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Courtyard Cancun Airport

981 reviews
#68 of 176 Hotels in Cancun
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Traveller (202)
Room & Suite (62)
Pool & Beach (18)
Overview
  • Excellent41%
  • Very good38%
  • Average13%
  • Poor3%
  • Terrible5%
Travellers talk about
“free shuttle”(69 reviews)
“an early flight”(33 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (981)Write a Review
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773 results
Traveller rating
315
287
101
28
42
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315
287
101
28
42
Show reviews that mention
All reviewsfree shuttlean early flightcourtyard marriottone nightan overnight staylast night in mexicolate arrivalshuttle servicenext morningnice pool areashort stayhot tubrental carbreakfast buffetcoffee makerplaya del carmenrestaurant staff
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1 - 5 of 773 reviews
Reviewed 2 days ago via mobile

We wanted to get a head start on CMP 2018 and flew in a couple days before the festivities begin. This was a great hotel to save a few dollars and very convenient from the airport. The restaurant in the hotel has a good variety...More

Thank Travis O
Reviewed 4 days ago via mobile

This hotel is not what I expected for a Marriott chain. I understand that this is an airport hotel, but I had to change rooms 4 times! The shower /bath did not work, then they sent me to a dirty room. The next room was...More

Thank mamafly
Response from Adrian Ibarra P, General Manager at Courtyard Cancun AirportResponded 2 days ago

Dear Mamafly; Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell...More

Reviewed 5 days ago

I normally don’t write a hotel review unless it is either very good or very bad. In this case, it is very bad. The only good thing I can say about my stay at this hotel was I got my one-night stay free with e-certificate...More

1  Thank VancouverCoie
Response from Adrian Ibarra P, General Manager at Courtyard Cancun AirportResponded 2 days ago

Dear VancouverCoie ; It was with distress that we learned of your experience at our Courtyard by Marriott Hotel and immediately, we have taken actions to prevent the inconveniences in the service, described by you in your review. As a valued customer, thank you again...More

Reviewed 1 week ago via mobile

We stayed the night in Cancun due to an early flight the following day. When we arrived at the hotel, it was raining, so we opted to eat at the hotel, and the food was fine, service very good. Due to the rain, we couldn’t...More

Thank Emily K
Response from Adrian Ibarra P, General Manager at Courtyard Cancun AirportResponded 6 days ago

Dear Emily; Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Your input is very valuable and instrumental for the continuous improvement of our services thank you for your nice comments about our staff, rooms, shuttle service...More

Reviewed 1 week ago

I am a Platinum member of Starwood Preferred Guest and this was the first time I'd "crossed to the other side"- my status in SPG transfers to the same level in the Marriott Program. I now know why I am a member of SPG, not...More

Thank SmartTraveller
Response from Adrian Ibarra P, General Manager at Courtyard Cancun AirportResponded 4 days ago

Dear SmartTraveller; This is in reference to your experience regarding your stay at our hotel. First of all please accept our apologies for the inconveniences experienced during your stay. We have addressed all issued with our Operation Department immediately. Needless to say that corrective actions...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$134 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Cancun
#29 Family Hotel in Cancun
#33 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$134 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Cancun
#29 Family Hotel in Cancun
#33 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (202)
Room & Suite (62)
Pool & Beach (18)
Dining (14)
Hotel & Grounds (123)
Bathroom (20)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
belgiantraveller
31 December 2017|
AnswerShow all 2 answers
Response from Adrian Ibarra P | Property representative |
Hello; Restaurant opens at 06:00 a.m. for breakfast regards
1
Vote
Terri M
1 December 2017|
AnswerShow all 2 answers
Response from nr_clark | Reviewed this property |
The only free shuttle at Courtyard Marriott Cancun goes to and from the airport. The shuttle going to Omni Cancun Resort no longer is free since ~'15, unfortunately. I inquired about a shuttle to the Omni myself (because... More
0
Votes
Room Tips
"try to get close to elevator"
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"Check the number for shuttle pick-up or call hotel to make sure what number to call."
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"Don't have one I think all rooms are about the same"
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"Comfortable beds. Clean rooms. Excellent service."
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