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      Hotel B Cozumel

      767 Reviews
      #21 of 52 Hotels in Cozumel
      Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico
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      Best prices for your stay
      09/07/2017 10/07/2017
      1 room
      • 1 room
        2 adults
        • 2 adults
          0 children
          • 0 children
            US$290
            US$152
            View Deal
            US$290
            US$152
            View Deal
            US$165
            View Deal
            Expedia.comUS$164
            Orbitz.comUS$164
            HotelQuicklyUS$290
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            Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
            All photos (1,100)
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            Certificate of Excellence
            Traveller (752)
            Room & Suite (264)
            Pool & Beach (234)
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            Overview
            4.0
            767 reviews
            • Excellent52%
            • Very good28%
            • Average9%
            • Poor5%
            • Terrible6%
            Travellers talk about
            “hot tub” (58 reviews)
            “ceviche” (31 reviews)
            “loved hotel” (7 reviews)
            Free Internet
            Free Parking
            Breakfast included
            Air Conditioning
            Beachfront
            Pool
            Non-Smoking Rooms
            Restaurant
            Room Service
            Suites
            Poolside Bar
            Concierge
            Pets Allowed
            Spa
            Laundry Service
            Private Balcony
            3.0 Star Hotel
            All hotel details
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            Rooms
            9 Jul10 Jul
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            1 room, 2 adults, 0 children
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            Write a Review
            Reviews (767)
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            1 - 5 of 494 reviews

            Reviewed 1 week ago
            Average at Best

            This is an average property at Best. It's old but has been revived and updated as much as possible but they fall short in employee training. There are some employees here who know how to handle customers but overall not great. Between putting someone in...More

            Thank cokerbud
            Response from RicardoRuizP, Gerente at Hotel B CozumelResponded 1 week ago

            Dear Cokerbud, Thank you for taking the time to share your comments about your experience at Hotel B. I'm sorry that the service received from some of our staff members was not what we'd like to offer to our guest. We are working on training...More

            Reviewed 4 weeks ago
            Hotel B is the place to be!

            Traveling to Mexico can sometimes be overwhelming with all the big resorts and tourist traps, but Hotel B is a gem that you can peacefully escape to! The Hotel is simple, but so unique and special. From the wonderful breakfasts in the morning to the...More

            Thank NicoleAngelique
            Response from RicardoRuizP, Gerente at Hotel B CozumelResponded 3 weeks ago

            Dear NicoleAngelique, Thank you for sharing your experience with us. I am really glad that our service and facilities were for your liking. I will share your comments with all the staff. It will be a big motivation for all of us. I hope to...More

            Reviewed 4 weeks ago via mobile
            Big disappointment

            My husband and I are currently staying at the Hotel B, we've been here since Saturday and I'm ready to check out and move hotels for the remainder of our stay. The room is ok, the beds are hard as a rock. Our room key...More

            1  Thank Melanie W
            Response from RicardoRuizP, Manager at Hotel B CozumelResponded 4 weeks ago

            Dear Melanie, Thank you for taking the time to share your comments with us. I am really sorry to read that your experience was not what we are used to offer to our guest. I will personally verify the key issue and what you are...More

            Reviewed 16 May 2017
            Fantastic Hotel

            Been here 7 nights and have to say our expectations were met and exceeded. Room was always clean, nice big bath towels, great internet in room and on grounds, pool is fantastic, airconditioner was great, staff are all friendly and helpful. Great snorkeling right in...More

            Thank Barbara B
            Response from Andrés C, Guest Relations Manager at Hotel B CozumelResponded 17 May 2017

            Dear guest, Thanks for the comment! It is a pleasure to hear that your stay with us was pleasant, we hope you visit us very soon so that you enjoy this beautiful paradise and our service, regards! Sincerely, A. Castillo Guest service manager gte.servicio.huesped@hotelbcozumel.com

            Reviewed 11 May 2017
            Very pleased

            Staff was friendly and attentive. Grounds were clean. Swimming area is amazing! Rooms were fresh, clean and provided enough area for comfort. Bed was ok, a little hard for my liking. Will definitely go back. Food was DELICIOUS and fresh!

            Review collected in partnership with this hotel
            Thank Tami O
            Response from Andrés C, Guest Relations Manager at Hotel B CozumelResponded 12 May 2017

            Dear Tami, Thanks for the comment! We are happy that your stay was pleasant, we hope you come back very soon to enjoy this beautiful place, the staff will be waiting for you, regards! Sincerely, A. Castillo Guest service manager gte.servicio.huesped@hotelbcozumel.com

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            About
            Awards & Recognition
            Certificate of Excellence
            Amenities
            • Top amenities
            • Pool
            • Restaurant
            • Room Service
            • Free Parking
            • Beachfront
            • Bar/Lounge
            • Breakfast included
            • Spa
            • Free Internet
            • Hotel Amenities
            • Room Service
            • Free Parking
            • Breakfast included
            • Laundry Service
            • Concierge
            • Multilingual Staff
            • Room amenities
            • Air Conditioning
            • Things to do
            • Pool
            • Restaurant
            • Bar/Lounge
            • Spa
            • Hot Tub
            Details
            • Price range
            • US$67 - US$320 (Based on Average Rates for a Standard Room)
            • Hotel class
            • Hotel Style
            • #13 On the Beach Hotel in Cozumel
            • Room types
            • Suites ,
            • Non-Smoking Rooms ,
            • Family Rooms
            • Number of rooms
            • 45
            • Reservation Options
            • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Hotwire, TripOnline SA, Cancelon, HotelsforEveryone, Hotel.de, HotelQuickly and Priceline so you can book your Hotel B Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
            • Location
            • Mexico >
            • Yucatan Peninsula >
            • Quintana Roo >
            • Cozumel
            • Also Known As
            • Hotel Fontan Cozumel Dive
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            All photos (1,100)
            Full view
            Traveller (752)
            Room & Suite (264)
            Pool & Beach (234)
            Dining (74)
            Hotel & Grounds (489)
            Family and Play Areas (11)
            Bathroom (6)
            Business Centre & Event Rooms (2)
            Nearby
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            Questions & AnswersAsk a question
            johnvGrandRapids_MI
            I would like to know If there are refrigerators in the rooms. I would not like to stay where there is no refrigerator for my soda and water.
            28 March 2017|
            Answer
            Response from RicardoRuizP | Property representative |
            Dear Johny, Unfortunately, we don't have fridges in all our rooms, we have them in the Junior Suite rooms. We have the project to put fridges later this year.
            0
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            Google Translation
            jane m
            do you supply bottles of water daily at no charge in our rooms?
            24 March 2017|
            Answer Show all 5 answers
            Response from RicardoRuizP | Property representative |
            Dear Jane, AS a part of our commitment to the environment we offer jugs in our rooms and water dispensers on the stairs and every day our housekeeper fill it. if you´d like to have bottles of water you can ask for at... More
            0
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            Google Translation
            marianne p
            My husband and I stayed at the Hotel B 2 year's ago! The good the bad and the ugly! Upon arriving they tried to give us the miserable forest room! HA I had paid for a ocean front king with balcony, I printed up photos and my correspondence with Hotel B before arrival. That got them! Ha we got our room that we paid for! Breakfast was a joke every morning. I felt so badly for our waiter, he would have been wonderful except for the Nazi style management that watched him serve all the tables instead of pitching in and helping! Myself being a former waitress wanted to get up and help him serve coffee. Bad intimidating management all around! I see it is still happening! Nothing has changed in two years's, Same complaint's, same poor excuses and explanations from management. Management lurking around every corner, behaving as though you are doing something wrong, I felt very uncomfortable! I finally said something after I was treated so badly trying to refill my own coffee cup (the thief that I am) I came back to my room and their was a bottle of wine and a beautiful vase of flowers. Nice touch. Our maid was wonderful and was nicely rewarded privately. My breakfast waiter was also privately rewarded after I saw my tip money going into a locked box by management! Shame on them! I will never return there ever! When a hospitality business does not trust it's guest's and staff something is very wrong! And take's tip money away from hard working people in a poor community, shame on your business practice's! My question is when are you actually going to address the issues that guest's bring to you attention and actually do something about them? Instead the same answer day after day, month after month, year after year. That's all!
            10 March 2017|
            Answer
            Response from RicardoRuizP | Property representative |
            I am very sorry to see the experience that you had at the Hotel B, but overall for the bad impression, you have about how we treat our staff. I apologize for our restaurant service, we are working to improve our waiting... More
            0
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            Google Translation
            Room Tips
            "Lower floor away from the construction"
            Read review
            "Make sure you get the ocean view deluxe room; the view will not disappoint!"
            Read review
            "Choose ocean view room, you will enjoy wonderful sunsets. W had 2nd floor and would request again,"
            Read review
            "Don't book on ground floor! Too loud! Oh by the way pool was freezing. But hey the ocean was right there!"
            Read review
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