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Cozumel Palace

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Traveller (4405)
Room & Suite (983)
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About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Package Deal
Hotel deals
4,294Reviews
4,625Photos
439Q+A
100Room tips
Traveller rating
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  • 170
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  • 50
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Popular mentions
We had a fabulous dinner at Turquesa and our waiter Manuel provided excellent service. We highly recommend this restaurant and look forward to a return visit. All courses were served very timely and the food was great.
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded yesterday
Dear jschmoke, Thank you for your fantastic comments regarding your current visit to Cozumel Palace. Definiteñy in a Palace like this you are treated like royalty! Thank you so much as well for recognizing the exceptional service from Manuel at Turquesa Restaurant. We remain at your service, Cordially, Marcos Rojas General Manager Cozumel Palace
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Hotel's Favourite
This is the fourth time we have stayed at the Cozumel Palace and it it truly a gem. We go back each year for the amazing island and the reef but what really has us returning is the incredibly warm and friendly staff. From the moment we arrive, Carlos is there to make sure our
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded 27 Dec 2018
Dear Willidog, Returning visits are amazing and please be sure that your comments are fantastic. Thank you very much for expressing such an incredible review and recognition for the team for going above and beyond to make your day special and by far the best service you´ve ever had! They will receive very special recognition and we hope that we will have the opportunity to welcome you back many more times to this your home away from home. Cordially, Marcos Rojas General Manager Cozumel Palace
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All of the entertainment staff was great and friendly, Victor, Darwin and Carlos are very friendly and fun to go paddle boarding, play ping pong or water volleyball with. 10/10 recommend. They host the shows most nights and they are very great.
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded yesterday
Dear Rachel B, Thank you so much for your preference! On behalf of all the team at Cozumel Palace that had the pleasure of assisting and pampering you, we would like to thank you for your preference and for sharing with us and with the TripAdvisor community an overview of your stay, including highlighting the service from the amazing entertainment staff! Kudos to Victor, Darwin and Carlos! We are happy to exceed your expectations. Cordially, Marcos Rojas General Manager Cozumel Palace
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We really wanted to love this place....we were here 10yrs ago and had a wonderful time. This time we came to celebrate our 35th Wedding Annversary with 2 of our grandchildren. Resort needs renovation. offered 1500 points, a BIG joke! you have to pay 16% tax on each point. {WHICH
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded yesterday
Dear lovingourvacation, Thank you for your preference and for your feedback. We regret to read the comments that you are mentioning in your review as it definitely not the experience we work in providing. In Palace Resorts we truly value each comment from our guests as it allows us to thoroughly evaluate our service standards. Please note that your comments have been shared with Chankanaab park and our staff. We remain at your service. Cordially, Marcos Rojas General Manager Cozumel Palace
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My wife and I spent nine nights at the end of January/first of February. We were pleasantly surprised to find that the hotel was not sold out which allowed everyone to take their own time getting to the pool, meals and shows. This combined with the friendly staff and other
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded yesterday
Dear Dave H, Thank you for sharing your experience with us and for your preference on choosing our resort as a destination for your holiday. We are pleased to hear your accolades made related to our dedicated team members. Once again, thank you for feedback and we sincerely look forward to your return visit very soon for another fantastic experience. Cordially, Marcos Rojas General Manager Cozumel Palace
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Looking out to the ocean!
Professional photo exclusively commissioned by TripAdvisorCozumel Palace
The Presidential Suite at the Cozumel Palace
View of the pools.
Professional photo exclusively commissioned by TripAdvisorCozumel Palace
The Superior Ocean View Double at the Cozumel Palace
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123456197
Dear chaton2411, Thank you so much for contacting us, please note that our vacation planners will be happy to assist you with this information, please contact toursinfo @ palaceresorts . com Cordially, Karla Corona E-Concierge
0 votes
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Thank you for contacting us, Please note, we do have Day Passes available, the cost for the day pass is 124 USD per person. Please note this is subject to hotel occupancy. Best regards! Karla Corona E-Concierge
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Dear Ashley5373, Thank you for contacting us, while we can't predict the weather, the climate in Cozumel is typically warm and sunny all year round. Cordially, Karla Corona E-Concierge
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No. It might rain for a few minutes and that’s it. It was beautiful and it showed rain everyday as well.
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12345688
"stay away from elevators and shysters at activity desks"
"All rooms are ocean view. There isn't a bad room to be had."
"Rooms in the Floor/Room X01 up to X24 will give a good ocean view!"
"Ask for a room on either end of the hall, that way not so many people walking by your room if they happen to be talking loudly."
"we stayed in a concierge room as per our contract, love the little treats that are left daily"
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PRICE RANGE
US$371 - US$776 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumelpalace hotel cozumelplaza las glorias cozumelpalace cozumelcozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
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