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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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5,260 Reviews from our TripAdvisor Community

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Showing 4,418: English reviews
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Derry, New Hampshire
Reviewed yesterday NEW

We enjoyed a relaxing, pampered week at Hotel Zilara; overall it exceeded expectations. The facilities and staff are great, the rooms very good and its not hard to find good food choices. We were very happy with prearranging transport from USA Transfers (highly rated, reasonably priced and very reliable). Check in was easy and informative; we got to know Norma...

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Helpful?
Thank 12JimN
Powder Springs, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I won't go into a lengthy review as it is clear from my title that if I have been here 7 times in 7 years..... I LOVE THIS PLACE! But to answer common questions. Food is very good for an all inclusive. The BEST buffet on the strip! Customer service is top notch...shout out to Eloisa, Ligia, Guadelupe, ArcAngel, Paul,...

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9Thank LuvCruizin
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear LuvCruizin, It has been a pleasure to welcome you back, thank you for your return visit to our beautiful property and for your loyalty trough all this time, It is very kind from you to share once more, all your impressions from your Hyatt Zilara experience during your recent stay. We are glad to know that you very much...

tx
Reviewed yesterday NEW

Amazing place!! The location on the beach is perfect! And if you like being in town, it is in a great spot. The hotel is beautiful. Very nice inside. The rooms are nice. Every one of the rooms faces the beach in the morning sun. The landscaping is very well manicured. The yard people are always working on the grounds....

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1Thank peanutTx
Ooltewah, Tennessee
Reviewed yesterday NEW

We have stayed at resorts throughout the Caribbean but our stay at the Hyatt Zilara was by far our best vacation. I have to begin by pointing out the exceptional service provided by every member of the Zilara staff that we encountered. We were always greeted with a genuine smile, and an attitude of 'how can we help you'. The...

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Thank Steve C
Alexandria
Reviewed 2 days ago NEW

Stayed here for a week in September and really cannot fault the place. Had all inclusive package and that really does mean all inclusive, the only thing you may have to pay for is bottled wine in any of the restaurants. All branded drinks are unlimited. The rooms are spacious and the ultimate in luxury, Jacuzzi overlooking the ocean next...

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Helpful?
Thank bladerunner88
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear bladerunner88 It has been an enormous pleasure to have the chance to host you at Hyatt Zilara Cancun, to come and enjoy, from your valuable vacation time together, being pampered and experiencing our Service from the Hearth. It fills us with joy, to come to know by your positive review, that we have exceeded your expectation, reaching our main...

Keller, Texas
Reviewed 2 days ago NEW

Excellent hotel with great amenities! All the foods are great. The different restaurants are all excellent. The staff is very friendly and the coffiee shop is Starbucks quality. Love my stay and would love to return for another vacation.

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Helpful?
Thank isabellawright
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Isabellawright Thank you very much for your return visit to Hyatt Zilara Cancun, we have been honored with your return visit, to enjoy again of your valuable vacation time, letting us pamper you once more with our Service from the Hearth. Thank you very much for your preference and wonderful feedback, we truly appreciate to have the comments of...

California
Reviewed 2 days ago NEW

Wow! So many great things to say about this resort! Hyatt Zilara is on top of their game!! My husband and I chose this resort to celebrate our Honeymoon and could not have asked for a better place. The resort is in a perfect location, great views, good food, and great service, everything you could ask for. This resort is...

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Helpful?
Thank h2hott4u97
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Hello h2hott4u97 Thank you for choosing Hyatt Zilara Cancun as your destination to celebrate such a special occasion as your Honeymoon and we want to take this opportunity to, congratulate you on your marriage, wishing you a bright and successful future together. We are thrilled to know that you enjoy your entire experience at our resort since your arrival, the...

Van Alstyne, United States
Reviewed 3 days ago NEW

I have traveled to many resorts across the world. Hyatt Zillara is the only resort i have returned to for a second vacation because the first was amazing. I will continue to go back! The view, beach, staff, beverage selection, room, everything is top notch.

Review collected in partnership with Hyatt Hotels
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Thank Jason C
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Jason It has been a pleasure to have you with us at Hyatt Zilara Cancun, to come and enjoy from your valuable vacation time and enjoy from the whole facilities and our Service from the Hearth. We are thrilled to know that you were able to fully enjoy of a pleasant stay, with wonderful rooms, stunning views, great entertainment...

Reviewed 3 days ago NEW

We had a wonderful week! Hyatt Zilara does not disappoint. The property is VERY clean and the staff is quite friendly. We stayed there April 21-26th and enjoyed laughing with the staff and other guests. We stayed in a Junior Ocean Front Suite...well worth it! The view was magnificent. The rooms are large and immaculate...housekeeping thoroughly cleaned everyday (including the...

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1Thank Michele M
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Michele Thank you very much for your recent visit to Hyatt Zilara Cancun, it has been a pleasure to have the chance to host you and your family, to enjoy together of a wonderful vacation time. We are delighted to know that you very much enjoyed of our entire facilities, your beautiful room with gorgeous views and great amenities,...

Charlotte, United States
Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank 749wadem
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €367 - €731 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 Spa Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
922 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are ocean front but the higher rooms have the best views.”
  • Yes, the views from the Presidential Suite are amazing.
SteveC147, 29 Apr 2017 | Read review
“Upper floor better if you get people who insist in walking about in high heels in the middle of the night. The floors are tiled.”
bladerunner88, 28 Apr 2017 | Read review
“Ocean front rooms are the best!”
isabellawright, 28 Apr 2017 | Read review
“We were in the center of the hotel on the third floor. We had a great view of the pool and the ocean.”
kara626, 26 Apr 2017 | Read review
“Swim up suite is and excellent choice”
wilhelminaj2017, 26 Apr 2017 | Read review
5 of 5