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Iberostar Cozumel

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#12 of 50 Hotels in Cozumel
Certificate of Excellence
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Iberostar Cozumel
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4,500 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Cozumel
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Showing 4,096: English reviews
Seattle, Washington
Reviewed 2 weeks ago via mobile

Once again we returned to the Iberostar Cozumel this is our 9th visit to this resort. They have been busy making some renovations mostly updates to the room facades and refreshing the buildings. They have a new restaurant it's a oriental themed restaurant we missed the Mexican restaurant they also have a Tex mex which was an improvement over the...

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Helpful?
2Thank 713sunseeker
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing to stay for the ninth time with us. We truly appreciate your loyalty and we are honored to keep welcoming you. It is very pleasant to read that your stay was amazing and that our staff made you feel like a star with us. We will make sure that each one of them receives...

Austin, Texas
Reviewed 2 weeks ago

I stayed at Iberostar Cozumel with my husband, sister, her boyfriend, and my parents in May 2016. This is a fantastic mid-range hotel. It is not a 5-star or super luxurious, but it is quiet, clean, and beautiful. Beach & Hotel Grounds: We loved how lush and beautiful the grounds were. The colorful "huts" added to the tropical feel. There...

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7Thank Heather R
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for taking the time to share your experience with us. We are glad to know that you and your family had a nice time and that our staff was able to make your stay an enjoyable experience. We are happy to know that you were overall pleased with our resort services and facilities such...

Vallejo
Reviewed 2 weeks ago

This hotel works very well for us. We are divers and they have an excellent dive shop. You are able to get an early excellent breakfast and off to dive. The people here are some of the friendliest we have encountered at a hotel. Always helpful and smiling. A great tip we discovered on our last night. The have a...

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Helpful?
1Thank saraangls
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for taking the time to write a very detailed review on TripAdvisor, we are confident that other travelers will appreciate all the information you provided. We are delighted that you were pleased with the allocation of our beautiful property, including the lush vegetation and local wildlife as well as the friendliness of the staff and the...

Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

My mom and I stayed at the Iberostar Cozumel Oct 22-30th. The resort is filled with little cute bungalows styled rooms throughout which we thought were very cute . Our room was an oceanfront so we had an amazing view of the ocean but I was disappointed by the lack of beach. The water is not the beautiful blue or...

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Helpful?
3Thank Marlo L
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First of all, we would like to thank you for taking the time to express your opinion about your recent stay with us and for choosing our resort. We are happy to hear that you enjoyed our cozy facilities and landscaping as well we appreciate your gentle words about our exceptional staff; they really work hard in order...

Reviewed 2 weeks ago via mobile

This was our second stay at Cozumel, first at this hotel, and it was just splendidly intoxicating with nature and serene beauty!!! I have very few complaints for this little slice of Heaven. Check in... Painfully slow, perhaps the slowest we have encountered yet. On the positive, the front desk staff were the friendliest of any front desk staff we...

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4Thank Jennifer G
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, It has been with a great amount of satisfaction that we have had the pleasure of reading this wonderful review of your recent holiday in our hospitality at IBEROSTAR Cozumel. We are very grateful for the time and effort involved in writing and sharing it with us and the TripAdvisor community. Thank you for your very nice compliments...

Whitby, Canada
Reviewed 2 weeks ago

Just got back from a week at Iberostar Cozumel. Overall, a very nice resort that I would recommend. Dates: Nov 6 to 13. ROOMS: The rooms are set up in little villas. Our room was 2602. It was on the ground level, with patio entrance. Pros: Very cute, multi-coloured villas are appealing to the eye. Rooms have flat screen TVs...

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3Thank JennuineP
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We have taken note in our opportunity areas kindly mentioned on your overview. Please be certain that all your feedback have reached our Management and...

Darlington, South Carolina
Reviewed 2 weeks ago

We've been to other Iberostars, so we were surprised that some things were well below expectations. First, on the positive side, the grounds are very clean and attractive. The hut-like buildings are pleasant to the eyes, the greenery is lush, and the flamingos, iguanas, plentiful peacocks, and turtles are fun to see. Our beach was white and sandy, and we...

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Helpful?
Thank cisco289
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to express our gratitude for the comments you made about your recent visit to IBEROSTAR Cozumel as they help us to understand how our guests´ experience their vacations in our hospitality. We are glad your experience was overall positive, thank you for your comments regarding our facilities and most importantly the service and hospitality our...

Ottawa, Canada
Reviewed 2 weeks ago

I traveled to this resort with an 18+ person dive group from Nov 7-14. Our check-in was swift, and when we received our room it was clean and quiet. Lovely marble and pebbled floors and everything was very nice and clean. My ONE complaint about this resort was the lack of hot water for a shower. I was apparently the...

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1Thank CRaicevic
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to take this opportunity to thank you for staying at our hotel in Cozumel and for taking the time to write a review about your stay with us. We appreciate your impression about our hotel grounds. In the beautiful flora, you can find a large diversity of regional plants which grow naturally in the Yucatan...

Reviewed 2 weeks ago

Some of the buildings are a little dated, but they are making upgrades to a lot of them. For the amount of money we paid, this was the perfect resort. The food was good, the drinks were awesome and the staff, well, they were just the friendliest bunch of people who seem to really enjoy what they do every day....

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Thank Laura L
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for the great feedback on your recent holiday experience at our IBEROSTAR Cozumel; our guests’ satisfaction is our number one goal. Moreover, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our...

Vilnius, Lithuania
Reviewed 2 weeks ago

I'm a fan of Iberostar resorts, and this one is no exception. Right on the beach, beautifully decorated rooms and hotel grounds, varied and changing buffet menus and very nice staff. You do need shoes to enter the sea though, as it's rocky, but apart from that swimming in the sea is really nice. Oh, and it's away from town...

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1Thank Jurgi R
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to thank you for choosing our beautiful property for your recent vacations. Moreover, we are very pleased to read your praising comments on the quality of our gastronomy, locations, friendly staff and beautiful flora and fauna. In regard to your comment about the beach, we would like to let you know that the reason for...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €142 - €375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cozumel staff and other travellers.
566 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms closer to the restaurants and reception appear to have been already renovated.”
 of 5 bubbles 2candream, 6 Dec 2016 | Read review
“if traveling in a family of 4 choose a sweet not a standard, a standard is way to small. i”
 of 5 bubbles 117lizab, 29 Nov 2016 | Read review
“I don't think there is a bad room location-wise There are no dressers, just some cubbies in the closet A/C had great fan for white-noise”
 of 5 bubbles slholthouser, 29 Nov 2016 | Read review
“Suites are worth the upgrade”
 of 5 bubbles sandybubbles, 22 Nov 2016 | Read review
“Not to many water front but all rooms are in garden setting”
 of 5 bubbles susancO4400IY, 22 Nov 2016 | Read review
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