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Carretera Costera Norte Km 4.8, Cozumel 77613 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$387
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Free cancellation until 12/05/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (686)
Room & Suite (162)
Pool & Beach (114)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Cozumel
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
Travellers' Choice
The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Pedicure
Steam room
Rooftop terrace
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Express check-in / check-out
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Room service
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish
Hotel links
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381Reviews55Q+A61Room tips
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Popular mentions
Andrew G wrote a review 19 Apr
Houston, Texas54 contributions10 helpful votes
We spent a few days here and we have already booked a return trip. The accommodations are what you have come to expect from a Westin. This delightful hotel was hit by a hurricane and the pandemic in 2020. Despite that, they have recovered well - only a few areas of minor damage remain and a slight musty smell when you walk into the lobby - that said, you can still smell the signature Westin scent the moment you walk in the door. The rooms are nice, quiet and have great views. The beach is a perfect size for the hotel. Most of Cozumel’s western shore is rocky so it’s a treat to have some sand and a nice entry into the clear blue water for swimming and snorkeling. Location of the hotel is great too - located in the northern part of the hotel zone, it is quiet and away from the party atmosphere and cruisers that fill the island (when they resume cruises that is). In fact, this is our favorite place to stay on Cozumel so I’m not sure why I’m sharing our secret. The restaurants on the premises have good food, in fact you could not ask for a better place to have breakfast right on the Caribbean. We also love lobster house which is right across the street, which has great food and offers a change of atmosphere. If you want to head downtown, it is only a 7-10 taxi ride. For the return trip, schedule your COVID-19 ANTIGEN test for the day before you leave for about $30 - you have the results emailed to you in about 2 hours. As far as pandemic precautions are concerned, this hotel seems to be doing a better job than most of the places we have been to in the last year in the United States - we are impressed- and my wife and I are both in health care. The entire team at the Westin is muy excelente! Shout out to poolside waiters Alejandro And Gerardo they ran back and forth all day serving with a smile on their face and full of gratitude, remember your name and provide great service. You will be pleased as long as you remember you are in Mexico, on an island at a beautiful location.
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Date of stay: April 2021Trip type: Travelled as a couple
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Frequent Global Traveler wrote a review 17 Apr
Boston, Massachusetts2 contributions
The staff experience was as excellent. From checkin to food service to spa to house keeping; everyone was great. Marriott should be proud of their team at Westin Cozumel. We will return and we recommend this hotel.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Alejandro Ruiz , Director General at The Westin Cozumel
Responded 6 days ago
It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. Thank you for the visit
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RLB wrote a review 17 Apr
11 contributions
+1
I typically travel to Mexico 4-8 times per year. Mostly Playa del Carmen, Cancun, and Cozumel. My most recent visit being the Westin Cozumel March 26-31. The all inclusive stay was absolutely amazing. The food and menu selection were over the top. The grounds were immaculate and the rooms extraordinary. The friendly staff throughout were like a welcoming committee each and every day, willing and intent on making my stay perfect. There are so many staff folks to thank, that I can only list their names. But those listed here went above and beyond to make my stay, a vacation I’ll never forget! Daniela, Alejandro, Elizabeth, Sheila, Wilder, Imanol, & Jardiel. to these people I owe an extra “Thank you my friends” and because of you I will return! Rob Barrett Tyler, Texas
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Date of stay: April 2021
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dawnp4873 wrote a review 11 Apr
Colorado Springs, Colorado20 contributions
My husband sent me and a friend here for my birthday. The hotel is beautiful, beds are comfortable, Fernando the doorman was awesome! Very attentive. Our first day at the hotel was pretty good. Our room wasn't ready but they allowed us to change and use the pool and snack area. Our 2nd day we got massages that was fantastic! By the 3rd we went down to have breakfast and the food was so, so and the service was ok. We went out for the day and got back about 730pm. We decided to have a late dinner and went to the restaurant. We were seated right a way, but waited 15 minutes before someone came and gave us bread and a menu. We asked for 2 bottles of that never came, we waited another 15 minutes,and the we left. we decided to order room service. I called 3 times just to be hung up on. Finally the 4th time I called they said they would send up a code for us to scan for the menu in 5 minutes. A little frustrated with the process and inconvenience we still agreed. We figured they forgot so, we got ready for bed. By the time they came up it was almost 9pm. At this point we decided not to eat. The next morning we called down to have house keeping come up and clean and replenish, towels and empty trash. We came back to the room almost 8pm after a day of snorkeling to find that no one had been up to clean and restock towels. A bit irritated, I called down to ask for towels and house keeping a 2nd time. They said they would be right up. I started cleaning the room while my friend took a shower. I empty the trash, put the dirty towels out side the door and swept up dirt and hair, feeling like we didn't want anyone in the room while we were trying to shower. Someone came and knocked on the door 15 minutes later with no towels and did not take the dirty towels or trash. I called a 3rd time for someone to come with towels. My friend finished her shower and I waited another 10 minutes before I decided tp go down to the front desk for towels. As I was waiting for the elevator a young woman came up to me and looked confused as to what she needed to do. I asked her for towels and explained I had asked 3 times for house keeping and towels. I was obviously very irritated at this point. She ran up to get towels and finally got towels. She wanted to come in and clean, but I had already cleaned. Front desk called while I was in the shower and apologized and insisted they come tomorrow to clean. We shall see. I would like to come back but, I'm not sure I would stay here unless the westin were able to get the rest of their staff trained to help accommodate guest in a timely manner.
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Date of stay: April 2021Trip type: Travelled with friends
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Response from Alejandro Ruiz , Director General at The Westin Cozumel
Responded 1 week ago
Dear Downp4873 Thanks for your detailed review. We really appreciate your comments and you can be sure that we will take your comments into consideration in order to maintain our quality standards. We appreciate your remarks on the areas we could improve such like timing in service and houskeeping protocols. We apologize for not having been up to your expectations and falling in our cleanning schedule procedure, we assured you we will share your review with the team in order to reinforce the service and information and avoid this from occuring in the future. Sincerely we hope to be able to host you again in the future and have the opportunity to redeem ourselves providing you a better stay. Warm regards
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Jennel G wrote a review 9 Apr
2 contributions
I cannot recommend this place if you want ANY kind of service ! No waiters on the beach, NO early check in (even if there is space ), charge for service animals , Only 4 umbrellas available on the beach, the bartenders took Of his mask to taste the sangria twice. For the price of almost $200 a night in Mexico it’s NOT worth it! If you come to relax abs get service .... DO NOT COME HERE!
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Date of stay: April 2021Trip type: Travelled solo
1 Helpful vote
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Response from Alejandro Ruiz , Director General at The Westin Cozumel
Responded 1 week ago
Dear 370jennelg Thank you for taking the time to write a review for us. We appreciate your feedback regarding to early check in, we sincerely apologies for not having the availability to honored since this benefit is base on availability. Be assured we will review our pet policy in order to improve it however fees will still apply since this is directed to special room cleanning. You can be certain we will take your comments into consideration in order to maintain our quality standards of drinks and shade spaces. We apologize for not having been up to your expectations. Sincerely
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PRICE RANGE
US$171 - US$368 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
152
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Frequently Asked Questions about The Westin Cozumel
Which popular attractions are close to The Westin Cozumel?
Nearby attractions include Cozumel Bar Hop (6.3 km), The Amazing Cozumel Race (5.0 km), and Sergio's Silver from Taxco (4.7 km).
What are some of the property amenities at The Westin Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Cozumel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Cozumel?
Conveniently located restaurants include CRAZY KING Burrito, K'ooben Laab, and Colores y Sabores Cozumel.
Are there opportunities to exercise at The Westin Cozumel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Cozumel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (5.5 km).
Does The Westin Cozumel have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Westin Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.