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Grand Oasis Palm

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$256*
US$221*
Great Deal
US$256*
US$256*
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Grand Oasis Palm
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3,161 Reviews from our TripAdvisor Community

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Showing 1,380: English reviews
Miami, Florida
Reviewed 27 June 2016 via mobile

This is a copy of a review that I posted in Cheapcaribean on July 2015. Now that I'm getting ready to visit the sister property Grand Oasis Tulum in 2 weeks I hope I get to same service as well. July 22, 2015 Best Vacation Ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Before buying this package I read all the reviews posted so I was a...

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Thank Zanetjo
Colbert
Reviewed 27 June 2016 via mobile

My friends and I booked this hotel for our girls vacation...it was great! I read many reviews before, and here were my concerns. ***There's no food/it's hard to find somewhere to eat. I did not find this to be true. There are so many places to eat! Plenty of buffets...they get better as the day goes on. There are many...

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Helpful?
5Thank Carrie O
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Carrie, Thank you for your kind words. We appreciate the time you have taken to share such nice comments about our Hotel and we are pleased to know you had a great time with your friends in our resort. We will of course congratulate our staff for their outstanding service. It is a pleasure to know you were fond...

OSHAWA
Reviewed 26 June 2016 via mobile

Plus: great wait staff on beach especially Hervin! White box restaurant - loved it but you have to like sharing your meal, it's part of it! Beach area great and lots of water sports Negative: -No wifi unless you buy it at the front desk or add to your plan ahead of time at home -Upgraded to ocean view but...

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Helpful?
1Thank wilmaandbetty
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We would like to thank you for sharing with us your experience, as well as choosing us as hosts of your stay here in Cancun. We appreciate the time you have taken to write such a detailed review and we want let you know that all your comments and opinions are considered in order to improve our service....

Reviewed 25 June 2016

Our family had multiple visits to Cancun in the past. Worst experience so far :( Definitely NOT coming back to Grand Oasis Palm. Cons: -Below average customer service (especially Pizza Place staff, not very flexible for family with small kids, housekeeping sucks, front desk below average) -Housekeeping is way below average (despite providing tips, they did not restock most of...

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Helpful?
2Thank ic2323
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are sorry to hear that we didn’t meet you expectations. We sincerely apologize for the inconveniences you encountered during your stay. It is important to highlight that every time you have a setback at the hotel you can contact our customer service staff to notify them about the incident in order to generate a report and do...

Reviewed 24 June 2016 via mobile

Captain Luis Chavez at Los Agaves Restaurant at Oasis Palm took very good care of us during our 1-year anniversary dinner. He did an awesome Job and he made us the best Mayan coffee. The food was also the best in the whole resort! Muchos gracias!

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Helpful?
1Thank Phone I
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for choosing our hotel and letting us being part of such an important celebration.It was a truly great experience and we were extremely proud to have participated on it. We are happy to hear that our staff treated you always in warm hospitable way. We believe in providing comfort and satisfaction to all our...

New York City, New York
Reviewed 24 June 2016

My 24 year old daughter booked this trip (with 11 notice for me) as a lets get away and just relax trip, which she needed badly. Everything from our pick up at the airport, our room, the hotel restaurants, the service, cleanliness, beautiful beach at the calm end of beach, was fantastic. We couldn't have had a better time. If...

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1Thank Snoop426
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, First and foremost, thank you for allowing us the opportunity to host your holidays. It gives us great pleasure to know that you had such a great time during your stay, it was an honor having you and your daughter as our guests. It is gratifying to receive such great comments regarding members of our team. We will...

Lewiston
Reviewed 23 June 2016 via mobile

I was a little worried after I had read a bunch of reviews before our trip but we had an amazing time at the Grand oasis palm. I had nothing to worry about. We got there at 10 am and our room was ready when we got there we were able to get all checked in and get a shower...

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Helpful?
3Thank Colleen M
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share such nice comments about our Hotel. Thank you for your preference and for placing your trust in us, we truly appreciate it. We are glad you enjoy the great new variety of restaurants we offer, our chefs and cooks are always innovating to offer the best dishes and high...

Colorado Springs, Colorado
Reviewed 21 June 2016

This was our second trip to Cancun in two years, and second stay at Grand Oasis Palm (previously reviewed on this site). We chose to return to this hotel because this time we brought our 7-yr-old daughter and we knew the beach was very calm and clean, perfect for snorkeling. In short, the property was still so pretty, and we...

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Helpful?
1Thank Husker-in-AZ
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is something truly special for us having the opportunity to give you this answer, since we work hard to satisfy each and every one of our guests. We are sorry to hear that we didn’t meet you expectations on this visit. We sincerely apologize for the inconveniences you encountered during your stay. I ensure you that every...

Reviewed 19 June 2016

my room was big enought for 5 (3 adults n 2 kids) was clean and always cool and comfortable, the house keeper always make sure of my request of extra towells, room service always fast if i need it more water bottles or sodas (included in the price of the room) they were delivered right away, the personal working on...

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Helpful?
Thank Pablo O
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Pablo, Thank you for choosing our hotel, we are very happy to have met your expectations and that you had an excellent trip to Cancun. We are glad you had a nice stay and that you enjoyed our facilities, entertainment, and personalized service. We appreciate the time you have taken to share such a nice review about your experience...

Reviewed 15 June 2016

I read some bad reviews about the hotel but our family had a complete different experience I cant wait to go back. Besides the one mean concierge and the one or two bad- dismissive front desk workers the people that work here are so amazingly nice. The waitstaff is very attentive and super nice so are the bartenders. Like many...

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Helpful?
Thank Raquel S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Raquel, First and foremost, thank you for allowing us the opportunity to host your holidays. We were very pleased to greet you in our Hotel. Likewise express our appreciation for the flattering words. We really appreciate your kind comments, especially the ones referring to our staff members. We train our staff continually so that they can provide all our...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €174 - €329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
465 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To avoid late-night noise in the hallway, suggest a room down a corridor less favored by younger parties.”
LunGray, 25 Apr 2017 | Read review
“Great food and family experience, with adult options as well!”
alisham236, 23 Apr 2017 | Read review
“Lagoon rooms have balcony's. Ocean rooms do not have balcony's. Small and stinky.”
203meganp, 18 Apr 2017 | Read review
“bathrooms are old and dirty”
hiroyukit217, 16 Apr 2017 | Read review
“Grand Pool is more relaxing”
tomasc765, 13 Apr 2017 | Read review
5 of 5
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US$221* /night
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Prices are for 1 room, 2 adults
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