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Club Regina Cancun

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Club Regina Cancun
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299 Reviews from our TripAdvisor Community

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Showing 210: English reviews
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Reviewed 3 weeks ago via mobile

We visited Cancun for 7 days. Club Regina made everything very easy for us. Don't worry about booking adventures beforehand, Benjamin or another employee will help you find activities at the table in the lobby. All activities have plenty of information and Ben is an expert about them all. Consider booking private vans, they aren't that expensive and if you...

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Helpful?
Thank Bryan P
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the amazing review. We are happy you were able to experience so much of what Cancun has to offer, including fishing and snorkeling.

Decatur, Georgia
Reviewed 3 weeks ago

We spent a week at Club Regina in May 2014 and loved it. We are returning again for another week this Sunday May 7th. I have my fingers crossed that it will be as wonderful this time as the last. I plan to update this post after our stay. We like the size of this resort. Our 1 bedroom unit...

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Helpful?
Thank Francine L
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the great review. We look forward to welcoming you back home to Club Regina Cancun in a few days.

Ventura, California
Reviewed 19 April 2017

Family of 4 with 2 teen boys. intimate, quiet and pools were clean. Location was next to Club Med which was a short walk and has a protected bay for swimming. All employees were top notch - being there when needed, but not in your face when relaxing and enjoying the blue ocean. Byron kept the activities moving each day...

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Helpful?
Thank DRRVentura
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the good review. We are happy your family enjoyed their stay and the level of service we provide.

Reviewed 13 April 2017

We Loved this resort. Very Beautiful. It is one of the older resorts but very well kept. The Staff is Five Star Service. Byron the Activities Director is Incredible and Fun! Perla, Claudette and Eduardo at the front desk were Super helpful and Great to work with. Antonio the Concierge was so knowledgeable about the direction you were headed and...

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Helpful?
Thank Christina D
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for the great review and for taking the time to mention some of our staff by name. We are happy we were able to assist your daughter after her missed flight and we hope to welcome you back home to Club Regina Cancun soon.

Greater Cincinnati
Reviewed 10 April 2017

Frankly, before arriving, we were a little spooked by recent reviews but my family (wife and two kids) enjoyed a fantastic week. Yes, the property is slightly dated but not in any significant way. It's just an older property - that's all. It's clean, well-maintained, and has a peaceful, relaxed vibe. The staff worked very, very, very hard...every single person...

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Helpful?
Thank MoreTravels513
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for the wonderful review. We love that your family enjoyed your stay and that you were able to visit some of the amazing sites in our area. We hope to welcome you back home to Club Regina Cancun soon.

Denver, North Carolina
Reviewed 22 March 2017 via mobile

Great vacation been coming here a couple times a year.I have been celebrating my birthday here for the last 5 years...It's great for families with children. Staff is very friendly and they have numerous pool activities during the day ... Drink specials and food specials daily. They also offer all inclusive

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Thank n115rj
Raintree V, Owner at Club Regina Cancun, responded to this review

Thanks for the great review! If this was one of your birthday trips - happy belated birthday.

Phoenix, Arizona
Reviewed 13 March 2017

Upon arrival around 5:30ish pm on 3/5/17 our room was not cleaned; keep in mind check in is at 4:00 pm. Front desk suggested that we wait in the hotel lobby. Front desk promised there will be a 15 minute wait (tops) and they indicated that they would personally find us and make us aware when our room was ready....

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Helpful?
Thank jac1232017
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for sharing your experience. We apologize for your room not being ready when you arrived. It was unfortunate that there were severe storms at the start of your visit. We did not have hot water at the resort on Friday night or Saturday morning due to work being done outside of our resort, we are sorry also for...

Puerto Aventuras, Mexico
Reviewed 22 February 2017

It used to be that timeshare hotels were kept up at 110%, pretty fancy, and awesome service- well the idea was for you to be so impressed and after a high pressure sale, you would sign the dotted line. Times have changed, not all timeshares are kept up, or fancy: Club Regina is one of those! Many maintenance items and...

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Thank PAfisherman2
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for your review. We are saddened you did not enjoy our resort. Although there should have been no problems experienced with your room, we wish you had shared your concerns at the time so we could have immediately taken care of them.

Waxhaw, North Carolina
Reviewed 15 February 2017

Xcaret park is an amazing park and was great to visit. Many things to do here. The key is take your time and take time to just sit and relax. The show at night was great but I would not recommend the dinner as it was not that great. The Mayan ruins are amazing and with a great guide like...

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Thank maui04_13
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for the great review.

Lakehurst, New Jersey
Reviewed 7 February 2017

Old rooms, uncomfortable bathrooms, and bad service on the pool on February 4, 2017. I ordered my lunch around 3:00 pm, the young employee did not placed the order. I went to see him 30 minutes later, I had to reorder again. Check in have some redundancy, takes double or more than than regular check ins. Also, the RCI section...

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Helpful?
Thank arrivera
Raintree V, Owner at Club Regina Cancun, responded to this review

Thank you for taking time to post a review and for letting us know of some difficulties you experienced. We are looking into the issue with RCI's website.

463 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Club Regina Cancun

Address: Kilometro 20, Blvd. Kukulcan Zona Hotelera | at the Westin Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €288 - €491 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Club Regina Cancun 3*
Number of rooms: 69
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Also Known As:
Club Regina Cancun Hotel Cancun
Hotel Style:
#54 Top resorts Hotel in Cancun
#65 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Club Regina Cancun staff and other travellers.
28 questions
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Annapolis, Maryland
Dallas, Texas
8 months ago
9 months ago

See all questions (28)

Questions? Get answers from Club Regina Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean views great, but as RCI members, we got put into back looking out over grassy area which was still nice”
DRRVentura, 18 Apr 2017 | Read review
“Get ocean view.”
PAfisherman2, 22 Feb 2017 | Read review
“Not recommended”
arrivera, 6 Feb 2017 | Read review
“Suggest above ground level. Beach is difficult to get but Lagoon side is fine.”
Rowland45, 23 Jan 2017 | Read review
“Top floor suites have a good view”
Beachlover888, 1 Jan 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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