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Room & Suite (192)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Oh! Cancun The Urban Oasis
Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 269 in Cancun
Location
Cleanliness
Service
Value
The Urban Experience Downtown Cancun Boutique Hotel
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Airport transportation
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Trendy
Languages Spoken
English, Spanish
1611Reviews190Q+A93Room tips
Traveller rating
  • 1,167
  • 253
  • 83
  • 45
  • 65
Time of year
Traveller type
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Popular mentions
kprkn wrote a review 22 May
Bristol, United Kingdom117 contributions70 helpful votes
The room is big and comfortable with a king size bed. Staff are rude and disinterested. Location is useful for ADO bus, but apart from that on a slightly dodgy highway. Overall wouldn’t go back. Takes about 15-20 mins to hotel zone. Confusing as the hotel has two receptions.
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Date of stay: May 2022Trip type: Travelled
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Response from Adriana Urdaneta, Director General at Oh! Cancun The Urban Oasis
Responded 4 days ago
Dear Guest, We appreciate your comments and we are truly sorry we were not able to meet your expectations; this helps us know our strengths and weaknesses so we can provide a better service day by day. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understanding, helping, and satisfying all of your needs. Thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction are important to us. We hope to have the opportunity to welcome you again to our hotel to change your perception of us. Kind regards, Alfredo García.
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Martin T wrote a review 22 May
1 contribution
Very very good hotel with excellent staff. Very attentive. Filemon, Carlos, and Johan in the bar will take excellent care of you. There room was excellent, the pool area was amazing, and a 24 hr coffee shop is a great bonus.
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Date of stay: May 2022Trip type: Travelled
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Response from Adriana Urdaneta, Director General at Oh! Cancun The Urban Oasis
Responded 4 days ago
Dear Martin, We would like to thank you for taking the time to give us your opinion about your experience. It is a pleasure to know that we exceeded your expectations and that you enjoyed our facilities, pool area, and especially our excellent service. We are proud to say we have staff always ready to give their best at all times and create positive experiences for our guests. We would be honored to welcome you again on your next business trip. Kind regards, Alfredo García.
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Allison H wrote a review 16 May
1 contribution
an amazing hotel, super nice staff and very attentive. great breakfast options in the morning and a good food menu all around. filemon and raul are super sweet and are a real treat to be around! would gladly come again!
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Date of stay: May 2022Trip type: Travelled
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Response from Adriana Urdaneta, Director General at Oh! Cancun The Urban Oasis
Responded 1 week ago
Dear Allison, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the facilities, dining options, and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences. We hope to have the honor of welcoming you once again soon. Kind regards, Alfredo García.
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Pavi K wrote a review 16 May
1 contribution
amazing hotel, amazing staff, they take care of everything you need! Filemon and Raul are amazing!!!! Good hotel perfect for your stay if you come to cancun. Good distance from clubs and beaches. Clean hotel, very covid safe, respectful and amazing!!!
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Date of stay: May 2022Trip type: Travelled
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Response from Adriana Urdaneta, Director General at Oh! Cancun The Urban Oasis
Responded 1 week ago
Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us. We are happy to hear you enjoyed the location, facilities, and personalized service we offer, and very proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them on their amazing job. We hope you give us the opportunity of welcoming you back in the future so you can continue enjoying our Hotel. Kind regards, Alfredo García.
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Mobile814810 wrote a review 15 May
1 contribution
My stay at the Urban Oasis was absolutely wonderful!! The staff was fantastic, always very helpful with a smile Filemon and Carlos the waiter was so helpful and always asked if we needed anything. The room was clean always..the food was fantastic!!..Breakfast was great and had a lot to choose from..We weren't far from places like walmart and the local corner stores. I will recommend the Urban Oasis to anyone!!
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Date of stay: May 2022Trip type: Travelled
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Response from Adriana Urdaneta, Director General at Oh! Cancun The Urban Oasis
Responded 1 week ago
Dear Guest, We appreciate the time you have taken to share such excellent and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, facilities, and especially our excellent service. We are proud to say we have staff always ready to give their best at all times and create positive experiences for our guests. We will congratulate our staff for always being attentive, smiling, and helping you in everything they could. We look forward to seeing you again soon. Kind regards, Alfredo García.
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PRICE RANGE
US$77 - US$98 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
58
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Frequently Asked Questions about Oh! Cancun The Urban Oasis
Which popular attractions are close to Oh! Cancun The Urban Oasis?
Nearby attractions include Cuncrawl (0.3 km), Ambarte Cancun (0.3 km), and Cancun Vibes (0.3 km).
What are some of the property amenities at Oh! Cancun The Urban Oasis?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Oh! Cancun The Urban Oasis?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Oh! Cancun The Urban Oasis?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Oh! Cancun The Urban Oasis?
Conveniently located restaurants include La Dolce Vita downtown, Peter's Restaurante, and Rino's Pizza Time.
Are there opportunities to exercise at Oh! Cancun The Urban Oasis?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Oh! Cancun The Urban Oasis have airport transportation?
Yes, Oh! Cancun The Urban Oasis offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Oh! Cancun The Urban Oasis?
Yes, dry cleaning and laundry service are offered to guests.
Does Oh! Cancun The Urban Oasis offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Oh! Cancun The Urban Oasis?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Oh! Cancun The Urban Oasis?
Many travellers enjoy visiting Zona Arqueologica El Rey (10.2 km), Scorpion’s Temple (8.3 km), and Hacienda Mundaca (12.3 km).