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Cozumel Palace

3,851 reviews
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Traveller (3889)
Room & Suite (990)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
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Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from Cozumel Palace
Offers & Announcements: $1500 Resort Credit
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,851)Write a Review
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1 - 5 of 3,668 reviews
Reviewed yesterday

First understand that we are at a Diamond level for Palace Resorts and do get extra benefits. However, the service that we receive has been the same throughout our various levels of membership. With that said, our one month visit to 3 various Palace Resorts...More

Thank swinay
Hotel's Favourite
Reviewed 14 November 2017

We stayed at the Cozumel Palace for 6 days. We had to leave on the 7th day because we had an early flight out of Cancun airport. The service and food was excellent. I can't say enough how helpful all the people were that worked...More

5  Thank Allen R
Response from GMCozumelPalace, Gerente at Cozumel PalaceResponded 22 November 2017

Dear Allen First and foremost thank you for taking the time and write this review. We are glad to know you had an excellent stay. We really hope to see you back very soon. Best regards Marcos Rojas General Manager

A TripAdvisor Member
21
Reviewed 2 days ago via mobile

If you are thinking about booking a vacation/holiday to Cozumel Palace, just do it! It's awesome, it has it all covered. Unbelievable service, food and fun. Alfonso, our waiter, felt like a personal assistant, going way beyond taking orders and drinks. Pedro, the activities coordinator...More

1  Thank A TripAdvisor Member
Reviewed 3 days ago

My family stayed at Cozumel palace for the second consecutive year. Most all the reviews, even the bad ones, have some truth to them. Cozumel palace is located in a prime location just a couple blocks from downtown San Miguel. The snorkeling in front of...More

Thank Craig F
Reviewed 5 days ago

I can not say enough about the place. My wife and I got there February 5th, and from then on, the staff and people met or exceeded all expectations. From Dagmar at the front desk, to Roger at the pool, to Noe, our concierge, the...More

Thank aidamarkking
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$415 - US$612 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$415 - US$612 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3889)
Room & Suite (990)
Pool & Beach (659)
Dining (379)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
HardCoreJesusFreak
14 February 2018|
AnswerShow all 2 answers
Response from l0ts0fsn0w |
We just came back, snorkeling was great! We noticed it was better when they first open it around 930. We saw a big eagle ray a couple of days, some eels, smaller rays and box fish, lots of tropical fish, a lobster. We... More
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Room Tips
"The hallway noise can sometimes be bothersom"
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"all good rooms"
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"I do not think there are any bad rooms here. We had a very nice, ocean view room with a balcony."
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"The higher your are, the better your view of the ocean."
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