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First understand that we are at a Diamond level for Palace Resorts and do get extra benefits. However, the service that we receive has been the same throughout our various levels of membership. With that said, our one month visit to 3 various Palace Resorts...More
We stayed at the Cozumel Palace for 6 days. We had to leave on the 7th day because we had an early flight out of Cancun airport. The service and food was excellent. I can't say enough how helpful all the people were that worked...More
5 Thank Allen R
Response from GMCozumelPalace, Gerente at Cozumel PalaceResponded 22 November 2017
First and foremost thank you for taking the time and write this review. We are glad to know you had an excellent stay. We really hope to see you back very soon.
If you are thinking about booking a vacation/holiday to Cozumel Palace, just do it! It's awesome, it has it all covered. Unbelievable service, food and fun. Alfonso, our waiter, felt like a personal assistant, going way beyond taking orders and drinks. Pedro, the activities coordinator...More
My family stayed at Cozumel palace for the second consecutive year. Most all the reviews, even the bad ones, have some truth to them. Cozumel palace is located in a prime location just a couple blocks from downtown San Miguel. The snorkeling in front of...More
I can not say enough about the place. My wife and I got there February 5th, and from then on, the staff and people met or exceeded all expectations. From Dagmar at the front desk, to Roger at the pool, to Noe, our concierge, the...More
We just came back, snorkeling was great! We noticed it was better when they first open it around 930. We saw a big eagle ray a couple of days, some eels, smaller rays and box fish, lots of tropical fish, a lobster. We... More
We just came back, snorkeling was great! We noticed it was better when they first open it around 930. We saw a big eagle ray a couple of days, some eels, smaller rays and box fish, lots of tropical fish, a lobster. We also snorkeled at Chakanaab and we saw a flounder and huge lobster, jack fish...just off the top of my head. So much to explore!