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expensive hotel for a terrible time
the rooms are okay, old, some draws do not open,mold in all the shower ceilings, the WiFi is very slow, both pools are not clean as there were bugs and birds swimming in there.
the beach (apart from all...More
Upon arriving to my room it was quite apparent my room wasn’t cleaned properly. All the urine still all over the toilet seat and floor and the hair all over the place. Leaving I asked the front desk to have it cleaned but returned a...More
1 Thank Brian G
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 2 weeks ago
Dear Brian G,
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CANCUN ARENAS.
I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to...More
Just got here an hour ago and I already regret it. Rooms are basic, no fridge and bathroom is tiny. There is one restaurant available tonight but since we got here in the afternoon we can’t reserve it. Because they only take reservations in the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 15 January 2018
Thanks for choosing to spend New Year's Eve with us. I'm sorry to hear that you weren't impressed with the room and that you found the evening meal pricey. We aim to deliver great value from our services and your comments will help...More
A beautiful clean hotel right in the middle of the strip. Hotel staff are nice & helpful. There is a small beach area, good for kids to play at. Nice pool. I enjoyed a wonderful massage by the ocean. The bus conveniently stops right out...More
Thank Elizabeth V
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 17 December 2017
Dear Elizabeth V,
Thank you for your review regarding your recent stay at Holiday Inn CANCUN ARENAS.
I am pleased to see that you found the level of service from our staff to be satisfactory. We are committed to providing our guests with the highest...More
The hotel is looking quite new and is placed at the very beginning of the long road/stretch of sand of the zona hotelera of Cancun.
Rooms are clean, all white, most of them with sea view. Look of the furniture is not for sure luxury...More
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 19 September 2017
Thank you for staying at our hotel and posting a candid feedback! While your stay was satisfactory on most part, I'm sorry that the our hotel staff's service failed to impress you.
Our desire is to help guests make the most of their...More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot of it is cleared each day, and if you wear old shoes or aquatic shoes, do go further out , where it gets deeper...the water is actually quite clean...the service was excellent (margarita was mostly good)...as for food, just take the bus or taxi and explore cancun...if you got the all inclusive, the food is OK , but nothing special...do go out...