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Hotel Cozumel and Resort

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1,712 Reviews from our TripAdvisor Community

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Showing 1,478: English reviews
Ca
Reviewed 8 December 2013

This is one of the host hotels for the Ironman race, so my thoughts are sort of from a racer's perspective (maybe I'd get something with more stars for a pure vacay): Things I liked: - The all-inclusive food is totally fine and we ended up eating there most of the time. - The hotel has a "beach" that its...

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1Thank CattG
London
Reviewed 5 December 2013

We stayed here for a week while I competed in the Ironman Cozumel triathlon. The hotel is a bit old and tatty and the food isn't anything to write home about but this was largely offset by the very friendly and helpful staff, who I have to say we're excellent. The only exception was a couple of staff apt the...

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1Thank Rob K
Brighton, Colorado, United States
Reviewed 4 December 2013

I would have to say "Average" at best. We were spoiled by the Cozumel Palace last year, and needed to save some money. We did save the money (about 1/2 the price of the Palace), but sacrificed more than we wanted to. For the most part, it's one choice for all meals, and the food was inconsistent in quality -...

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1Thank Peter W
Texas
Reviewed 4 December 2013

I have stayed here a couple times and the service and property are always good. Not close enough to the cruise ship docks to get all the peddlers, scammers, and day tourists so the area is fairly quiet. This is not a fancy hotel but it is decent. Open air hallways and lobby. Never had a problem with the rooms,...

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2Thank Sean V
Houston, Texas
Reviewed 28 November 2013

My husband is a scuba diver and has been to this resort for the last two years with his dive group(Maximum Scuba). This year he did not dive and so I tagged along on the trip. We were all greeted with a Tropical punch and were in our room within minutes of arriving. The hotel needs a little TLC, however...

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1Thank mommybear487
Fort Worth, Texas
Reviewed 24 November 2013

We went to this hotel on a Groupon special. The hotel leaked every where through the roof when it rained. Food was absolutely horrible!!! Dinner was mixed together with stuff for breakfast and visa versa. The service was terrible. The hotel smelt like mildew. They charge you for local calls and $10 for room service. You are not on the...

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3Thank Kimberly B
Fort Worth, Texas, United States
Reviewed 23 November 2013

I have stayed at a couple other hotels in Cozumel that rank in the same price range as this hotel. I have found that Hotel Cozumel and Resort offers consistency with cleanliness, service and convenience. Just a short mile south of the San Miguel Pier this hotel is close enough to the square but yet just far enough to keep...

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4Thank Bonnie T
Chester, California
Reviewed 22 November 2013

From the moment we checked in, we were welcomed with open arms and a Blue Hawaiian. We got an early check in and king bed as requested, no waiting. Calling ahead does help. We had a fruit basket in the room as welcome surprise and a beautiful bouquet of tropical flowers, (perhaps they know this was our 3rd year back!)...

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3Thank ShelDiver
Ohio
Reviewed 21 November 2013

This was a SPECTACULAR place for us and can't wait for our next visit. The staff, food and drinks: incredible. But, this place may not be for some. This is not the place to stay for those who want a long sandy beach, pristine ocean views and food thrown away so guests won't get offended to get broccoli one night,...

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10Thank TheScubaLyons
florida
Reviewed 19 November 2013

just spent another10 days here and this our 12th year staying here---very happy with the hotel--it improves every year---pool good -beach good (man-made)--location for walk to town and local stores is great---food is fine with good variety---haven't dove for a few years but always was good with dive paradise---hotel staff very friendly---beds can be firm---good ac and hot water--rooms kept...

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2Thank billybbbb
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you so very much for your valuable and continued preference. We are so pleased to have happy repetitive guests like you! Thank you for sharing your vacation experience with all the Trip Advisor readers. We are looking forward to have you with us again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €90 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
126 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on an upper floor, no noise issues. All rooms have balconies with areas for easily hanging scuba gear.”
 of 5 bubbles swimmomjax, 24 Mar 2017 | Read review
“Second floor or top”
 of 5 bubbles nance20, 19 Mar 2017 | Read review
“We get the Handicap room as it is down stairs and has no lip on the shower.”
 of 5 bubbles saraangls, 15 Mar 2017 | Read review
“Top floor with pool view. Ocean view faces the road and is noisy.”
 of 5 bubbles life_is_verygood, 13 Mar 2017 | Read review
“Pool area is quite active- Ocean view rooms would be the quieter choice.”
 of 5 bubbles ScubaDo59105, 5 Mar 2017 | Read review
5 of 5