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Av Rafael E. Melgar km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (1055)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cozumel Palace
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Room & Suite (1,055)1,055
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
26Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
Av Rafael E. Melgar km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
Name/address in local language
Getting there
See all nearby hotels
4,763Reviews512Q+A100Room tips
Reviews
Traveller rating
- 3,715
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- 187
- 78
- 54
Time of year
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Popular mentions
What a wonderful and quaint resort... beautiful and clean inside and out! I think our family did literally everything on the island (rented a jeep to explore the island including a stop at coconuts, entire family went scuba diving and family pictures),which was an experience of a lifetime!! But when we weren’t out and about, we loved all the amenities and staff on site! All the day time activities were great and our kids loved participating; Randy was amazing and got to know our family well - he was a perfect “Easter bunny” too:) my hubby and I especially loved our poolside server Marco - let’s just say you need to try his “special” margarita:) memories were made and our palace family will be missed - till next time!
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from social media Palace Resorts, Dueño at Cozumel Palace
Responded 2 days ago
Dear stephkruegerdc; Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you and create a fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Cordially, Marcos Rojas General Manager Cozumel Palace
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'Recently spent 10 days at Cozumel Palace in a loft suite which worked out great with our 2 teenagers! The palace staff were so helpful and friendly especially Anna, Rocia, Emmanuel, Carlos and Pasqual. We had such a good time snorkeling right out front and it was so convenient we didn't have to go and take a special boat trip to do some snorkeling. The food was very good in all the restaurants and it's hard to pick a favorite but the asian Momonohana was very impressive! We had room service a couple of times and it was so delicious and delivered in good time-the motelenos for breakfast were especially tasty. The drinks were good and the variety was unending! We had wonderful massages at the spa, did the introductory scuba lesson where Patricio did a fine job-so enjoyable and went to swim with the dolphins and took a day to explore the east side and visit the San Gervasio ruins. This trip we booked through Viator with a private driver and it really was a worry free way to go. All in all we had a great trip making lots of special memories and Cozumel Palace was the perfect place for this family's vacation. A big thank you to everyone and would highly recommend this palace resort.…
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: loft suite is ideal especially with kids because of the extra space
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Helpful
Response from , Propietario at Cozumel Palace
Responded 1 week ago
Dear Judy H, First and foremost thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you and create a fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, the delicious offerings of our restaurants and room service, along with the excellent attention and service from the entire staff. Specially Anna, Rocio, Emmanuel, Carlos and Pascual. We appreciate your recommendation, we hope to have the oportunity to welcome you again and pamper you with the service you deserve, Cordially, Marcos Rojas General Manager Cozumel Palace
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Top notch service at check-in, covid testing scheduling, bars and restaurants. However over 1/3 of the outdoor space seems underconstruction. Hence 90% of pool side loungers and 100% of the sand seating is RESERVED FOR CLUB MEMBERS. After paying the most I've paid for a yearly Mexico/Caribbean vacation, this is disappointing. Stick to the larger palace resorts. Skip this one.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from , Propietario at Cozumel Palace
Responded 1 week ago
Dear NIRAJ A; First and foremost thank you for sharing your comments with us. At Palace Resorts we always look for continuous growth, therefore your feedback is extremely important to us. We truly regret to know that that we were not able to meet your expectations during your last stay with us. Rest assured that we have shared your comments with our executive team, and the necessary adjustments will be done in order to avoid this from happening in the future. We hope to have the chance to welcome you back again in the future and be able to change your perception by exceeding all of your expectations. Cordially, Marcos Rojas General Manager Cozumel Palace
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In the midst of the continuing challenges and anxiety of the COVID pandemic the genuine hospitality of the Cozumel palace resort staff is particularly gracious. The attention to health safety measures and the on-site COVID testing are reassuring. The restaurants menus continue to expand and improve. We come annually , specifically to dive because of the dive staff who are across the board excellent. In particular Ricardo and Vanessa are excellent instructors and just as diving guides who share their knowledge and love of undersea world surrounding Cozumel. Go if it’s only to get just a taste of this world with a discover dive!!!!
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Date of stay: March 2021Trip type: Travelled with family
Helpful
Response from , Propietario at Cozumel Palace
Responded 2 weeks ago
Dear 957susannp; We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. Thank you also for appreciating our efforts to please our guests, pur facilities and for your compliments to all our staff, particularly the incredible team, specially Vanessa and Ricardo. Thank you as well for mentioning and highlighting our strict protocols concerning the pandemic, at Palace Resorts it is our main goal to keep your vacation memorable as it is safe It will be a pleasure for us to welcome you again in a near occasion.. Kind regards, Marcos Rojas General Manager Cozumel Palace
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I cannot express how amazing this hotel and especially staff are. We had the best week ever. We've stayed at many all-inclusives and this was by far the best. Rodrigo, Charlie, Luis and Leslie were incredible entertainment. We had a ton of fun playing all kinds of games with them- pool volleyball, ping-pong, football... The food was out of this world. Heri, Martha, Sarahy, Lisa, Eduardo, Reyes and Keki provided wonderful service. Always remembered our favorites. Marco and Erika kept our drinks full (often bringing us another when they saw we were running low). We've seriously never been treated so well. Love them all like family. I can't wait to see them again. Ps- we've stayed at resorts where employees ask you to write positive reviews about them. This is not the case with the Palace. We genuinely really loved them all that much.…
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Date of stay: March 2021Trip type: Travelled with friends
2 Helpful votes
Helpful
Response from social media Palace Resorts, Dueño at Cozumel Palace
Responded 4 weeks ago
Dear Sarah W; Thank you for choosing Cozumel Palace for an incredible vacation. It was a pleasure to welcome you, we are pleased to read that you enjoyed an incredible stay and you were more than pleased with our facilities, services and especially the attention of our staff. Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Regards, Marcos Rojas General Manager Cozumel Palace
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PRICE RANGE
US$276 - US$563 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
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Claim Your Listing Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.4 km), La Internacional Cerveceria (0.5 km), and Cinepolis (0.4 km).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rock 'n Java Caribbean Cafe, Rolandi's, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cozumel Palace have an airport shuttle?
Yes, Cozumel Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.