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Hotel Cozumel and Resort

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1,685 Reviews from our TripAdvisor Community

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Showing 1,456: English reviews
Los Angeles, California, United States
Reviewed 22 August 2013

We ended up picking Hotel Cozumel for a girl's getaway trip because of room availability and price, but we were pretty impressed with resort once we got there. The staff was friendly and attentive and the location was pretty close to downtown that most of the time we just walked to where we wanted to go. The rooms were pretty...

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1Thank Jess J
Tucson, Arizona
Reviewed 18 August 2013

We have been coming to Hotel Cozumel for so many years, that we feel that it is our home away from home:) The staff is so polite and welcoming. They all really work hard to make your stay a memorable one. They are updating this hotel nicely. They have new pool chairs, loungers and tables. Their bedding is more comfortable...

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2Thank EdandGerry
Peoria, Illinois, United States
Reviewed 12 August 2013

I had a great time at this resort. From Mimosas with breakfast out by the pool, to late night walks on the beach, this resort was by far the best. I stayed for 7 nights, and had all of my meals, snacks and alcohol taken care of for around $600. There was a small issue finding my reservation in their...

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1Thank Michael C
Maine
Reviewed 12 August 2013

We just spent a week at Hotel Cozumel. We payed for an all inclusion package, which included food and alcoholic beverages and the price was VERY reasonable. I has the largest swimming pool on the island. The rooms are kept clean and the the cleaning staff was friendly and helpful. Desk staff super helpful and friendly. There are nightly activities,...

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Thank omainer04270
Ames, Iowa
Reviewed 10 August 2013

We stayed at this hotel for 19 days for our wedding and honeymoon in Cozumel. I absolutely loved it. The staff was absolutely incredible. Enrique, the manager, planned our wedding, which was on the beach that was attached to the hotel. He was a dream to work with. He made everything so easy and the wedding was flawless. The wedding...

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Thank Sam F
Elk Grove Village, Illinois
Reviewed 9 August 2013

This has been our third trip back to Hotel Cozumel in 2 years. Every time it has been just wonderful. The food is decent, the staff is fun and friendly, great pool, clean rooms, and easy access to shore and boat dives! Walking distance to downtown as well! Will be back!

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Thank GotAirScuba
Tampa, Florida
Reviewed 8 August 2013

We had a great stay here for a mini anniversary trip! We stayed 3 days / 2 nights. Prices were great for an all-inclusive resort. Our room was beautiful. I'm usually picky about hotel rooms b/c I travel so much for work and stay in so many hotels and definitely know what to look for at hotels. This room was...

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Thank Lana A
Covina, California
Reviewed 5 August 2013

Actually I would give it 3.5 star Was here in June 2013. Quiet season as it was mostly empty. Was told was more crowded around Dec.Good hotel about a 10-15 min walk from the downtown / ferry (to Playa del Carmen) area. Room with double bed was spacious and all seem to have there own balcony with privacy screens. Ocean...

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Thank PickledPiper
Reviewed 30 July 2013

I I want to voice a complaint about my last stay at Hotel Cozumel Resort on July 18th. I have been staying at HCR for the last 12 years because they are directly across the street from Dive Paradise. Generally I have had no complaints. However, on my last stay on July 18 the front desk processed six charges for...

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3Thank namrreh
Temple City, CA
Reviewed 25 July 2013

I got this hotel through living social for a great deal so I did take that into consideration. First of all, hotel is pretty old. I paid extra for ocean view and their IDE of that is the balcony facing the street, a building in front, then beyond that is a sliver of water that you can see from the...

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2Thank jenndls

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €84 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want the sun to help dry wet suits, you need a higher level room”
 of 5 bubbles MontanaJoyce, 20 Feb 2017 | Read review
“Request non-connecting/adjoining room.”
 of 5 bubbles 199stephenn, 17 Feb 2017 | Read review
“Pool view as ocean view is limited”
 of 5 bubbles 109DonF, 16 Feb 2017 | Read review
“See full review.”
 of 5 bubbles BobFromVerona, 14 Feb 2017 | Read review
“Rooms toward the street side are somewhat noisy from traffic. Elevators are quick and easy to access.”
 of 5 bubbles mikekG7354GM, 1 Feb 2017 | Read review
5 of 5