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Cozumel Palace

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Traveller (4443)
Room & Suite (986)
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Travellers' Choice 2019 Winner
Certificate of Excellence
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Property amenities
Room service
Fitness Centre with Gym / Workout Room
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
Great View
Hotel links
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Offers & Announcements:Package Deal
Hotel deals
100Room tips
Traveller rating
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Popular mentions
Recently returned from a girls' trip to this resort. Excellent location to walk into to town and to watch the Carnivale parades. It's a quiet resort, not designed for a big party crowd. Very personal service. Jairo, our breakfast waiter knew exactly what we wanted every morning
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Review collected in partnership with this hotel
Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded 2 days ago
Dear newmansluv2travel, Thank you for choosing Cozumel Palace, we are glad to read about your recent stay and discover about your so wonderful experience, this definitely motivates us to keep working harder to always surpass your expectations during each visit. We are also happy to know you enjoyed the snorkeling in the beautiful ocean. I will be pleased to welcome you back again in a not so distant future. Cordially, Marcos Rojas General Manager Cozumel Palace
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Hotel's Favourite
This is the fourth time we have stayed at the Cozumel Palace and it it truly a gem. We go back each year for the amazing island and the reef but what really has us returning is the incredibly warm and friendly staff. From the moment we arrive, Carlos is there to make sure our
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded 27 Dec 2018
Dear Willidog, Returning visits are amazing and please be sure that your comments are fantastic. Thank you very much for expressing such an incredible review and recognition for the team for going above and beyond to make your day special and by far the best service you´ve ever had! They will receive very special recognition and we hope that we will have the opportunity to welcome you back many more times to this your home away from home. Cordially, Marcos Rojas General Manager Cozumel Palace
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Victor and Abi are great employees they were so nice and funny really good entertainment, I loved the food and ice cream I had a really good time in the water aerobics and pool volleyball. Darwin is also a great worker. All workers are very helpful and kind.
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We weren't sure if Cozumel would be a great fit for our family having 2 teenage boys but we decided to give it a try. Best decision! We went during a slow time of the year so there weren't many other families there. It didn't matter at all, the staff was so attentive and caring
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Very nice resort! Rooms are spacious and clean, the food is amazing (quality and choice) and we liked that for dinner you dont have to reserve in advance for the restaurants. The service was great too and the hotel is well situated (10 minutes of walk to the city). The only
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
This is from the balcony of our 3rd floor room.
Professional photo exclusively commissioned by TripAdvisorCozumel Palace
The Presidential Suite at the Cozumel Palace
View of the pools.
Professional photo exclusively commissioned by TripAdvisorCozumel Palace
The Superior Ocean View Double at the Cozumel Palace
Professional photo exclusively commissioned by TripAdvisorCozumel Palace
The Presidential Suite at the Cozumel Palace
Is there any sand volleyball?
There is no beach here and the space between the hotel and ocean is very limited. I didn't see any volleyball going on except in the pool. Most activities are water oriented.
0 votes
How far is the resort from the ferry? How much is the taxi ride?
If you're staying at the Palace, arrange transportation with them. They will pick you up and transport you to the Palace in a shuttle van (usually a van) and free of charge if you are a guest staying there. They will need times of arrival, etc. in order to arrange this as they don't just sit there and wait. If you want to arrange for other transportation, taxis, etc., they are parked there at the ferry pier and it is about a 10 minute ride (if that!) to the Palace. If you take a taxi, it shouldn't be more than $6-8.00 for the ride. Been there three times and most rides in taxis are seldom more than $8.00 anywhere on the main part of the island.
0 votes
Unfortunately, there are too many excursions to name without their schedule. From dolphins to stingrays, to the ancient ruins on the mainland, beach excursions, snorkeling and scuba diving, etc. Most guests will schedule their excursions upon arrival with the Palace representatives on the first day. There, you will be explained the excursions and the costs, along with credits.
1 vote
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Children your age may find the kid's club too young for them. Most of the children I've seen there are at the pool, or snorkeling, paddle boarding, etc. This is really not a "young child" friendly sort of place, unless they like to do those activities, and eat, and there is plenty to eat at the Palace. There really is nothing there like on a cruise ship with the different levels of adolescent entertainment venues, music clubs, activities, etc. But yes, there are other activities that the entertainment directors will often do, usually pool side in the form of games, competitions, etc. Check with them and get their schedule. The problem is, is that they are short (the activities, not the kids)! So, to keep them entertained, I would strongly recommend taking in the nearby excursions like the dolphin swim, stingray swim, and the nearby beaches which have a ton of activities for kids their age; you need to check out Chankanaab and Paradise Beaches. Both really have a lot for younger children, such as the jumping balloons and ramps/trampolines over the water, zip-lines, etc. The only down-side to these beaches is that they are also the excursions that the cruise ships make with their guests, so they can get busy and crowded. I would recommend that if you do go to one or both of these beaches, go early and claim your spot!
0 votes
"All the rooms have a nice hammock on the patio/balcony. Great way to wind down."
" All the rooms are Oceanview and you can’t go wrong wherever you end up. The higher floors were my favorite for even better views. "
"The room was outstanding!"
"Ocean view is worth it "
"Ocean view from second floor up cannot be beat!"
US$347 - US$770 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCozumel
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