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Grand Oasis Palm

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$256*
US$256*
US$256*
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Grand Oasis Palm
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3,237 Reviews from our TripAdvisor Community

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Showing 1,406: English reviews
Bellport, New York
Reviewed 5 July 2016 via mobile

Buffet food was better than previous reviews. Service was excellent, rooms clean. Only two small elevator's delayed getting up and down. Make sure you go to White Box restaurant, amazing!! Beach drink service better than the best!! MakiTako restaurant was amazing also. Reservations required for Los Agaves and Careyes. Skip Los Agaves, food ok service fair, air conditioning bad. Careyes...

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Helpful?
3Thank Blpweb
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurants and our service. Also, we appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. We hope to welcome you back in the future! Best...

Reviewed 30 June 2016

Our family decided to skip cruising this year to go to Cancun so my sister can experience the all inclusive Mexico resort. We are total of 15 people including 3 teenagers and others ranging from 4yo to 11yo. Our first impression when we check in was ok. Nothing out of ordinary for the place. Clean, neat layout grand entrance and...

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Helpful?
2Thank Music R
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We reiterate once again our sincere apologies and we hope to you give us the opportunity of welcoming you back in the...

Reviewed 29 June 2016 via mobile

What makes this hotel stand out is probably the kids club! They have a huge variety of activities for them to play and they have great staff to take care of them. They buffets have a kids section with food for them it's great. The only aspect I didn't like was that the pools close at 8pm which is a...

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Helpful?
1Thank Maria Paula C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Maria Paula, Thank you very much for your kind comments. It give us a great pleasure to know that you and your family enjoyed your stay with us, as well as our facilities and location. It is gratifying to know that our guests enjoyed our daily shows and activities since we work really hard to provide an environment of...

Greater London, United Kingdom
Reviewed 28 June 2016

resort shared between oasis palm and grand oasis palm, all inclusive resort grand oasis palm is an upgrade to oasis palm. grand oasis palm has well appointed rooms our room was on 6 floor room was booked for 3 adults plenty of space to move around ,room was very clean serviced by maid service every day, bathroom very clean and...

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Thank glen p
Columbus, Ohio
Reviewed 28 June 2016

Grand Oasis Palm is a good resort for families in my opinion. Just for clarity, we stayed in July 2014. If you are thinking about a nice economic stay in Cancun, this place will serve you well. It is not a 5 star hotel, but it is a nice vacation for the family, with good food, drinks, pools, etc. We...

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3Thank Bryan G
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Bryan, We appreciate the time you have taken to share your experience with TripAdvisor readers. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. We are pleased you enjoyed your stay. Thanks for highlighting those qualities that made your stay unforgettable....

Reviewed 28 June 2016 via mobile

I had a great time in Cancun. This location hit the mark the buffet had good food and resturants were great . The drinks were AWESOME bars opened at 10am. The room were fine there were no caution signs or bad experiences. The service we were given by are waiter Hervin on the beach was PHENOMENAL and will definitely make...

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Helpful?
1Thank Sheraine C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Sheraine, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your vacation with us. It gives us great pleasure to know that you enjoyed your stay. Likewise, we are extremely glad you received a great service by our team members, be assured that we will...

Miami, Florida
Reviewed 27 June 2016 via mobile

This is a copy of a review that I posted in Cheapcaribean on July 2015. Now that I'm getting ready to visit the sister property Grand Oasis Tulum in 2 weeks I hope I get to same service as well. July 22, 2015 Best Vacation Ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Before buying this package I read all the reviews posted so I was a...

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Thank Zanetjo
Colbert
Reviewed 27 June 2016 via mobile

My friends and I booked this hotel for our girls vacation...it was great! I read many reviews before, and here were my concerns. ***There's no food/it's hard to find somewhere to eat. I did not find this to be true. There are so many places to eat! Plenty of buffets...they get better as the day goes on. There are many...

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Helpful?
5Thank Carrie O
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Carrie, Thank you for your kind words. We appreciate the time you have taken to share such nice comments about our Hotel and we are pleased to know you had a great time with your friends in our resort. We will of course congratulate our staff for their outstanding service. It is a pleasure to know you were fond...

OSHAWA
Reviewed 26 June 2016 via mobile

Plus: great wait staff on beach especially Hervin! White box restaurant - loved it but you have to like sharing your meal, it's part of it! Beach area great and lots of water sports Negative: -No wifi unless you buy it at the front desk or add to your plan ahead of time at home -Upgraded to ocean view but...

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Helpful?
1Thank wilmaandbetty
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We would like to thank you for sharing with us your experience, as well as choosing us as hosts of your stay here in Cancun. We appreciate the time you have taken to write such a detailed review and we want let you know that all your comments and opinions are considered in order to improve our service....

Reviewed 25 June 2016

Our family had multiple visits to Cancun in the past. Worst experience so far :( Definitely NOT coming back to Grand Oasis Palm. Cons: -Below average customer service (especially Pizza Place staff, not very flexible for family with small kids, housekeeping sucks, front desk below average) -Housekeeping is way below average (despite providing tips, they did not restock most of...

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Helpful?
2Thank ic2323
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are sorry to hear that we didn’t meet you expectations. We sincerely apologize for the inconveniences you encountered during your stay. It is important to highlight that every time you have a setback at the hotel you can contact our customer service staff to notify them about the incident in order to generate a report and do...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €171 - €333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
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Questions? Get answers from Grand Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't wait in the long beach bar line (get drinks at the sports bar), request a ground floor room to avoid waiting for elevators”
ZF_Canada, 19 May 2017 | Read review
“stay on the lower floors as the elevators are tiny and always full....use the stairs”
gravius, 15 May 2017 | Read review
“grand oasis palm is the quiet side, the grand oasis the action/entertainment area”
Plowman2014, 10 May 2017 | Read review
“Balconies look across the street in to the lagoon/canals. NO balconies on the ocean side.”
joshualF5349TP, 10 May 2017 | Read review
“You loose no matter what to choose”
u2r, 8 May 2017 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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