We had another fantastic trip to Live Aqua later in December. The magical Christmas touches are everywhere. The weather was perfect with no rain and very pleasant temperatures. It is the perfect time of the year to visit this beautiful luxury resort. A few of the things we loved: Greenery: This resort has lots of tropical greenery which is not common right in Cancun. It really makes it feel extra special. There are flowers, palm trees and so much more. Location: It is close to the airport and few minutes walk to great shopping. Beach: the beach at Live Aqua is definitely the nicest stretch of beach. It is very long and never feels crowded. There are some lovely hammocks which were in use quite a bit on this trip. The beach bar is another plus. They have added even more cabanas on the beach. They work very hard to keep their beach healthy and happy. They have achieved Blue Flag Certification! Pools: The pools are lovely and practically on the beach. No long walks from the pools to the beach. Most of the long stretch of pools are quiet and relaxing. The swim up pool to the far left (if looking at the beach) is separate from the more relaxing pools. They play louder music and it is more lively. There is some music at the other pools which is more relaxing. Signs indicate no personal speakers around the pools though of course you can listen with your ear buds etc. The infinity pool is breathtaking and a wonderful place to cool off while watching that gorgeous ocean. Cabanas: We love that this resort has cabanas and lots of them. Cabanas (roof) are for rent or come with a suite ( Viento, Tierra, Aqua, Fuego or presidential). The bali beds ( no roof are for anyone with no fee. The only exception are the row of bali beds along the long pool which are for rent or with a suite. They have added more cabanas which is great for those really wanting more sun protection and extra comfort. We love that there are so many areas to choose from …on the beach, to mid way and around all of the pools. Food can be served at the cabanas mid way and around the pools. Drinks are served in all areas. Food is not permitted on the beach for environmental reasons. They have a Blue Flag Certification! Dining… We really enjoyed the breakfast at Azur. The buffet at Siete is fantastic as well and it is nice to have the Azur location for a la carte. We also love the small breakfast buffet at the Aqua Club. It has the most beautiful views and has everything we need. We just can’t eat a huge breakfast, lunch and dinner!! We didn’t do room service breakfast on this trip but we will on the next one!! It is always incredible. There are so many wonderful lunch options at this resort. We love Varenna for lunch ( and dinner). I feel like many people miss this spot for lunch. The grill and the hamburger/hot dog cart are great as is the pool menu. Both Azur and Seacorner are practically on the beach and the food is excellent! They also serve paella a few times a week. We never have room for a crepe it seems but the cart is out by the entrance door near Aka Bar around 4. There is also a sushi bar that opens at 5. There are some things to eat at the Starbucks café and all is included. I always check the other side of the entertainment sheet when looking for the hours for restaurants and bars. Sometimes one may be closed for a night so for those planners like me, it helps to check which are closed on a night. They sometimes have a Mexican Fiesta with a huge buffet by the pool weather permitting. Also the same happens for circus night. Things do change each week so checking the schedule is a must. We tried the new menu at Siete this trip and it was really good. Badal the manager there is so wonderful and helped explain the menu. They have a salad bar, soup etc to start and you order the main course. There are desserts at the buffet as well. We had a fabulous meal at Mb and it was so very nice to have Chef Wilian back!! He always does an incredible job! We enjoyed Varenna for two of our meals and highly recommend it. They have a new chef and the food is fantastic. Hidden Garden is always a beautiful spot for dinner and we enjoyed every single bite! We missed Azur for dinner this trip. We had room service twice! There is also an outdoor taco spot in the evenings where the BBQ is located. No reservations are required for dinner. If you have a butler ( Aqua Club as well as with a suite) you are able to have them make reservations. That is a great perk for those not wanting to wait to get in. If you go early there is usually no wait but if you go at peak times you may. We always try to go to MB mid week when it is less busy. Many people come for a short stay on the weekends. Entertainment: There are many things going on every day. The key is to make sure you have the entertainment sheet (comes out each Monday) so that you don’t miss anything if you like to keep busy. There is everything from yoga, bingo, several live music sessions, water aerobics, beach volleyball, bracelet making, casino, Mexican Fiesta, circus, DJ, karaoke, music trivia and much more. Be sure to check out the locations of each activity. Things can change each week. They are always trying new things!! When I read reviews that there isn’t any entertainment and I wonder where people are staying haha. There are things happening all day and evening. It is not a huge party resort but there are so many things happening. They aren’t constantly yelling over microphones so you do need to go to the activities. The evening events are in different spots so you do need to check your schedule for locations. There is a bar on the pool level as well as one on the lobby level. A few things happen outside in the evening so check locations. Aqua Club: We had Aqua Club access so we were able to check in and check out here. The staff are so helpful. Daniel we have known for years now and he takes such wonderful care of us! We often have a light breakfast here. It is very quiet and the views are incredible. It is a great place to catch the sunset and to have a wonderful drink prepared by Guillermo. If you have Aqua Club access you will also have butlers. They communicate through What’s App. You are able to book dinner reservations, request some favorites in your fridge etc. They will do anything possible to make your stay the best it can be. Staff: The staff really make this resort special. They are friendly, kind and work incredibly hard. It amazes me at how many staff have stayed at this resort. Having traveled to many other resorts through the years we know that staff move often. We are always impressed at how many remain here and several staff that have left on a positive note, have returned. Cheers to all of the staff at Live Aqua and here are a few mentioned below! Huge shout out to Alfredo, Eliud, Deivid M, Ashley, Graciel and his team, Jonathan C, Luis, Monserrat It was great to meet Sebastian who is assisting Ashley! He fits in perfectly. Aqua Club: Daniel and Guillermo we always love to see. Our concierge Neil and Sebastian were both excellent! Café…Carlos so busy and always so pleasant Towel hut…thank you Flavio for all of your kind assistance and your organizational skills. Great to see you Alexandra. Thank you to all of the staff working at the towel hut and those working sooooo hard making up cabanas….some on this trip were Hector, Edouard, Miguel! Foot massages are the absolute best. Thank you to the two wonderful gals!! Butlers…Sakny, Rodrigo…. These two did a fabulous job! They really are on top of things and we appreciate everything they did each day for us! They were able to make dinner reservations, add our favourites to our fridge, answer any questions etc. Sakny was able to get our clock fixed. Rodrigo was on top of getting our favourite beverages and snacks in our room. If you have never been to Live Aqua before, your butler with show you around your room and explain all about the resort. They will send you updated entertainment info and restaurant info as well. Pool/beach servers… Cesar took fantastic care of us the entire week!! We have known him since we first visited LA. We loved chatting with David Gomez, Aminael, Ale, Marysol, John, Jonny, Roosevelt and many others Bartenders…so many that took care of us…extra thanks to Manual, Florintino, Eli, Crescencio Restaurant: Badal, Susana, Adrian, Efrain, Roy, Cesar, Marcelo, Jovany, Eduardo, Adrian, Helvert, Oscar Chefs ….Wilian and Antonia welcome home!! So wonderful to see you again! Also Damri was the hostess at Verenna during our trip. She is such a sweetheart! Thank you to those taking care of our room. It was spotless! I know there are many many other fabulous staff. Thank you to you all!! See you soon!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.