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Presidente Inter-Continental Cozumel Resort & Spa

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Presidente Inter-Continental Cozumel Resort & Spa
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1,558 Reviews from our TripAdvisor Community

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Showing 1,408: English reviews
Level Contributor
4 reviews
Reviewed 2 days ago NEW

My wife, 10 year old Daughter and I came to spend my birthday on November 20th and stayed here 8 days from 11-16- to 11-23. This is a beautiful and manicured resort that leaves no stone unturned when it comes to pleasing and providing for resort guests. First off is the resort employees.Each and everyone of them treat guest in... More 

Helpful?
Thank 74makoshark
Los Angeles, California
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 days ago NEW via mobile

.. We loved it after we found out that is right by Paraiso reef! If you like snorkeling this hotel is great! Now, if you like long walks at the beach, this is not the hotel for you. There is only two little beach areas, but if you love peace n quiet, then you have to stay here Food is... More 

Helpful?
2 Thank Dina E
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, First of all I will like to thank you for sharing your comments with us, I'm glad to hear you spent a great time with us. We hope to you see you back at Paradise. Regards, Andres Garcia Ricard General Manager More 

Mexico
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Splendid Hotel, has three types of rooms Pool View Ocean View and Beach view. If you budget allow it take beach view, all the rooms have a very nice furnished terrace in front of the room. The linen and beds swallowed you nicely, bathroom has a raining shower, the place is luxurious has three places to eat, Mediterranean (my favorite),... More 

Helpful?
1 Thank jmgdl
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, It is nice to hear that you enjoyed your stay with us and that you liked our Restaurants. Thank you for your preference and for sharing your review about your recent stay with us. We look forward to welcome you in a near future. Best Regards, Andres Garcia Ricard General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW via mobile

Where to start.... just left the hotel, and already wishing to go back soon! The Good: The hotel and grounds are absolutely amazing 5stars!! Everything there is picture perfect! About half the rooms were recently updated, so I was hoping we would get one of those rooms. When they told us our pool view room was not updated I was... More 

Helpful?
2 Thank CoralAshen
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for your preference and for taking the time to share your nice comments with us. I'm very happy to hear that you enjoyed your stay with us and that you liked our hotel. We certainly look forward to welcoming you back. Kind Regards, Andres Garcia Ricard General Manager More 

The Woodlands, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We LOVE, LOVE, LOVE this resort! The El Presidente is stunningly beautiful. A perfect combination of Mayan Culture meeting Contemporary Design. From the palm tree-lined driveway and entrance to the open-air lobby, you know that you are in Paradise! We have stayed there for the last 2 Thanksgiving Holidays and we also book a room here for the day every... More 

Helpful?
1 Thank shannonbelle72
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, First of all I would like to thank you for your preference to our hotel and for taking the time to share your comments. I'm glad you enjoyed your stay at our Resort and that you received a good service. We will be pleased to receive you on your next visit to our paradise. Best Regards, Andres García... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Our family went to this resort on our summer vacation. We spent 7 nights there and had the most wonderful experience. From concierge Jhonni Sunza Chief Concierge who took his time to accommodate all of our needs, to the pool staff and waiters: Jesus Cervantes, Gerardo Chi, Guillermo Yam, Eduardo Pena, Efren Chuc and Juan Jose Hernandez, the level of... More 

Helpful?
1 Thank robertleandra511
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, First of all I would like to thank you for taking your time and writing about your recent stay with us. I'm very glad to hear that our Chief concierge, Jhonni, and all our staff you mentioned took good care of you and your family. We look forward to welcoming you and your family once more at this... More 

Spearfish, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We stayed there for a week, we got a great price for their standard room, when we arrived they tried to upgrade us from first floor to rooms with a view. Not worth it, the first floor is great with outdoor showers and view of gardens. AC worked awesome, people were all very friendly, mixed drinks not so good but... More 

Helpful?
1 Thank Tim E
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Regards from sunny Cozumel! I would like to thank you for taking the time to share your comments about your recent stay. I'm glad to know that you enjoyed your stay at our Resort. We hope to see you back once more. Kind Regards, Andres Garcia Ricard General Manager More 

Richmond, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

This resort was very nice. The environment was very relaxing and peaceful, and it isn't too big where you can't walk from one end to the other. We visited here on our honeymoon. The "honeymoon" package said it was champagne, a fruit basket, and a gift. Not sure what the gift was because we didn't receive it, or the fruit... More 

Helpful?
2 Thank mphillips4389
San Antonio, Texas
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago via mobile

Cozumel is the most beautiful island near our home, we love to spend a long weekend to celebrate our anniversary. This is the second time we decide to stay at this hotel, and unfortunately it's the second time we decide wrong. We are scuba divers and also love all water activities. Hear is why you should not stay in this... More 

Helpful?
Thank Patytour23
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to share your comments about your recent stay in order to offer you a better experience next time. It is truly regrettable to learn about your recent experience and your disappointment with the level of service you have received. It is not our intention to... More 

Cordoba, Argentina
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Excellent hotel. We enjoyed it a lot. Specially because it was so quiet. The room was very nice. The shower was great! The service was also very good. It has two pools, one is only for adults, the other one is next to the jacuzzi. Both are nice. I would love to go again there.

Helpful?
Thank fgattino
Andres G, Director General at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Regards from sunny Cozumel! Thank you for taking the time to share your comments with us about your recent stay. I'm very glad that you enjoyed your stay at our Resort. We hope you to see you once more. Regards, Andres Garcia Ricard More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 

Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: €206 - €845 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente
Hotel Style:
#2 On the Beach Hotel in Cozumel
#3 Luxury Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Presidente Inter-Continental Cozumel Resort & Spa staff and other travellers.
49 questions
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Denver, Colorado
over a year ago
Aloha, Oregon
3 months ago

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Questions? Get answers from Presidente Inter-Continental Cozumel Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reef Rooms are a big plus. also quieter”
  • I even proposed to my wife we renew or vows at the presidente
  • She said yes at the Presidente!! LOL
  • Housekeeping made my daughter happy with her hand made bear
  • shes happy Im happy
  • yes. My family deserves this
  • I really think my 10 year old knows whats best for us!
  • robes and turn down service
  • Housekeeping made my birthday cake! Will never forget that
 of 5 bubbles 74makoshark, 2 Dec 2016 | Read review
“Beach view or Ocean View much better on the left side of the hotel.”
 of 5 bubbles jmgdl, 28 Nov 2016 | Read review
“Ocean front/beach level is Best, but rooms near adult pool are cozy & quiet w/easy access to the beach. Presidential Suite is Outstanding!”
 of 5 bubbles shannonbelle72, 25 Nov 2016 | Read review
“quieter rooms would be near the adult pool. Beach front rooms have large patios and a few steps to beach, pool and restaurants”
 of 5 bubbles robertleandra511, 23 Nov 2016 | Read review
“first floor rooms, ocean view costs 3 time more”
 of 5 bubbles 761time, 23 Nov 2016 | Read review
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