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Cozumel Palace

3,831 reviews
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Traveller (3877)
Room & Suite (951)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(274 reviews)
“aqua safari”(198 reviews)
“loft suite”(60 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Cozumel Palace
Offers & Announcements: $1500 Resort Credit
Hotel deals
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,831)Write a Review
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1 - 5 of 3,648 reviews
Reviewed 2 days ago

I had the opportunity to stay at the Palace for a quick trip in January. A Norte had blown in so we didn't use the pool, but we looked at everything else there. The rooms were spacious and there was a giant hot tub in...More

Thank Mark L
Hotel's Favourite
Reviewed 14 November 2017

We stayed at the Cozumel Palace for 6 days. We had to leave on the 7th day because we had an early flight out of Cancun airport. The service and food was excellent. I can't say enough how helpful all the people were that worked...More

3  Thank Allen R
Response from GMCozumelPalace, Gerente at Cozumel PalaceResponded 22 November 2017

Dear Allen First and foremost thank you for taking the time and write this review. We are glad to know you had an excellent stay. We really hope to see you back very soon. Best regards Marcos Rojas General Manager

Reviewed 3 days ago

Just returned from a fun, little chilly, but phenomenal week in Conzumel. We stayed at the Cozumel Palace which is right in town with my sister and a friend. This hotel worked out really well to be able to walk right out and explore the...More

1  Thank m k
Reviewed 5 days ago via mobile

Wonderful vacation, so much to do, lovely staff, delicious food, great scuba and snorkeling, fun shows and events, spa is luxurious. our third trip here, we will be back! Quick access from airport, rooms and ocean view beautiful!

1  Thank Sandy P
Reviewed 6 days ago via mobile

My family and I have been to the Cozumel palace for rhe past two years and we already have next year booked! The staff there are amazing but the ones that really stood out and made it memorable were David, sugei, Gabriel and Nelson.

Thank Kurt B
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$375 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#1 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$375 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#1 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3877)
Room & Suite (951)
Pool & Beach (659)
Dining (379)
Hotel & Grounds (2027)
Bathroom (37)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Glen T
5 January 2018|
AnswerShow all 3 answers
Response from susann p | Reviewed this property |
They take both pesos and American dollars. No need to exchange money at all
0
Votes
Waterlillimm
26 December 2017|
AnswerShow all 2 answers
Response from GM_Playacar_Palace | Property representative |
Dear Waterlillimm, Thank you for contacting us! It will be a pleasure to assist you with this matter. Please be so kind to read your TripAdvisor inbox. Best regards, Karla Corona e-Concierge Riviera Maya
1
Vote
Google Translation
Elly_Love_to_Travel
11 December 2017|
Answer
Response from cdill | Reviewed this property |
I am sure you can, several bike shops near by. Check the forum as I saw something on this a few weeks ago.
-1
Votes
Room Tips
"All of the rooms have balconies, but the ones in the middle are recessed a bit and don't have as good a..."
Read review
"We were in room 320 which had a beautiful ocean view and pool. I would stay in this room again."
Read review
"3rd floor and up has a better view."
Read review
"it's expensive but upgrade to ocean side"
Read review
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