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Great Parnassus Family Resort

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Great Parnassus Family Resort
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5,049 Reviews from our TripAdvisor Community

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There are newer reviews for Great Parnassus Family Resort
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Showing 3,273: English reviews
Queens, New York
Reviewed 2 weeks ago

I have nothing but positive things to say about this resort. I travelled with my mother and sister and we enjoyed every part of our stay - The dining options were extensive, We enjoyed Yoga on the beach, water aerobics, painting the crafts, the beach, the pool, and the staff that always went above and beyond to make us feel...

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Helpful?
4Thank peachz214
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. We have no doubt that your review will be of great help for many travelers while making their decision to visit Great Parnassus Family Resort. Thank you for the warm words regarding our...

Bear, Delaware
Reviewed 2 weeks ago

We had a suite on the second floor with a king size bed an outstanding view of the ocean and the resorts pools along with a Jacuzzi on the balcony. One problem you never had hot water in the shower. Housekeeping keeps the rooms very clean. Suggest getting out early and putting your towels on ur pool chairs or the...

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Helpful?
1Thank Ron P
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are delighted to hear that you thoroughly enjoyed your experience with us. Thank you for staying at Great Parnassus Family Resort and for taking the time to share your comments on TripAdvisor. Thank you for the warm words regarding our staff, comments like yours are a source of great motivation. We sincerely look forward to welcoming you...

Bournemouth, United Kingdom
Reviewed 2 weeks ago

We stayed in this hotel, put up by an airline when our flight was delayed. We arrived very late and were only left with a dismal diner to eat in and I have to say the food was terrible, if I hadn't been so hungry and tired after a long day sat in an airport I would have complained, our...

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Helpful?
Thank AllisonMcD65
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It is really disappointing for us, to know from your comments that you did not have a good experience, as you mentioned all the inconveniences you encountered since your arrival, for which we sincerely apologize, as all this is not an indicative of our high standards of quality and service. We are currently working in a lot of...

Reviewed 2 weeks ago

The resort itself was clean. The room we were in was ok. A bit run down. We had to request towels as they didn't always provide clean ones after cleaning the room. No fridges in family rooms. Only two bottles of water were provided for our entire trip. If you wanted more, you had to pay. I found the rooms...

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Helpful?
1Thank Cathy R
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun. We are glad to know you enjoyed your days with us. Sorry for the inconveniences with the towels and the noise, we’ll be sure to follow up on your commentaries. We are currently working in a lot of areas in the hotel, allowing us...

Burlington, Massachusetts
Reviewed 2 weeks ago

We stayed there from Feb 4th through the 11th with a group of wild Canadiens!!!. I can honestly say that we had a blast but let me try to be more specific regarding the condition of the hotel and the grounds. It definetly is quite differenr from staying at a villa like we have on every vacation in Mexico. It...

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3Thank paul d
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you for sharing your point of view with all the TripAdvisor community. We are glad to know everybody had a blast. We definitely witnessed history the past 5 of February, something we will never forget. Actually, the Super Bowl LI was the reopening of our Sports bar. We really appreciate your kind and detailed feedback, it's true...

Cranston, Rhode Island
Reviewed 2 weeks ago

This resort had excellent service and food. The dining options were very good and there was no need to make a reservation as in other resorts. Every member of the service team provided excellent service with a smile. The entertainment was fairly good as well. The only recommendations I can make is to provide a space for dancing at night,...

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Helpful?
1Thank dcalise
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Accept our sincere appreciation for the kind comments you have shared with the TripAdvisor Community. We are very happy to know you enjoyed your experience with us. We appreciate your kind words to all of our hard-working personnel, who are the strongest part of our hotel operations. Thank you for staying at Great Parnassus Family Resort and for...

Saskatoon, Canada
Reviewed 2 weeks ago

This was our first time at this resort and what a wonderful experience it was. The rooms were clean, well maintained and the food....excellent!! The staff were friendly, helpful and went out of their way to assist us when we needed an issue dealt with. Would like to mention a few staff, Juan, Claudia & Maria who served us very...

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2Thank ritacars
Reviewed 2 weeks ago via mobile

Took a girls trip with my mom and we had such a great experience here. The resort was wonderful and well kept,the food and entertainment were good and the beach was beautiful. We could not believe how friendly and great the staff was. We would especially like to thank Sergio Can, Pepe, Cristian, and Rebecca. They really went out of...

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2Thank amandakoryn
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It’s a pleasure to know that this experience was a very positive one, highlighted by our great service. We’re sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We are looking forward to your next visit, Greetings!

Cincinnati, Ohio
Reviewed 2 weeks ago

we were there Oct 2016 and like it so much we are coming back on 2-19-2017 its all great, we like it all, cant wait to come back. we are booked and counting down,. Fernando (adult pool bar bartender)/ the breakfast buffet and the steakhouse were all wonderful. Love the fact reservations are not required for the restaurants.

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Helpful?
2Thank Vacation445
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you for your kind feedback after your recent stay at Great Parnassus Family Resort. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and selection of food. We are looking forward to your next visit; do not hesitate to contact us for any pre-arrival arrangements. See you soon!

Burlington, Canada
Reviewed 3 weeks ago

We were there the last week in January and the first week of February. The staff and wonderful and I can't say enough about them. Hard working, pleasant people from the entertainment staff by the pool, the waiters, the bartenders, floor sweepers, everyone. They always acknowledged you when passing. They smiled. They like their jobs! We found the food to...

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Helpful?
8Thank JAAMB1st
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Accept our sincere appreciation for the kind comments you have shared with the TripAdvisor Community. We’re very happy to know that we were able to exceed your expectations and that you were pleasantly surprised by the warmth and quality of the service we offer. We’ll be sure to share your comments with Nayeli, Sergio, Philipe, Fernando and Wilberto;...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 17 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €176 - €490 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com and Hotels.com so you can book your Great Parnassus Family Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#48 Top resorts Hotel in Cancun
#49 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Great Parnassus Family Resort staff and other travellers.
455 questions
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Questions? Get answers from Great Parnassus Family Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick rooms with odd numbers if you can. Club rooms are huge and Family rooms have bunk beds.”
 of 5 bubbles JohnDC_Z, 27 Feb 2017 | Read review
“Rooms facing wetland, east side are quieter and cooler.”
 of 5 bubbles LaureenMcCrae, 19 Feb 2017 | Read review
“book a super saver room and you'll be upgraded to suite. Ask for an end room where your next to the elevators and only have one common wall.”
 of 5 bubbles ec102, 19 Feb 2017 | Read review
“Get an ocean view suite”
 of 5 bubbles Jtoepper173, 15 Feb 2017 | Read review
“odd number rooms-See note above”
 of 5 bubbles pauld293, 12 Feb 2017 | Read review
5 of 5