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Dreams Sands Cancun Resort & Spa

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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2,997 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,017: English reviews
Warrington, United Kingdom
Reviewed 27 October 2016

We had a holiday here recently and it was our first time in Mexico. The people are amazing! Entertainment Team - Yun / Heidi / Antonio / Toni. Really enjoyed playing the games with these guys. Fantastic. Nightclub bar staff - Armando - fab. Pool servers/pool bars - Ricardo / Lisa / Elmer - great drinks and so lovely Olio...

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Helpful?
1Thank tix83
London, United Kingdom
Reviewed 25 October 2016

The staff at Dreams Sands make the hotel a great one! Polite, courteous and friendly staff made it a memorable experience with the exception of one of two male staff at Reception. Bianca, Marco (Concierge), Abraham (Italian Restaurant), Ophelia (cleaner), Ricardo (Beach Bar) were the most friendliest members of staff, very warm & welcoming! The Italian restaurant was the best...

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1Thank ARMA888
Oakley, California
Reviewed 25 October 2016

We stayed at Dreams Sands Resort for our honeymoon, and it was absolutely excellent! The food was great at all restaurants, the drinks were delicious, and the staff was so nice and accommodating. Also, the hotel was in a great location, (close to downtown), and we found that other people from the Rui and other hotels would stop by to...

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Helpful?
1Thank U5820OOkaylees
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Guest, Thank you very much for your kind words, we are thrilled to know that you had a perfect vacation with us in Dreams Sands Cancun Resort & Spa! Also, we are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very...

Belle Mead, New Jersey
Reviewed 25 October 2016

Love the hotel and the service was excellent, since I arrived to the lobby the treatment was excellent, I would definitely go back , actually I'm already planning my next visit to Cancun and definitely stay at this hotel again. Food was good

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Helpful?
2Thank hanzel21
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear hanzel21, We would like to thank you for choosing Dreams Sands Cancún Resort and Spa as your host on your recent gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. It will be a pleasure to welcome you back soon to our resort. Kind regards!

Canton
Reviewed 25 October 2016

Went for our Honeymoon. Great restaurants and staff. Family friendly resort never felt over poweres by kids but traveled in October. Mid 80s all week. Cannot wait to go back ♡ I would recommend this to anyone

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Helpful?
1Thank TinaMRiF
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear TinaMRiF, We appreciate you have taken the time to write a review about your stay with us. Remember that Dreams Sands Cancun is your second home and we are already waiting for you, please email us at econcierge.dresc@dreamsresorts.com before your next visit. Kind Regards,

Monterrey, Mexico
Reviewed 25 October 2016

An amazing experience, this was my first trip with my best friends and I truly enjoyed every single moment! I couldn't be happier, thank you so much for your excellent service, i hope to see you next time!

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Helpful?
1Thank monicca_dom
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear monicca_dom, On behalf of Dreams Cancún Resort & Spa, we would love to thank you for taking the time to share your kind review about your stay with us. We are happy to read that our employees made your trip so special. Their kindness of a staff is the basis of a beautiful experience. We hope to have you...

nc
Reviewed 25 October 2016

This was a birthday trip Oct 22-24th. It was made more special and fun with staff that I felt was exceptional. My first evening for dinner was at El Patio resturant. The meal was great and Alexander our waiter was superb! He was jovial and very nice. Next morning breakfast at World Cafe met another awesome waiter Diego and Angelica...

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Helpful?
1Thank asria
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear asria, It's our pleasure to know that your stay at Dreams Sands Cancún Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterises our brand...

Cooper City, Florida
Reviewed 24 October 2016

Dreams Sands Cancun Resort & Spa was our Home from Oct.15 -22. As we arrived we were greeted we cold lemon scented towels, and wisked away to 8th floor with a glass of champagne in the preferred lounge for a quick check in. I do not feel the staff is recognized enough for there outstanding work and dedication. All the...

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Helpful?
1Thank rshodge300
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear rshodge300, The Team of Dreams Sands Cancún Resort & Spa thanks you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are all pleased and honored with comments like yours, also very happy to hear that you were highly satisfied with our service. Thank you for highlighting...

Washington DC, District of Columbia
Reviewed 23 October 2016

My husband and I booked a 5-day, 4-night trip trough Expedia.Com for $965.30. The pictures were lovely and the all -inclusive price was appealing. The reviews were mixed but mostly okay. A few small things that I could live with: The atmosphere and decor in the lobby is soooo, bland and dead.The checked in was okay but the staff at...

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Helpful?
9Thank SilverBrat
Newark, Ohio
Reviewed 23 October 2016

First room was noisy and the door to the adjoining room was not locked. It could only be locked with a key, which we did not have. However, the front desk staff took care of locking the door and moved us to a quieter room the next morning. We had a wonderful stay. This hotel is very nice and very...

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Helpful?
1Thank Tim H
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Tim H, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff worked out the issue with the first room and that you had a memorable and pleasant vacation with us! Our biggest strength is the warm service that we provide to our guest and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €199 - €575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Travelocity, Priceline, Booking.com and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
526 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor, balcony = great sea view”
 of 5 bubbles nmp09, 10 Dec 2016 | Read review
“Views, Customer Service, Entertainment”
 of 5 bubbles ajrodriquez, 8 Dec 2016 | Read review
“Room was beautiful!! Booked deluxe partial ocean view got direct ocean view. No upgrades even offered. Booked two rooms, didn't even receive them together. And the extra room was for my kids. Staff is wonderful!! Everything very clean!! Alfredo, concierge, very helpful, very kind, spoke with my kids everyday!! Enjoyed our vacation. Food was excellent. Did not care at all for dress code in buffet!!!”
 of 5 bubbles 464jenk, 7 Dec 2016 | Read review
“Higher floors have better views”
 of 5 bubbles _ddh9395, 6 Dec 2016 | Read review
“I had a queen room on the 5th floor very cosy nice balcony overlooking the pool and out to the ocean. ”
 of 5 bubbles 691mattj, 4 Dec 2016 | Read review
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