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Bel Air Collection Resort & Spa Cancun

3,203 reviews
#75 of 177 Hotels in Cancun
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Traveller (2073)
Pool & Beach (552)
Room & Suite (478)
Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“infinity pool”(67 reviews)
“lagoon view”(40 reviews)
“lobby bar”(50 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,203)Write a Review
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731 - 735 of 1,251 reviews
Reviewed 7 November 2014

Cannot say enough about the wonderful staff and customer service at this hotel. Spent 8 days/7 nights just me and my sister (Sisters Week) and we had a lovely and relaxing trip which is just what we were looking for. Chema, Jorge, Leslie, Jessi, and...More

4  Thank Lisa D
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 21 November 2014

Dear Guest. We are thrilled to hear that you and your sister enjoyed your stay at the Bel Air Collection Resort and Spa Cancún. Our team members will be pleased to hear they provided you with an exceptional experience. We greatly appreciate such high praise...More

Reviewed 1 November 2014

First time i got here in august i was amazed! I got champagne by checking in, the staff is so nice and friendly, and the pool with the view at the beach is amazing!! Got a great relaxing time. The food in the restaurant was...More

3  Thank stephanie084
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 8 November 2014

Dear Guest. We appreciate you valued time to share your experience with us. We are pleased reading your review on Trip Advisor. Thank you so much for letting us know your positive impressions in regards to your last visit in our Bel Air Collection Resort...More

Reviewed 28 October 2014

I have just spent two magical weeks in this resort with my mum. From the moment we arrived until the very end I was treated like a Queen. All the staff members came out of their way to make sure that we have everything we...More

1  Thank 19londongirl19
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 8 November 2014

Dear Guest. We are very glad to know surpass your expectation, Thank you for sharing this review with us and all the kind and encouraging words about our team and our work. Thank you very much for all the kind words and especially, We feel...More

Reviewed 27 October 2014 via mobile

The staff and their customer service was top notch. Everyone was friendly and helpful. I was treated as if I were the only visitor at the hotel.. A+ service. I will definitely visit again and recommend Bel Air to everyone. Diego, Jorge and the rest...More

1  Thank Don R
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 8 November 2014

Dear Guest. One more time, we would like to express our gratitude for having taken the time to express your impressions. We sincerely hope to have the pleasure to continue counting with your loyalty. Thank you for your kind review and recognition of our effort,...More

Reviewed 27 October 2014 via mobile

Let me start by saying the staff at Bel Air Collection Cancun is phenomenal! Every single person we encountered here was pleasant, helpful, and provided exceptional service. The Bel Air family had open arms from start to finish for my adult family of 5... What...More

2  Thank londamor
Response from BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa CancunResponded 8 November 2014

Dear Guest. We highly appreciate our guests' opinion and therefore we recognize the value of taking your time to let us know about your experience. I want to give you the thanks for your comments and for selected our Bel Air Collection Resort and Spa...More

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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$98 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$98 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (2073)
Pool & Beach (552)
Room & Suite (478)
Dining (180)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Billie B
29 January 2018|
Answer
Response from GERENCIA G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
Google Translation
travelprysez
28 January 2018|
Answer
Response from Cindy L | Reviewed this property |
No freezer but definitely a coffee maker and coffee. The fridge has drinks that they refill daily . When the restaurant is not open there is a snack station serving coffee tea sweet desserts . There is also a bar in the... More
0
Votes
Mike S
1 January 2018|
AnswerShow all 3 answers
Response from GerenciaBa_Gral | Property representative |
Dear Mike S, We are now officially done with the renovation work but we do however have a couple details to be fixed around the building but nothing that will disturb your stay. If you have any more questions please feel... More
0
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Room Tips
"ocean view or you get to look at the garbage bins and parking lot even though they call this a lagoon view!"
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"choose an ocean view, it's spetacular!"
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"Ocean view is amazing. Anything from the second floor seems to have a balcony, pick that!"
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"Check to see if resort allows for non all inclusive guests"
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