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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
Hotels.com
Expedia.com
US$557
View deal
Free cancellation until 17/03/22
Official Site
US$514
View deal
Free cancellation until 17/03/22
Priceline
Booking.comUS$556
TraveluroUS$592
View all 20 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (8632)
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Panoramas (26)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 281 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
On-demand films
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal

Location

Full view
90Good for walkers
Grade: 90 out of 100
38Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
10428Reviews1615Q+A100Room tips
Traveller rating
  • 8,185
  • 1,408
  • 475
  • 177
  • 184
Traveller safety
Time of year
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Popular mentions
gingerly2021 wrote a review Yesterday
1 contribution
Clean facility except for the main lobby bathroom at night. Happy staff which os always a good sign. The entertainment in the evening was much better than expected. Good place for a short trip. Food was typical for an all inclusive with the exception of breakfast at Pelicanos that was is amazing. The beach area was very nice. Life guards were paying attention to currents and kept guests safe.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
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montgomery3678 wrote a review Jun 2021
Lenexa, Kansas15 contributions6 helpful votes
+1
Hotel's Favourite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Travelled as a couple
6 Helpful votes
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded 11 Jun 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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Camila Nina E wrote a review 26 Nov
2 contributions
We had an excelent experience. Amazing hotel. Confortable and large lobby. Friendly staff. They always had a large smile. Perfect and huge pool. We love all the moments. The beach is marvelous. And with a lot of seagulls and pelicans. Unforgettable.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Helpful
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Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear Camila Nina E, Thank you for choosingHyatt Zilara Cancun as your getaway destination and for taking the of sharing your experience with us. It is our pleasure to know you enjoyed the installations, service and we succeeded in create wonderful moments worth to remember. We will be more than happy to have you back in the near future. Kind regards, Adriana García Assistant to the General Manager
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tstpeter1987 wrote a review 26 Nov
Attleboro, Massachusetts13 contributions1 helpful vote
From the moment we checked in, we felt welcomed and safe. We had a top floor ocean view room and it was perfect. Each room has a hammock, a jacuzzi tub, and amazing views. The staff even had cheese/wine in our room waiting and had covered the bed with roses. There were plenty of food options (the Chef's Table is a must but requires a reservation) and the staff at each restaurant was very courteous and reservations were easy to make. The wait staff at Spice was especially great made up of Captain: Luis Muniz, Meseros: Luis, Abel, Sergio, Jesus, Fabian, Ricardo, Gisel, and Hostess: Laura. We will definitely be coming back here again soon.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear tstpeter1987, Thank you for taking the time to share with us your experience at our resort; it is a pleasure to read that you had an excellent stay. We are very grateful to have been able to exceed your expectations and for you to have met the marvelous staff of Spice for their incredible service, we are honored to have them on our team and excited to know they contributed to making your stay a memorable one. It will be an honor for us to welcome you back soon and offer you our hospitality. Warm regards Adriana García Assistant to the General Manager
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Hyan O wrote a review 26 Nov
2 contributions
My husband and I had our wedding at the Hyatt Zilara earlier this month. The staff made everything so easy. Katia Núñez was our wedding coordinator and she was amazing. Beatriz did my makeup/hair and she did an incredible job. The staff was so friendly. I have nothing but good things to say about the Hyatt Zilara. The rooms are clean and the service is five star.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear Hyan O, First of all thank you for letting us be your host for such a special occasion and for sharing your wonderful review on TripAdvisor. We know the importance of creating the perfect set up for romance and it's heart-warming to read that we did everything right to create the best memories possible. Thank you for take a moment to write the names of the associates that took an excellent care of you, I will be pleased to relay your kind words to them. We cannot wait to you to return! Warm regards, Adriana García Assistant to the General Manager
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PRICE RANGE
US$285 - US$588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancun, the royal hotel cancun, royal hotel cancun, royal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
310
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), Forum Beach Cancun (0.2 km), and AMMA Club (0.3 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Limoncello.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have airport transportation?
Yes, Hyatt Zilara Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).