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Hotel Cozumel and Resort

1,857 reviews
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Traveller (1286)
Pool & Beach (635)
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Overview
  • Excellent24%
  • Very good42%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“dive paradise”(273 reviews)
“dive shop”(217 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from Hotel Cozumel and Resort
Offers & Announcements: 40% off room rate
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,857)Write a Review
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Traveller rating
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All reviewsdive paradiseunderground tunneldive shopall inclusive packagebeach clubbeach areaall inclusive plandive triphuge poolrinse tanksclose to townbuffet stylefajitasfishocean sideman madesnack bar
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21 - 25 of 1,570 reviews
Reviewed 3 weeks ago

Spent a week here in December with my wife on a dive trip. Was our first stay here. Rooms are very good with comfy bed, good AC, decent Wifi. Hotel was quiet. We were with a dive group on the all-inclusive plan. Breakfasts and lunches...More

1  Thank dfmerges
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 3 weeks ago

Dear guest, We want to thank you for spend your vacation in a dive group, we also thank you for your valuable review, All our staf works hard every day to please all our guests, we'll share your review with all our people. We can...More

Reviewed 4 weeks ago

This small, quite hotel is minutes from the port. Not a great location, but once inside who cares. The pool is WONDERFUL. Very large and clean. The hotel is quite and not crowded. The food and drinks are awful!!!, Just drink beer and chips

Thank valron2014
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 3 weeks ago

Dear cruise guest, Thanks for spend the day in our hotel, we hope in your next trip you could spend at least a week, with that way you will see how hard works our team to please all our guests. Saludos Cordiales

Reviewed 4 weeks ago

I have stayed at Hotel Cozumel many times, but did not stay there for more than a year, so I was pleasantly surprised by the many improvements that has been done to the buildings and the grounds. It looks better than before. The restaurant by...More

1  Thank 44travel2015
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 4 weeks ago

Dear guest, I want to thank you for your visit after one year, also many thanks for your valuable review, as you see we work hard to please to all our guests. We hope you can come back soon. Receive a warm saludo

Reviewed 13 January 2018

Internet was not working well the whole week I was there, I need to have stable internet when I travel so I can run my business while vacationing. The cable TV was bad and I offered to fix it but they said they had a...More

Thank Hayfarm
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 4 weeks ago

Dear guest, Thank you for spend your business vacation in our hotel, also thanks for your review, we'll share it with all our involved people, to fix the reported things. We hope you can come back soon. Saludos Cordiales

Reviewed 13 January 2018

Just returned from a week at the Cozumel Hotel and Resort. Hotel staff could not have been more friendly, and rooms were fine for the price, although ran out of hot water on two late afternoons. "Free" Wi-Fi was for the most part non-existent, probably...More

2  Thank drapap
Response from Enrique U, Director of Sales at Hotel Cozumel and ResortResponded 4 weeks ago

Dear guest, Thanks for spend another vacation in our property, we really appreciate it, and also appreciate it all your comments that we'll share with our heads of the hotel to work hard in all the inconveniences that are found during your stay. Saludos Cordiales

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$55 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$55 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 On the Beach Hotel in Cozumel
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1286)
Pool & Beach (635)
Room & Suite (240)
Dining (121)
Amenities (31)
Business Centre & Event Rooms (14)
Family and Play Areas (13)
Questions & Answers
Ask a question
crazychick7825
6 February 2018|
AnswerShow all 2 answers
Response from Enrique U | Property representative |
Hello, our hotel is an all-inclusive resort, but we also have B & B available, so when you make your reservation, just read carefully all the information shown on the website where you are making your reservation. Also you... More
0
Votes
Jerry P
13 January 2018|
AnswerShow all 3 answers
Response from Enrique U | Property representative |
Hola, you don't need to make in advance reservation, just go with our recreation staff to make the arrangements, bikes come with lock, biking into town is perfect and safe, however as you know and as all places in the world... More
1
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Room Tips
"No complaints here."
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"The last time I was at this resort, I found the beds very hard, but was pleasantly surprised to find very..."
Read review
"Ask for more towels"
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"Rooms with an ocean view will also get a lot of street noise."
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