We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Grand Oasis Palm

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Oasis Palm
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,965 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,305: English reviews
Start your review of Grand Oasis Palm
 Click to rate
cambs
Reviewed yesterday NEW

After a coach trip through Mexico,this resort was a place to relax at the end of the trip.It was a shock to the system as it was an atypical touristy slice of Mexico.When we arrived we were confronted by noise and queues but we soon adjusted. location was good as near a ferry terminal for the Isla Mujeres island which...

 Report
Helpful?
Thank Edward R
Calgary, Canada
Reviewed yesterday NEW

My husband, two children (ages 10 and 8) and I stayed at the Grand Oasis Palm in Cancun for a week in February. This hotel is rated as a 4 star but it really should be a 3 or 3 1/2 star. Here's what we liked: 1. Our room was great. We stayed in the Family Fun Suite. Our kids...

 Report
Helpful?
Thank travelingquartet4
Reading, Massachusetts
Reviewed yesterday NEW

I am not one to actually give reviews, but I feel very strong about the stay and my vacation at Grand Oasis Palm, therefore I will give one. I will break down my review more with Cons and Pros below. To begin with, we had paid for an ocean view room, which is not what we got, we were facing...

 Report
Helpful?
Thank lauraiko
East Providence, Rhode Island
Reviewed yesterday NEW

We had a great time. Travelled with my 11 and 14 year old. Our room was great with a pool view. The maid did an awesome job when he cleaned. The food was great. If you have picky kids I'm not sure they would enjoy the sit down restaurants. My kids tried a lot of different foods. Loved the experience...

 Report
Helpful?
Thank kappy135
Costa Mesa, California
Reviewed 3 days ago NEW

Staff is beyond friendly and accommodating! The rooms were spacious, comfortable, amazing views. So many food choices we weren't able to try them all the buffets have a great selection of local and international flavors, the 'green juice' is UNBELIEVABLE. Bartenders are generous when making drinks, not watered down as at most 'all-inclusive' resorts'. Security is well trained very visible,...

 Report
Helpful?
1Thank AuntDiggie
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed the private pool you had and...

Wausau, Wisconsin
Reviewed 3 days ago NEW

This is one of the harder reviews I have made as overall we had a great time but some small issues were annoying. I'll go over pros and cons, starting with the negative- but don't worry if you booked here- we had a blast! Cons: lines everywhere. staff not the friendliest. not enough chairs on the beach or around the...

 Report
Helpful?
2Thank wisctravfamily
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry for the inconveniences you had on you recent stay. We offer our sincere apologies. Please note that all of your comments and opinions are very important to us and will be submitted to the appropriate departments to take the necessary actions to correct them and provide new options for you in the future. We...

McCordsville, Indiana
Reviewed 3 days ago NEWvia mobile

Ok so I start off with you are in Cancun so regardless of the hotel experience you are going to enjoy yourself. The hotel itself is ok, but we found the food to be awful. Unless you plan your whole day around getting in line for a sit down dinner (they are always full as soon as they open) you...

 Report
Helpful?
Thank BirthdayGirl8672
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity...

Fredericton, Canada
Reviewed 4 days ago NEWvia mobile

We visited here from the day and had the best time! The kids club stuff is so kind and great with kids. The pirate ship is fun, beach is clean (although small), great amenities for kids and families. Food and drinks are the same as any grand oasis chain, average. We loved having the option to visit here, and we...

 Report
Helpful?
1Thank MrsOulton
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It gives us great pleasure to know that we were able to make your first visit so pleasant and that we met your expectations. We are pleased you liked our family oriented concept and our calm and relaxed atmosphere. We are glad to know you enjoyed to hear your opinions on our dining options, facilities and entertainment. They...

Richmond, Canada
Reviewed 4 days ago NEW

I stayed at this hotel in Feb for one week. When we arrived the front desk staff were not very helpful giving us a very vague map. The elevators were extremely small and were broken down twice with people in them in just two days of me running into this. We usually had to walk up and lucky we were...

 Report
Helpful?
Thank Pamela A
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Pamela , We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy...

Winnipeg, Canada
Reviewed 5 days ago NEW

We had two connecting rooms which were very clean and comfortable. The air conditioning was efficient and quiet. The bathrooms each had two sinks with a combination bath and shower. There was a safety deposit box in each room but it cost 80 pesos per day. This is the only negative. Especially at a beach resort, a safety deposit box...

 Report
Helpful?
1Thank MandCoco
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

2,936 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2312)
Viewed
Hotel & Grounds (373)
Viewed
Pool/Beach Area (523)
Viewed
Dining (239)
Viewed
Room/Suite (142)
Viewed
View from Room (129)
Viewed
Family/Play Areas (57)
Viewed
Bathroom (21)
Viewed
Business Centre/Function Rooms (6)
Viewed
0:48
Videos (2)
Viewed
Other (820)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (531)
Viewed
Amenities (119)
Viewed
Beach (48)
Viewed
Master Suite (71)
Viewed
Pool (36)
Viewed
Dining (56)
Viewed
Standard Room with Lagoon View (56)
Viewed
Standard Room with Ocean View (64)
Viewed
The Hotel (81)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (93)
Viewed
Dining (7)
Viewed
View from Room (3)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (4)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (3)
Viewed
Other (57)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.5 km away
Smart Cancun by Oasis
Smart Cancun by Oasis
#42 of 181 in Cancun
527 reviews
4.2 km away
Flamingo Cancun Resort
Flamingo Cancun Resort
#73 of 181 in Cancun
2,711 reviews
0.1 km away
Oasis Palm
Oasis Palm
#77 of 181 in Cancun
2,665 reviews
Show Prices
Show Prices
Show Prices
3.6 km away
Dreams Sands Cancun Resort & Spa
8.3 km away
Great Parnassus Family Resort
7.4 km away
Grand Oasis Cancun
Grand Oasis Cancun
#87 of 181 in Cancun
6,071 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €185 - €337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Hotels.com so you can book your Grand Oasis Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
422 questions
Ask a question

See all questions (422)

Questions? Get answers from Grand Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't have a tip, though i will tell you this from experience, Grand Oasis has very noisy rooms. Elevators are extremely slow and small.”
 of 5 bubbles lauraiko, 27 Feb 2017 | Read review
“Dont stay here”
 of 5 bubbles 881pamelaa, 24 Feb 2017 | Read review
“Rooms on the ocean side are quiter than lagune and street side.”
 of 5 bubbles MandCoco, 23 Feb 2017 | Read review
“Lower floors where you can take the steps instead of the elevator.Also, beach view rooms were very noisy and loud.”
 of 5 bubbles Lindadal8787, 23 Feb 2017 | Read review
“All the rooms were nice we had a lagoon view with a balcony. Sunrise everyday! Big bathrooms and comfy bed”
 of 5 bubbles tbiggs77, 19 Feb 2017 | Read review
5 of 5