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Blvd. Kukulcan, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
20 people are viewing this hotel
Booking.com
US$182
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Free cancellation until 19/08/22
Reserve now, pay at stay
Expedia.com
US$182
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Free cancellation until 22/08/22
Prestigia.com
US$90
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PricelineUS$181
TravelocityUS$182
Hotels.comUS$182
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (3387)
360
Panoramas (10)
Room & Suite (791)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 269 in Cancun
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Full view
89Good for walkers
Grade: 89 out of 100
24Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
4227Reviews481Q+A100Room tips
Traveller rating
  • 2,506
  • 976
  • 410
  • 157
  • 178
Time of year
Traveller type
Language
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  • English
Popular mentions
Coastal763729 wrote a review 26 May
1 contribution1 helpful vote
When my family and I visited in May 2022, we were served by Ramon Santos at the poolside bar. His promptness and attentiveness to our wants made the visit to Hotel Emporio even more incredible! In addition to the amazing service, the food at the restaurants was incredible, especially the Sunset Grill. I highly recommend Hotel Emporio as a destination for any family looking to have some time to relax in safety and comfort.
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Lisa B wrote a review 25 May
St Helens, United Kingdom2 contributions1 helpful vote
Our room was lovely, ( ocean view ) but the standard of alcohol on all inclusive was shocking , giving tequila instead of gin thinking we wouldn't notice . One of our friends left there laptop in the safe the week before and asked us to bring it back with us but omg what a drama we had trying to get it back ! Firstly they denied any knowledge of it ! We spoke to the customer service lady again no knowledge of it again , finally on the day we left we tried yet again with a lovely lady called Lauren/laura that rang house keeping and it turned up ! We was treated differently as we were British , no Mexican people were asked to put on there masks in the restaurants but we was , the hotel and the grounds and beach was nice but I wouldn't stay again due to the fact we was treated differently
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Date of stay: April 2022Trip type: Travelled
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Angela S wrote a review 24 May
1 contribution
Everything was amazing! The staff was super nice and always accommodated to our needs in a quickly manner. The food was delicious & the entire hotel itself was beautiful. I will definitely love to stay here again in future trips. Ramon Santos, Julio, Maria, Ventura, sandi, Aide, Edwin & Lucio were all amazing.
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Date of stay: May 2022Trip type: Travelled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear angelasz4553DJ. I appreciate your time in sharing your review. It is a privilege to read you had an amazing time with us, thank you for recognizing our staff members as well. We will be waiting for your next visit to Emporio Cancún. Warm greetings! José P. Caballero. Guest service manager.
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Julian wrote a review 24 May
1 contribution
Loved my stay here enjoyed the beaches & hotel service. The bartenders are extremely professional & skilled. Ricardo Rico, Ramon Santos, Sandy, Ide , Julio , Lucio , Maria , Ventura . all very fun to talk to & make amazing drinks. Would recommend coming here 100/10
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Date of stay: May 2022Trip type: Travelled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear Cruiser56403967597. Thenk you for your preference for Emporio Cancún during your last visit. I am very happy to read that you had an excellent time with us. Also thank you for commending a few members of our staff. I invite you to visit us again in the future, I am sure there´still more you can discover from our resort. Cordially! José P. Caballero. Guest service manager.
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Ramona H wrote a review 23 May
San Bernardino, California102 contributions33 helpful votes
I had a great time in Cancun. Stayed at the Emporio Cancun. I loved it. The people where nice and the hotel was really pretty. I would stay here again. The beach had sargasso when we got there but after the 2nd day it cleared. The water was beautiful.
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Date of stay: May 2022Trip type: Travelled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear 797ramonah. Thank you very much for your review. Comments like yours commit us to keep improving our products and services more and more each time. Please visit us again really soon. Cordially! José P. Caballero. Guest service manager.
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PRICE RANGE
US$106 - US$223 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Puerto Maya Cancun (0.3 km), Mayan Museum of Cancun (0.1 km), and Zona Arqueologica El Rey (0.3 km).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.3 km) and Scorpion’s Temple (4.4 km).