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Grand Oasis Palm

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#54 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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2,827 Reviews from our TripAdvisor Community

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Showing 1,256: English reviews
Winnipeg
Reviewed 3 February 2016

From check in to check out, excellent service all around at Grand Oasis Palm. Especially would like to commend Faby and the other girls at 'Coffee and Me' (delicious lattes, frappuccinos, etc) Alfonso at the Grand breakfast buffet, Alfonso at the beach bar, Victor at the 'Cantina', Marco at 'Los Agaves' and everyone at 'Maki Taco'. Best all around service...

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Helpful?
Thank Val K
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Val, Thanks for recognizing the labor of our staff located at our coffee shop, the breakfast buffet, the beach bar, restaurants and entertainment zone, they are trained to provide fun and unforgettable experiences with our guests. Of course we are going to congratulate the team for their outstanding work. We are glad for satisfying your needs with the room...

Reviewed 2 February 2016 via mobile

This year was our 4th time staying here. The staff is always great. Viktor is awesome!!! We had a rain day on jan. 16Th (in case the hotel can look up who was working to give them credit, forgot his name!?) and ended up having a great time at the pool bar!! Would definately visit a 5th time!

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Helpful?
Thank chrissycr
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your reviews with us. Our kitchen staff is trained and committed to help and meet all the needs of our guests through fresh dishes, prepared at the moment. Thank you for let us know that the food served in our 15 different food and beverages center have not filled their expectations. On...

Arlington, Texas
Reviewed 2 February 2016

So I've been to Cancun, Playa area 12 times in the last 15 years and I always love the all inclusive fun in the sun. This is the first time I have done a winter vacation and the first time to stay in the hotel district in Cancun. The Grand Oasis Palm is an average resort, where you definitely get...

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Helpful?
Thank atown66
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with the TripAdvisor community, we really appreciate it. It is good to know that you received a great service at the beach area, we will congratulate the member of our team that you have mentioned. Best regards.

Albany, New York
Reviewed 2 February 2016

My boyfriend and i booked this deal on cheap Caribbean (love this site)! We got a great deal.It was all inclusive and you can go to the sister resorts which was awesome. Grand Oasis Palm was a nice hotel. The food was poor and we had to reserve for the nice places which the food was still poor at. Their...

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Helpful?
Thank Marinel_Martinez
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your reviews with us. Our kitchen staff is trained and committed to help and meet all the needs of our guests through fresh dishes, prepared at the moment. Thank you for let us know that the food served in our 15 different food and beverages center have not filled their expectations. On...

Reviewed 2 February 2016 via mobile

This is an excellent resort of you're looking for a fun, family friendly place to be. There are lots of activities, and a generally lively atmosphere. Having said that, it's also very easy to kick back and relax if you want to slow down for a bit. The rooms and facilities are well maintained and kept very clean. Do be...

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Helpful?
4Thank Mike S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with us. We wanted to thank you for highlighting the work of the maintenance staff, they work hard to keep the resort clean and in optimal conditions for our guests. Let us tell you that although we have an all-inclusive plan, there are amenities such as the safe box that...

Sherbrooke, Canada
Reviewed 1 February 2016

Not our first choice, but the Grand Oasis Sens (adults only) was not available for our first couple of nights, so we came here. Overall, a pleasant but not exceptional resort in a land where resorts rule the roost. Located next to not just one but two "pirate" ship/restaurants, and situated along a scenic canal, the Grand Oasis Palm and...

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Helpful?
1Thank Melanie C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with the TripAdvisor community, we really appreciate it. Thank you also for your suggestions about the art made with towels and the all inclusive system, of course we are going to consider them. It is good to know that you received a great service at the restaurants and consume areas....

New York City, New York
Reviewed 31 January 2016

Summary - My friend and I stayed at the Grand Oasis Palm and had some initial concerns given many negative, but had a 5/5 experience. Would definitely stay here again. PRO's: - Excellent food (The Whitebox served imaginative and fresh tapas, Tacos y Tortas offered authentic Mexican food poolside, and both buffets had suitable breakfast/lunch options) - Room was spotless,...

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Helpful?
8Thank Matty S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thanks for letting us know your opinion. We are pleased to know that we've satisfied your needs with the room that was assigned to you during your stay, we want nothing but your comfort and satisfaction. It is really pleasant for us to know that you enjoyed the food that you found in our different restaurants through the...

Reviewed 30 January 2016 via mobile

We stayed with our 3 kids and another couple with their 2 kids.The resort was very clean and kids friendly. The food was good (specially Las Agaves) Francisco was amazing.The buffet was a bit repetitive and the burgers by the beach were delicious. The bartenders Alfonso and Adriel (aka Mexican James) were fantastic. The entertainment was really good. Also great...

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Helpful?
1Thank Francois B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for choosing us, and for taking the time to share your experience. Feel sure that we will congratulate the members of our team that you have mentioned. Our entertainment staff aims to make all our guests to live a unique and fun experience. It is good to know that you enjoyed the public areas of the...

Edmonton, Canada
Reviewed 30 January 2016

We got there Jan 13th 2016, greeted by Carlos a good guy, went to room looked for something to eat only one buffet open line was crazy. 4 days later other buffet finally opened. Had no hot water for 2 days. The elevators suck big time. Have to pay for wifi and safe in room. Couldn't go to watch shows...

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Helpful?
Thank 616roger
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Roger, Thank you very much for sharing your reviews with us. We feel really sorry if our restaurants showed a high occupation, which put you in some inconvenience. This season we had visitors from all over the world due to the holidays. Let us tell you that although we have an all-inclusive plan, there are amenities that generate an...

Victoria, Canada
Reviewed 29 January 2016

We stayed at the Grand for 14 days and we absolutely loved it!! From the moment we arrived we were greeted by Carlos, whose big warm smile made us feel at home instantly. He explained all the hotel had to offer. When he was off we made friends with Silviano who was always there for us too. Great job guys!!...

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Helpful?
Thank cominones
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank your for staying with us. It is really pleasant to know that our personalized service met your expectations, we will of course congratulate our staff members for their excellent work at the consume areas and public areas. Thank you for your opinion and sharing your experience, come back soon. Best regards.

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €197 - €357 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take Grand Plus room. It has extra benefits worth extra dollars”
 of 5 bubbles USA-AK, 20 Jan 2017 | Read review
“Stay somewhere else”
 of 5 bubbles desilawyer, 16 Jan 2017 | Read review
“Avoid anything that overlooks the night club in the Oasis Palm hotel - incredibly noisy”
 of 5 bubbles jjkathome, 15 Jan 2017 | Read review
“Try to get rooms on the lower floors”
 of 5 bubbles 253augustov, 12 Jan 2017 | Read review
“Ocean view is unbeatable.”
 of 5 bubbles miguelvm2017, 10 Jan 2017 | Read review
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