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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
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2,328 Reviews from our TripAdvisor Community

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Showing 1,030: English reviews
Reviewed yesterday NEW

The staff of this hotel is what made our stay great! Also it has a great location on the beach and a nice swimming pool. The hotel itself needs to be upgraded as the rooms are small and furniture outdated.

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Helpful?
Thank AnnCathrin S
El Centro, California
Reviewed yesterday NEW

Average old Hotel. The Hotel needs a mayor infrastructure renovation and some of the hotel personal is really good and they are doing they're job; but, some really need to get better customer services skills

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Thank K6292GXcristianb
Vancouver, Canada
Reviewed yesterday NEW

It looks like the hotel has been under some recent renovations. The hallway was new and clean but some other parts still looked dated. The ocean view room I got was decent, nice bed and pillows, clean washroom. AC worked but in room safe did not. Shower stall had only one partial door, water everywhere when you are done with...

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Thank Tina N
Montreal, Quebec
Reviewed 2 days ago NEW

The hotel is not that expensive, but still not cheap, for this price you might as well stay in an Airbnb. The room was supposed to have a table and two chairs, but there was no table, just chairs. We gor to our room and we had no towels either and they took ages to bring them. My mum was...

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Thank JuanGos
New Jersey
Reviewed 4 days ago NEWvia mobile

Service was SUPER SLOW. Took us 30 minutes online just to check in and put. They only had one person at the front desk doing EVERYTHING! (Car rental, check in/out, reservation etc.) The place has potential, but they should focus more on customer service. Beautiful pool overlooking the ocean.

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1Thank SMorgado
Sydney, Australia
Reviewed 5 days ago NEW

Great beach front place. Older property and slightly run down but staff and willing to help out and always available to get you a drink or help you order some snacks. Very good with allowing for early check in. We were able to grab lunch while waiting for our room.

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Thank Traveller-kri
San Jose, California
Reviewed 5 days ago NEW

it was terrible. Stay away everyone. The room had loudly noise from outside and inside. The wifi is not working. If you don't want to screw up your vacation, stay away as far as you can. The front desk is terrible.

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Thank yigoshowz
Reviewed 1 week ago NEWvia mobile

Horrible Customer service. Only one staff for check in and check out, causing wait time od atleast 30 minutes for check in and check out. Plenty of staff to carry your bags. Pool staff is great. Restaurent food is not so good. Dessert is awesome in taste and price. Restaurent staff are also not so good. Hotel has complementary post...

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1Thank Vijay S
Reviewed 1 week ago

We stayed here for three nights in late December. The first room we stayed in didn't have a privacy lock on the inside of the hotel room. The door locks but anyone with a key can enter at any time. Unfortunately, we were awoken by a staff member opening our door at 2:15 AM while we were sleeping. We jumped...

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4Thank honestcustomer1981
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Chicago, Illinois
Reviewed 1 week ago

Very friendly and helpful staff! Lobby area and room was beautiful. Excellent price for the quality of the hotel, we had the ocean view room so that was also very nice. It's a little far from the bulk of the restaurants and shopping areas so if you want a hotel within walking distance of everything, this is not the one....

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2Thank joli2017
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear joli2017 Thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €95 - €244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#49 Top resorts Hotel in Cancun
#51 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
69 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon view rooms are noisy from the street traffic”
 of 5 bubbles 219tinan, 18 Jan 2017 | Read review
“Poolside rooms have the best view”
 of 5 bubbles jerogershealth, 9 Jan 2017 | Read review
“Rooms were quiet as the music stops at a reasonable hour (dark).”
 of 5 bubbles 943murielm, 26 Dec 2016 | Read review
“As in any hotel in Cancun, always try for an ocean view on an upper floor. Our rooms 5202 and 5203 had great balconies.”
 of 5 bubbles _markandtanialee, 27 Nov 2016 | Read review
“We have always asked for an ocean view.”
 of 5 bubbles jonpiper, 26 Nov 2016 | Read review
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