we receive due that we truly believe that it represents...

Odessa, Texas
Reviewed 2 weeks ago

To start off this was our Annual Christmas Vacation Trip for my Mom and Myself and this year we chose to spend it in Cozumel Mexico at the Iberostar Cozumel, which ended up being such a wonderfully fun experience from beginning to end!!! We stayed December 20th 2016 - December 26th 2016. Where to start I have so many positive...

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4Thank Lauren V
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We are very happy to read that you had such an amazing time in our hospitality at IBEROSTAR Cozumel and want to thank you for using TripAdvisor to share your experience with others. We appreciate your recognition of the Christmas buffet, this is the most beautiful and gala buffet in all the year we have, thank you for...

Belton, Missouri
Reviewed 2 weeks ago

This is our first time at an all-inclusive, We normally go on cruises but we wanted to dive so with Dressler divers on site it was a perfect match to try. From the moment we exited the taxi we were greeted and welcomed. Very pleasant greeting from everyone. The check in was easy and seamless. we were introduce to the...

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Thank tim w
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We really appreciate for giving us a detailed review of our resort; we are delighted to hear that a wonderful diving time with us. We are glad to hear that you have had one of your first all-inclusive vacations by far and specially that our staff was able to make you stay so enjoyable. Once again thank you...

Reviewed 3 weeks ago

Liked: - Snorkeling in front of the hotel, both by the pier and to the empty beach on the left where we saw pipefishes, cushion starfishes, a yellow stingray, and other types of tropical fishes. - Cozumel snorkeling - pretty awesome! - Each room has a hammock. - You can kayak for $2 a person. - Basketball hoops in the...

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1Thank Shailene_Hope
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First of all, thank you for choosing IBEROSTAR for your recent vacations at Cozumel. It is great to hear that you found our nice facilities, natural grounds and amazing staff, worthy for recognition. The non-motor water sports are included throughout your stay, we are located in a well preserved National Park right in front of the second biggest...

Peterborough
Reviewed 3 weeks ago

My husband and I took my 80 year old parents and two young adult children to the Iberostar Cozumel on vacation the week of December 17 to 24, 2016. Weather was fantastic!! Nice, small family resort. Clean and accommodations were one level or two level buildings. We were in the 7300 series rooms - perfect location for pool and restaurant...

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Thank peterrO4816UD
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, IBEROSTAR Cozumel is very pleased to know that you have spent a splendid vacation in our facilities. At IBEROSTAR we believe that the “human factor” is essential and we know that keys open doors but are fully aware that genuine gestures open hearts and this is what our staff strives to achieve through their passion for hospitality and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €158 - €408 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cozumel staff and other travellers.
594 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms near the pool are nice and quiet and convenient”
 of 5 bubbles maxx01, 19 Jan 2017 | Read review
“all the rooms are good,”
 of 5 bubbles ahesk, 17 Jan 2017 | Read review
“All rooms in separate buildings clustered in 3-4 rooms each.”
 of 5 bubbles j_rd_nw, 17 Jan 2017 | Read review
“Ask for a room near the pool. It is quieter at night and the pool restaurant is better than most all inclusive resorts main dining!”
 of 5 bubbles ericbW9031GV, 15 Jan 2017 | Read review
“I would stay away from rooms near the renovation in process. Quieter rooms are also away from the theater, it gets loud!”
 of 5 bubbles familyofsixinMA, 15 Jan 2017 | Read review
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