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Great Parnassus Family Resort

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Great Parnassus Family Resort
Great Parnassus Family Resort
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5,049 Reviews from our TripAdvisor Community

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There are newer reviews for Great Parnassus Family Resort
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Showing 3,273: English reviews
High Point, North Carolina, United States
Reviewed 3 weeks ago

The staff make this hotel what it is - an adult only hotel that feels like you are home. It is older yet spotless. The food was good everywhere we ate. I'm just liked the sense of comfort and kindness that came from everywhere. My husband and I stayed for a week and we plan to return next year. We...

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Helpful?
1Thank Deborah D
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you for staying at Great Parnassus Family Resort and for taking the time to share your comments on TripAdvisor. We are delighted to hear that you thoroughly enjoyed your experience with us. We sincerely look forward to welcome you back soon on a future occasion and provide you with the exceptional quality and service that characterizes our...

Reviewed 3 weeks ago via mobile

Was very disappointed in this resort . Food average at best. Is family oriented but noisy if you are just a couple. Rooms are not up to standard we have come to expect in Mexico . We would not stay here again. .

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Helpful?
1Thank Robert H
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are sorry to hear that we did not meet your expectations during your stay with us. Thank you for sharing you feedback with us, we’ll be sure to follow up on your commentaries. Regards.

Ottawa, Canada
Reviewed 3 weeks ago

This was our 4th consecutive trip to the Great Parnassus (total of 7 weeks) and accordingly we could notice the improvement and efforts made by GP over the years to update some sections of the hotel such as the air conditioning in the Magnus area, electrical outlets in the lobby, new cushions for furniture, a new VIP hospitality office as...

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Helpful?
1Thank Debbie C
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Accept our sincere appreciation for the kind comments you have shared with the TripAdvisor Community. We’re very happy to know that we were able to exceed your expectations and that you were pleasantly surprised by the warmth and quality of the service we offer. We’ll be sure to share your comments with Isabelle, Karla, Vianey, María, Silvia, Ninive,...

Rockford, Illinois
Reviewed 3 weeks ago

Don't listen to all the complainers... If you have kids or if you are past 50 and don't want to hike 4 blocks to breakfast or stand and wait for shuttles to see the ocean. This is the place for you. Everything under the 12 story roof so rain or shine you are in air conditioned restaurants that bend over...

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Helpful?
5Thank MuffynTom
brighton
Reviewed 3 weeks ago

We were put here by Thomson as our flight was delayed by 30 hours, reassured by them telling us at the airport that this was a 5 star hotel. Not likely! The interior design of the atrium makes it look like a prison or a cruise ship from hell. The room we were given was on the 12th floor over...

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Helpful?
Thank joanne2662
Cuernavaca, Mexico
Reviewed 4 weeks ago via mobile

I was recommended this hotel because it's supposed to be a very family oriented all inclusive, so I didn't mind spending extra money on it. The reviews I found were mostly good too. However it's our first day here and I am very disappointed. The rooms are large but very dated and unkept. Barely any decor except for a cheap...

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Helpful?
Thank princessalg
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are sorry to hear that we did not meet your expectations during your stay with us. We understand that this was not an ideal experience as you mentioned all the inconveniences you encountered since your arrival, for which we sincerely apologize, as all this is not an indicative of our high standards of quality and service. We...

Calgary, Canada
Reviewed 4 weeks ago via mobile

We had a great time my kids 9&11 loved the resort and ocean Thank you to Cesar and Angeles in the lobby bar Absalon portal in the Japanese restaurant We had great service. Everyone was very friendly and the food was awesome Would recommend this resort definately for families Also the karaoke bar was tons of fun

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Helpful?
3Thank brettjackie
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are delighted to hear that you thoroughly enjoyed your experience with us. Thank you for staying at Great Parnassus Family Resort and for taking the time to share your comments on TripAdvisor. We sincerely look forward to welcome you back soon on a future occasion and provide you with the exceptional quality and service that characterizes us....

Rossville, Tennessee
Reviewed 4 weeks ago

After staying at the Great Parnassus, all I can say Wow! Everything about it, was superb. And a great part of what made it this way, was the staff. I have never felt so secluded and cared for. I give great marks and excellent service to Alberto and Sergio in the Kilimanjaro bar, Said (entertainment staff), Absalon, Matilde and Christian...

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2Thank darnelalexander920
Reviewed 4 weeks ago via mobile

Booked this hotel as our family members were going and they had been the year before. On arrival we waiting a good while to be checked in and seen to, this was annoying as we'd been on a plane for 10hours. Rooms were very spacious and had big beds. would say hotel does need a good vamp and could do...

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Helpful?
Thank Amie C
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are sorry to hear that we did not meet your expectations during your stay with us. It's true we are currently working in a lot of areas in the hotel, allowing us to improve the level of quality in all our facilities, food offerings, and services. Sorry for the inconveniences at your check-in, we understand how tired...

Reviewed 4 weeks ago

Looking for a reasonably priced, all-inclusive resort in Cancun, we settled on going to The Great Parnassus. From the moment we stepped into the resort to the time we left a week later, we were totally blown away with the staff, service, food services, cleanliness, and every thing that goes with it. The location was reasonably priced, and the return...

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Helpful?
2Thank Sarah Z

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 17 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €176 - €490 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#48 Top resorts Hotel in Cancun
#49 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Great Parnassus Family Resort staff and other travellers.
455 questions
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Questions? Get answers from Great Parnassus Family Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick rooms with odd numbers if you can. Club rooms are huge and Family rooms have bunk beds.”
 of 5 bubbles JohnDC_Z, 27 Feb 2017 | Read review
“Rooms facing wetland, east side are quieter and cooler.”
 of 5 bubbles LaureenMcCrae, 19 Feb 2017 | Read review
“book a super saver room and you'll be upgraded to suite. Ask for an end room where your next to the elevators and only have one common wall.”
 of 5 bubbles ec102, 19 Feb 2017 | Read review
“Get an ocean view suite”
 of 5 bubbles Jtoepper173, 15 Feb 2017 | Read review
“odd number rooms-See note above”
 of 5 bubbles pauld293, 12 Feb 2017 | Read review
5 of 5