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Carretera Costera Sur Km 16,5 San Francisco, Cozumel 77600 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Allegro Cozumel
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 64 in Cozumel
Location
Cleanliness
Service
Value
This chic all-inclusive resort on San Francisco beach along the Caribbean Sea is 11 km from Chankanaab Beach Adventure Park and 19 km from the Cozumel International Airport. Spread amid thatched-roof cottages, the airy rooms have flat-screen TVs, minibars and balconies or terraces.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Snorkelling
Indoor play area for children
Parking
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Spa
Facial treatments
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Flatscreen TV
Hair dryer
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 5% OFF
7549Reviews733Q+A100Room tips
Traveller rating
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Jesse D wrote a review Yesterday
4 contributions
Allegro does a great job giving its guests the best experience it can offer. The staff are friendly whether you are speaking to them in English or Spanish. The food is good. The entertainment staff including Jonathan and Arbey really give their best effort on a daily basis to make the guests feel welcome and have a great time. The dive shop on property, Pro Dive Mexico, is very good as well. I highly recommend giving Allegro a chance to impress you on your vacation to Cozumel.
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Date of stay: June 2022
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rehley wrote a review Aug 2021
Minneapolis, Minnesota84 contributions58 helpful votes
Hotel's Favourite
This review is a little late. The beach is amazing, very little to no seaweed issues And you can snorkel right from the beach and rent a catamaran for free from wonderful staff. if you are First Club members, you are in for a treat. This was our 34th trip to Mexican resorts, and second time to this resort and by far this was our best experience. As to alcohol, our favorite bartender was at the first club , Freddy who is pictured with me below, is by far best bartender we ever have had in Mexico. You probably have seen a lot of reviews saying similar stuff, best bartender blah ,blah, blah, But if you are a tequila snob like me, Freddy is the guy. He has an amazing skill set. Also he is Very easy to talk to. If you are a baseball fan and specifically a Red Sox fan you will love him. He mixes the best margaritas and Paloma’s that we ever ever have tasted And give. Great customer service while doing so. If I wanted to start a bar Freddy would be my first choice as bartender. First Club has top shelf, and great staff including bartender Luis when Freddie is not there. Ala carte restaurants were great and all employees are excellent. I apologize for not remembering the name of main guy at towel service. He was excellent. Also got Covid test on site. Easy. I hope this . review is helpful, this is a great resort especially first club and personal. I’m truly sorry Freddy that I didn’t write this sooner you deserved better, but keep being you with your excellent customer service and bartending skills.
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Date of stay: June 2021Trip type: Travelled
4 Helpful votes
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 17 Aug 2021
Hello First of all, thank you for giving us the opportunity to host this vacation and thank you for taking the time to share with us your travel impressions. We are thrilled you enjoyed your recent stay with us. We are truly happy to know that Freddy managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to him. Thank you again for this heartwarming review of your stay with us and Freddy, we look forward to your next visit. Best regards. Guest Service Department.
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mcbern wrote a review 24 Jun
Portland, Oregon95 contributions74 helpful votes
+1
The property is very well kept and inviting. The staff really do go above and beyond to make your stay enjoyable. The check in process could definitely be improved as it's a bit cumbersome. The room is just right, not too big and not over small. There is a coffee machine in the room with Blason brand coffee, which we really like. The AC is adequate for a nice night's rest. The buffet food is also good, with a nice variety and theme change every night. The evening entertainment has been nice, especially enjoyed the light show. The beach is nice, calm and sargassum free. The sunsets are amazing 😍. The rooms are arranged as 8 room 'huts'. We would have like more available umbrellas for shade by the pools...
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Date of stay: June 2022Trip type: Travelled
Room Tip: Be patient at check in...the staff is doing their best with so much paperwork to fill out
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 5 days ago
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Allegro Cozumel
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matthew R wrote a review 23 Jun
1 contribution
Resort is extremely loud. Kids screaming throughout the day, live entertainment at night feels like you are in the middle of a club even if you aren’t participating. Walls so thin you can hear every word of your neighbors conversation. Food is bland and cheap. Rooms are old and dirty. Bad location for business, either puerto maya or downtown. Check in is honestly the slowest I’ve ever experienced being a regular business tourist to Cozumel. Good resort for families, that’s it.
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Date of stay: June 2022Trip type: Travelled
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 5 days ago
We are very disappointed to read your comments about your stay at our hotel. Indeed we have many families with children who enjoy our water park and beach. We are sorry to have been below your expectations. Again we thank you for your time and apologize for not being as you expected. Allegro Cozumel
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Kristen C wrote a review 22 Jun
1 contribution
Allegro and Eileen allowed my husband and I to have the perfect night to renew our vows!!! It was a quick and easy appointment and after that they took care of everything! We had a fabulous photographer as well! It made our night extremely special and they all did a fantastic job!!
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Date of stay: June 2022Trip type: Travelled
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 6 days ago
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel and we are delighted to read that we have been able to deliver unforgettable holiday experiences to our guests and certainly agree that our dedicated staff play a key role in our guests' overall experience. Allegro Cozumel
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SabrinaKW wrote a review 20 Jun
Sacramento, California10 contributions4 helpful votes
We spent a week at Allegro and were very well taken care of during our stay. The room was great, the service was exceptional, the grounds and amenities were excellent and the member amenities were perfect. We found a lot to do on the property the days we did not go out on excursions. We took advantage of use of a kayak one day, our boys played lawn chess one evening, we spent a lot of time at the pool and took advantage of some of the activities they had set up, including a lesson on how to make guacamole by the pool and then sample the delicious guac with chips. It was a wonderful, relaxing week with Allegro. The Italian restaurant was good, but very slow, while our experience at the Asian restaurant was outstanding! The buffets were mediocre, but we always found something we liked and enjoyed the made to order stations they had setup, very good! We would definitely consider coming back to Allegro. The cost was a true value for what we experienced!
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Review collected in partnership with RCI
Date of stay: June 2022
Value
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Location
Cleanliness
Service
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 1 week ago
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Allegro Cozumel
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Katie M wrote a review 17 Jun
1 contribution
First, there were some great staff members as long as you tipped well. The food was all the same. Got really boring. We ended up spending more on outside food than anticipated especially for going to an all inclusive. There is no all you can eat at any hour. They close food places in between breakfast, lunch and dinner. Then again dinner to breakfast. Make sure that when your at a pool and just want a hot dog. You go change out of your suit, eat a hot dog and then change again. If your a little wet, you can't eat. People were literally "making babies" in the pool and staff did nothing. Great thing for my young children to see. Go to the pool to learn about the bird and the bees. No nitrox as advertised. Dive center charges for EVERYTHING. Bigger tank due to no nitrix, gotta pay. If this was my first all inclusive, I would never do it again. Go down the street to iberostar. Great over there. We thought Allegra our be a better place for the kids. We were SO wrong.
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Date of stay: June 2022Trip type: Travelled
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 1 week ago
We appreciate your comments and apologize if you experienced any inconsistencies in our service, we have read your review with our utmost attention and will take note. We were concerned to read your comments especially since your comments do not reflect the standard. However, please be assured that your review will be shared. Allegro Cozumel
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Cyfibabe wrote a review 16 Jun
4 contributions1 helpful vote
It was GREAT to be back at such a beautiful and friendly resort. To start: the doorman, Antonio, is a sweet man who remembered us from previous trips, front desk personnel was friendly and extremely helpful, our room requests was granted 💗, the workers/bartenders/servers were extremely kind and remembered us as well. The resort is always clean and tidy! The food was good and bottled water was always available. This is a place to relax, enjoy a beautiful beach, and make use of the ProDive shop like we do since we are divers. This is our “home away from home”. We are looking forward to our next visit.
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Date of stay: June 2022
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 1 week ago
First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Allegro Cozumel
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MIZZZT wrote a review 16 Jun
Innisfil, Canada84 contributions91 helpful votes
We chose this Hotel/Resort as we wanted to go for 2 weeks over Christmas and New Years. We had a few issues with the room , no fridge, water leaking from ceiling. They responded immediately and when they were not able to deal with the water leak they moved us to another room. Rooms and beds are comfortable. Shower is good. Food is OK, it is not 5 star but you will be able to find something to eat. The good news is there is a great restaurant across the street and also plenty on the island. The drinks are well made . Majority of people here come for the diving and it will not disappoint. Prodivers is on site and it was really convenient . I am booked again for Christmas and New Years again. Cant wait to get back in the water.
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Date of stay: December 2021
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 1 week ago
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Allegro Cozumel
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224mike1981 wrote a review 16 Jun
Middlesbrough, United Kingdom20 contributions29 helpful votes
Fantastic first visit to Cozumel and the allegro hotel, we will definitely be returning. The hotel is spotless and the location is beautiful. The staff are all friendly and do a great job. We would like to make a special mention about the entertainment staff , Angel, jonny airbie! They work so hard and keep everyone entertained well! One last mention to luis the bar man! Never stopped filling our drinks and again so friendly!! Strongly recommend coming here
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Date of stay: June 2022Trip type: Travelled
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Response from Allegro Cozumel, Other at Allegro Cozumel
Responded 1 week ago
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Allegro Cozumel
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PRICE RANGE
US$137 - US$228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental allegro cozumel hotel cozumel, occidental allegro hotel, occidental allegro resort all inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
305
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Frequently Asked Questions about Allegro Cozumel
Which popular attractions are close to Allegro Cozumel?
Nearby attractions include Columbia Reef (6.7 km), The Mayan Cacao Company (1.5 km), and Palancar Reef (3.4 km).
What are some of the property amenities at Allegro Cozumel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Allegro Cozumel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Allegro Cozumel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Allegro Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to Allegro Cozumel?
Conveniently located restaurants include Alberto's Beach Bar & Restaurant, SkyReef Cozumel, and Paradise Beach Cozumel.
Are there opportunities to exercise at Allegro Cozumel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Allegro Cozumel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Allegro Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Allegro Cozumel?
Many travellers enjoy visiting San Gervasio Mayan Archaeological Site (15.2 km).
Does Allegro Cozumel have any great views?
Yes, guests often enjoy the bay view available here.