We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Krystal Urban Cancún has 246 rooms with view to the sea and the Nichupte lagoon, closets, box of security, A/C Y/0 fan, desk, flat panel displays, USB connector, terrace, mirror, Chair ergonometric, sky shower, dryer, vanity mirror, full body closet, will make your stay as pleasant as possible and comfortable for the business and leisure traveler. We also have a Restaurant Aquamarina, Lobby Bar, Sushi Bar, Room Service, Pool & Pool Bar, Meeting Rooms , Business Center , Gym, Parking(with preferent cost)Come and visit us!
Free High Speed Internet (WiFi)
Good to know
Avenida Sayil Lote 4C-07, Super Manzana 4A, Cancun 77500 Mexico
All reviews hotel zone breakfast was included americas mall ice machine sister property the check in process rooms are big shuttle service would highly recommend this hotel nice pool spring break balcony desk walmart club
I don't like to write bad reviews but I feel this hotel really deserved one as on several occasions during my 6-day stay the staff was just plain rude, I can't put it more nicely.
- Good, central location for a business stay...More
Those are absolutely the words that better describe this hotel, that could have been a good hotel maybe in the 90's. Carpets were spotted, bathroom hadn't seen a soapy rag for some time. restaurant for breakfast was supposed to open at 7am, but at 7.10am...More
I barely ever write a review, since most of my trips are within expectations. Except for this one.
Staff is rude and their attitude is not one of service.
Facilities are old and even though they clean, they fail. I had no water preassure in...More
Response from CalidadyServicioKUC, Gte. Calidad y Servicio KUC at Krystal Urban Cancun CentroResponded 3 weeks ago
Thank you for choosing Krystal Urban Cancún on your recent visit. We deeply regret that the perception of the service of the staff is not of the level to which you are accustomed to, and we are very sorry for the problem you experienced with...More
I have just arrived to Cancun Krystal yesterday afternoon as me and my family are celebrating my wife’s birthday and wanted our stay to be as nice as possible.
When we arrived to the hotel we were received by Mitchel who was most unwelcoming person...More
2 Thank ssharding26
Response from CalidadyServicioKUC, Gerente de Calidad y Servicio KUC at Krystal Urban Cancun CentroResponded 29 October 2018
Thank you for choosing Krystal Urban Cancun on your recent visit, Mr. Harding. We deeply regret that the perception of the service of the staff at the reception was not of the level you are accustomed to, we will implement actions to improve the guest...More
First of all the reception staff doesn"t kind and never smile .
When i check -in. I have to wated 1 hour because there no rmade reservatiom even i had a reservatiom vouther.
And hot water is not coming in show room during the staying...More
2 Thank 재연 김
Response from CalidadyServicioKUC, Gerente de Calidad y Servicio KUC at Krystal Urban Cancun CentroResponded 15 October 2018
Thank you for choosing Krystal Urban Cancun in your recent visit. We regret the inconveniences experienced upon arrival. We will implement actions aimed at improving the promptness in the Check-in process and the service of our staff. Regarding the inconvenience with the supply of hot...More