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Bel Air Collection Resort & Spa Cancun

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Pool & Beach (564)
Room & Suite (493)
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Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“pool bar”(82 reviews)
“lagoon view”(42 reviews)
“small resort”(13 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,355)
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All reviewspool barlagoon viewsmall resorthotel stripbeach areamexican foodpool sidebeautiful beachalfredorecommend this resortocean frontspring breakvacationangelbenitojacuzzibartender
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1 - 5 of 1,310 reviews
Reviewed yesterday

The hotel is slightly dated with older rooms and facilities. The showers do function, but water pressure is not the best. However, if you can look past that, the place is located in a beautiful beach front spot, with a very nice pool layout. The...More

Thank Napolien316
Hotel's Favourite
Reviewed 8 November 2017 via mobile

We love the place, very excellent spa services, so relaxing 😌 I even felt at sleep 😴. Ask for Mayra or Sara for wonderful massage 💆🏼. Awesome hotel!! Food was great and people are very friendly. We will sure come back and visit again.More

2  Thank Liliana1224
Response from GerenciaBa_Gral, General Manager at Bel Air Collection Resort & Spa CancunResponded 8 December 2017

Dear Guest, Thank you for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciated to improve our areas of opportunity. We are glad to know that you spent...More

Reviewed 2 days ago

First off, the food was way better than I ever expected. I love to cook gourmet meals and theirs were up to par. I also tried things I did not think I would like and was really so pleased that the only thing I did...More

Thank Pamela W
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded yesterday

Dear Guest, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air...More

Reviewed 1 week ago

Got to start off with please don't read the bad reviews guys, especially the miserable ones. Those are probably the people that are just way too picky and so, and I definitely seen those kinds of people when I was there. I went with my...More

1  Thank Souleymane B
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded 1 week ago

Dear Guest, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air...More

Reviewed 1 week ago

Make sure all rooms have a deadbolt and everything is in working order in all rooms. I also think topless should be allowed at the pool area as well as the beach. This needs to be an adult resort. There were pre teens staying at...More

Review collected in partnership with this hotel
Thank mootsj
Response from GERENCIA G, Director General at Bel Air Collection Resort & Spa CancunResponded 3 days ago

Dear Guest, First of all, thank you for selecting Bel Air Collection Resort & Spa Cancun as well as taking a little bit of your time to let us know about your recent stay. Our goal is not only to fulfill, but surpass all our...More

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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$93 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#54 Top resorts Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$93 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#54 Top resorts Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (2187)
Pool & Beach (564)
Room & Suite (493)
Dining (198)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
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Miahp06
17 March 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
No there is not. Super shuttle is a good one there. We have used it many times with no issues!
0
Votes
Billie B
29 January 2018|
AnswerShow all 2 answers
Response from GERENCIA G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
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travelprysez
28 January 2018|
Answer
Response from Cindy L | Reviewed this property |
No freezer but definitely a coffee maker and coffee. The fridge has drinks that they refill daily . When the restaurant is not open there is a snack station serving coffee tea sweet desserts . There is also a bar in the... More
0
Votes
Room Tips
"Try to get a beach view room because the other views are facing the busy street"
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"Choose Ocean view and top floor. Ceilings are cathedral."
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"Quiet, peaceful, great service,cheap"
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"Quiet, peaceful, great service,cheap"
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