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    Hyatt Zilara Cancun

    Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
    +1 877-393-5241
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    1/1/2018 2/1/2018
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    US$930
    US$943
    Traveller (5388)
    Room & Suite (1196)
    Storyboard
    Overview
    • Excellent80%
    • Very good14%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “maria marie” (403 reviews)
    “chef's plate” (279 reviews)
    “spice restaurant” (136 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Butler Service
    Housekeeping
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    1 Jan2 Jan
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (6,096)
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    1 - 5 of 5,119 reviews

    Reviewed 2 days ago

    Great hotel where the staff make it what it is. Restaurants we loved were Spice, Maria Marie and Pelicanos. Least favourite was Asiana’s were the main courses were never hot. Rooms were kept spotless by the maids.More

    Review collected in partnership with Hyatt Hotels
    Thank ianwS1658MJ
    Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

    Dear Ian, It has been a pleasure to have the chance to welcome you to Hyatt Zilara Cancun, to enjoy from your valuable vacation time. It is very satisfying for us to come to know that our staff was the one that inspire you to...More

    Hotel's Favourite
    Reviewed 17 August 2017

    This was our 4th time in Cancun overall and 2nd time at Hyatt Zilara. It is quite simply a magnificent hotel, this is down to many things but most importantly the biggest reason being the staff. They are phenomenal throughout the entire place, so friendly...More

    9  Thank BryanK33
    Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded 17 August 2017

    Dear Bryan, It has been a great pleasure to have the opportunity to welcome you back, for the 2nd time to enjoy of your valuable vacation time, with us at Hyatt Zilara Cancún. We are very glad to know that you decided to come back...More

    Reviewed 2 days ago

    The service, food and facilities were excellent. Everyone was extremely friendly and helpful, especially Daniel, who always kept our glasses full! The rooms were extremely clean and well maintained. I really enjoyed that there were spa amenities, including a steam room, available free for guests....More

    Thank nhandy1231
    Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

    Dear nhandy1231, Let me start by thanking you for choosing Hyatt Zilara Cancun, to come and enjoy of your wonderful vacation time. It has been a pleasure to have you with us with the chance to pamper you with our Service from the Hearth. It...More

    Reviewed 2 days ago

    This resort has it all. Restaurants with food choices to excite any palate. Ocean front view from all rooms. A pool design that allows you to choose how active you want to be. Service personnel who cater to your every whim with a smile. And...More

    Thank Bill D
    Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

    Dear Bill, First of all, let me start by thanking you enormously for choosing to stay at Hyatt Zilara Cancún to enjoy of your recent vacation time in México, i has been a pleasure to welcome you as our distinguished guests. We are truly pleased...More

    Reviewed 2 days ago

    My wife and I just returned from our second stay at the Hyatt Zilara. The trip was even more awesome than our fist stay - primarily because we stayed 10 days this time. There is no better service in the world - and I have...More

    Review collected in partnership with Hyatt Hotels
    Thank paulestesc
    Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

    Dear Paul, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished guest, like you, again to your home in the Mexican Caribbean. There is no better satisfaction for all our...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Restaurant
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Room Service
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Spa
    • Hot Tub
    • Bar/Lounge
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$430 - US$1,226 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Cancun
    • #7 Spa Hotel in Cancun
    • #7 Luxury Hotel in Cancun
    • #7 Top resorts Hotel in Cancun
    • #7 On the Beach Hotel in Cancun
    • #18 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 307
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, BookIt.com, TravelUp, Hyatt Hotels Corporation, Agoda, Priceline, Travelocity, Hotwire, HotelsforEveryone, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • The Royal In Cancun Hotel Cancun ,
    • The Royal Hotel Cancun ,
    • Royal Hotel Cancun ,
    • Royal Cancun Resort
    Add Photo Photos
    Traveller (5388)
    Room & Suite (1196)
    Pool & Beach (839)
    Dining (579)
    Hotel & Grounds (3294)
    Family and Play Areas (33)
    Bathroom (27)
    Business Centre & Event Rooms (18)
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    Ask a question
    Questions & Answers
    HRTBT5
    15 December 2017|
    AnswerShow all 2 answers
    Response from Alfonso J | Property representative |
    Dear HRTBT5, Thank you for contacting us with your questions, we do have live music almost every night and we have a special night with Cuban and Latin music to dance, as well as two nights with rock music. Best Regards.
    1
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    Jon D
    13 December 2017|
    Answer
    Response from Alfonso J | Property representative |
    Dear Jon, Thank you for using this space for sharing your thoughts about our Chef´s Table. For many guests, the Chef´s Table is one of the best experiences they have while staying with us, however, is not for everyone, as... More
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    Laura M
    12 December 2017|
    AnswerShow all 3 answers
    Response from Alfonso J | Property representative |
    Dear Laura, There is no need to bring towels, we provide you all the ones you need, both for pool and beach, as well as the normal ones at your room. Best Regards
    0
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    Room Tips
    "The swim up facing the ocean is the best!"
    Read review
    "Sunset is great from the gym patio. Grab a glass of wine and enjoy."
    Read review
    "Ocean view was phenomenal"
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    "Every room has a view, but the higher the floor the better the view will be."
    Read review
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