What a wonderful and quaint resort... beautiful and clean inside and out! I think our family did literally everything on the island (rented a jeep to explore the island including a stop at coconuts, entire family went scuba diving and family pictures),which was an experience of a lifetime!! But when we weren’t out and about, we loved all the amenities and staff on site! All the day time activities were great and our kids loved participating; Randy was amazing and got to know our family well - he was a perfect “Easter bunny” too:) my hubby and I especially loved our poolside server Marco - let’s just say you need to try his “special” margarita:) memories were made and our palace family will be missed - till next time!
'Recently spent 10 days at Cozumel Palace in a loft suite which worked out great with our 2 teenagers! The palace staff were so helpful and friendly especially Anna, Rocia, Emmanuel, Carlos and Pasqual. We had such a good time snorkeling right out front and it was so convenient we didn't have to go and take a special boat trip to do some snorkeling. The food was very good in all the restaurants and it's hard to pick a favorite but the asian Momonohana was very impressive! We had room service a couple of times and it was so delicious and delivered in good time-the motelenos for breakfast were especially tasty. The drinks were good and the variety was unending! We had wonderful massages at the spa, did the introductory scuba lesson where Patricio did a fine job-so enjoyable and went to swim with the dolphins and took a day to explore the east side and visit the San Gervasio ruins. This trip we booked through Viator with a private driver and it really was a worry free way to go. All in all we had a great trip making lots of special memories and Cozumel Palace was the perfect place for this family's vacation. A big thank you to everyone and would highly recommend this palace resort.…
Top notch service at check-in, covid testing scheduling, bars and restaurants. However over 1/3 of the outdoor space seems underconstruction. Hence 90% of pool side loungers and 100% of the sand seating is RESERVED FOR CLUB MEMBERS. After paying the most I've paid for a yearly Mexico/Caribbean vacation, this is disappointing. Stick to the larger palace resorts. Skip this one.
In the midst of the continuing challenges and anxiety of the COVID pandemic the genuine hospitality of the Cozumel palace resort staff is particularly gracious. The attention to health safety measures and the on-site COVID testing are reassuring. The restaurants menus continue to expand and improve. We come annually , specifically to dive because of the dive staff who are across the board excellent. In particular Ricardo and Vanessa are excellent instructors and just as diving guides who share their knowledge and love of undersea world surrounding Cozumel. Go if it’s only to get just a taste of this world with a discover dive!!!!
I cannot express how amazing this hotel and especially staff are. We had the best week ever. We've stayed at many all-inclusives and this was by far the best. Rodrigo, Charlie, Luis and Leslie were incredible entertainment. We had a ton of fun playing all kinds of games with them- pool volleyball, ping-pong, football... The food was out of this world. Heri, Martha, Sarahy, Lisa, Eduardo, Reyes and Keki provided wonderful service. Always remembered our favorites. Marco and Erika kept our drinks full (often bringing us another when they saw we were running low). We've seriously never been treated so well. Love them all like family. I can't wait to see them again. Ps- we've stayed at resorts where employees ask you to write positive reviews about them. This is not the case with the Palace. We genuinely really loved them all that much.…
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