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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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5,060 Reviews from our TripAdvisor Community

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Showing 4,245: English reviews
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Reviewed yesterday NEWvia mobile

My boyfriend and I just returned from a wonderful 6-night stay at Hyatt Zilara-Cancun. I read many of these reviews before making our decision, so decided to offer my own feedback. This resort is formerly a Royal (Real Resorts); I have stayed at THE Royal in Playa del Carmen multiple times, but this was my first time at the Cancun...

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7Thank Erika W
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We returned to Hyatt Zilara for our annual couples vacation- year number 7! It gets better every year. Hyatt continues to do a great job renovating the property. The service continues to be the draw here. Every year we love seeing Ivan and Guadalupe at the pool, Noe at Marie Marie and Luis at spice. The food is excellent ....

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4Thank Amblertraveler
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Amblertraveler, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished and loyal guest, like you, again and again, to your home in the Mexican Caribbean. There is no better satisfaction for all our entire staff, that have the opportunity to welcome you back to...

Reviewed yesterday NEW

Review collected in partnership with Hyatt Hotels
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1Thank John H
Westfield, New Jersey
Reviewed 2 days ago NEW

This all-inclusive resort was a highlight of our vacation. Our room was large, and we had a beautiful view of the ocean. The exercise room was quite large and had a surprisingly nice selection of machines and free weights. The rest of the property was wonderful as well. But most importantly, the service was absolutely incredible. Every staff member did...

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2Thank 43tomz
Butte, Montana
Reviewed 2 days ago NEW

We left Montana with the temperature at 0 degrees. We arrived in Cancun to a wonderful 78 degrees, We found heaven on earth. The Hotel Zilara was magnificent. The scenic view was the best beach view of any of the hotels. We couldn't have chosen wiser. The four restaurants were indescribable. The food was the best we had ever eaten....

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2Thank margieharry56
Severna Park, Maryland
Reviewed 2 days ago NEW

Friendly staff , room was not what I booked and was told could not be accommodated . Food was not hot when brought to table and Buffett bar ok . Had a nice coffee Bar I enjoyed. Hotel gift shop very pricy

Review collected in partnership with Hyatt Hotels
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1Thank angelamC3759YH
Salt Lake City, Utah
Reviewed 2 days ago NEW

This place is insane! You will not regret coming here. I will be back next year in March. Food was top notch!!!! All of the restaurants take their service very seriously! They must fly in chefs from around the world i kid you not. They serve a frozen cocktail here called purple rain.....umm, to die for. The work out room...

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1Thank trishar0ni
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Trisha, Thank you very much for taking the time to share your enthusiastic review about your latest vacation time, staying with us at Hyatt Zilara Cancún. It has been a pleasure to have you with us and to come to know that you had a fantastic stay, being able to enjoy on its totality, the great facilities, wonderful room...

jax fl, United States
Reviewed 2 days ago NEW

i think the quality and service from the last trip here is slipping and seeing and being at the new jamaica site and new cancun sister property resort in cacun they need upgrades and better services and more competitve rates. i do like the place but its going the wrong direction.

Review collected in partnership with Hyatt Hotels
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1Thank josephbardm
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear José, First and foremost, thank you very much for your return visit to Hyatt Zilara Cancún, it was a pleasure to have the opportunity to welcome you back. We truly appreciate your comments and feedback, letting us know your feedback about this second visit to our hotel. We are sad to know that you felt that the service was...

Detroit, Michigan
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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2Thank blake4321
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Reviewed 3 days ago NEW

I was pleased with the service, food, room and resort in general. In fact before my first night I was dead set on coming back, and also buying 5 nights to surprise my parents. But I have serious reservations about coming back because of the extremely loud shows that go on in the main lobby until 11:00 PM. The noise...

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4Thank Thomas A
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Thomas, Thank you very much for choosing Hyatt Zilara Cancun, to come and enjoy of a wonderful time with your parents. We are thrilled to know that you had a fabulous stay, enjoying of the wonderful facilities, all inclusive offerings and great service, we do apologize for the mishap your experienced, especially being disrupted by loud noise. We understand...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €381 - €721 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Despegar.com, Hyatt Hotels Corporation, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 On the Beach Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#3 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
882 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there are no bad rooms at this hotel”
 of 5 bubbles margieharry56, 21 Mar 2017 | Read review
“Get a high floor away from the atrium if you want to go to sleep”
 of 5 bubbles 129thomasa, 20 Mar 2017 | Read review
“All rooms have an amazing view. Rooms away from the lobby might be quieter.”
  • Sunrise from our room terrace
 of 5 bubbles 689janisw, 19 Mar 2017 | Read review
“Great views, very quite, not a party place, what we wanted.”
 of 5 bubbles HarryW208, 19 Mar 2017 | Read review
“all the rooms are nice. Rooms facing the courtyard can be noisy”
  • from our balcony
 of 5 bubbles albertthedentist, 19 Mar 2017 | Read review
5 of 5