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Courtyard Cancun Airport

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#52 of 182 Hotels in Cancun
Certificate of Excellence
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Courtyard Cancun Airport
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846 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Keller, Texas
Reviewed 24 August 2015

We stayed overnight at the hotel, waiting for a plane back to the states. It is a lovely hotel, and I would have rated much higher, had my wife not become sick, after eating a caprese salad at the hotel's restaurant. Also, when I told the front desk staff this, they offered to help me find a pharmacy who would...

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Helpful?
Thank Robert A
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Robert A, We are very sorry learning of your wife´s sickness while staying overnight at our Courtyard by Marriott Cancun. This experience has been discussed and analyzed with our chef. Needless to say the higiene standards and Marriott Serve safe procedures are being reinforced based in your comment. If possible more information would be appreciated on your food consumptions,...

Gainesville, Virginia
Reviewed 23 August 2015

I spent four days there. The hotel was great, "all" the personnel you come in contact with are great, the restaurant and food was great. My issue...The air conditioning in the rooms worked great but, the humidity in the room was awful. Everything stayed damp or moist.

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Helpful?
Thank stephenfrench07
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Stephen French, It is really nice to receive your great review about the hotel, the food, the air conditioning and the service. Please accept our sincere apologies for the inconvenience you are mentioning of the humidity in your suite. The climate in Cancun is very humid but we would have moved to another accommodation during your stay to correct...

Ireland
Reviewed 23 August 2015

I really liked this hotel. The room was clean and very comfortable and the pool area was excellent. The staff on reception were incredibly helpful when we had a problem with our travel arrangements, arrangement that were nothing to do with the hotel booking. There was a great range of foods available for breakfast. This hotel is a really good...

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Helpful?
1Thank Honora
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Honora, Yes you are correct, as an airport hotel we are a great choice for pre or post flight opttions. We are also happy that we have exceded your expectations of our accommodations and the service. Thank you for sharing your experience through this important site. We would also like to mention that for longer stays we do have...

texas
Reviewed 20 August 2015

Airport hotel, yes people come and go for only a night, but we would have loved to stay a few days. Staff was fantastic & room was perfect. Pool area was not a "resort" but very much nicer than you would expect. Had dinner and breakfast buffet and both were excellent food, but the service.... both perfect and friendly. I...

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2Thank outriggerTexas
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Outrigger Texas, It was a great motivation to learn of your great review of our Courtyard by Marriott Cancun. Thank you for taking the time to spread some sunshine over all of us today. The chef and the waiting staff were very pleased with your satisfaction with the food and the service. Also exceeding your expectations of our pool...

Syracuse
Reviewed 13 August 2015

This is a good example of an international Courtyard Hotel, as opposed to a domestic Courtyard Hotel. Both are great options for a business traveller, but the international option offers much more. Courtyard by Marriott Cancun Airport provides its guests a great room for a great price. The service is excellent, as is the restaurant. Highly recommended if you need...

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2Thank Jstinziano
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Jstinziani, Your expert review of the Courtyard Hotels Brand is very much appreciated and we are very pleased that in Cancun, we have exceeded your expectations. Thank you very much for taking the time to share it with us. Our chef was very pleased to learn that you enjoyed the food as well as the service. It is always...

Florida
Reviewed 9 August 2015

Excellent choice for early flight out of Cancun. Beds are comfortable and restaurant is good. I have to eat Gluten Free and the restaurant was able to accommodate my needs. Nice pool area. Very clean and well maintained.

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Thank ES727
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear ES727, Your nice comments about your stay at our Courtyard Cancun are very much appreciated. We are glad that you enjoyed the property as well as the service and most important, that your gluten free needs were complied with at our Hotel Restaurant. Thank you for you preference and hopefully we will be of service to you son, at...

Kihei, Hawaii
Reviewed 7 August 2015 via mobile

My flight got in late so I was looking for a hotel close to the airport just to rest and relax. This is a great spot for that. Very quiet and comfortable. The pool looked great. I didn't get a chance to explore the surroundings but it looked like there wasn't much around, so not sure about night life.

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1Thank Michael M
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Michael M, It is nice to see your review and learn that in your case we have accomplished our goal as an airport hotel to be an Oasis to the passengers in transit in the área of Cancun. I would also like to mention that we have a Beach Club at the OMNI Cancun Resort that our guests can...

Aurora, Colorado
Reviewed 2 August 2015

Overnight stop on our return from Holbox. Great place to stay. Good pool, nice room, excellent food. We expected the restaurant to be expensive, but were pleasantly surprised. The breakfast buffet was vast, with fantastic variety. 10% discount if you are staying at the hotel.

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Helpful?
1Thank Bryan C
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Bryan C Happy to receive your review about your satisfaction with our services and accommodations. The chef was very pleased to learn that you enjoyed the breakfast, he is focused on using only natural products and Mexican specialties are included in the options of the buffet. Thank you for taking the time to share it with us, it represents...

Bath, United Kingdom
Reviewed 2 August 2015 via mobile

But we have to. A true little haven whilst in transit - the staff are so attentive - their favourite phrase is 'it's a pleasure'. Breakfast was great with lots of choice including Mexican coffee and hot chocolate. Our favourite bits were using the whirlpool, the jets and the swimming pool whilst exotic birds and jays flew and sang overhead....

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Thank pops1940
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Pops 1940 Thank you very much for your kind comments about your stay at the Courtyard by Marriott Cancun. I have shared them with our Team during our today´s meeting and everyone was very pleased to learn that we have exceded your expectations. Our chef was specially pleased that you had enjoyed the breakfast and the Mexican specialties. It...

portishead
Reviewed 30 July 2015

We had to stop over in Cancun as we had an early flight out and this was a good option. They provide a complimentary shuttle to and from the airport which was invaluable. We flew in at 4.30pm and by 5.30pm were having a drink and then meal in the restaurant. The service and prices were very reasonable with a...

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Thank 2,202
Lydia G, Gerente at Courtyard Cancun Airport, responded to this review

Dear Portishead, Your gracious and motivating comments posted on this site are very much appreciated. You have given us the satisfaction of a job well done. Our Courtyard by Marriot´s goal is to be ¨An Oasis to the airport passengers¨ and in your case we are happy that we have accomplished it. Thank you for taking the time to share...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 

Additional Information about Courtyard Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5 | Lot 1, SMZA. 301, Cancun 77560, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €124 - €182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cancun Airport staff and other travellers.
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Questions? Get answers from Courtyard Cancun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room that faces the pool area”
 of 5 bubbles 205miryamf, 10 Feb 2017 | Read review
“All rooms are very quiet but poolside view is very nice”
 of 5 bubbles debbieaF8350HB, 19 Jan 2017 | Read review
“Go for a courtyard or pool view.”
 of 5 bubbles 905deidreb, 14 Jan 2017 | Read review
“you can ask for feather pillows :)”
 of 5 bubbles valeryb705, 12 Jan 2017 | Read review
“Even though we were next to the elevator, never heard any noise.”
 of 5 bubbles Chad17932, 9 Jan 2017 | Read review
5 of 5