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Cozumel Palace

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3,571 Reviews from our TripAdvisor Community

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Showing 3,411: English reviews
Austin, Texas
Reviewed 22 September 2013

Excellent! Never wanted for a thing, the entire staff went far above of what was expected. Chef Massimo created some very special meals for us, Juan Carlos the sommelier went and found our wine off premises for us, Sara and Anna at the front desk made us love them, Pasqaule at front door always made sure we were taken care...

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3Thank Dan S
Hackettstown, New Jersey
Reviewed 22 September 2013

This was out first time at Cozumel Palace, the experience that we had was exceptional... the staff was truly caring and went out of there way every time we had request or question. the diving is great, some of the best photos I have ever been able to take, dive crew was very friendly and helpful. the food was much...

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2Thank Robert H
Portland, Oregon, United States
Reviewed 21 September 2013

My girlfriend and I went to Cozumel Palace for 1 week and had a great time! Very relaxing, great food, fun tours, and great entertainment. We'd like to shout out to Camila (waitress), Nelson (tour guide/vacation planner), and the entertainment crew: Josue, Danny (Boy), Gabriel, Roger, and Manuela. The entertainment crew works long hours organizing events throughout the day and...

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2Thank Erik J
Villas, New Jersey
Reviewed 20 September 2013

You won't be disappointed. If you can take advantage of their point system (credits) they give you points which is used as money for all kinds of stuff ,diving, excursions, spa, it works well and gives you a pretty much a free vacation. The staff is great, food is good, find the right bartender and drink some of the best...

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5Thank Paul L
Hong Kong, China
Reviewed 20 September 2013

I stayed at Cozumel Palace with a couple of friends in late August 2013. The hotel was better than expected for an all-inclusive. The service and staff were excellent, the rooms and restaurants were clean, and the beds were comfortable. The food was above average for an all-inclusive resort and there was a decent selection of brand name alcohol. Since...

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3Thank Alex C
Fairport
Reviewed 18 September 2013

We took the ferry Playa del Carmen to Cozumel ($31 round trip) and spent the day at the Cozumel Palace. The ferry is located about 50 yards from the Playacar Palace so it was super convenient. From the dock on Cozumel it's only a 15 minute walk to the Palace. If you are staying at another Palace resort your wrist...

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5Thank ssm010
Spokane, Washington
Reviewed 15 September 2013

They sure know how to take the stress out of traveling. Was so nice to just focus on being together with someone special! Thanks for a great week! You would really need to work at finding something to complain about, they work very hard at making sure you are happy.

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7Thank Le S
Wilmington, Delaware
Reviewed 14 September 2013

Last minute issues caused me to travel alone and I was scared due to being my 1st time in Cozumel. From the moment I walked in to the moment I left, I felt comforted, safe, surrounded by positive energy. I met people that can see being friends with for a lifetime. The excursion staff (Nelson!) was amazing, fun, educated- he...

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6Thank Erin T
Watauga
Reviewed 13 September 2013

First stay with Palace Resorts, and first time to Cozumel - what an awesome experience in all aspects! Amazing hotel, staff, and amenities! We don't SCUBA, but we had fabulous snorkling right out back by the pool. The included excursions were terrific - great locations, and very knowledgeable guides. The staff was UNBELIEVABLE! Very friendly and attentive, courteous beyond description....

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3Thank Tony T
Boston, Massachusetts
Reviewed 13 September 2013

Cozumel Palace exceeded my expectations which is not easy to do. I'm easy to dissapoint but not at the Palace. All inclusives usually have less than super service. The Palace staff were all attentive, pleasant and eager to please the guest. No waiting for just about anything from beverages to dining. I particularly liked the grill by the pool. Steaks...

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3Thank Peter G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €289 - €617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Top resorts Hotel in Cozumel
#1 Luxury Hotel in Cozumel
#1 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
317 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms havery better views.”
 of 5 bubbles David8197, 22 Mar 2017 | Read review
“Avoid 301 thru 305 - very noisy due to A/C machinery”
 of 5 bubbles hgeep, 14 Mar 2017 | Read review
“All rooms are ocean view and can't be beat.”
 of 5 bubbles thefarmingtonhill, 9 Mar 2017 | Read review
“room 315 overlooks the pool just saying and I don't believe the top floor had covered balconys”
 of 5 bubbles rndTexas, 9 Mar 2017 | Read review
“All room are great”
 of 5 bubbles kmcrae4, 4 Mar 2017 | Read review
5 of 5