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Grand Oasis Palm

3,661 reviews
#47 of 177 Hotels in Cancun
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Traveller (2847)
Pool & Beach (736)
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Overview
  • Excellent50%
  • Very good26%
  • Average12%
  • Poor6%
  • Terrible6%
Travellers talk about
“white box”(124 reviews)
“grand oasis”(159 reviews)
“la bamba”(75 reviews)
Wifi
Parking
Breakfast included
Beachfront
Pool
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Offers from Grand Oasis Palm
Special Offer: Package Deal
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,661)Write a Review
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1 - 5 of 1,503 reviews
Reviewed 4 days ago

This place is horrible! I ordered fajitas from the room service and they came white and a bit cold. My son and myself ate the fajitas and the next day we woke up with Diarrhea. It is 3:28 am here in the hotel as I...More

Thank Cesar N
Hotel's Favourite
Reviewed 10 September 2017

I went to this hotel specially because I have 2 kids and I saw on the internet that this hotel has lots of things for them to do, and it does. They have a room with pool tables, ice hockey, etc. The beach is calm...More

4  Thank ioserg
Response from OasisHotelResorts, Director de Recepción at Grand Oasis PalmResponded 11 September 2017

Dear Guest, It gives us great pleasure to know that we were able to make your visit so pleasant and that we met your expectations. We are pleased you liked our family oriented concept and our calm and relaxed atmosphere. We are glad to know...More

Reviewed 4 days ago

I don't know where to begin.... When we arrived late at night to The Grand Oasis Palm the resort looked great from the outside. When we arrived to our room that all changed. Bathroom: outdated, towels with stains, roof above the shower was sagging and...More

5  Thank morris81906
Reviewed 5 days ago

We had the misfortune of staying here the first week in January. We came to Cancun as part of a "presentation" from the Villa Group, specifically the Villa del Palmar in Cancun (read to bottom for my thoughts on them). After VDP cancelled our first...More

1  Thank DKR_IA
Reviewed 1 week ago

Ok, I'm here last day of my vacation and I must write a review. I chose this hotel because online and several reviews raved about the kids club. I have 2 children age 3 & 4 so this resort I thought was going to be...More

Thank natasha c
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded 4 days ago

Dear Natasha, Thank you for sharing your comments with us regarding your stay at our resort and specially what you find inconvenient at our Kid's Club. We offer our sincere apologies that your time spent with us did not completly met your expectations. We would...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Meeting Rooms
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Business Centre with Internet Access
Airport Transportation
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$184 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Room types
Family Rooms, Suites
Details
Price range
US$184 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Room types
Family Rooms, Suites
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Traveller (2847)
Pool & Beach (736)
Room & Suite (523)
Dining (355)
Hotel & Grounds (1653)
Family and Play Areas (80)
Bathroom (24)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Bryan R
15 January 2018|
Answer
Response from Simone H | Reviewed this property |
Hi, reservations for restaurants cannot be made prior to arrival, you do it the same day in the afternoon (for dinner). Polo and dress pants are appropriate (not sure about shoes, maybe no flip-flops) The hotel offers shows... More
0
Votes
cfromnh
12 January 2018|
AnswerShow all 2 answers
Response from OasisHotelResorts | Property representative |
Of course, with our Runaway program you can go visit our sister resorts. On your arrival we recommend you to approach our Oasis Plus desk to coordinate your visits and learn more about it. It is important to mention that the... More
0
Votes
Google Translation
Room Tips
"Do not eat here"
Read review
"Proximity to an elevator is nice, but also means you'll hear more people at night as they make their way..."
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"Family environment rather than adult"
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"elevators are small, many end up climbing the stairs, so lower elevation helps, but music at night is super..."
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