We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hyatt Zilara Cancun

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hyatt Zilara Cancun
Hyatt Zilara Cancun
Panoramas (26)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,521 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,778: English reviews
Panama City Beach, Florida
Reviewed yesterday NEWvia mobile

As someone who writes and speaks about how to experience Zero Adversity in your life, I am always on the lookout for travel opportunities that support this premise. We were familiar with Zilara from their Jamaica property, but had never stayed at one of their resorts. Knowing we would be in need of some R & R, we were on...

 Report
Helpful?
Thank Michael R
Ocean City, Maryland
Reviewed yesterday NEWvia mobile

Hyatt zilara is world class. The exceptional food quality, and our culinary experience here in general, was unprecedented for us in comparison to other all inclusives we have been to. We are use to drinking and having fun around an all inclusive resort but the food aspect of the resorts we have been in have never been a highlight of...

 Report
Helpful?
Thank Oclo812
Fargo, United States
Reviewed yesterday NEW

 Report
Helpful?
Thank crystalb907
bellmore
Reviewed 2 days ago NEW

There are no words to say what a fantastic time we had at the Hyatt Zilara. The staff, food, accommodations are beyond fabulous. We have gone to this resort for the past few years and it is consistent. There is no other resort I would go to. Until next year.

 Report
Helpful?
Thank bellmore
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear bellmore, Thank you very much for your loyalty to our hotel, it is always a pleasure to welcome you back to stay with us and enjoy of amazing relaxation time at Hyatt Zilara Cancun. It has been a pleasure to serve you once again, this time to have a girls getaway in this beautiful Paradise, enjoying fully of our...

Tampa, Florida
Reviewed 2 days ago NEW

We've done all inclusive hotels before but Zilara exceeded all our expectations! The service, the food, the drinks, the room, the ocean views, the pool, cleanliness were all more than 5 star! I highly recommend this hotel!

 Report
Helpful?
Thank brianX8542KB
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear brianX8542KB, It has been a great pleasure to have the chance to welcome you at Hyatt Zilara Cancun as our distinguished guest to enjoy of your well deserved getaway to the Mexican Caribbean. We are delighted to know by your positive comments, that you truly enjoyed of a pleasant stay at our facilities, being able to experience the Evolution...

Reviewed 3 days ago NEWvia mobile

We chose the Hyatt Zilara to celebrate our 25th wedding anniversary. We reserved a swim up suite, which I highly recommend. Upon arriving, because our room was considered premium, we were greeted at the hotel entrance with washcloths to freshen up. We were then ushered to a private check in and offered any beverage of our choice. We received a...

 Report
Helpful?
4Thank Mommamia1217
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Mommamia1217, First of all, thank you very much for taking the time to share is such a detailed way, your impressions and whole experience while staying with us at Hyatt Zilara Cancún. It has been a pleasure to have the chance to welcome you, specially as we have been in various hotels and you have good experience of what...

harbor city ca
Reviewed 3 days ago NEW

 Report
Helpful?
Thank bretired
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Bozeman, Montana
Reviewed 4 days ago NEW

Our second year here, again to celebrate a birthday, and we love it. Rose petals on the bed when we arrived and balloons all over the suite, a bottle of wine and one of champagne and a piece of cake. As always, service was superb, and staff in restaurants and housekeeping happy and pleasant. Wonderfully comfortable resort with several restaurants,...

 Report
Helpful?
Thank MThiker_12
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear MThiker_12, First and foremost, thank you very much for your return visit, we are delighted to know that after your first experience at Hyatt Zilara Cancun, you decided to go back to celebrate again of a Birthday. It has been a great delight to welcome you back to your home far away from home. We are truly happy of...

Chicago, Illinois
Reviewed 4 days ago NEW

My wife, family and friends stayed at the property the week after Thanksgiving, it was truly amazing. The food was great (they accommodated a few food allergies), the drinks were spot on and the property was extremely well kept. It was mentioned the property was over 95% occupied but it never felt remotely full. We stayed at Zillara in Jamaica...

 Report
Helpful?
Thank Bryan k
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Bryan k, Let me start by thanking your for your loyalty to the Hyatt Hotels, as you have been already visiting our sister property at Jamaica and now you visited us here in Hyatt Zilara Cancun, to enjoy of your well deserved family vacation. We are delighted to come to know by your fantastic review, that you have been...

Springfield - Delaware County, Pennsylvania
Reviewed 4 days ago NEW

We stayed at the Zilara for 4 nights to celebrate my boyfriend's 50th birthday. Let me start by saying I travel a lot for work and can be picky. We were greeted at the entrance and escorted to the Romance Concierge. This was our first time at a Hyatt so we weren't sure why this was happening, but it was...

 Report
Helpful?
Thank springygal
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear springygal, First of all, we would like to thank your for choosing to stay at Hyatt Zilara Cancun to come and enjoy of celebrating your boyfriend´s 50th Birthday. It has been a great pleasure to welcome you to experience the Evolution of the All Inclusive at Hyatt Hotels. We truly appreciate the time that you took to write about...

4,643 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4020)
Viewed
Hotel & Grounds (457)
Viewed
Room/Suite (421)
Viewed
View from Room (330)
Viewed
Dining (342)
Viewed
Pool/Beach Area (516)
Viewed
Family/Play Areas (26)
Viewed
Bathroom (17)
Viewed
Business Centre/Function Rooms (5)
Viewed
3:55
Videos (20)
Viewed
Other (1886)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (599)
Viewed
Aerial Photography (52)
Viewed
Amenities (92)
Viewed
Beach (15)
Viewed
Other (59)
Viewed
Pool (44)
Viewed
Premium Ocean Front (40)
Viewed
Presidential Suite (79)
Viewed
Dining (85)
Viewed
Swim-Up Suite (72)
Viewed
The Hotel (61)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.8 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,333 reviews
1.6 km away
Live Aqua Beach Resort Cancun
2.4 km away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#7 of 181 in Cancun
2,353 reviews
Show Prices
Show Prices
Show Prices
2.2 km away
Grand Fiesta Americana Coral Beach Cancun
3.5 km away
Secrets The Vine Cancun
10.1 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 181 in Cancun
1,664 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €382 - €817 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hyatt Hotels Corporation, Orbitz, Hotels.com, Travelocity, Odigeo and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Romantic Hotel in Cancun
#5 Spa Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
773 questions
Ask a question

See all questions (773)

Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are ocean view”
 of 5 bubbles bellmore, 9 Dec 2016 | Read review
“All rooms are great, try for a room in the teens or low twenties and you're right in the middle of the place. But really, all are good.”
 of 5 bubbles MThiker_12, 7 Dec 2016 | Read review
“Corner suites are gorgeous, all rooms have ocean front but ocean views are nicer.”
 of 5 bubbles Btravels2013, 7 Dec 2016 | Read review
“If you want a quiet room, stay near the spa”
 of 5 bubbles springygal, 7 Dec 2016 | Read review
“Best ocean view and cleanliness .Comfortable beds.Fast room service.Excellent food”
 of 5 bubbles dsepeda1967, 6 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay