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    Cozumel Palace

    4,294 reviews
    #4 of 52 Hotels in Cozumel
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    Av Rafael E. Melgar km 1.5 | Zona Hotelera Centro, Cozumel 77600, Mexico
    +1 855-285-9162
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    Lowest prices for your stay
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    Guests 1 room, 2 adults, 0 childrenGuests 12
    Expedia.com
    US$648
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    Booking.com
    US$648
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    Free cancellation until 25/02
    Hotelpower.com
    US$683
    US$542
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    SAVE US$141
    PricelineUS$648
    Agoda.comUS$619
    ZenHotels.comUS$683
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    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Expedia.com
    US$648
    Booking.com
    US$648
    Hotelpower.com
    US$542
    Priceline
    US$648
    Agoda.com
    US$619
    ZenHotels.com
    US$683
    Hotwire.com
    US$648
    Travelocity
    US$648
    Orbitz.com
    US$648
    getaroom.com
    US$619
    TripAdvisor
    US$648
    Hotels.com
    Prestigia.com
    Otel.com
    travelup.com
    Lol.travel
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    Traveller (4405)
    Room & Suite (983)
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    About

    4.5
    Excellent
    4,294 reviews
    Location
    Cleanliness
    Service
    Value
    Travellers' Choice 2019 Winner
    Certificate of Excellence
    Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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    Full view
    Property amenities
    Pool
    Room Service
    Restaurant
    Fitness Centre with Gym / Workout Room
    Free Parking
    Free High Speed Internet (WiFi)
    Spa
    Bar/Lounge
    Breakfast included
    Airport Transportation
    Babysitting
    Banquet Room
    Breakfast Available
    Business Centre with Internet Access
    Children Activities (Kid / Family Friendly)
    Concierge
    Conference Facilities
    Dry Cleaning
    Heated pool
    Hot Tub
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Public Wifi
    Wheelchair Access
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    Room features
    Accessible rooms
    Air Conditioning
    Minibar
    Non-Smoking Rooms
    Refrigerator in room
    Suites
    Good to know
    HOTEL STYLE
    Safe
    Great View
    HOTEL CLASS
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    Offers & Announcements:Package Deal
    Hotel deals
    4,294Reviews
    4,625Photos
    439Q+A
    100Room tips

    ReviewsSee all 439 questions

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    Popular mentions
    Turquesa at Cozumel Palace
    We had a fabulous dinner at Turquesa and our waiter Manuel provided excellent service. We highly recommend this restaurant and look forward to a return visit. All courses were served very timely and the food was great.
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    Date of stay: February 2019
    Response from GM_RivieraZone, Gerente at Cozumel Palace
    Responded yesterday
    Dear jschmoke, Thank you for your fantastic comments regarding your current visit to Cozumel Palace. Definiteñy in a Palace like this you are treated like royalty! Thank you so much as well for recognizing the exceptional service from Manuel at Turquesa Restaurant. We remain at your service, Cordially, Marcos Rojas General Manager Cozumel Palace
    Read more
    Hotel's Favourite
    Fabulous trip
    This is the fourth time we have stayed at the Cozumel Palace and it it truly a gem. We go back each year for the amazing island and the reef but what really has us returning is the incredibly warm and friendly staff. From the moment we arrive, Carlos is there to make sure our…
    Read more
    Date of stay: December 2018
    Response from GM_RivieraZone, Gerente at Cozumel Palace
    Responded 27 Dec 2018
    Dear Willidog, Returning visits are amazing and please be sure that your comments are fantastic. Thank you very much for expressing such an incredible review and recognition for the team for going above and beyond to make your day special and by far the best service you´ve ever had! They will receive very special recognition and we hope that we will have the opportunity to welcome you back many more times to this your home away from home. Cordially, Marcos Rojas General Manager Cozumel Palace
    Read more
    Entertainment staff
    All of the entertainment staff was great and friendly, Victor, Darwin and Carlos are very friendly and fun to go paddle boarding, play ping pong or water volleyball with. 10/10 recommend. They host the shows most nights and they are very great.
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    Date of stay: February 2019
    Response from GM_RivieraZone, Gerente at Cozumel Palace
    Responded yesterday
    Dear Rachel B, Thank you so much for your preference! On behalf of all the team at Cozumel Palace that had the pleasure of assisting and pampering you, we would like to thank you for your preference and for sharing with us and with the TripAdvisor community an overview of your stay, including highlighting the service from the amazing entertainment staff! Kudos to Victor, Darwin and Carlos! We are happy to exceed your expectations. Cordially, Marcos Rojas General Manager Cozumel Palace
    Read more
    JUST AN AVERAGE RESORT
    We really wanted to love this place....we were here 10yrs ago and had a wonderful time. This time we came to celebrate our 35th Wedding Annversary with 2 of our grandchildren. Resort needs renovation. offered 1500 points, a BIG joke! you have to pay 16% tax on each point. {WHICH…
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    Date of stay: February 2019
    Response from GM_RivieraZone, Gerente at Cozumel Palace
    Responded yesterday
    Dear lovingourvacation, Thank you for your preference and for your feedback. We regret to read the comments that you are mentioning in your review as it definitely not the experience we work in providing. In Palace Resorts we truly value each comment from our guests as it allows us to thoroughly evaluate our service standards. Please note that your comments have been shared with Chankanaab park and our staff. We remain at your service. Cordially, Marcos Rojas General Manager Cozumel Palace
    Read more
    FUN IN THE SUN!!
    My wife and I spent nine nights at the end of January/first of February. We were pleasantly surprised to find that the hotel was not sold out which allowed everyone to take their own time getting to the pool, meals and shows. This combined with the friendly staff and other…
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    Date of stay: February 2019
    Response from GM_RivieraZone, Gerente at Cozumel Palace
    Responded yesterday
    Dear Dave H, Thank you for sharing your experience with us and for your preference on choosing our resort as a destination for your holiday. We are pleased to hear your accolades made related to our dedicated team members. Once again, thank you for feedback and we sincerely look forward to your return visit very soon for another fantastic experience. Cordially, Marcos Rojas General Manager Cozumel Palace
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    Album Categories
    All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
    Looking out to the ocean!
    Professional photo exclusively commissioned by TripAdvisorCozumel Palace
    The Presidential Suite at the Cozumel Palace
    View of the pools.
    Professional photo exclusively commissioned by TripAdvisorCozumel Palace
    The Superior Ocean View Double at the Cozumel Palace
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    123456…197
    Hello, I am planning our June stay and I wanted to know what is included with the entrance at Chankanaab with the resort credits? Thank you very much!
    Dear chaton2411, Thank you so much for contacting us, please note that our vacation planners will be happy to assist you with this information, please contact toursinfo @ palaceresorts . com Cordially, Karla Corona E-Concierge
    0 votes
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    Does cozumel palace offer a day pass and if so how much?
    Thank you for contacting us, Please note, we do have Day Passes available, the cost for the day pass is 124 USD per person. Please note this is subject to hotel occupancy. Best regards! Karla Corona E-Concierge
    0 votes
    We will be coming to Cozumel February 2-9. It looks like a lot of rain in the forecast. Does it typically rain all day?!
    Dear Ashley5373, Thank you for contacting us, while we can't predict the weather, the climate in Cozumel is typically warm and sunny all year round. Cordially, Karla Corona E-Concierge
    0 votes
    We will be coming to Cozumel February 2-9. It looks like a lot of rain in the forecast. Does it typically rain all day?!
    No. It might rain for a few minutes and that’s it. It was beautiful and it showed rain everyday as well.
    0 votes
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    Visiting the Cozumel palace in February. Very excited as it’s been quite a few years since we visited last and that was only a day trip from PDC. Have always wanted to stay! Questions are: 1) do they give you a towel card like most all inclusive or are they more flexible if you want more than one towel per person ? 2) do people play (and abuse) the towel game by leaving towels out at the crack of dawn or not showing up for hours and hours while they sleep in or go on excursions ? I’m fine with putting a towel out of your going to arrive back at a reasonable time in the morning 3) what kind of vodka and tequila do they serve at the resort ? Thank you
    Dear sunseekerinVT, -Please note we do not have cards for towels, you can take the ones you need. -We do not allow loungers reservations. - We have top-shelf drinks such as Grey Goose, Absolut, Ketel one, Maestro tequilero, Don Julio Reposado, Jose Cuervo and more. I remain at your service. Karla Corona E-Concierge
    0 votes
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    123456…88
    "stay away from elevators and shysters at activity desks"
    "All rooms are ocean view. There isn't a bad room to be had."
    "Rooms in the Floor/Room X01 up to X24 will give a good ocean view!"
    "Ask for a room on either end of the hall, that way not so many people walking by your room if they happen to be talking loudly."
    "we stayed in a concierge room as per our contract, love the little treats that are left daily"
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    123456…20
    PRICE RANGE
    US$371 - US$776 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    cozumel palace hotel cozumelpalace hotel cozumelplaza las glorias cozumelpalace cozumelcozumel palace resort
    LOCATION
    MexicoYucatan PeninsulaQuintana RooCozumel
    NUMBER OF ROOMS
    169
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