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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,255 Reviews from our TripAdvisor Community

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Showing 4,415: English reviews
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Alexandria
Reviewed yesterday NEW

Stayed here for a week in September and really cannot fault the place. Had all inclusive package and that really does mean all inclusive, the only thing you may have to pay for is bottled wine in any of the restaurants. All branded drinks are unlimited. The rooms are spacious and the ultimate in luxury, Jacuzzi overlooking the ocean next...

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Thank bladerunner88
Powder Springs, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I won't go into a lengthy review as it is clear from my title that if I have been here 7 times in 7 years..... I LOVE THIS PLACE! But to answer common questions. Food is very good for an all inclusive. The BEST buffet on the strip! Customer service is top notch...shout out to Eloisa, Ligia, Guadelupe, ArcAngel, Paul,...

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9Thank LuvCruizin
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear LuvCruizin, It has been a pleasure to welcome you back, thank you for your return visit to our beautiful property and for your loyalty trough all this time, It is very kind from you to share once more, all your impressions from your Hyatt Zilara experience during your recent stay. We are glad to know that you very much...

Keller, Texas
Reviewed yesterday NEW

Excellent hotel with great amenities! All the foods are great. The different restaurants are all excellent. The staff is very friendly and the coffiee shop is Starbucks quality. Love my stay and would love to return for another vacation.

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Thank isabellawright
California
Reviewed yesterday NEW

Wow! So many great things to say about this resort! Hyatt Zilara is on top of their game!! My husband and I chose this resort to celebrate our Honeymoon and could not have asked for a better place. The resort is in a perfect location, great views, good food, and great service, everything you could ask for. This resort is...

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Thank h2hott4u97
Van Alstyne, United States
Reviewed 2 days ago NEW

I have traveled to many resorts across the world. Hyatt Zillara is the only resort i have returned to for a second vacation because the first was amazing. I will continue to go back! The view, beach, staff, beverage selection, room, everything is top notch.

Review collected in partnership with Hyatt Hotels
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Thank Jason C
Reviewed 2 days ago NEW

We had a wonderful week! Hyatt Zilara does not disappoint. The property is VERY clean and the staff is quite friendly. We stayed there April 21-26th and enjoyed laughing with the staff and other guests. We stayed in a Junior Ocean Front Suite...well worth it! The view was magnificent. The rooms are large and immaculate...housekeeping thoroughly cleaned everyday (including the...

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1Thank Michele M
Charlotte, United States
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank 749wadem
Somersworth, New Hampshire, United States
Reviewed 3 days ago NEWvia mobile

We had a great time! The weather was sunny and around 85 each day. My Wife and I had a great time swimming on one of the best beaches on the strip. The food was exceptional and the hotel staff very friendly no matter what we needed.

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1Thank Travis S
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Travis S First of all we would like to take this opportunity to thank you for allowing us the privilege of hosting such distinguished guests as you are and for taking the time to share your comments with us. We are glad to know that you very much enjoyed of your second home, specially with the outstanding service provided...

Detroit, Michigan
Reviewed 3 days ago NEW

WOW!!! What an amazing week. This hotel is centrally located and within a few minutes of anywhere you'd want to go downtown even though we never left the resort. Elin at check-in was awesome and she went above and beyond to make sure we were happy with our room. They had our room decorated for my wife's birthday. The food...

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2Thank Lanson72
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Lanson72 First of all we would like to take this opportunity to thank you for allowing us the privilege of hosting such distinguished guests as you are and for taking the time to share your comments with us. We are glad to know that you very much enjoyed of your second home, specially with the outstanding service provided by...

Reviewed 3 days ago NEW

Everything was wonderful: the staff, the food, the amenities, the entertainment, and the location. We would definitely recommend this resort! We tried out every restaurant included. They made special meals and changes to existing meals to accommodate my vegan diet. Thanks Alan (café), Fernando, Abel (Spice), Carlos (Pelicanos), and all of the other staff for making it such a special...

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Thank kara626
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Kara626 It has been a pleasure to have the opportunity to host you at Hyatt Zilara Cancún, to come and enjoy of your well deserved vacation time. We are delighted to know by your excellent comments, that your stay has been exceptional, as you were able to fully enjoy of our facilities, great room with stunning views, amazing bars...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €366 - €730 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, BookIt.com, Orbitz, Hotels.com, Hyatt Hotels Corporation, TravelUp, Hotwire, HotelsClick, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
919 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor better if you get people who insist in walking about in high heels in the middle of the night. The floors are tiled.”
bladerunner88, 28 Apr 2017 | Read review
“Ocean front rooms are the best!”
isabellawright, 28 Apr 2017 | Read review
“We were in the center of the hotel on the third floor. We had a great view of the pool and the ocean.”
kara626, 26 Apr 2017 | Read review
“Swim up suite is and excellent choice”
wilhelminaj2017, 26 Apr 2017 | Read review
“Presidential Suite”
Fin1970, 23 Apr 2017 | Read review
5 of 5