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Krystal Urban Cancun Centro

Traveller (317)
Room & Suite (143)
Dining (48)
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About
  • Excellent25%
  • Very good38%
  • Average20%
  • Poor9%
  • Terrible8%
Krystal Urban Cancún has 246 rooms with view to the sea and the Nichupte lagoon, closets, box of security, A/C Y/0 fan, desk, flat panel displays, USB connector, terrace, mirror, Chair ergonometric, sky shower, dryer, vanity mirror, full body closet, will make your stay as pleasant as possible and comfortable for the business and leisure traveler. We also have a Restaurant Aquamarina, Lobby Bar, Sushi Bar, Room Service, Pool & Pool Bar, Meeting Rooms , Business Center , Gym, Parking(with preferent cost)Come and visit us!
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Property amenities
Pool
Room Service
Wheelchair Access
Restaurant
Bar/Lounge
Public Wifi
Free High Speed Internet (WiFi)
Meeting Rooms
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Trendy
Business
HOTEL CLASS
Reviews (641)
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All reviews hotel zone breakfast was included americas mall ice machine sister property the check in process rooms are big shuttle service would highly recommend this hotel nice pool spring break balcony desk walmart club
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1 - 5 of 125 reviews
Reviewed 1 week ago

I don't like to write bad reviews but I feel this hotel really deserved one as on several occasions during my 6-day stay the staff was just plain rude, I can't put it more nicely. The plus-sides: - Good, central location for a business stay...More

Thank carrievdk
Reviewed 2 weeks ago

Those are absolutely the words that better describe this hotel, that could have been a good hotel maybe in the 90's. Carpets were spotted, bathroom hadn't seen a soapy rag for some time. restaurant for breakfast was supposed to open at 7am, but at 7.10am...More

Thank Momimassa
Reviewed 3 weeks ago via mobile

I barely ever write a review, since most of my trips are within expectations. Except for this one. Staff is rude and their attitude is not one of service. Facilities are old and even though they clean, they fail. I had no water preassure in...More

Thank VR21
Response from CalidadyServicioKUC, Gte. Calidad y Servicio KUC at Krystal Urban Cancun CentroResponded 3 weeks ago

Thank you for choosing Krystal Urban Cancún on your recent visit. We deeply regret that the perception of the service of the staff is not of the level to which you are accustomed to, and we are very sorry for the problem you experienced with...More

Reviewed 20 October 2018 via mobile

I have just arrived to Cancun Krystal yesterday afternoon as me and my family are celebrating my wife’s birthday and wanted our stay to be as nice as possible. When we arrived to the hotel we were received by Mitchel who was most unwelcoming person...More

2  Thank ssharding26
Response from CalidadyServicioKUC, Gerente de Calidad y Servicio KUC at Krystal Urban Cancun CentroResponded 29 October 2018

Thank you for choosing Krystal Urban Cancun on your recent visit, Mr. Harding. We deeply regret that the perception of the service of the staff at the reception was not of the level you are accustomed to, we will implement actions to improve the guest...More

Reviewed 14 October 2018 via mobile

First of all the reception staff doesn"t kind and never smile . When i check -in. I have to wated 1 hour because there no rmade reservatiom even i had a reservatiom vouther. And hot water is not coming in show room during the staying...More

2  Thank 재연 김
Response from CalidadyServicioKUC, Gerente de Calidad y Servicio KUC at Krystal Urban Cancun CentroResponded 15 October 2018

Thank you for choosing Krystal Urban Cancun in your recent visit. We regret the inconveniences experienced upon arrival. We will implement actions aimed at improving the promptness in the Check-in process and the service of our staff. Regarding the inconvenience with the supply of hot...More

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Questions & Answers
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Danny R
9 May 2018|
Answer
Response from Ro V | Reviewed this property |
yes. It is still paid. It costs 30 pesos a day for the guests.
0
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pamela F
11 January 2018|
AnswerShow all 2 answers
Response from CalidadyServicioKUC | Property representative |
Dear Pamela The Hotel it's not all-inclusive and nearby has differents nightclubs. We have a restaurant where you can have a breakfast or dinner. Regards
1
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Google Translation
tintan42
6 November 2017|
AnswerShow all 2 answers
Response from CalidadyServicioKUC | Property representative |
Dear guest The Hotel Is 25 minutes from the airport.
1
Vote
Google Translation
Room Tips
"Ask for a room a bit further from the elevator and not on the back side"
carrievdk
1 week ago
Read review
"All rooms are nice and quiet"
Escape554896
21 Sep 2018
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"Do Not get a room that is adjoined to another with a wooden door. The next door neighbors love to talk loud..."
denisf255
3 Sep 2017
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"would recommend a high floor so you can have a better view of the city"
Diachel
31 Aug 2017
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PRICE RANGE
US$62 - US$149 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Krystal Urban Hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
246
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