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Holiday Inn Cancun Arenas

Blvd Kukulcan Manzana Km 2.5, Cancun 77504, Mexico
Hotel website
Apr 9 Apr 10
1 room, 2 adults, 0 children
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Traveller (610)
Pool & Beach (141)
Room & Suite (109)
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09/04/2017 10/04/2017
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    • Excellent19%
    • Very good30%
    • Average23%
    • Poor11%
    • Terrible14%
    Travellers talk about
    Free Wifi
    Free Parking
    Room Service
    Fitness centre
    3 Star Hotel
    All hotel details
    Offers from Holiday Inn Cancun Arenas
    Special Offer: Book Direct and Save
    Hotel deals
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    09/04/2017 10/04/2017
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    Standard Room

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    Free Cancellation
    09/04/2017 10/04/2017
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    Traveller rating
    Traveller type
    Time of year
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    All reviews all inclusive package quesadillas the main hotel beach access all inclusive food bus ride hot dog clubs
    Reviewed 1 week ago

    You'd think a Holiday Inn would at least have drinkable water in the room - like every other chain hotel on this tourist strip. You'd be wrong. We also struggled to find staffers who understood or spoke English. I was shocked. The room was basic,...More

    Reviewed 3 weeks ago

    We had a room overlooking the pool and an angular view of the ocean. This resort has of average size and beach access is not much. I guess every room has a balcony. That is very convenient to dry clothes. They try to maintain it...More

    Response from IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas

    Dear rambt, Thank you for leaving a candid review about our hotel on TripAdvisor and for being our guest. I am happy to know the bedding and hotel activities you encountered surpassed your expectation. I also appreciate the kind remarks regarding the proximity of our...More

    Reviewed 4 February 2017 via mobile

    We had read some bad reviews, but decided to try it anyway because it was a Holiday Inn. Big Mistake. . Let me say though that it appears that they cater to the locals, everything was in Spanish. All signs, music, menus. . . The...More

    Response from IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas

    Hi Kirby J, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the bathroom, bed sheets, and restaurant just to name a few. I would like to follow up on this situation...More

    Reviewed 19 January 2017 via mobile

    Slow service, they won't listen to your needs, and quality food is medium to bad (and also takes ages to be served). Facilities are OK, and I mean only an OK. Employees are neither interested nor pressed to go above your expectations Ah! And don't...More

    Response from IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas

    Hello Bruno M, Thank you for choosing the Holiday Inn Cancun Arenas, Mexico and posting a review and rating your stay. I would like to apologize if your stay was less than satisfactory and that your expectations were not met. I would want to know...More

    Reviewed 17 January 2017

    The hotel is above average general Holiday Inn hotels but below average resorts in its class. The buffet is quite poor for an all inclusive in Mexico, but at the end could find decent choices to eat. I tried 2 of their a la carte...More

    Response from IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas

    Dear uhim64, Thank you for your feedback regarding your stay at Holiday Inn Cancun Arenas. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. While we understand that your stay was not 100% satisfactory, we would hope that...More

    • Top amenities
    • Free Parking
    • Pool
    • Beachfront
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Traveller (610)
    Pool & Beach (141)
    Room & Suite (109)
    Dining (100)
    Nearby Restaurants
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    Locanda Paolo
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    Nearby Attractions
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    Playa Las Perlas
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    .19 km away
    Museo Iconografico de la Carrera Panamericana
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    Scuba Total Cancun
    327 reviews
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    Questions & AnswersAsk a question
    Is there pool /beach towels provided or do you have to pack them in your case
    7 March 2017|
    Answer Show all 2 answers
    Response from yisus1 | Property representative |
    Dear Philip780, The hotel provide the pool towel Service for been used in hotel´s pools and beach. Regards,
    Google Translation
    Can someone explain the all inclusive option?
    2 January 2017|
    Answer Show all 3 answers
    Response from mdmelzark | Reviewed this property |
    All inclusive includes all food except special requests. My wife ordered me a shrimp cocktail for like $5. It was huge. Other than that everything is included. Also all alcohol except top shelf brands. I drank jack and cokes... More
    It's not clear from the reviews which restaurants are currently open and in operation. Are all three open and serving various meals?
    18 November 2016|
    Answer Show all 2 answers
    Response from mdmelzark | Reviewed this property |
    I am sorry the gentleman reviewing this hotel had a bad time. Obviously there is more to it. My wife and I spent 3 nights there and had a great time. The staff was very helpful and friendly. The food is good. Authentic... More
    Room Tips
    "Go down the street to another hotel"
    Sktpat, 12 days agoRead review
    "If you can choose 3rd or 4rth floor with ocean view. Is very nice."
    uhim64, 2 months agoRead review
    "Balcony rooms offer great views of the ocean."
    Scott M, 2 months agoRead review
    "Sea view is great, be sure to ask for it"
    Bruno_Martinez, 3 months agoRead review
    "Great value"
    Anna J, 4 months agoRead review
    "Rooms facing water are quieter. Very close to busy road, lots of traffic noise."
    WarmHotSun9888, 6 months agoRead review
    "Look elsewhere"
    Ashley N, 8 months agoRead review
    "Ocean view rooms are the best!"
    AngelaC25, 11 months agoRead review
    "Ask for an ocean view."
    Kindlycoated, 11 months agoRead review
    "something that faces the pool & beach is the best. about 1/3 of the hotel faces the street."
    not interested n, over a year agoRead review
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