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Dreams Sands Cancun Resort & Spa

4,612 reviews
#25 of 176 Hotels in Cancun
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Traveller (3938)
Pool & Beach (846)
Room & Suite (770)
Overview
  • Excellent58%
  • Very good26%
  • Average10%
  • Poor4%
  • Terrible2%
Travellers talk about
“world cafe”(159 reviews)
“preferred club”(192 reviews)
“coco cafe”(86 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Dreams Sands Cancun Resort & Spa
Special Offer: Fall into Savings!
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Reviews (4,612)Write a Review
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95
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51 - 55 of 2,967 reviews
A TripAdvisor Member
13
Reviewed 3 weeks ago via mobile

First impression, needs work and as a couple who only travels all inclusive and made our decision to stay at this resort based on the reviews given, people must be first timers as this resort was very disappointing to say the least. This is no...More

3  Thank A TripAdvisor Member
Response from AdrianRivera, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & SpaResponded 1 week ago

Appreciable guest. First and foremost, we would like to thank you for taking the time to share your feedback here on TripAdvisor regarding your recent stay with us at our Resort. We are extremely sorry to hear that our facilities did not meet your expectations....More

Reviewed 3 weeks ago

VIP treatment, nice rooms! amenities like Nesspresso coffe machine, mini bar always full of beverages (nice brands) the maid keep our beds comfortable, pools and pool side bars are great! my family will never change to other hotels! the Staff is really responsive! will comeback...More

1  Thank Francisco S
Response from AdrianRivera, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & SpaResponded 2 weeks ago

Appreciable Francisco S We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We...More

Reviewed 3 weeks ago

Customer services was excellent, thank you, Benjamin on beach, Fernanda for being so responsive. This is a older resort, but still nice. I really enjoyed the beach, the entertainment was good. There is activities to do you just have to pay attention. I think it...More

Review collected in partnership with this hotel
2  Thank gctarnowski
Response from AdrianRivera, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & SpaResponded 2 weeks ago

Dear gctarnowski We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Sands Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay. Please be confident that we’ve shared your kind comments...More

Reviewed 3 weeks ago

All of the employees were great. Janet the beach server was the best. She made sure we were well taken of. Really enjoyed my stay. Little bit of confusion in the spa area. Comiication was difficult. But still was a great experienceMore

Review collected in partnership with this hotel
1  Thank T6408MNcheryls
Response from AdrianRivera, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & SpaResponded 2 weeks ago

Appreciable T6408MNcheryls Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn...More

Reviewed 3 weeks ago via mobile

This was our first time visiting this resort, and it was an amazing vacation. We would definitely come back again. We were a perfered guest so we had access to the perfered lounge. At the lounge we met Armando, who made our vacation a thousand...More

1  Thank Emily G
Response from AdrianRivera, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & SpaResponded 2 weeks ago

Appreciabe Emily G We appreciate you have taken the time to share our experience with us. Your comments encourage us to maintain the high level of service that our guests expect and deserve. I appreciate your positive notes about Armando, and we were very happy...More

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Traveller (3938)
Pool & Beach (846)
Room & Suite (770)
Dining (466)
Hotel & Grounds (2383)
Bathroom (45)
Business Centre & Event Rooms (45)
Family and Play Areas (44)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Beachfront
Free Internet
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Meeting Rooms
Banquet Room
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$241 - US$897 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Spa Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Details
Price range
US$241 - US$897 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Spa Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Questions & Answers
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Amy N
11 December 2017|
Answer
Response from Shawn L | Reviewed this property |
Yes there is music in the pool area, they do have water activities as well such as games, aerobics and a foam party. In the ocean they have volleyball at 11am and 3pm. Not all rooms have a balcony so you must specifically... More
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